Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repairman quoted a repair without examining the washing machine, only pushing down on the agitator. He charged a $99.00 fee, said the repair would cost $299.99, with $99 service charge being deducted if I authorized the repair. He would not give me a written estimate for the repair. When I questioned why he hadn't actually exposed the part that needed replacement in order to confirm it was what was broken, he said he just knew that was the issue.

  Business Response

  Date: 03/18/2025

  The client called with a complaint about the washing machine. The technician arrived and diagnosed the breakdown, describing it in an invoice with the repair price. The client refused to fix it and did not want to pay for the diagnostics, and claimed that the cost for 15 minutes of diagnostics could not be $99, although the client was warned about the cost of diagnostics over the phone. The client signed the invoice and the invoice was sent to his email.

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23046438
  
  I am rejecting this response because:
  The diagnosis of the issue was made within minutes of the repairman's arrival, without any examination of the washer other than opening the lid and putting pressure on the agitator.  His responses to my questions had to be aided with his calling someone else to translate for him, as his English was insufficient.  The invoice didn't detail the issue, cost of parts, or any warranty.  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 03/21/2025

  We understand that you are upset that the cost of diagnostics is high for you, but such are the realities of the market. Today, the cost of one call in your state through the ****** search engine reaches $ 81 and all companies have to increase the cost of service. Regarding the diagnostics of your washing machine. The technician checked and started the washing machine, and also manually checked the absorbers by pressing on the drum of the washing machine. The problem with the absorbers occurs due to frequent overloading of the washing machine, which indicates that you did not follow the manufacturer's recommendations for loading and using the washing machine. Some of our technicians have problems with knowledge of English, but everyone knows the language enough to explain what the problem is. We do not sell spare parts, but provide a comprehensive service, so we do not indicate the cost of spare parts in the invoice. The cost of spare parts and part numbers are attached with screenshots

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23046438
  
  I am rejecting this response because:The technician did not turn the washing machine on.  He opened the lid, pushed on the agitator, and told me it would cost over $300 to repair it.  When I refused this service, I was charged an exorbitant fee for literally a few minutes in my garage with no actual examination of what caused the issue, and received no written quote of the repair with parts and service detailed.  I had no reason to believe the diagnosis was accurate, as no reasonable diagnosis was performed.  The "service fee" was charged with no real service provided, and I felt coerced into paying a fee for nothing.  
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** a repair company to come fix our fridge and freezer on 9/12. Repair man told me that he fixed our fridge and freezer. When we checked a few hours later, our fridge and freezer were not fixed. We hired another repair company and they told us that the shroud, the fan, and another part were taken from our freezer. This company charged us to come out and for a repair and instead they stole parts from our freezer.

  Business Response

  Date: 10/01/2024

  The customer is making unjustified accusations. The refrigerator did not work at all, the control board did not show power to start the compressor. The control board was reconfigured and the compressor started. The customer did not contact the hotline with a complaint before someone repaired the refrigerator for her. We asked to provide an invoice for a new repair, but the customer refused. The accusation of stealing the fan is unfounded, since the customer's representative was always next to the technician during the repair and there is no point in stealing, since the probability of a similar fan with a similar part number can be 1 in 1000. The work provided was completed. The amount of work is ****** dollars.

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the company on 08/09 to schedule a service for my freezer not working the technician came out and troubleshoot the refrigerator charged us 311 wrote the check and mentioned that he was going to be back for the water leak. The technician came back on ***** mentioned that he was going to change the part for the water leak and if it worked he was going to charge us only the part and if not he was going to not charge us. He came out a whole week later making excuses and now my 3k refrigerator and freezer are not working. I spend 400 almost 500 in repair that made it worse and food inside went bad 200$ and now this expensive refrigerator is not working at all.

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dryer repair service (replaced element) on 2/22/2024. Service Charge $379.98.Same Issues came out again 2/23/2024 installed defective element part. Replaced then same problem. Came out 3/22/2024 stated nothing wrong with dryer. Was rude, unprofessional conduct using profanity and became argumentative and we asked him to leave.

  Business Response

  Date: 03/23/2024

  The customer complained that after turning on the dryer, the breaker protection is triggered and turns off. During diagnostics on February 22, a sagging spiral of the heating element was discovered and when heated, the spiral rests on the body, thereby causing a short circuit and the breaker turns off. The dryer heating element was replaced with a new one. On February 23rd there was a repeated call that the dryer was not working. A technician came and replaced the thermostat, which had failed, free of charge. On March 20, the customer contacted us again that the dryer did not heat up and turned off 5 minutes after starting. The technician inspected the dryer and started the cycle and everything worked for ************************************************************************* a raised voice. Technician Danylo attends a ************** and does not use rudeness in communication. We tried to contact the customer, but no one answers SMS or calls. We are ready to send another technician to check the situation and operation of the dryer.

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 9/15/2022, ****** a technician from Bozmanfix came to my house to look at the freezer portion of my Whirlpool refrigerator which was not closing properly. I asked him at least twice if only the rubber tubing could be replaced, and he told me that the entire freezer door had to be replaced and the cost would be $700.00. I paid him $400.00. A few days later I called a Whirlpool appliance repair store, gave them the serial number of the fridge and they told me that I only needed to replace the tubing. I went and picked up the tubing for about $147.00 and replaced it. On September 22, 2022, I called Bozmanfix and canceled their service. I was informed that they would charge me $75.00 for the service call and $25.00 for restocking of the item and would refund me $300.00 to which I agreed. To date, ****** has refused to refund me the amount owed.

  Business Response

  Date: 03/23/2024

  Made refund 400$

  Customer Answer

  Date: 03/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My request was for a refund of $325.  ($400 paid minus $75.00 for service call).  I will accept $325. I am not trying to make any money. Just want to get the refund due.
  
  Sincerely,
  
  Charm ******

• Initial Complaint

  Date:10/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I called ****** f x llc the first week of August to fix a leaking refrigerator. It took 3 service calls and 400$ before the leak was fixed. However in the process the technician broke my ice maker. It's the first week of October and my ice maker is still broken. I have called 3 times. Each time I was told someone would call me back. No one has contacted.

  Business Response

  Date: 03/15/2024

  Customeru contacted us on August 5, 2023. There was a complaint that the refrigerator was leaking from the top. The technician diagnosed a faulty dumper. The dumper was ordered and delivered on August 19th. After this post, the customer once again addressed a similar problem, and the technician solved the problem during a second visit, which took place on September 15, 2023. On October 7, the customer called with a complaint that his Icemaker was not working. The dumper is in a part of the refrigerator and the icemaker is in another part of the unit that the technician didn't even touch. We offered repairs for a symbolic amount: the cost of spare parts and 50% of the cost of work, but the client insisted that they would do it for free. Our company analyzed the date of the last visit and the date of the customers contact with the icemakers problem, as well as the unit diagram, and refused to provide free repairs, since the problems were not related to each other.

• Initial Complaint

  Date:09/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tech came to site to diagnose the issue. After looking he said they had to order a part and we would need to pay a deposit. We paid the deposit and he was suppose to be back that Monday. Tuesday I get a message saying that he needs a tool to complete the task and they would be back Friday. Friday i get a message saying the tech sodering iron broke and they could not do anything until the following Wednesday. Wednesday I get a message saying that they cannot help me because other stuff is wrong and the repairs would cost too much but they would refund my deposit MINUS the service call amount. I asked why I should have to pay it at all but just moved on well it is 1 month later and I still have not received my deposit and they will not even answer me.

  Business Response

  Date: 03/15/2024

  Returned the money to the customer

  Customer Answer

  Date: 03/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Larinae ******

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company to fix my fridge and was assured me that they would submit the repair through the warranty company. A Russian speaking man (had to use a phone translator appt) showed up to my house and demanded $100. Out of fear I paid him and they did not fix anything. Now they are not answering phone calls. I just want my money back and to get my fridge fixed.

  Business Response

  Date: 03/02/2023

  Please see attached*