Customer ReviewsforRobins Financial Credit Union

I paid off my account, last payment over the weekend- yeah. I want to close the account. I now have added interest of .06 cents. I was told it would be a $3.00 fee to pay the six cents over the phone. I gave my bank info and was then told I'm not allowed to pay over the phone- "too small an amount". I was told interest will incur everyday. If I go online won't it just post the next day, incuring more interest? This is crazy. I now have to leave work and drive to the bank, no doubt incurring more interest.

I'm a disabled senior and my experience with the service was horrible the Member service was unprofessional no respect for a senior r a woman of color the Manger r acting manager was not helpful I plan to close my account.

When I first started banking with robins over 8 years ago, I thought it was great. It used to be awesome. Definitely do not recommend this bank and I would've been long gone but I still have a credit card with them. I will be leaving this bank ASAP when it is paid off. I have had so many problems from this bank it is insane. I had a bank teller write and scribble all over a check that I tried to cash after they refused to cash it because I had "************ ***** to cash the check" and the manager I spoke with refused to tell me her name and tried to justify why the check was written on and given back to me. I had so much trouble cashing the same check the next day with a different bank because it was scribbled on. Not to mention the fact that they are **** poor in every other way possible. Every single employee I have encountered had some kind of attitude, with the exception of Anthony M*****, he's great and robins doesn't deserve him. Their policies and rates have become outrageous. On top of that, their member rebate program is a slap in the face. New year, new bank. I'm switching in 2022.