Complaints
This profile includes complaints for Robins Financial Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 14 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1 September 2024 Robins Financial Credit Union charged off $9.64 and closed business checking account. Also, they reported to Credit Bureau, I was 60 days late paying. This account was inactive as I thought it had been closed years ago. The bank use to be ******* Bank (when I closed it) and it was bought by Robins Financial. According to the ******* Branch, the account had $60.00 left in it and each month they deducted money as a fee (inactivity fee) until they charged me an additional $9.00 and closed it. Rather than just closing the account, they drained it to $-9.64 and then closed it and reported it. They did this for months - pretty shady practice when they could have just closed it and refunded difference. I would even accept they closed it and kept the money. I went to Branch on 3 September and paid $9.64 because I value a good credit report. I was told they would not change what was reported to Credit Bureau. I took a 68-point reduction and seven years on my report for inactive account. They said they mailed statements - not one received. So, you drain an inactive account and then double kick someone. As a 100% disable Veteran this is probably one of the most insulting transactions I have had to deal with. I don't care about the money taken - I want it removed from my credit report.Customer Answer
Date: 09/05/2024
Please cancel this request. Robins Financial called me yesterday and they completely fixed the issue once it reached the right people. I no longer have a complaint and I’m satisfied when there fix.
**** *******Initial Complaint
Date:07/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have continued to take out charges for a service that I continue to bold told is not alloted to my account. I have spoke to a number of representatives in reference to the matter and told there was nothing they could do.I have also spoke to the bank manager in person and basically laughed at in my face,but adviced of the same thing.
Business Response
Date: 07/02/2024
We have contacted the member and addressed their concerns. The member was satisfied with the resolution.Initial Complaint
Date:08/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yes I bank with the company and I was using the overdraft to pay for my monthly payments before I got paid then I would pay the bank back then the bank stopped letting me when I reached out to them because I am unable to get to the branch was told that I was not eligible for neither account for overdraft that I would have to wait 90 day before I could get this so I began to ask questions they did send me a form electronically to sign saying about the 90 days and debit card usage overdraft fee no matter how much the draft was for so I sign I don’t even think it was the next 2 days but they unblocked my debit card small amounts from ***** *** and other places where I forgot to take the payment method off was being charged like .99 robins let it go through then charged me a 25$ fee for that then $2.99 a fee of 25$ it went on and on until the limit of $300 was reached for both checking account I reached out because I had went to the atm to withdraw money for my water bill because I got money from my stock sent to Robins I got a alert email went on there to check that’s when I seen the second account was like that also the money I had sent only covered the overdraft fees robins let go through without a 90 day review I do not have any money every time I reached out to online customer service they giving me the run around I refuse to pay all those fees because even though I didn’t take the cards off the payment methods Robins should not have let those payments go through because I signed the form for a 90 day review it is not right now say of the 90 days was up and those purchases were made I have no problem with paying them I have all conversations with the online banking services and a copy of the form that I signed how I work is impossible for me to get to the branch this is messing with my mental health if I need to take this to court then I guess this is what it will be but this is down right wrong and then keeps sending me letters on thisCustomer Answer
Date: 08/10/2023
Yes how is this illegible when the bank has charge me so much overdraft fees on my accounts when I was told that I was not eligible for over draft feesBusiness Response
Date: 08/18/2023
We have made an effort to contact the member via phone to discuss complaint.Initial Complaint
Date:12/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My ******* car was repossessed from my property. My things were in the car and I called about my things. They told me that only she could get my things. If ahe hasn't picked up the car in 10 days, how was she going to pick up my things. There was a registered handgun in the vehicle that belongs to me. My ***** birthday items. They removed this vehicle from my driveway that my ***** has never lived. She doesn't even receive mail here. I want my things. I called them twice and she had a non shalulent attitude. My handgun better get back in possession.Business Response
Date: 12/28/2022
We have contacted Ms. ******* and provided her the information needed to address her concerns.Initial Complaint
Date:09/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In accordance with the Fair Credit Reporting act ROBINS FEDERAL CREDIT Account #: 100000XXXXXXX, has violated my rights. 15 U.S.C 1681 Section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A. Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructionsBusiness Response
Date: 10/10/2022
Business Response /* (1000, 5, 2022/09/26) */ We made multiple attempts to contact Ms. ****** and have been unable to reach her.Initial Complaint
Date:07/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just checked my credit report today and noticed this false collection on there from Robins Federal with the account***************. I dont bank with Robins so clearly this false account is not mine. My information was impacted because other items appeared so obviously this involves the same situation. Robins is furnishing a false and misleading account with different dates reporting, different balances, and a complete different history. This company needs to stop reporting this on my credit report because it violates several of my rights and damaging my character.Business Response
Date: 08/19/2022
Business Response /* (1000, 5, 2022/07/22) */ Thank you for bringing this matter to our attention. As a credit union, Robins Financial's paramount concern is always the service to our membership. Due to privacy regulations, we are unable to provide any explanation of the events or supporting documents that are relevant to our Member's complaint. We are able to report that a member of our team has spoken directly to our member regarding this situation and has addressed with them the issues alleged in the complaint.
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