Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *********************** and I purchased a 2019 Nissan Versa (65,094K miles) from Nissan of Union City in *********, ** on 9/10/2022. In late October, I decided that it was time to clean the inside of the vehicle. When I pushed the driver's side seat back, (to clean the floor) the seat became very loose and wobbly from the track that it sits on. I scheduled a service appointment on November 11th to see if it could be repaired. I had to pay $109.00 for them to look at it and only to be told that it could not be repaired, but needed an entire new assembly that would cost over $6000....and that it would not be in stock until sometime next year. For me, none of this was acceptable. The service department was also shocked and advised me to go and see the salesperson who sold me the car to see if Nissan would handle the cost, since I just purchased the vehicle. I went to the service floor and spoke with ***************************, who told me that Nissan will not pay for it. I asked him to go and check with a Manager and see what they would say. He walked to the back for about 3 minutes. When he came back, he did not say what the Manager said, but began trying to sell me another vehicle that would cost more.. This added insult to injury and made me wonder if he actually spoke with a manager. Not only did I want my credit ran again, but I told him that it would be hard for me to trust this dealership since they did not do a proper inspection of my current vehicle before it was sold to **** have reached out to the General Manager of that location (****************) via email and voicemail on 11/29/22 and 12/01/22, with no response. On 11/30/22, I received a call from a lady named ******** in Customer Relations from ********************** of ****** who told me that she will call me back later that evening with further instruction. Needless to say, she never reached back out. On 12/1/22, I called and left her a voicemail and still nothing.

  

  Business Response

  Date: 12/07/2022

  We have spoken with the customer and believe this has been resolved. We are going to cover the cost of replacing the seat. 
  

  Customer Answer

  Date: 12/07/2022

  Hi and yes, Nissan has reached out to me regarding the seat.  However, it's only a partial resolution. I am still waiting for a date and time for complete resolution.

  Thank you,

  ********

  

  Business Response

  Date: 12/15/2022

  The customer came in this week and had the seat repaired. We believe this has been resolved. 

  Customer Answer

  Date: 12/19/2022

   
  Complaint: 18524435
  
  I am rejecting this response because:  Although the issue was resolved.  I had to pay $109.65 just for them to move the seat back and forth.  I would like a refund.
  
  Sincerely,
  
  ******** Gallon

  

  Business Response

  Date: 12/19/2022

  The service manager will be reaching out to the customer and will provide the refund. 

  Customer Answer

  Date: 12/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** Gallon

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** replaced my factor rims on my 22 Frontier with custom rims and the yellow tire sensor light won't stay off. A Nissan tech looked at the tires and said ******** did not install any tire sensors and that was why the tire sensor light would not stay off. So I called ******** and the rep explained to the Nissan tech that the factory tire sensors were transferred on all 4 tires. The Nissan tech used a device to check the tires and then confirmed sensors were on all four tires. The Nissan Tech did a reset and said the tire light should not come on again. About 20 minutes after I left the service department, the yellow tire light came back on. I returned to the Nissan ******************* I also called the ******** rep and placed him on speaker phone so they could communicate on how to fix the problem with the tire light coming on. ******** and Nissan techs agreed that the tire sensors were working on all four tires. They disagreed on how to correct the problem with the tire sensor light coming on. Nissan said if the tire sensor light was not coming on prior to ******** installing the rims, then there must be a damaged sensor in the wheel. ******** said how can Nissan make the statement that there is a damage sensor in the wheel when they also confirmed the tire sensors are working in all four tires. ******** said they can't do the work, but believe the reader is not picking up the tire sensor and that is why the tire light is coming on. ******** wants Nissan to check and see why the reader is not picking up the signal from the tires. Nissan said they will not remove the wheel to see what is going on because they are afraid they may scratch the rims. There is no more that Good year can do. The solution may be as simple as Nissan checking to see why the reader is not picking up the tire signal. I experience a confrontation with a service advisor name (********). He followed me and when told to back away by co workers made a comment about my personal appearance

  

  Business Response

  Date: 10/18/2022

  Hello, 

  The vehicle came in with the **** light on we programmed all four **** sensors at no cost. The vehicle came back a second time with the same light on we completed further diagnostics and programmed the sensor for the 2nd time at no cost.

  Customer Answer

  Date: 10/18/2022

   
  Complaint: 18236776
  
  I am rejecting this response because:
  I had to go to the Nissan in ****** to fix this problem. The Nissan in Union City said I would need to buy 4 Tire sensors if the tire light came on again. Im glad I didnt follow their advice. The Nissan in ****** removed the tires and determined that the tire sensors were installed backwards by *********  Why wasnt the Nissan in Union City able to do the same? The Nissan in Union City made no effort to fix the problem.  I want an apology from the service manager in Union City. I had to miss 2 days out of work to resolve this problem.
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/19/2022

  Good morning, 

  I genuinely apologize we were unable to fix your vehicle at this visit. 

   

  Thanks, 

  *********************;

  Service Manager. 

  Customer Answer

  Date: 10/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/09/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Nissan Rouge from nissan of union city in ******* on August 20, 2022, I had a 2021 nissan rouge and used it as a trade in for the transaction. I had a ******* tag on my 2021 and only wanted to transfer the registration to the 2022. I provided them with my proof of insurance on the 2022 in order to drive it off the lot. It was not necessary to continue the insurance on the 2021 since I no longer owned it. According to the ************ of motor vehicle the dealership was supposed to have registered and transferred my previous car tag within 15 days. My new vehicle didn't get registered & tagged until October 6 2022 . Due to their untimely negligence in processing the title and tag info to ********* DMV office before the due date , my drivers license was suspended on October ****** due to an insurance lapse in which the registration from the 2021 showed no insurance when the dealership had already purchased the 2021 from me on August 20,2022 ,it was not necessary for me to keep it insured because the 2022 was the vehicle I now possessed and had full coverage. Now I have to pay for a drivers license reinstatement fee of ****** called the dealership and talked to the General Manager and the Finance Manager to try to resolve this and they acted like I was speaking a foreign language, and did not offer a resolution to their tag and title departments error. They were suppose to call me back on Friday and I haven't heard from no one which i'm not surprised at.

  

  Business Response

  Date: 11/08/2022

  We would like to apologize to the customer as this was an error on our end. We would like to send the customer a check to pay for the $156 that they are requesting. We tried to reach out to the customer via phone. We would like to confirm the correct mailing address to send the check to. 

  Customer Answer

  Date: 11/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2016 Nissan Maxima in on August 29, 2022 because the car kept trying to cut off on me. I had been trying for 3 weeks to get an appointment to no avail. I bought my car brand new December 23, 2015 with about 3 miles on it. I only have ****** miles on my car to date, so there is no reason for my transmission to be giving me issues. They stayed calling, emailing, mailing and bothering me a year prior to trade my car in. I have only taken my car to them for oil changes and check **** I havent been treated like the loyal customer they say I am in their communications. I was advised it could take upto 2 weeks for a transmission to be installed. My advisor who does his job greatly always returns my calls but not "the" manager. So my issue is with Nissan Union City and Nissan Corporation. To date (September 17, 2022) my car is still sitting, which I saw it yesterday in the back. I asked about customer loyalty loaner car. I was told they dont loan cars only rent them. I can see if I just got a car from them but I went from 12 Altima to 14 Altima to 16 Maxima. Yet they stated on here to giving loaners out. I dont feel I am a valued customer as they inform me when trying to get me out of my car into a newer car. I have been coming out my pocket $30-$40 a day for rentals to get back and forth to work. I got the extended warranty through them and was told I had a great warranty to cover rentals. But didnt say it only counts towards the labor hours and not the time they have your car. I just paid this car off and now I am struggling to make it to work. There is absolutely no reason why I cant get a loaner and MAINLY WHY my car's transmission is gone at 58K miles bought brand new. I am in complete distress near depressed because that car is how I get to work and make money in this economy. I dont feel valued or appreciated as they say. Pardon my grammar, I am just discombobulated with the chains of events.

  

  Business Response

  Date: 09/26/2022

  Hello, 

  The vehicle came in for a drivability concern, we inspected and confirmed the vehicle needs a transmission. The 3rd party extended warranty approved to replace the transmission and parts have been ordered. Unfortunately, the transmission was on national backorder when ordered on 8/31/2022. The transmission arrived to our dealer 9/26/22 and we will have your vehicle ******************. 

   

  Thanks,