Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 19, 2025, we purchased a used 2022 **** Expedition Max from ***** Nissan in Union City. Within just 12 miles of driving, the vehicle began leaking rear axle differential fluid at an extreme rate. This issue was not disclosed during the sale, nor was it noted in the provided Carfax report. It was determined that the rear differential had been improperly repaired prior to sale.Despite assurances from two staff members that the dealership would arrange towing and "make it right" with a deal or compensation, we ultimately had to arrange and pay for the tow ourselves. Once the vehicle arrived, we were told the repair would be completed within a day and the vehicle delivered to us. However, multiple promised communications from your staff were missed or ignored, forcing us to physically come to the dealership to get updates.We were repeatedly misled about the status of the vehicle, including being told it had already been taken to **** for repairs, which was confirmed by **** the it had not at that time. After a week were provided a loaner, which was part of our warranty coverage.We are filing this complaint due to the following:* We were sold a vehicle in unsafe condition, which could have led to a serious accident.* The dealership has refused to acknowledge responsibility or offer any compensation, despite initial verbal commitments.* The communication from staff was inconsistent, dismissive, and in some cases, outright dishonest. We have documentation (texts and time-stamped calls) to support this.* We were denied access to speak with anyone in upper management, with repeated excuses.We are extremely disappointed by the way this situation was handled and feel that we were misled and mistreated throughout the process. As resolution, we are requesting a formal acknowledgment,a sincere apology, and a fair financial concession or deal to make up for the stress, inconvenience, and time lostespecially considering we were sold a vehicle that was not road-safe.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle in Sept. 2024. I drove it off the lot on Oct.1, 2024 because I had to obtain insurance approximately. I drove my car to ******** on Oct. 11, 24 when I noticed shaking when breaking during speeds of 45 mph. I ***** Nissan and spoke with Mr. ******* **** about the issue with my vehicle. He told me they were booked and busy and would notify me when I could bring my vehicle in. I was in ** until Oct. 19, 24 with no phone call from Mr. ***** Once I was back in ** I called Mr. **** again to inform him of the issue with my vehicle. Only to be told he hasn't forgotten about me. It seemed as though he was given me the run around. The problem just got worse and I stop driving my car because it didn't feel safe to me. I continued to call only to be sent to voicemails that weren't able to take messages. I finally received a date to bring my vehicle in, which was Dec. 17, 2024. I started noticing problems with my vehicle 2 weeks after purchase. I took my car to ***** ****** on Dec. 17th 2024 and explained the shaking when breaking, the front passenger shaking, the passenger window comes down with the passenger button but it won't roll up. My car was there for 1 week and I was told by ***** that the mechanic didn't find anything wrong with my vehicle. I told her that the mechanic didn't know what he was talking about. After that I didn't receive anymore phone calls. I called constantly only to be given the run around further. I finally picked my car up on Dec. 23rd after being ignored and transferred to voicemails that was too full to take messages. I brought my car home and parked it in my driveway until I Googled a Dodge place. I called the Didge dealership on Dec 27, 2014 and was given an appointment for Jan. 2, 2025 at 9 a.m. This is where everything fell apart. **** ****** from Dodge called me the same afternoon with everything that was wrong with my vehicle. I immediately called ***** Nissan and spoke with a Mr. ***** informing him of the issue.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my car on July 1, 2024. I was on my way to work Monday, July 29, 2024 and the car went dead on me, all the lights came on. I had it towed to them and after 8 eights they told me the transmission was gone and that there was nothing they could do for me.. no loaner, no manager came out to express concerns. Nothing was done. I paid $50 to Uber back home!! I cried the entire way home

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024, I purchased a vehicle from Bella Nissan of Union City. I was provided with misleading information regarding the condition and history of the vehicle. The vehicle I purchased has since shown signs of undisclosed mechanical issues, which were not mentioned at the time of sale. Within two weeks of purchase, The vehicle has stalled on the highway, has engine issues, and other mechanical complications that were not disclosed or noted on initial test driving. The dealership refused to refund me the value of my trade in car, or provide any feasible solution to their error.

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle a 2024 Nissan Titan. From this dealership, They never submitted the 1st cibtract ir paid off oyr vehicle. ** kept getting calls from Infinity about our payment and stayed the had no record of our new purchase. It took them over 3 weeks to pay off our old trade in vehicle after we had to sign new contract. Even though Nissan still has not received that payment, we do not have any information on who to make our payment too. And the brand new vehicle broke down. And now it's in the shop and they are giving us the run around. And we don't seem to have any recourse. We had had the vehicle told back to the dealership at our expense, and they are not attempting to help us any. Way, even though they have screwed up royally, the contract had missed spellings in it. They finally set the new contract. It took them over a week to do that we have the new contract. The vehicle was not working. You sold us some garbage and you're not doing anything. Due to them taking so long to make the payoff payment to Nissan, it has affected negatively me and my husband's credit score. And we've never been late, and this is like our seventh Nissan vehicle. And they won't do anything to rectify that mistake they made either. They need to give us another vehicle brand new that is, in working order. They need to reimburse us for our troubles, especially for the toll. And they need to send a letter to the credit bureau roles. Explain in their s**** up and fixing our credit

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They over charge for everything and take forever on services with appointments. First and last time ever coming here. $91? For a simple oil change for a Nissan Altima. Over 2 hours for a basic oil change? With an appointment? You people are con artist and rob the public. No one should ever get services from this Nissan establishment.

  

  Business Response

  Date: 07/27/2023

  Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future.

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2014 Chrysler 200 from the dealership, 2 days later if cut off in the middle of the street and almost caused me to get into a multiple car accidents. I returned the vehicle to the dealer how put it in the shop for electrical issues and said it would take 4 weeks to fix. After asking for a refund they put me in a rental until my car was ready. On April 3 the car was ready and I picked it up. After 2 more days the window on the driver side stopped working. But the next day started again. On May 5 the car would not start up. I called the dealership who told me now thats its 30 days over they cant do anything I would have to take it to the manufacturer. I again asked for a refund and was refused and told that I could have my attorney contact their attorney.

  

  Business Response

  Date: 05/16/2023

  We are communicating with the customer to try to resolve her concern. 

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Nissan of Union City $525.40 on 12/2/2022 for repairs on my Nissan Maxima. The repairs included replacing the Cluster and a setting fee of $115.00. The work and parts were warranty. The Cluster broke again January 26,2023. I took my car back to Nissan of Union City on February 2,2023 for repairs. I was told by the service manager(******) at Nissan of Union City that the parts were warranty and they would order another cluster and it should be back in 2 weeks and they would call me back in to install the replacement *********** have been waiting for 3 weeks and getting the run around from this dealership. Every time I call for a status update on the part I am told they do not know when the part will be in. I need this issue resolved for safety reasons. Please assist me in getting this issue resolved,

  

  Business Response

  Date: 02/28/2023

  We are aware of the safety concern and have been working diligently to locate the part for the customer's *************************** Maxima. We have contacted the original supplier as well as other resources to locate this part. The customer has spoken to the service manager a few times over the last 2 weeks. We are meeting with the customer to issue a refund. 

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Nissan $13,000 dollars for a new engine they gave me a rebuilt. engine it failed my van was on the side of the road had to have it towed back to the Nissan dealership and they refused to fix it, it's been there 3 months and won't return my phones calls they only want more money to fix my van.

  

  Business Response

  Date: 02/17/2023

  *** customer first came in with the concern the check engine light is on-engine is knocking. We found due to the lack of maintenance there was excessive engine sludge buildup. *** customer approved to replace the engine and work was completed at ****** miles. 

   

  *** customer retuned at ****** ***** stating the vehicle broke down while driving. We inspected and found the vehicle is misfiring due to lack of maintenance there was sludge buildup in the engine installed at ****** miles. *** customer never changed the oil in over ****** miles, which should have had over 3 oil changes completed. *** customer approved to do an engine cleaning to clean out the sludge but internally the damaged was already done to the engine. 

  We have had multiple conversations with the customer, the customer once stated he did not have time to change the oil because he was busy.

  Nissan warranty on all repairs is 12months - ****** miles. 

   

   

   

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello My name is *************************** and I'm making a complaint because I bought a 2017 Dodge Challenger SXT from Nissan of Union City I paid $3,500 down payment. And since day one the car was leaking oil. I took it back to the dealer they sent it back to dodge and repair the leak but I also notated to them that the transmission seems to be acting funny as if it will not go when I press the gas no power no acceleration. And now they're telling me I have to go through extended warranty to have it repaired when I just purchased the car September 28th 2022 they repaired the oil leak around October 28th and refuse to fix the transmission or whatever problem that's making the car not accelerate. This will be the second time that the car will be in the shop for more than a week for repairs when I just purchased the vehicle pre-owned if you would take consideration of my complaints and help me with the resolution I was totally appreciate it.

  

  Business Response

  Date: 12/12/2022

  We repaired the oil leak at no charge to the customer. We have not refused to look at or fix a transmission issue. It would be advised that he take it to the dodge dealer as they would be more capable to identify and complete the repairs. At his request we will have someone from the sales team reach out to him to discuss trade in and different vehicle options.