Complaints

This profile includes complaints for Ty Ty Plant Nursery, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ty Ty Plant Nursery, LLC

  4723 US Highway 82 W Ty Ty, GA 31795-3032

• 

  Ty Ty Plant Nursery, LLC

  4723 US Highway 82 W Ty Ty, GA 31795-3032

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ****** tree that arrived almost completely dead. It died several weeks later and failed multiple scratch tests. Based on the thousands of negative reviews I've seen, it appears that Ty Ty in attempting "honor" their guarantee, will send out trees in equally bad condition. I do not want a replacement from Ty Ty as it appears thousands of people have received replacements which were dead on arrival. I want a full refund for that tree, which was $119.75. I have filed a chargeback with my credit card company due to the time horizon being very close to the deadline for a chargeback, and what I ask is that Ty Ty Nursery not challenge the chargeback.

  Business Response

  Date: 07/18/2025

  We can assure that the trees we ship are not dead, but rather dormant, which is a normal part of their life cycle. That said, we understand your concerns and will go ahead and issue a full refund the order.

  Customer Answer

  Date: 07/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********.  If Ty TY nursery does what they've said in their response and refunds my order, I will be satisfied with this outcome and grateful to both the BBB and Ty Ty Nursery.  I will also remove any negative reviews I have made of Ty Ty Nursery once the refund is processed.
  
  
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 3 plants from ty ty nursery online, when they came they were dead looking already but I planted them and for 90 days or longer I tried to make them live and had called several times to get my money back and on the 4th try, they told me not only are they no refundable but only aloud a store credit but they couldn't ship plants out til winter in late October. Just a rip off and a waste of alot of time.

  Business Response

  Date: 07/10/2025

  We’re sorry to hear about your experience and truly regret the inconvenience. A member of our team has contacted the customer directly, and we will be issuing a full refund for the order. Thank you for your patience as we work to make this right.
   Thank you. 

  Customer Answer

  Date: 07/17/2025

  Complaint: ********
  
  
  
  I am rejecting this response because: they said they would refund my purchase in full but haven't done so yet and won't respond to my messages asking when they will be refunding it.
  
  
  
  Sincerely,
  
  ********* ********

  Business Response

  Date: 07/18/2025

  The refund is currently in process—please be patient, as it should appear in your account soon. We appreciate your understanding and apologize for the delay.
  

  Customer Answer

  Date: 07/20/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* ********

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BEWARE!! I purchase over $1000 dollars worth of items from this grower, fruit trees and 3 year old ********** 4 ********** showed up nice and established the other 4 were 3" sticks (3 years old??) I contacted them after I gave them a couple weeks to show any signs of life and nothing. After contacting them they said I have to wait till June 1st to file a claim. I then filed a claim took all the pictures needed and was approved. Here's where it gets bad they issued me a credit for the plants at the cost I paid which was at 15% discounted price and there's no discount now, they want you to pay full price and repay shipping cost to cover their dead 3" sticks. The other nice thing is they won't ship them out so you can get what little growing season left (in ****) They say they don't have any ********** left I guess I got the bottom of the barrel when shipped the 4 - 3" sticks. They said No shipments till fall and I would have to pay full price and pay shipping again?? Last ship date is May 31st and 1st Claim date is June 1st??? Now they won't return my call and they protect and hide any kind of management behind the receptionist?? (They will never let you talk to management?) Just BEWARE when purchasing any plants from this Nursery...Very Frustrating to say the least!

  Business Response

  Date: 07/07/2025

  Thank you for your feedback—we're very sorry to hear you’re frustrated. To help resolve this, we’ve gone ahead and refunded you $78.90 today for the four ********** in question. You should receive confirmation shortly depending on your payment processor.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 ****** trees from this nursery on 4/2/2025, along with the recommended accessories - * **** *** ***** * *** **** ********* * ***** ********** ****** * ********** *****. (********** ***** ****************)
  
  Upon arrival, I found the trees to be packaged a bit strangely compared to other plant nurseries, as they were both very tall for transplants (6 - 7 feet), yet both crammed into the same box. Neither had leaves, and neither had roots, only about half a foot of taproot with no root hairs. I planted both trees the same day I received them.
  
  I gave both trees about 2 months, but seeing no leaves or evidence of lives - I contacted tytyga and explained the situation. They asked me to perform a scratch test - which I did to their specifications revealing the trees were quite dead. I responded to their scratch test instructions with an email that included pictures Scratch1-1,Scratch1-2, Scratch1-2, and Scratch2-2.
  
  They responded that my claim with 'Plantsurance' was completed and that they issued me $215.55 dollars for the trees - even though I paid 239.50 for the trees as shown in tytyga_com Order Confirmation.msg
  
  I picked two new trees on the site which were 10 dollars more expensive, and with shipping it looks like I'd have to eat $110.47 because of this. I decided it wasn't worth the hassle, and just went ahead and ordered. 6 hours later I was notified they'd be sent in December, after the ground froze. I needed the trees this year, so called in to cancel.
  
  I was told the trees shipped to me were healthy, and so they would keep the money and I would have to take the refund amount they gave me. My position is, they sent me dead trees, as proven by the bare, unaltered root 'systems' shown in Dead1, Dead2, and Dead3. These trees never had a chance to survive transplanting, and the company made no attempt to do the right thing. I asked for a full refund for the trees, but feel I deserve a refund on the accessory items as well. - 345.25 + 110.47 = $455.72

  Business Response

  Date: 06/23/2025

  Thank you for reaching out and for providing detailed information about your experience. We’re sorry to hear about the trouble you encountered with your ****** trees and we understand your frustration.

  After reviewing your order history and communications, we have canceled and fully refunded both of your orders, including the original tree order and your recent attempt to reorder. You will see the total refund of $455.72 issued back to your original payment method.

  We appreciate your feedback and will use this as an opportunity to review our packaging and handling processes. If you have any further questions or concerns, feel free to reach out—we’re here to help.

  Thank you again for giving us the opportunity to make this right.

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order ****** on 12/30 for several trees. One of which was a premium cost, being a grafter ********* Paw Paw tree. The website clearly stated at the time that the tree is "typically self fertile", meaning it would produce fruit on its own. Only after the order was shipped, and the website was updated, did it state it required a second tree for pollination. I reached out March 12 to clarify this and was told I need to buy a second tree. Now I have to purchase a second tree, but also there is a minimum cost for shipping. Something that I would of avoided if the information was correct as I could of just added another tree to me order. Instead I have to place a new second order, reach the minimum billing amount and pay for shipping. This order was ****** and was placed on March 12th. The total was $84.65. On top of all this, the tree died.
  
  This second order was purely the result of the error on their website. Had they had the correct information, I would of had the nominal cost of a second tree which may of had a better chance of surviving. They refuse to refund me for the tree plus shipping, instead offering a store credit of $35.81. Anything I buy will require another $31.22 shipping cost. I dont want a store credit, I want a refund for their mistake.

  Business Response

  Date: 06/19/2025

  We sincerely apologize for the confusion and inconvenience caused by the incorrect information on our website regarding the ********* Paw Paw tree. Earlier this year, we hired a writer to update and standardize our product descriptions, and unfortunately, some inaccuracies were introduced during that process. We deeply regret that this affected your order and led to unnecessary additional costs.

  To make this right, we have issued a full refund of $84.65 for your second order (#******). We understand that a store credit was not a suitable resolution in this case, and we hope this refund better reflects our commitment to customer satisfaction and accountability.

  We truly appreciate your patience and understanding, and we thank you for bringing this to our attention so we could correct it. If you have any further questions or need assistance with a future order, please don’t hesitate to reach out.

  Customer Answer

  Date: 06/20/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/19/2025 I placed two separate orders for 5 (ea) – black bamboo – 6” wide shoot clump (up to 6 ft tall) totaling $619.62 ($309.81 each order). These plants had a free 1-year Plantsurance Guarantee. The plants arrived in really rough shape and looked like they were dying and not going to make it. I reached out to the company via email (5/30) and informed them of the condition upon arrival. I heard no response other than an automated “we received your email” reply. On June 5th, I tried to call their support line but was on hold for over an hour (without speaking to anyone) before giving up and deciding to contact them via email again. I explained that the plants indeed appeared to be dying / dead with only roughly 25% of them with green leaves, though those leaves appeared to be wilting as well. I again heard nothing back. On 6/9, I informed them that I needed some sort of response by June 12th or that I would be taking other action. It is 6/16 and I have still heard nothing at all from them. I just sent another email informing them that the first set of plants has completely died now and that the stalks are brittle, dry and yellow with no remaining leaves and that the second set has about 50% of the stalks dead and the other 50% appear to be trying to survive, but definitely not thriving.

  Business Response

  Date: 06/16/2025

  Thank you for your feedback, and we sincerely apologize for the delay in communication. We’ve been in the middle of our peak season and working through customer emails as quickly as possible, though we understand that long response times can be frustrating.

  We’ve reviewed your emails and concerns, and we want to confirm that both of your black bamboo orders have been fully cancelled and refunded. We’re truly sorry that the plants didn’t meet expectations upon arrival, and we appreciate you giving them time and care despite the rough condition.

  We’re always working to improve both our service and response times, especially during high-volume periods, and your experience helps us better identify where we need to adjust. If there’s anything further we can assist with, we’re happy to help.

  Thank you again for your patience and understanding.

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you for your help in getting this resolved.  I have received the refund through ******.  I no longer have a complaint with this company.
  
  
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am yet another consumer whom has ordered 4 trees from Tytyga and received 4 “dormant” twigs. After 5 months in the ground in *******, I was told to give them until end of May as they were dormant. In May and now June, I wrote to their plantsurance department to have the 3 dead trees out of 4 replaced as per their 1 year policy. None of my last 4 emails have been answered and I am out hundreds of dollars with no trees or crop to hope for. Beware of this business, I would nor recommend!

  Business Response

  Date: 06/18/2025

  We’re sorry to hear about the customer’s frustration and delay in communication. We are currently experiencing a high volume of emails during peak season, and while we aim to respond promptly, there have unfortunately been some delays.

  After reviewing the situation, we have approved a free replacement for the trees under our one-year Plantsurance Guarantee, and the replacements have been scheduled to ship this fall, which is the ideal time for planting in *******’s climate. We appreciate the customer’s patience and are committed to ensuring they receive healthy trees to replace the ones that did not establish.

  Customer Answer

  Date: 06/25/2025

  Ty ty has emailed me and promised to send 3 replacement trees for the dead ones I’ve received back in January 2025. They specified that they will ship them in spring of 2026. 

  Business Response

  Date: 06/26/2025

  We have been in contact with the customer and confirmed that three replacement trees will be shipped at no cost during the Spring 2026 shipping season. This resolution has been communicated and agreed upon with the customer.

  
  This complaint should be considered closed.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two bare root grape vines back and they were received before a winter storm so I had to wait to plant, even though they say they watch the weather and ship when the weather is right for planting. Planted them after the weather just like it says to do. The concord grape is growing and doing great, the crimson grape is not doing anything. I have tried contacting them multiple times and keep getting told to just wait, now they wont respond to any email about their 'plantsurance policy' to replace the one not growing. I spent quite a bit of money on these, I'd really like the one not growing replaced.

  Business Response

  Date: 06/04/2025

  Thank you for your patience, and we sincerely apologize for the delay in response. We are currently experiencing a high volume of emails due to the peak of our shipping season, and we truly appreciate your understanding.

  
  We’re glad to hear your Concord grape vine is doing well! Regarding the Crimson grape, we understand your concern and want to make it right.

  
  Our Plantsurance claim window officially opens June 1st, we’ve reviewed your situation and are going ahead and shipping you a replacement Crimson grape vine as a courtesy.

  
  You will receive tracking information as soon as the replacement ships. Please continue watering the original plant in the meantime—sometimes vines can be slow to break dormancy.

  
  If you have any additional questions or need assistance, feel free to reply to this email. We're here to help and appreciate your business!

  Customer Answer

  Date: 06/04/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ***** paid $87.75 for a 6 foot ****l cherry tree. They delivered it in ********. I planted the tree right away like they told me to. This was a replacement for the original order that came and dead. This is my second tree they have sent me. They say they ship them in dormant stage. To give it time and it will recover well neither tree recovered. Instead of wanting another tree from them, I want a refund and they said they don't give refunds. They said the only time they can ship the trees is when their endorment stayed and I don't want to treat this endurance stage cuz all they do is die. I want a full refund of $147.62. I spoke with them a month ago. They told me I would have to call back in ****. Today is **** the ***. I called them and spoke with them today and they said that they cannot ship me out of tree today. That is the best to wait till ******* when they start shifting trees out again when they are dormant. I have to explain to them that I don't want a tree that is dormant to. Please just give me a refund. They said that they do not give refunds. I never saw anywhere on any of their site while I was ordering. Did they don't give refunds?. I did see on their site did they say they guarantee their trees? I never knew that that meant that I couldn't have a refund. Doll they could do is give me another dead of tree. I would like y'all to help me get my refund.

  Business Response

  Date: 06/02/2025

  We’re very sorry to hear that this customer has not had a positive experience, and we appreciate the opportunity to clarify the situation.

  
  This customer originally placed an order for a 6-foot ****** Cherry tree and, after reporting that the first tree did not survive, we honored our 1-Year Plantsurance Guarantee and the customer ordered a ****l ****** 6ft.

  
  As clearly outlined on our website and order policy, we ship dormant trees during the appropriate season for planting, which is industry standard. Dormancy is not an indication of a dead tree—it is a natural and necessary state that gives the tree the best chance of surviving transplant.

  
  The ****l ****** was also reported as unsuccessful, and although our Plantsurance Guarantee is a one-time replacement policy, we have decided—in good faith and beyond our stated terms—to waive our standard policy and ship a second replacement tree immediately. The customer wants a **** ***** 6ft tall this time.

  
  We want to be clear that this third tree will be the final replacement provided under the guarantee. We hope this resolution demonstrates our willingness to go above and beyond our stated policies to support our customers.

  Customer Answer

  Date: 06/04/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:I didn't want another one of their trees, I wanted my full refund for the tree & the shipping. I did everything that they told me to do every time. Yes they shipped me dormant trees out in *** of the year when it is snowing here in *********. They told me to plant it in the ground. ?? So I did everything they told me to do both times. They wanted videos of me scrapping the bottom of the tree trunk so that they can see that there was no green & all brown which indicates a dead tree. I just wanted ALL my money back not just the shipping & another tree. 
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 06/04/2025

  We’re sorry to hear the customer is not satisfied with the resolution.

  
  To clarify, we issued a $59.87 refund directly to the customer’s credit card, which reflects the full out-of-pocket amount paid on her ********* **** order. In addition to the refund, we also shipped a replacement tree on ******, at no charge.

  
  Our policy provides store credit for failed plants, and we made an exception by refunding the exact amount she paid, rather than issuing store credit. We also provided guidance throughout the process, including instructions for confirming plant viability through a scratch test.

  
  While we understand the customer was hoping for a full refund including shipping, our warranty terms—clearly stated on our website—do not cover original shipping charges. We believe we’ve gone above and beyond to resolve the issue fairly and consider this matter closed.

  Customer Answer

  Date: 06/04/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I didn't asked for another tree to be sent to me. I clearly asked for refund for the tree that died. Not once but twice & The very first tree I purchased never recovered from the dormant stage, I put $eighty something dollars plus fifty something shipping for the very first tree. When it didn't recover, I brought a more expensive tree over $130 dollars plus had to pay another shipping fee. Another that tree never recovered from the dormant stage they mail them in. 
  
  That is why I didn't want another tree from them. I just wanted my money back. 
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made several online requests for a refund for trees that all died that are under warranty. I am not receiving any response from the company after repeated e-mail requests. Request a refund or replacement of the entire order.

  Business Response

  Date: 05/28/2025

  Thank you for your complaint. We attempted to reach you by phone at the number provided, (***) ***-****, but unfortunately, the number appears to be non-working—we tried calling it twice with no success.

  We have also reached out to you via email and would love the opportunity to speak with you directly so we can resolve this matter promptly. Please provide us with a working phone number at your convenience.

  We are committed to making this right and would be happy to arrange a replacement or refund once we’re able to connect with you.