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Business Profile

Car Wash

Tidal Wave Auto Spa

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

This business has 1 alert

Complaints

This profile includes complaints for Tidal Wave Auto Spa's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tidal Wave Auto Spa has 65 locations, listed below.

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    Customer Complaints Summary

    • 215 total complaints in the last 3 years.
    • 107 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was offered a free carwash. Once I went through the long line and reached the representative, I was offered a 1x $9.99 Special car wash to use within 30 days for $9.99. Once I received my credit card, there was a $49.99 charge. I found the receipt and lo and behold, read the fine print. Very deceitful.

    • Initial Complaint

      Date:03/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I went to the car wash, I found out that they did not receive my payment for the month of December 2022. I proceed to give them my new card because I forgot to inform them that I have a new card. The clerk gave me a prorated for the month since it was near the end of the month. I got a alert from my bank that Tidal Wave took $39.99 out of my account instead of $29.99. I reached out to the customer service and they gave me a hard time back and forth telling me there’s nothing they can do and that the price was raised and they continued to tell me that I never paid for the month of December 2022 which I have attached the proof that I did. I even asked to speak to the management and they refused to allow me to speak to the management about this. However, I did not know about the changes and felt I should have been told that I will be paying $10 more when I was never notified of that. I have been using this car wash for over 2 years paying $29.99 a month and still don’t understand why the price went up without telling or explaining to me.

    • Initial Complaint

      Date:02/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I left ********* to have my oil changed; my light was intact. I went through the carwash right across the street, and after I got home, I noticed my side light was torn off, and being that it is on the passenger rear side, I could not see it from inside the car. I repeatedly called customer service, who kept saying they would escalate my claim, but I have heard nothing back; it's been a couple of weeks now.

    • Initial Complaint

      Date:12/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday ********** I was going through the car wash and felt an jerk, instantly noticed that my tire pressure went from 38 psi to 1. After leaving out of the tunnel, I contacted one of the workers to report it. After reporting it and doing an incident report, I was told I would be contacted in a few days, so I called and spoke with the manager at the location where the incident happened ( ****** ****) and was told after his investigation, that he didn't see anything that could have caused the incident.

      Business Response

      Date: 12/16/2022

      The damage to the tire is not consistent to damage created by our machines. However, the management did conduct an extensive review of the machines to ensure it was not caused my something within the wash. I am sure a damaged tire is frustrating, but Tidal Wave cannot be liable to this damage. 

      Customer Answer

      Date: 12/19/2022



      ********** 18596362



      I am rejecting this response ********



      Sincerely,



      ****** *****

    • Initial Complaint

      Date:11/03/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *******************************

      I went to get a carwash at the Washington Rd location around **** on ******** ** 2022. I was car **** I got the tidal wave wash and shine. My car got stuck on the machine that pulls you through the car wash. My tires got stuck and it grind my rims taking out chucks. I was telling the attendant to shut the carwash off but she didn't. It shot my car and the car behind be out causing the vehicle behind me to hit my car. There was no management on site. The young lady who was their was very rude and didn't take any pictures and didn't file an incident report. She also refused to give me her name.

      I have called several time and the adjuster has tried to call but they will not assist me. The field manager was suppose to call me but has not.

      I have spoken with Marney? at the corporate office several times. Chad was the general manager who was not on site.

    • Initial Complaint

      Date:10/05/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The consumer was attempting to drive her car through a car wash. She was instructed by a man to get "on track' which she thought she was. The windshield was covered in soap suds and the consumer's vehicle collided into the vehicle in front of her. She later discovered on the video that the man did not guide her on track as she though.

    Tidal Wave Auto Spa is NOT a BBB Accredited Business.

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