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Business Profile

Signs

Best of Signs
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BBB Accredited BusinessB Rated by BBB

Reviews

Customer Review Ratings

1.19

Average of 31 Customer Reviews

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Review Details

  • JT L

    Date: 01/12/2023

    Hello,I was sent my order on Jan 4th, 2023 and paid Express shipping method. I should receive my order by Jan 10th. Because I need those signs by Jan 12, 2023 for my business re-opening but I didn't get my order. So, I logged into my account and found my order still processing because I did not approve the art works. I used to work with Best of Sings and you guys are so amazing. I uploaded artwork and you guys printed it. shipping and done. This time, you asked me for approval. I do not always check my email. I am busy. So, I am really disappointed this time and I asked for help from customer service. They want me to try to understand their situation. Who cares about my situation? I should have received it by Jan 10th and now, I will receive it by Jan 19th. I ask them to help me get there earlier. I didn't ask overnight or some ridiculous requirements. I just want to get my order earlier. Earlier means before Jan 19th. Next Monday or Tuesday are ok but your customer service person wants me to use priority and priority overnight shipping methods. I already paid for the shipping method and you guys want me to pay more. I know I am not a big company, I am just a small business but when I started to deal with you. I trusted Best of signs. I just need to deliver earlier. That's all. Now, I have to find another printing company to help print the stuff for tomorrow. Please try to understand my situation.

    Best of Signs

    Date: 09/01/2023

    Dear **, we would like to express our sincere gratitude for taking the time to provide us with your valuable feedback. We apologize for any inconvenience caused and would like to assure you that we have sent you the artwork for proof to ensure that the image on the banner does not appear fuzzy after printing. Although this may have caused a delay, our main priority is to provide you with the best quality product possible. Furthermore, we attempted to follow up with you via phone to inform you of the fuzzy artwork, but unfortunately, we did not receive a response. We have carefully reviewed your concern and unfortunately, we were unable to find any additional information that could lead to a more favorable resolution. Regrettably, we are unable to provide any further assistance in this matter. While we understand your situation, we apologize that we cannot do more to address your concerns. Thank you for your understanding.

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