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Business Profile

Custom Shirts

Refreshed Collection, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ORDERED FROM REFRESHED COLLECTION ON 4/14/2023 IN THE AMOUNT OF $98.41 (ORDER#RF45491). STILL NO PARCEL. I REACHED OUT AND RECEIVED EMAILS ON 4/27/2023 AND 5/18/2023 SAYING THERE WAS A DELAY, BUT MY ORDER WAS GOING OUT WITH AN EXTRA PIECE OF PARCEL FOR MY INCONVENIENCE. AS OF TODAY, 6/6/2023, STILL NO PARCEL OR REFUND.PLEASE ASSIST AS SOON AS POSSIBLE.

  • Initial Complaint

    Date:05/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contact this company several times to email to text messages ****************** and have not got a response. All I want is my money back I ordered two sweaters back in January

  • Initial Complaint

    Date:05/18/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a sweat shirt from this ***************** 27, 2022. I never received the product. I contacted the company on December 14, 2022. They responded on December 28th saying that a mistake was made and they did not have any in inventory and asked me if I wanted to wait ***** days for a restock or get a store credit. I opted to wait for the restock. I waited several weeks and contacted the company again on February 8, 2023 with no response. I havent had any communication from the company since December 28, 2022. I would like a full refund of my purchase.

  • Initial Complaint

    Date:05/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/3/23 RF #***** $63.90 3xl sweatshirt Its been over a month and despite numerous calls and emails I have yet to receive a response concerning when I should receive my product. In fact, the one time it sounded like someone picked up they quickly hung up the phone. When I called back it went to their full voicemail.

  • Initial Complaint

    Date:04/26/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on April 3, 2023. The only email that Ive received from the company is to thank me for my order. The order number is RF #*****.

  • Initial Complaint

    Date:04/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company back in Dec of 2022 that I was supposed to receive in 7 to 10 business days. The order never arrived and I made several attempts via chat and email to get a status update. When I couldn't get an answer I requested several times to cancel the order. Again, I got no response from the company. To this day I still have not received my order.

  • Initial Complaint

    Date:04/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a order back on February 16 2023. (Order RF #*****). I then contacted them a month later to get an update on my order because I received no further communication after February 16. A few days later I received an email stating my order would be shipped out within the next 7 -10 business days. I gave them an additional week from the timeframe they provided because once again I received no further communication about my order. I had to reach out several times for a status because I wasnt getting a response. On April 6 I received a tracking number for 1 of my items, but its never been shipped. I tracking the tracking number they provided and status still says post office awaiting item. Its been over two month since my order was placed and I still havent received my items. A business shouldnt be able to operate as such. I paid for items and I expected to receive the items, nothing more, nothing less.

  • Initial Complaint

    Date:04/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello the order for a " *********************" hoodie was placed and payed for on February 24, 2023. It was a total of $69.83 (***** of which was shipping, **** of which was the Route Protection). I have not gotten any confirmation of shipping from this company since this order. I contacted them with the ******************************* called the office with no response. I would like this item shipped to the shipping address specified on the order or a refund provided. The company has not tried to respond or provide any explanation for this missing product.

  • Initial Complaint

    Date:04/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order NO RF ***** on February 8th and have yet to receive my order or any specific communication on when it will be sent. I'd just like a refund at this point.

  • Initial Complaint

    Date:03/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order for sweatshirt on 2/25/2023. Have sent 5 e-mails in last 2 weeks and filed a payment dispute with bank. Still no word back. Send my item. Or refund my money. I wont be doing business with this company ever again.

Refreshed Collection, LLC is NOT a BBB Accredited Business.

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