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Business Profile

Beer and Ale

Ultra Right Beer, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beer and Ale.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 610 total complaints in the last 3 years.
  • 603 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order in Nov 2024 for collectors can featuring our current President. Plan was to divvy up the cans and give as gift to fellow friends who would appreciate it. I also liked the owners thoughts on some movement and fight against *** Lite! Never would have thought it that hard to get a 6-pack!

    Business Response

    Date: 05/14/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

  • Initial Complaint

    Date:05/10/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product November 14, 2024. They said it would be 2 months. I emailed February 19, 2025. They said allow 2 more months. I emailed April 19, 2025. At that time I requested a response. As of 5/10/2025, no response or no product.

    Business Response

    Date: 05/14/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

    Customer Answer

    Date: 05/14/2025

     
    Complaint: 23313453

    I am rejecting this response because:

    They said in the February email that it was delayed and should be a matter of weeks.  

    I emailed them 2 months later in mid April and they never responded.  

    Based on the pattern of complaints, it seems they lack communication.  Update your customers regularly.  To order something in November and for it to get to May is unacceptable. The customer shouldn't have to inquire months later. The business should give regular updates. 


    Sincerely,

    ******

    Business Response

    Date: 05/15/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

  • Initial Complaint

    Date:05/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: September 15th, 2024 Order number: ****** The order was placed for four (four!) six-packs of the ***** Conservative Dad's FIGHT cans. We received two T-shirts, but never received the ***** T-shirt **** Tracking # ***********************. The total was $113.79, which was promptly debited from my account on the original date of the transaction. I have tried multiple times to follow up with them (details provided in the attachments) with complete and total radio silence. I initially supported the product and the "movement" they were trying to make, but now I've lost all confidence in the brand. I would like my beer delivered, please.... If they can't deliver, then I would like a full refund.

    Business Response

    Date: 05/14/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

  • Initial Complaint

    Date:05/09/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An order was placed with Ultra Right Beer LLC in August of 2024, after numerous promises of delivery in thirty days , I have not received the product

    Business Response

    Date: 05/13/2025

    Dear Better Business Bureau, 
    Thank you for bringing this matter to our attention. We have reviewed the details of the customer's concern, and after verifying our records, we can confirm that the order was successfully delivered.
    Given that the customer has received their item, we believe this matter should now be considered resolved. We are committed to ensuring a positive experience for all of our customers, and we are happy to address any further concerns if they arise. 
    Allie
    Ultra Right Beer

    Customer Answer

    Date: 05/13/2025

     
    Complaint: 23309799

    I am rejecting this response because: I have never received the item(beer). I received an email on Jan 23 2025 stating my beer would ship in 30 day. I never received anything in Feb 2025 or to this date. 

    Sincerely,

    ***** *****

    Business Response

    Date: 05/15/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

    Customer Answer

    Date: 05/16/2025

     
    Complaint: 23309799

    I am rejecting this response because: I did not get a delivery of the product, also I received an email today apologizing for the delay, stating the product hit a snag, your beer didn't make it into the last batch, good news it will be the next one, so you see the false statement of my beer was delivered was a lie.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:05/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two six packs from Ultra Right Beer fight fight fight on 9/14/2024.. One for me **** and one for my wife *****.. @ $34.48 ea.. totaling $68.96... I emailed them several times... My last email was the beginning of May 2025.. no response this time.. I'm either looking for my order to be delivered or a refund..

    Business Response

    Date: 05/14/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

  • Initial Complaint

    Date:05/08/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a six pack of:LIMITED EDITION: Conservative Dad's FIGHT American Beer Placed this order on 8/31/2024

    Business Response

    Date: 05/14/2025

    Dear Better Business Bureau, 
    Thank you for bringing this matter to our attention. We have reviewed the details of the customer's concern, and after verifying our records, we can confirm that a label was created and should be updated in *** within the next few days, along with receiving their package. The tracking number is 1ZJ74F34YW05671805

    Given that the customer will receive their item, we believe this matter should now be considered resolved. We are committed to ensuring a positive experience for all of our customers, and we are happy to address any further concerns if they arise. 
    Allie
    Ultra Right Beer

    Customer Answer

    Date: 05/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:05/07/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order on election night a limited edition beer, fight fight fight. Never received sent multiple emails, now crickets. My order has not been delivered and I want what I was promised. I have the order number is necessary.

    Business Response

    Date: 05/14/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

  • Initial Complaint

    Date:05/07/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the ***** Fight beer on 10/2/2024 and still have not received my order as of today, 5/7/2025. I have sent the business multiple emails and have not received a response recently. They have stopped responding to my emails. It's been 7 months!!! This is ridiculous. I'd like my beer or a refund. But preferably a refund.

    Business Response

    Date: 05/14/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

    Customer Answer

    Date: 05/14/2025

     
    Complaint: 23298318

    I am rejecting this response because:

    I do not want to close this dispute until I have the product. Which according to their email didn't make it in the batch they just sent out but will be in the next one. So I will wait until I have it before I'll be satisfied.

    Sincerely,

    ******** ********

    Business Response

    Date: 05/15/2025

    Dear Better Business Bureau,

    We are writing to provide an update regarding the complaint from this customer. We reached back out to the customer on 5/15 to  provide an approximate ship date that we have at this time. We are actively working to fulfill their order in a timely manner. 
    We believe that this matter has been resolved to the best of our ability and would appreciate your assistance in closing this case. 
    Thank you for your time and consideration,


    Customer Answer

    Date: 05/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However if my product isn't here by mid June I will refile my complaint.

    Sincerely,

    ******** ********

  • Initial Complaint

    Date:05/07/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two Ultra Conservative limited edition 6-packs on November 7 with a ship date of ***** days. I have emailed with them 3 times. 1st time was in feb 5 when they said another ***** days. We are now in May. I have received no communication since.

    Business Response

    Date: 05/14/2025


    Thank you for bringing this matter to our attention. We have reviewed the details of the customer's concern, and after verifying our records, we can confirm that the order was successfully refunded on 5/7/2025
    Given that the customer has received their refund, we believe this matter should now be considered resolved. We are committed to ensuring a positive experience for all of our customers, and we are happy to address any further concerns if they arise. 
    Allie
    Ultra Right Beer

  • Initial Complaint

    Date:05/06/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pre ordered items - was given a 45 day delivery promise from date of pre order (July 2024). almost a year now and still no delivery, refund, and no response from company in months. Wont respond to emails, phone calls go unanswered, and no tracking number given. Numerous attempts to get a realistic delivery date or any truth at all. Very disappointment with the lack of professionalism and service to the customer. Just take the money to fund the product and apparently refusing to refund and or deliver product purchased. Demanding product and or refund for full amount paid.

    Business Response

    Date: 05/15/2025

    Thank you for bringing this matter to our attention. We have reviewed the details of the customer's concern, and after verifying our records, we can confirm that the order was successfully refunded on  5/15 .
    Given that the customer has received their refund, we believe this matter should now be considered resolved. We are committed to ensuring a positive experience for all of our customers, and we are happy to address any further concerns if they arise. 
    Allie
    Ultra Right Beer

Ultra Right Beer, LLC is NOT a BBB Accredited Business.

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