Complaints

This profile includes complaints for Revolution Rental Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Revolution Rental Management

  120 Village Cir Senoia, GA 30276-3374

  
• 

  Revolution Rental Management

  42 Main St STE 2B Senoia, GA 30276-1889

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Until the cancellation has been made effective I do not accept the resolution. 

  

  Business Response

  Date: 06/30/2025

  The complainant submitted notice that she wanted to terminate only on Friday, one business day ago. The contract specifically states that we have to verify that there are no pending or approved applications for tenants for the property before the termination can become effective, and we obviously need a day or two to complete those checks and process the owner's request to terminate. Furthermore, work on the lawn had already been scheduled and could not be instantaneously cancelled when she submitted her request. We are processing her request as quickly as possible, but expecting things to be completed in less than one business day is just not a reasonable expectation.

• Initial Complaint

  Date:05/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Background We are legal co-tenants residing at the above address. The property was managed by Revolution Rental Management, and utilities were paid via Nutiliti, their designated platform. As of May 26, 2025, we received formal notice from the property manager that the owner had terminated their contract.From May 26 through May 28, the owner failed to provide a new lease, designate a responsible party, or assume communication. We were explicitly instructed not to contact the owner. This created a total absence of legal oversight for our tenancy.)2. May 29 Power Shutoff On May 29, we discovered our electricity had been shut off without warning. As of 12:30 PM, power had not been restored.We confirmed that our May utility bill was paid in full and on time through the Nutiliti system. The disconnection occurred despite our compliance and during a period where no management entity was formally responsible for the property.We received an email from the manager stating the owner had reversed the termination decision and reinstated Revolution Rental Management as of May 29but only after the illegal shutoff had already taken place.3. Legal Violations This shutoff occurred without notice, without a lease or responsible contact in place, and during full tenant compliance.We believe this also constitutes a failure to accommodate emotional support animals under the Fair Housing Act.4. Damages $200 Lost wages: **** was unable to work remotely on May 29 due to the outage.$1,000 Emotional distress: ****, who has a diagnosed panic disorder, suffered a panic attack triggered by the shutoff.$500 Crisis interference: *********, a hospital chaplain, had to manage this housing emergency during work hours.$500 *** risk: Our emotional support animals were left without air conditioning or ventilation during the ************ damages requested: $2,200

  

  Business Response

  Date: 05/31/2025

  I believe we already responded to an identical complaint filed by their co-tenant. In short, this is out of our control. The property owner terminated our management of the property, so we initiated a disconnection of the utilities as we're supposed to do. The owner subsequently changed her mind and decided to keep us managing the property, which means the owner never switched the utilities into her name or advised the tenants to switch it into their name. As a result, the utilities were disconnected. As soon as the owner advised us that she was changing her mind and keeping us as the manager, we told the utility companies to put them back in our name and reconnect them. My understanding is that all utilities have been connected again at this point. Since this was obviously outside of our control, we could not do anything to prevent this or speed up the reconnection, which was done as soon as possible. We have already offered the tenant a rent abatement for the two days the power was out. This is the most we're willing to do, as this is exactly what the lease says th remedy is for a situation like this.

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property management company that we hired to help us manage our home has been misleading, giving false invoices for services, and double charging us. In trying to resolve the CEO **** ********* has not been forthcoming with information when evidence of payments and services already paid have been brought to his attention. This company is taking our money and has taken the money of our tenant and has not applied the funds to the services rendered to the unit that the individual is living in. We have contacted the rental company with hopes of resolving the unpaid balances and getting the money owed to us back with no avail.

  

  Business Response

  Date: 05/18/2025

  This is simply not true. There really isnt anything to say other than that. We have repeatedly answered their questions and all charges are specifically listed in the contract.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23333847
  
  I am rejecting this response because:
  I'm sorry you feel this situation is out of your hands. However, prior to the termination of service, this issue was entirely within your control. There was no notice provided via text, email, or letter regarding the utility disconnection. You had informed the landlords not to contact me until May 14, and when they did reach out, they informed me about switching the utilities.

  
  

  The landlords requested that you give me at least two weeks to make the necessary utility arrangements to avoid disruption. However, all communication regarding the utility switch was only conveyed to me a day before disconnection, which is insufficient time for any party to make proper arrangements.

  
  

  Additionally, preventing communication between your client and me without clear instructions on how to proceed reflects poorly on business practices. My request for a refund from Revolution Rental Management remains valid, as this entire situation could have been avoided with transparent communication-specifically, informing me in advance of the scheduled disconnection date, rather than hiding that information and only informing the landlords one day prior to termination.
  Sincerely,
  
  ****** ********

  s and they tell me that the name on file had turned off all utilities. I spoke with the homeowner and he showed me the email chain stating to give me two weeks to get all utilities switched. They also told the homeowner not to get in touch with me until May *******. There was no communication of what needed to be done during this transition and now Im having to get everything turned back on with no notice. I'm now paying $350 out of pocket to get new service started instead of service being switched. Fridges are not working due to no power which will spoil my food. I have no a/c or running water so I can not shower before work. This process has been extremely unprofessional and upsetting and inconsiderate.I'm looking for a settlement of $500 to cover my utilities deposit and replace food that I now have to throw away.

  

  Business Response

  Date: 05/17/2025

  Unfortunately, this is a situation completely out of our hands. We are a third-party management firm, which means that we manage rental properties on behalf of landlords, and we don't own the rental properties that we manage. When an owner terminates management, we give the tenant the option to terminate their lease, but if they don't, the entire relationship between tenant and landlord becomes a direct relationship and we can no longer be involved. It is unfortunate that the landlord gave the tenant bad information and told them that they had two weeks to get the utilities connected, but that isn't what we told them, so we cannot be held accountable for the actions of the landlord after we stopped managing. The tenant should reach out to the landlord directly if he feels that he's entitled to any sort of compensation for this situation.

• Initial Complaint

  Date:05/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23333443
  
  I am rejecting this response because:
  

  I am writing in response to the rebuttal submitted by Revolution Rental Management regarding our complaint about a false lease violation and subsequent unjust fee.
  We stand firmly by our original claim: we have never had a third pet in the home, and the assertion made by Revolution Rental Management is entirely false. Their decision to assess a fee for a violation that did not occur is both inappropriate and unsubstantiated.
  

  KEY POINTS OF CONCERN:
  Unsubstantiated Allegation Based on Hearsay:
  The basis of the alleged violation rests solely on a neighbor's report. This is hearsay and not supported by any physical evidenceno photographs, inspection reports, or direct observations from management have been provided. The neighbor is not an objective party, nor is their claim verifiable. According to basic principles of fairness, an accusation without proof should not result in a financial penalty.
  
  Violation of Right to Notice and Peaceful Enjoyment by Management:
  Georgia law requires landlords to respect the tenants right to quiet enjoyment of the property. Our lease, as well as standard landlord-tenant law, mandates that a 24-hour notice must be given before entry, barring emergencies. Our request for 24-hour notice is in full compliance with the lease and state law, especially considering that Revolution Rental Management has previously entered the premises without proper noticea clear violation of our rights under both the lease and Georgia law.
  
  No Opportunity for Inspection or Resolution:
  Despite our expressed willingness to verify compliance with the lease, no inspection was scheduled or conducted to confirm or disprove the alleged violation. We were given no due process or opportunity to correct or clarify the situation, contradicting any reasonable interpretation of cure under the lease terms.
  
  Retaliatory and Unjust Business Practices:
  After disputing the claim and filing a formal complaint with the BBB, we received a notice of non-renewal citing the same unverified lease violation. This timing appears retaliatory and may constitute a retaliatory action under the spirit of Georgia tenant protection laws.
  
  Improper Application of Lease Fees:
  The lease may include a clause for Cure Notice Admin Fees, but this does not grant the landlord the authority to issue fees without substantiating a violation. Imposing a fee for sending a baseless notice is not only misleading but may also fall under the Georgia Fair Business Practices Act as an unfair business practice.
  
  REQUESTED RESOLUTION:
  1. We request that the Cure Notice Admin Fee of $35 be refunded to our ledger in full, including the $25 processing fee that was added. ($60 total).
  
  2. We request that Revolution Rental Management refrain from issuing unverified claims or retaliatory notices and that the ones in effect are corrected promptly.
  
  3. We ask that all future actions comply with both our lease and Georgia state law, especially concerning notice before entry and due process for addressing lease violations.
  

  
  We are committed to maintaining a respectful and cooperative relationship with our property manager and hope to resolve this matter fairly. We appreciate the BBBs role in ensuring that tenant concerns are heard and handled appropriately. Our goal is not to escalate conflict but to protect our rights and seek a resolution based on the facts.
  

  Sincerely,
  ********* **** & ****** *******

  

  Business Response

  Date: 05/17/2025

  We don't believe that the pet claim is false. The tenant has demanded that we only inspect the property with at least 24 hours' advance notice, which indicates that they clearly want time to be able to move the pet so that we can't find it with a spot inspection. The neighbor, who has absolutely no reason to lie, reported that there are three pets at the home barking and that they have seen them. The tenant's lease only allows for 2 pets.

  

  Business Response

  Date: 05/23/2025

  The tenant is demanding rules of evidence that are only applicable to a court of law. State real estate license law permits us to use our best judgment in enforcement of the lease. In our professional opinion, based on all available facts, we believe the violation is legitimate. Our position on this is final unless the tenant agrees to spot checks without notice so that we can verify that the pet is not there.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company [formally ***] over TEN years ago. I had them for 2 months, and during that time they managed (6) homes I owned in **. I suspected they falsified charges to many REPAIRS to my units. When I requested they document these repairs with descriptions or photos, they claimed that would be impossible and too costly to do. I fired them, then sold the homes in 2015. Fast (?) forward ten years, on April 2025, **** ********* texts and emails me 'out of the blue' to say I owe him $150! And if I do not pay within 6 days he threatens me with collection and bad credit ratings. I told him he's insane, and requested any documentation to support his false claims, He sends me a document that is Zero balance as of 2015, then mysteriously on April 30, 2025 shows I owed $100 and $150. This is proof he HAD my contact information, yet after TEN YEARS of inactivity, he trys to blackmail me into this fraudulent payment. I suspect this is a money generating scheme he's pulling on me and MANY OTHERS. Thank you for your attention in this matter.

  

  Business Response

  Date: 05/04/2025

  The reason we reached out to this former client after so long is that we recently brought on a new collection agency partner to take over collections for us on old accounts that had unpaid balances. In this case, the complainant had a balance that was unpaid from years ago. I'm not sure why he thinks the age of the balance means that he doesn't owe the money, but we did show him evidence of the bill, and we fully complied with all legal requirements for proof of the debt prior to submitting to a collection agency. We do expect the balance to be paid.

• Initial Complaint

  Date:04/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  I am rejecting this response because:
  Revolution Property Management has still not provided verifiable third-party documentation that substantiates the existence or payment of the alleged $158 utility debt. According to the Fair Debt Collection Practices Act (FDCPA) 809(a), a debt collector must provide a consumer with verification of the debt upon request. A screenshot of an internal ledger does not constitute proper verification.

  Despite my repeated requests, they have failed to produce:
  -A copy of the original utility company invoice showing the charges
  -Proof that they paid the bill (e.g., a cleared check or transaction record)
  -Any tenant usage logs or timeline establishing the bill is not mine
  

  We closed our account with Revolution in early March, and we were explicitly told that all outstanding amounts had to be settled before the account could be closed. We complied with that. After our exit, no new charges were presented to us, nor were we notified of outstanding utilities until long after we were no longer under contract.
  Their reference to industry standard guarantees is a deflection. Their advertised 21-Day Tenant Placement Guarantee created a false sense of security by using language that implied accountability for the quality and outcome of tenant placement. This is textbook deceptive advertising, as outlined in FTC Act 5, which prohibits unfair or deceptive acts or practices in or affecting commerce.
  

  The guarantee fails to clarify that the only recourse is waiving the leasing fee, not securing a viable tenant. If a tenant causes financial harm (as ours did by abandoning the property), there is no genuine protection offered. This language is not only misleadingit likely qualifies as an unfair business practice under state and federal consumer protection laws.
  Additionally, their suggestion that "most companies don't even offer this" is irrelevant to whether their guarantee is misleading or unenforceable. They are responsible for the claims they advertisenot for comparing themselves to hypothetical competitors.
  

  Finally, the threatening language used in correspondence regarding credit damage, while still failing to provide proper documentation of the debt, could constitute unfair collection practices under FDCPA 806, especially given the lack of verifiable information.
  

  Resolution Demanded:
  

  Immediate cessation of any debt collection efforts until valid documentation is provided.
  Formal retraction of any credit reporting threats or actual reports until legal validation of the debt is furnished.
  Clarification and correction of the 21-Day Guarantee in all marketing materials to accurately reflect its limitations.
  I

  stand by my claim: Revolution Property Management has not substantiated the alleged debt and continues to act in bad faith both in terms of communication and responsibility to their advertised services.
  

  ***** *******

  Practices Act (FDCPA) and Georgia consumer law, they refused to ********* their most recent email (from **** J. *********, CEO), they claimed they had sent the bills previously and would re-send them, yet they failed to do so again. This pattern of evasive behavior, misrepresentation of services, and lack of transparency has caused us significant financial harm, emotional stress, and raises concerns about potential misconduct and misrepresentation.We are asking for:An investigation into this companys false advertising, lack of compliance, and refusal to provide documentation for debts.A review of their practices around billing, tenant placement guarantees, and ************************ from any future attempts at harassment or collections for undocumented or potentially illegitimate charges.Supporting documentation, including email exchanges and internal billing PDFs, can be provided. This is for our property we had at ************************************* *******, **

  

  Business Response

  Date: 04/18/2025

  Our guarantee is actually a 21-day tenant placement guarantee, but what that guarantee provides is that if we don't place a tenant in the property within 21 days of listing it for rent, the client will not be required to pay a Leasing Fee. Essentially, tenant placement is free. And we honored that guarantee. When it took longer to lease than the 21 days, we didn't charge them a leasing fee. To be clear, this is the best guarantee offered in the industry. No other property management company that we've been able to find offers anything close to this level of protection for their clients. Most property managers provide NO guarantee at all, and those few who do usually only give two free months of property management fees if they can't place a tenant within 30 days, which is a fraction of the value of what we provided to this client.
  
  Of course, no property manager can ever guarantee that a tenant will pay. We can do all that we can to thoroughly screen that tenant's rental history, credit report, criminal history, etc., and we certainly did that in this case, but no screening methodology is ever perfect and can predict all outcomes. If it could, being a landlord would have zero risk and everyone would be a landlord. But, of course, all investments have risk, and this is the kind of risk that's inherent with being a landlord. Sometimes you're unlucky and a tenant doesn't pay their rent or skips out mid-lease. When that happens, we DO guarantee that we'll replace that tenant free of charge, and we of course would have done that for this client had he not terminated management instead.
  
  The complainant's claims regarding the debt collection are also not accurate. Not only does the ***** not require anything other than internal invoices, which we provided to them at the start of our communications regarding their unpaid debt, but we went above and beyond and provided them original copies of the utility company invoices for the unpaid utility bills. We are in full compliance with the ****** and the complainant simply does not want to pay bills that they clearly owe.

  

  Business Response

  Date: 04/21/2025

  We already provided him copies of the original utility bills by email. He's lying. Not that the ***** even requires that they provided as he claims. Under the ****** our invoice is all that is necessary. Nor does the ***** require copies of cancelled checks or anything else he's demanding. We have complied with the law and verified the debt. He owes it and must pay, otherwise it's going to collections.
  
  Regarding the guarantee, we would just say that we encourage him to file suit and make that argument in court. The judge would be quite amused after reading the clear and unambiguous language of the contract that makes it VERY clear what the guarantee provides. He's simply trying to get something he's not entitled to.

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23221983
  
  I am rejecting this response. It still does not prove the bill was paid on their end, or the tenant. They closed all accounts, and notified us that everything was paid in full in order to be able to close the account. Still no receipt of debit. 

  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary. I still do not have proof of the existence of the bills, I have no proof that the company was billed and that I need to reimburse, I have no proof that the original tenant, who was on the hook for said bills, paid these and then the money was misallocated. Company has not provided proof of the debt outside of an internal ledger, which will require mediation in order to get the actual copy of the bills, from the utility company, and that they were indeed paid out of the company's account. 

  Regards,

  ***** *******

  

  Business Response

  Date: 04/26/2025

  Better Business Bureau:

  While we don't believe that anything will be accomplished in mediation, if that's what the BBB would like to do, we are certainly open to it.
  
  **** *********
  CEO
  Revolution Rental Management

• Initial Complaint

  Date:03/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Honestly, I did not expect anything less than the response received which accepts zero responsibility or accountability and completely discredits the customer's experience. The CEO now claims I am lying and implies I am delusional which validates my earlier comments about his lack of customer service, crude and boorish communications. I am a paralegal of 14 years and an experienced professional, that has assisted multi-millionaires and high profile executives. I manage and handle the finances of many businesses in my own personal line of work.  I have extensive experience communicating with customers and clients and addressing any concerns they may have. I have never seen such disregard and treatment of a paying client. I have never seen a business ***** a customer to this extent - stating I could only receive the security deposit for over $27,000 of damages, but then apply all of the tenant's legal fees and abandoned utilities to my account first - which results in me having to pay for the tenant's (that they placed) debt they claim will be going to collections. I have terminated my contract weeks ago and asked them to collect this from the tenant. I have paid on time every month that this company tried to assess fees to our account despite having received ZERO rent from the client they placed in our home. I have done nothing wrong as a customer. My only mistake was the decision to hire this company which resulted in a net loss of over $50,000 in less than one single year due to the company's mismanagement. This company needs to take responsibility based on that monetary fact alone and not cower under the guise that it is all the tenant's fault. They were responsible for finding and placing this tenant. We trusted this company, which I deeply regret. The entire experience has been the worst business relationship of my entire 15 years in the legal and professional sphere. They can respond with whatever information they choose. My stance will not change. This CEO and company only cares about money and hidden fees and contract terms that give them all power. I just want other consumers to not fall victim to this lack of business - I won't even call this a business.

  animal breeding, fighting, neglect and abuse occurring in the home. Following eviction, the tenant abandoned the dogs inside the home, creating further damage, and I personally had to handle calling animal control due to my neighbors' concerns. The management company remained ignorant and to this day still claims no responsibility for this unauthorized pet damage. Instead of us receiving the tenant's security deposit back, the management company added enough fees to my account that cleverly created a balance of almost $6000 of the "tenant's fees" to which the security deposit ($2850) was debited against and they now state I owe them almost $3,000 more after deposit applied. I hired them April 2024 and have lost almost $50,000 on this property due to their negligence, fee-gouging and complete disregard for my property, which was my former home of 14 years. In one year my home was completely ruined due to the neglect of this management company. I pray this does not happen to anyone else.

  

  Business Response

  Date: 03/18/2025

  This complaint is simply filled with lies. We screened the tenant thoroughly and there were no evictions in their background, and they had one of the cleanest backgrounds weve seen. The complainant has simply convinced herself that by searching for the tenants name (a common name) online that she has found things that we didnt. We have explained this repeatedly to her, but she simply wont listen. We are also obviously not in control of the damage a tenant causes to a property. This complaint is simply not in touch with reality.

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23019877
  
  I am rejecting this response because: you never called me back to get an explanation on my side and you never had an option for my co applicant to send how much money they make as when you select unemployment, there was no option for student, or another version of secondary income, or if you actually checked my income when I sent you my bank Info you would see I don't actually make only $2,000. It was a general assumption because it stated at one point in time you would verify my income, also again you never called me back like I was told you would.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 03/05/2025

  You only entered $2,000 per month total income on your application. The rent is $1,195/mo, so you must make a bare minimum of $2,390. I'm sorry, but you simply don't make enough money to qualify.

  

  Business Response

  Date: 03/15/2025

  It's the responsibility of the applicant to properly fill out their application. If someone leaves off income, we can't control that, and we certainly aren't going to call to find out if they forgot something. I'm sorry, but no refund can be provided in this case. You can always apply again and complete the application correctly this time.

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23019877
  
  I am rejecting this response because:
  You did not do you part.  I made claims and will get my money back do make note I am disappointed in you company and how you treat your customers an will never use your service again. I wish you the best of luck in your endeavors 
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:09/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22298829
  
  I am rejecting this response because:

  In response to the second point: This isn't a rent related charge that we are paying, but it is being reported as if it is a rent payment that is paid in full on a monthly basis, which it is not.

  In response to the third point: Just because the business is stating that we are the only person having this issue, does not make our issue/experience invalid or untrue. It is absolutely unfair and untrue for the business to say they have gone "above and beyond" when I was the one who offered to submit the payment using a money order (not a check) when no other resolution was offered by the business to attempt to fix/resolve the payment portal issue - I offered a resolution to a problem that the business has made little to no attempt to fix or resolve. We were not offered any other way to submit our payment other than the portal, even after it was made clear to the business that the issue with the portal was not something that could be fixed on our end. Please note that the payment portal is still not working/accepting payments as of today, 9/28/2024.

  In response to the fourth point: Where exactly was this disclosed, that entering into a payment plan does not mean the balance will not be reported, even if a payment plan is in place? Will the full amount of the remaining balance due be reported each month, or just the amount that is due each month as a part of the payment plan?

  In response to the last paragraph: If this treatment is what the business is considering "above and beyond" their standard customer service, then there is no surprise that this has been our experience. To reiterate, I am not asking, nor would I ever ask the business to LIE to the credit bureaus. What I am asking, is why the business would LIE to the credit bureaus and report that our payment was 30 days late when it is very well documented that the payment was not 30 days late? And why is it that my credit report is still showing this credit account status as "currently late/1 missed" when that is not true/accurate?

  Please note that with the fact that the payment portal issue still not being resolved, I offered (again, I made the effort to offer since no resolution has still been made or offered by the business) to overnight our Oct payment which has been confirmed to be received and in possession by the business as of today's date. I am expecting that the business post our Oct payment to our account no later than Oct 1, so that our account is not FALSELY reported to the credit bureaus as "30 days late/currently late/1 missed", again.

  Sincerely,
  
  ****** ******

  no avail. They put the blame on us, stating that no current or past tenants were having this issue, and requested a screen share video of the issue, which I sent. They even had me contact the 3rd party customer service line for the portal (********) who stated that since we are no longer tenants, we would not be able to make payments, and that Revolution would need to contact them directly to lift the restrictions from our account. In the meantime, I mailed our first payment as a money order to Revolution and sent them email proof on Sept 11. On Sept 16, I received a notice from my credit reporting app that Revolution reported our account as "30 days late" to the credit agencies, which has now effectively ruined both mine and my husband's credit scores. We are requesting that these false reports be completely removed from our credit reports, and that Revolution work to correct/resolve the tenant portal issue on their end ASAP to allow payments to be submitted moving forward as normal.

  

  Business Response

  Date: 09/21/2024

  First, none of what the complainant was charged for would fall under the category of "normal wear and tear." If they want to dispute that, then the proper venue for that dispute is in court, and we are very happy to make our case there if that's what the complainant would like to do. They were charged for damage to the property that is not permitted under the law or the lease.
  
  Second, we report every tenant to the credit bureaus every month with either a positive report (paid in full and on time) or a negative report (did not pay in full). The complainant knew that, because it's disclosed in the lease.
  
  Third, the complainant is the only person who has had a problem making a payment in our portal. Every other former tenant who has tried to make payments in the portal has had no problem doing so. We went above and beyond by allowing the tenant to make payment by paper check, something we normally do not allow.
  
  Finally, entering into a payment plan does not mean that the balance will not be reported to the credit bureaus. We will always report unpaid balance to the credit bureaus, even if a payment plan is place. What the payment plan prevents is us turning the balance over to a collection agency, where it will be marked not just as a revolving credit line with a past due payment on their credit report, but as a collections account, which is a much bigger hit to the credit score.
  
  We have gone above and beyond to allow this complainant who left the property owing money to enter into a payment plan, and then allowing them to pay by paper check. We will NOT agree to lie to the credit bureaus and tell them that the balance has been paid in full when it has not been.

  

  Business Response

  Date: 10/05/2024

  We sent a response from the software vendor's technical support to the complainant with instructions on how to make her payment using the payment portal. According to the software vendor, there is nothing preventing her from making a payment on the portal. They say she's simply not following the instructions and not selecting the correct lease in the system. Regardless, we accepted money orders from her for payment in the meantime.
  
  We never represented to the complainant at any time that her unpaid balance would not be reported to the credit bureaus. To the contrary, every document we have specifically says that all balances will be reported to the credit bureaus until paid in full.

  Customer Answer

  Date: 10/09/2024

   
  Complaint: 22298829
  
  I am rejecting this response because:

  I know exactly how to submit the payment. I did it with no issue for almost 2 years as a tenant. The issue is not that I do not know how to submit the payment, the issue is that ever since we moved out, the portal is not accepting the payment for the correct account. How can I select the correct lease when I don't even have that lease as an option? I have also sent a video of the issue I am having to the CEO THREE times and have said the same thing over and over again, but it appears I am not being heard. I will not accept the blame for something that is blatantly not my fault. According to the same software vendor, they told me that because of the fact that we no longer rent there, they are not allowing payment to be accepted from our account, due to restrictions that were placed on our account, and that ******************** would need to contact them to have the restrictions lifted. All I am asking for is a SOLUTION. Pointing the finger and blaming me for something I have no control of is not a solution, and is extremely unprofessional. The only reason they are "accepting" a money order (which again, was MY suggestion when no other payment options were offered by the company) is because there is still currently no other way for me to submit a payment.

  Sincerely,
  
  ****** ******