Complaints

This profile includes complaints for Parking Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Parking Management Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Parking Management Company

  Savannah, GA 31401

• 

  Parking Management Company

  3713 Charlotte Avenue Nashville, TN 37209

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incident Number: ********* 11/10 4:20pm
  Highway patrol reference number: ************** 11/10 4:56pm
  
  I came in at the hotel parking lot after checking in on 11/09/2024 at 6:00pm. When coming it to the parking lot there was a truck right in front of the opening gate obstructing me from entering. I have a big car, so I had to be careful to avoid hitting my car. I realized that someone was exiting as I was coming in so I waited for them to pass, that way I would have both gates open and allowing me to get in the parking lot without any inconvenience. As a drove under the poles the exiting bar quickly came down and hit my car on the left side as I was passing by, leading to a dent and scratch. I reported the incident as soon as it occurred to the hotel and the front desk girl called valet parking and security. The guys then took photos of what had happened and informed me that they would contact me the next day to resolve the damage to my car. This never happened, I never received a call from the hotel manager or any for that matter about my incident. I took matter into my own hands and decided to call the police department so they can bring up a report number and incident number. (Both documents are provided) All I want is a solution to the situation, the hotel or valet parking to do something about the incident. At the end of the day, I am the one with the damaged car and still no solution. I don't want to use my car insurance on this incident. Yesterday I received an email from the valet manager regarding the estimated that I provide from Caliber and he just provided me a $250 as a favor when the estimated to repair the bump and the crash is $1446.48, the hotel has not responded yet. All proof is provided below.

  Business Response

  Date: 12/02/2024

  PMC apologizes for the disruption this has caused; however, PMC is not responsible for this claim as the guest entered the property through the wrong entry point. Once we have the footage showing the guest improperly entering the property, they will be contacted. Thank you. 

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parked "valet" at ************************ 9/6 check out 9/8. At no point was my vehicle retrieved for me and one of the nights I parked myself because the attendant couldn't drive stick. Charged 3 days, stayed two, never received full valet service. Unable to contact *** via their web contact. Initiated a claim but received no response. Would like full refund.

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the evening of July 28th I pulled in to the valet for the ******* ****** serviced by PMC- Parking Management Company. I have been told by hotel staff and previous valet attendants to valet park here to get to the Music Room (5th floor of hotel). Per previous use of services and the sign posted by the PMC company, parking is free for 1 hour. I also confirmed this with the valet attendant on this evening July 28. Attendant takes my keys and tells me to pay using the link when I come back. I come back from the Music Room in the hotel 40 minutes later and there is a new valet man. As it has not been 1 hour, I ask for my keys without using the link. The new attendant tells me parking is not free and I have to pay using the link. I argue that the previous attendant told me differently and he says "Oh well, he lied". So now I open the link because the attendant is holding my keys hostage and I just want to leave. The link provided gives the option to TIP the attendant- no option to pay my valet fee. I had no plans to tip the attendant so I tell him what I can see from the link, that I am not leaving a tip, that there is no bill, please give me my keys so my friends and I can leave. The attendant then calls his boss because he is convinced that he is physically unable to hand me my keys despite there being no bill. The boss tells the attendant that he will send me an updated link so I can pay and leave. I again argue that the previous attendant said there was no charge before 1 hour mark for parking. The attendant is not letting this go, neither am I. The boss sends me a new link, I pay $12.57 and leave. I was offered no reason as to why the 1 hour parking charge increased. It was wrong of this company to not honor the fee I was told verbally and able to read at the valet station. I have reached out to this company via website parkingmgt.com 3 times with no response. The attendant gave me the boss' phone number- ************- and I called numerous times with no response.

  Business Response

  Date: 09/04/2024

  PMC apologizes for the disruption this has caused. The parking charge shall be refunded. Thank you for bringing this to our attention. 

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car (2019 VW Tiguan) was valeted with this company from 07/05/2024 through 07/07/2024. The company employee parked my vehicle under a pipe that was leaking what appears to be a corrosive material. My windshield has a corrosive stain that the supervisor, her staff and hotel workers were not able to remove. The integrity of the windshield is compromised. The supervisor completed a claims form and told me the company would reach out to me and take care of it. Several days passed and I called and spoke with the Manager, ****. He told me the same thing. I called and spoke to him in several occassions over the next 2-3 weeks because i had not been contacted by the company. I later received a forwarded email stating the company was not going to honor my claim and stated they were not at fault for things out of their control. I replied to the email stating it is totally under their control deciding to park my vehicle under a leaking pipe and requested they cover the cost of a replacement windshield.
  
  I am seeking to be made whole by replacement of my windshield. The cost is $1500 due to sensors in my windshield requiring it to be calibrated by the dealership

  Business Response

  Date: 08/12/2024

  PMC apologizes for the disruption this has caused. A member of our claims team will contact you. Thank you for bringing this to our attention. 

  Customer Answer

  Date: 08/19/2024

  The matter has not been resolved.

  The parking company has stated that the hotel is liable, however, the hotel says the parking company is liable.  I was told by both parties that they will work together to come to a resolve but that has not happened. 

  My business was with the parking company, not the hotel.  My vehicle was entrusted to the parking company, not the hotel. My car keys were left with the parking company, not the hotel. 

  The parking company needs to ensure a resolution. 

  Business Response

  Date: 08/23/2024

  Good morning. 

  We've discussed this matter with the hotel, and they will be taking responsibility for the damage to your vehicle. Please continue to address this issue with the hotel. 

  Thank you for bringing this to our attention.

  Customer Answer

  Date: 08/26/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: The matter remains unresolved at this time.

  
  

  Regards,

  
  

  **** ****

  
  

  
  

  
  

  
  
  

  Customer Answer

  Date: 09/20/2024

  The Parking Management Company finally conceded and sent payment for the replacement of my windshield on 09/12/2024 

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently stayed at The ***** ******** which contracts valet services with Parking Management Company. Leaving my vehicle with them is required for my stay. The contracted valet damaged my car during the time between parking it and retrieving it to me 4 days later. They collected my name, Ph. #, and email after I notified them of the incident and said the supervisor would contact me.
  
  To date (since the incident was reported on 6-24-24), I have:
  
  -not received a call from the PMC manager as indicated by the staff would be next steps
  
  -was informed after calling the staff member at The ***** that *his* car also had been damaged in the past by PMC valets and he advised me that I would have to press with PMC to get it resolved. He did provide the PMC manager's phone number, which was ineffective in reaching her as the voicemail is full.
  
  -submitted that day (the 24th) a file of claim with PMC's corporate offices
  
  -Followed up 6-28 as no response to my claim has been received
  
  -searched and attempted to contact PMC via the number listed as a member of the Savannah ******* ** ******** (the number goes straight to voicemail)
  
  -Contacted a Chamber membership representative in an attempt to get another phone number in order to reach someone at PMC to resolve this
  
  -Now completing this submission to BBB in the hopes that someone can assist in resolving this soon to prevent any further damage to my car due to exposure to the elements

  Business Response

  Date: 07/11/2024

  PMC apologizes for the disruption this has caused. We are working to resolve the damage with Ms. ********** and have recently been in contact. Thank you for bringing this to our attention.