Complaints

This profile includes complaints for Parking Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Parking Management Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Parking Management Company

  Savannah, GA 31401

• 

  Parking Management Company

  3713 Charlotte Avenue Nashville, TN 37209

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed at a hotel (Holiday Inns and Suites ************************************) serviced by Parking Management Company (PMC). I arrived on 7/21/2025 and departed the morning of 7/23/2025. I was charged for parking by the hotel, and then charged again by PMC (parking included in the rate I paid to stay at the hotel).I attempted to dispute this charge for the first time several weeks ago. I first tried calling, but there is never an answer. Information on the phone message and website indicates to use the chatbot to dispute charges. So I did. They indicated I would have a response within 24 hours. I did not receive a response although I had provided multiple forms of communication. I tried the chatbot dispute method again a week later. Still no response. I have made numerous attempts to call and speak with someone, but no response. The amount charged was $167.90, and I am seeking a full refund (I should charge them for the amount of time I have spent on this.)

  Customer Answer

  Date: 08/22/2025

  This company has contacted me and indicated that they have issued a refund that I should receive within 5-10 business days.

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the afternoon of Saturday, August 9th, 2025, we checked into the Industrialist Hotel in Pittsburgh, PA. PMC Valet parked our car and I tipped the valet with cash. On the morning of Sunday, August 10th, 2025, we checked out and requested our car from PMC Valet. I tipped the driver through their website. On Monday, August 11th, I was charged for two days of parking, even though we only used their service for one day (as seen in the attached text message exchange). I immediately submitted a refund request through the chatbot on their website and was told I would be contacted within 24-28 hours. On Thursday, August 14th, I sent an email to PMC Valet through the BBB website. As of Friday, August 15th at 5pm Eastern, I still have not received a response from PMC about receiving a refund for their fraudulent overcharge.

  Business Response

  Date: 09/02/2025

  PMC apologizes for the disruption this has caused. We will process the requested refund. Thank you for bringing this to our attention.

  Customer Answer

  Date: 09/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ***** ******

  
  

  
  

  
  

   

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has a parking structure in Savannah, GA. I utilized this garage for a very short period of time but was charged $47.00 which was the rate for utilizing the structure overnight. I left well before 9pm the same day. There has been no communication from the company after reaching out to them multiple times.

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While staying in Nashville at the * ***** for 2 nights, I used the valet service for my rental car. I dropped it off at 3:12pmCT on Wednesday June 4 (text to confirm) and retrieved it less than 48 hours later at 12:48pmCT on Friday June 6 (text to confirm). However, I was charged for 3 days instead of 2. I’ve attached the receipt. I have contacted PMC 3 times via their online instructions, I get a “we will be back to you in 48 hours” and then nothing happens. This is infuriating. The * Hotel also did not respond to an email. I am seeking the $65 additional night charge along with 1/3 of the fees assessed for a total of $73.64.
  Ideally, this business needs to be held accountable to both accuracy and a useful problem resolution system.

  Business Response

  Date: 07/07/2025

  PMC apologizes for the disruption this has caused. The requested amount has been refunded. Thank you for bringing this to our attention. 

  Customer Answer

  Date: 07/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  *** ****

  
  

  
  

  
  

   

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid for parking at the ******* hotel and I was charged by parking management company also after checking out. I have contacted them multiple times and they have not reached out to correct the problem

  Business Response

  Date: 06/02/2025

  An apology email has been sent to the complainant. A refund has been issued as requested. 

   

  Good Afternoon ******,
  
  I have received the notice on your behalf from the BBB. I’m
  sorry you were double charged for your valet at the Redmont, and I am sorry
  that no one responded to your attempts to have us correct the mistake.
  
  When valet is prepaid, the front desk should issue a
  Validation Code at check in. This validation code allows you to avoid putting a
  credit card for payment. I will follow up with the hotel also to address any
  training needs.
  
  I have issued a full refund for your valet. Please let me
  know if there is anything additional I can assist you with.
  
  **** ********
  
  
  **** ********
  Regional Director of
  Operations
  M: ************
  ******************
  

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended a business conference hosted at the Hilton Ft. Collins (04/15 - 04/18), for which all registered attendees staying overnight should have received complimentary parking. I registered my vehicle / stay with the discount code provided by the Front Desk; however, it still charged me $34.50 at the end of my stay. Another registered guest was NOT charged. I attempted to contact PMC via their online form to dispute the charge (04/29) but was limited to their AI chat. Once I submitted all the requested info (length of stay, vehicle, etc.), it simply said I would be contacted within 48 hours. No confirmation email was generated to record the chat correspondence, & to this day, SPAM folder verified, NO RESPONSE. I must note that there was a disclaimer within the chat submittal that warned the customer that no foul language / threats would be tolerated & it would instantly void the request. VERY TELLING of a company if you have to state such; however, not the intent, the entries did NOT provide the opportunity for any slander. Again, I entered ALL the information as if I was originally registering my vehicle / stay within the app. Beyond a refund request, if the timeframe is 48 hours, I expect a company to adhere to their OWN policies & procedures.

  Customer Answer

  Date: 06/03/2025

  Just because I would like to maintain the integrity of my complaint, & wish for it to reflect accurately, the merchant did directly contact me on May 28th, 2025 to provide an explanation in the matter. I was refunded the disputed amount with no further issue. I can provide proof of the correspondence shall it be needed, BUT... I do deem the matter resolved & I am satisfied.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PMC is a contracted valet company that works with the **************** in ***********, **. They damaged my vehicle while it was in their care, and they have denied my claim for damage and will not return phone calls from me or my insurance company.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18-23, 2025, I stayed at the *** ** ****** hotel located at *** ******* ****** ** ********* ***** ********. After initially being told on 4/18/2025 that there was no fee or charge for parking when you had a hotel reservation, I was confronted by a PMC employee on the evening of 4/19/2025 threatening a ticket and possible towing of my vehicle absent payment. I was told by both the employee and the website that the payment was $12 flat, and I proceeded to pay for parking through the QR code on the advertisement. I was charged more than $15. The next day on 4/20/205, I was AGAIN told by multiple hotel employees that there was no fee for parking for hotel guests. THEN, on 4/22/2025, I was confronted once again by the same PMC employee in the parking lot threatening me with a ticket or towing of my car if I did not pay. I again reluctantly paid and was overcharged again despite being told the fee was $12. I feel as though this is extremely deceptive and unfair business practices and I am requesting a full refund for both days that parking was paid (4/19/2025 and 4/22/2025).

• Initial Complaint

  Date:12/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 14, 2024 at approximately 12:48 pm I entered the *** parking lot at **************************************************************. I scanned the ** Code and entered the requested information. I was quoted a fee of 8.00 for three hours of parking. I then accepted the terms of agreement. At no time was I prompted to pay the 8.00. I assumed that I would be prompted to pay when I left the lot. When I returned to my vehicle at approximately 2:35 pm I found a ticket on my windshield stating that I failed to register my vehicle and that I was being assessed a fee of ***** plus an additional processing fee of 5.00. I filed a dispute explaining the situation and stating that I would be glad to pay the 8.00. I received a reply stating that the ***** fee would remain and that my dispute was closed. I do not find the dispute closed. I believe that the actions of *** are predatory.

  Business Response

  Date: 12/23/2024

  PMC apologizes for the disruption this has caused. PMC will waive the $55 fee. Thank you for bringing this to our attention.  

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my car, a 2024 Genesis GV70 in Parking Management Conpany LLC(PMC)’s care on November 8, 2024 to valet park my car while I stayed at **** * ****** ** ****** in downtown ******* for 2 nights. The car was in their care through 11/10. When I placed my car in their care on 11/8 it was without 2 dings/scratches that were present when they returned the car to me. A complaint was filed and a decision was reached wherein they take no responsibility nor accountability for the damage that occurred while in their care. I pushed back requesting that they do so however I have received no response.

  Business Response

  Date: 12/12/2024

  A member of our claims team will be contacting the claimant to show the claimant the security footage. The footage shows the claimant's vehicle going into the exit lane and being struck by the exit gate.