Business ProfileforEmbark General Insurance Agency, LLC

I would like to point out one of the worst experiences of my fiancee and I with insurance was with ***************************** from ******* with embark general. We have been trying to submit a simple glass claim ****** my fiancee is autistic and told them over and over it was okay for me to speak on his behalf to help him. This woman disregarded everything was incredibly unprofessional and rude to us. We both sometimes have to travel for work and are behind on everything right now because it has taken weeks to get an appointment and get this straightened out for a simple glass claim.

Dear *****************************************,Thank you for reaching out and sharing your concerns with us.At Embark General Insurance as the administrator for Permanent General ************** of ****, we highly value feedback as it is crucial for our ongoing efforts to enhance our services and the experiences of our clients.We understand your situation and apologize for any distress or inconvenience this matter may have caused. Please be assured, it is always our intention to provide efficient and respectful service to all our clients and their families.However, due to strict privacy regulations and our internal policies designed to protect our policyholders' information, we are only able to discuss policy details, claims, or any specific issues directly with those who are listed on the policy or have been formally authorized to act on behalf of the policyholder. This policy is in strict adherence to privacy laws and is meant to safeguard the interests and confidentiality of our policyholders' information.Given that you are not a listed policyholder or authorized representative on the account, we are unable to discuss or disclose specific details of the claim or policy in this forum or without proper authorization.We are committed to resolving all matters fairly and within the framework of our established policies and legal requirements. Should the policyholder or an officially authorized representative wish to discuss this matter further, we kindly ask that they contact us directly at ********************************** We are here to assist and will do everything within our power and policy guidelines to address and support their needs.Thank you for your understanding and cooperation. We appreciate the opportunity to clarify our position and look forward to resolving any outstanding issues in the most appropriate and respectful manner possible.Sincerely,*********************,Claims Manager