ComplaintsforCommunity Loans of America, Inc.

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2014 I TOOK A LOAN AGAINT MY TITLE PAID IT OFF IN 3 MONTHS BUT I FOUND OUT TODAY THAT THEY NEVER RELEASED THE **** ON MY VECHILE

  Business response

  04/04/2024

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice is to reach out to the consumer at issue in an effort to resolve BBB concerns.  We have reached out to the consumer to gather more information.  She can also contact us back at ************************.  
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

• Initial Complaint

  03/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I unfortunately had to take out a title loan, it was through another company and they made me switch to this company. Was paying on time every time and lost my job fell behind and was planning on trying to pay them to get caught up but now they have some to repose my truck. They refuse to work with me and never sent out a notification of repossession. The last email I got was in January and it was just a statement. Nothing has came in the us mail either. This is concerning because I've got to have my vehicle to get to and from my new job. Now my lively hood is in jeopardy.

  Business response

  04/04/2024

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  Based on the limited contact information provided with this complaint, we have been unable this customer or an account in our loan management system.  Please have him call ************************.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

• Initial Complaint

  03/20/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This is ***********************, Owner of the 2011 ***** CX 9 License Tag Handicap ***** that was brought over by Meltons Car Repos, after ***** Car Title ******** Stole it off my driveway. My wife borrowed it$1300 from them & repaid them $300. She was going to make a payment the day they stole the car.My wife & I were never given a copy of their agreement as their computers were down at the time of the loan. Upon initial inspection of the agreement after the car was thieved, they showed we owed 216% interest, or a total of $3800 Balance due. To keep the car they then wanted to refinance the vehicle further. No Way. We thought we might owe them maxx$2000, but $3800+++++++++.They are a legitimate scam LLC.In the meantime I lost the car I bought new, with ****** miles, & Loved. Brokenhearted ?? to say the least.The last 6 did its of the *** are ****** for your record retrieval.I know ****** personally & he runs a Clean Operation at Big Valley Auto Auctions in ***********.I am going to refer this case to the better business bureau and possibly an attorney.Please provide me with the sale information.It was thieved off my driveway 1/3/24, at *************************************************. ************.Please forward my concern additionally to the loan company you deal with. The Big Kahona in Georgia at phone #************. And the Better Business Bureau of the **** & *************** Chamber of Commerce The scam Business that thieved our auto described is:***** Car Title and **************** ******************************************************** ************ Sales Rep. Claudia (who initiated loan)Mgr. *********************** (lied to my face about making numerous attempts to contact us and personal references). It was a great car 2011 ***** CX 9 Grand Touring Edition, cold air, drove fantastic currently valued between $5000 & $10000. We expected to use it forever, being 70 years old. It is an awesome vehicle, in good condition. I want it back.***** Car Title & ********************* *************** *************** Evoyn. ************************ Owner of Loan at ************ It has been ************************************************************************************** a respectable arrangement to repay the $1000 owed.They should owe us the difference in the ***** Blue Book resale value and $1000 or $4000-$9000. Or the car returned in same condition as when it was stolen.The full *** # of the Vehicle is:***************** This scam business is dispicable and should be shut down. Citizen of ******* ** 68 Yrs.*********************** *********************************************************************** ************

  Business response

  03/21/2024

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local ****************** representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

• Initial Complaint

  03/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2019 I taken out a auto title loan on my car at this location ********************************************************* and was paying on it. After 2/2020 was my last payment I tried calling this company leaving message got no answer and when I went to location it was out of business. Im trying to get the title loan off my registration and get my pink slip back to my car.

  Business response

  03/19/2024

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

  Customer response

  03/19/2024

   
  Complaint: 21440843
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Business response

  03/19/2024

  The Company is unclear of the basis of the "rejection" of the response at this juncture.  We have asked an area manager affiliated with Fast Auto Loans, ***** a subsidiary in ********** which is no longer in business, to review this matter and reach out as necessary to assist the consumer.  The consumer should expect to her from him within the next several days.  He should be able to provide a resolution.  

  If the consumer does not hear from him, she can call the ********************* at Community Loans of America.  The number is **************.  

  Thank you.  

  Customer response

  03/19/2024

   
  Complaint: 21440843
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have had a payday loan with ***** Car Title and Payday Loan (***************************************). I made payments biweekly as that is my payday schedule. Have had payday loans with them before and never had a problem. When my payment was due March 1st (friday) I was sick with a bad case of ********** and was not able to speak. I called March 4th (Monday) and made a payment over the phone ($108.03) with a person (not automated). She accepted it and emailed me a receipt and an updated contract on March 4th. The following day March 5th (Tuesday) ***** Car Title and Payday Loan drafted the entire balance of the loan $807.87 from my bank account without my knowledge (noticed Friday morning when I checked my balance I was overdrawn.) I contacted my bank and they told me about the draft by **** Loan. So I went to the **** offices and simply asked if they could help me figure out what happened and why. Manager said there was nothing they could do about it. And I said I would really like it if they could give me the payment back from March 4th since I paid the full amount the following doing (through their draft). She said to email them a screen shot and she would see what she could do but it wouldn't be that day. I told them that I would have to go somewhere else as I had to have the money by the next day. I emailed the screen shots to her and she said she got them. Then I left.March 13th I received a call from the manager (********, I believe) at the ** Car Title location and she said she was reminding me that I have a payment due Friday. I said No ma'am, I have paid my account in full when they drafted my account. She said she had a check at her office for me for $807.87 and I had to pick it up. She said she had created a new loan for me (without my permission) and I had to pick up this check and make a payment on March 15th. I did not want a loan from them any longer and I am not going to pick up a check from them or pay them anything.

  Business response

  03/19/2024

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter was forwarded to a local Company representative for review and resolution, and it appears this matter has now been resolved.  
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

• Initial Complaint

  03/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  I'm in chapter 13 and I made a tital loan with Alabama ********** month's after I filed chapter 13.I get it paid down to 65 dollars and when I go in last week to pay it off and get my title back they tell me that they can't accept my money because I'm in chapter 13.I said that I was in chapter 13 when I took out the loan and now I come in to pay it off you can't accept my last payment?This is wrong they sure didn't have a problem with taking the payments until now. I really need help with this I can't afford an attorney these people are doing me wrong and I need help. Please help me with this.

  Business response

  03/19/2024

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that, generally speaking, the Company cannot accept a payment from a customer who is in bankruptcy or had a loan when he or she filed in bankruptcy.  The loan must be resolved i the bankruptcy proceeding, and payments must be made through the bankruptcy trustee.  This consumer should contact his attorney in the bankruptcy or, if unrepresented, the bankruptcy trustee to address the issue of payment.    
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

  Customer response

  03/24/2024

   
  Complaint: 21417324
  
  I am rejecting this response because:This loan I made with Alabama ********** was done months after I filed chapter 13 it has nothing to do with chapter 13 and Alabama ********** took a payments until i went in to make the last payment and get my title back 
  ,then is when they wouldn't take the payments.So why did Alabama ********** wait until I was to make the last payment before they told me. Something is not right with this. 
  Sincerely,
  
  *********************************

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The first time I made a title own with cash cow they charge me for sending my title off to *** they said to hold my title which was fine but when I paid it off my title never left the store in which I asked the person there at the time if I would get my money back for that she said she couldn't help I didn't say anything I let it go but made another loan same place and this time they told me they couldn't find my title and this time they couldn't find my file either and at the time of trying to pay the loan off the branch manager tried to hold on to money that I gave her earlier that week on my loan which was not right and I still didn't get all my change back plus y'all charge me again to send my title to the *** and when she called to release my title it was nowhere to be found something about all of this don't seem right and I want my money back for the two times y'all charged me for a service they didn't hold up to in the contact I signed twice how can anyone trust this business if they can't keep up with people titles that they charge extra money for and when we pay y'all in full y'all can't give me my title back it's not my responsibility to file for a lost title it's y'all responsibility if y'all can't do the job right y'all don't need to be open and I hope fraud is not being done

• Initial Complaint

  03/06/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Hello, I wanted to know if the BBB could help me locate The ** Title Loan facility that was located in ******, **. I would like to pay the remaining balance to retrieve my title for my vehicle however the location in ******, ** is closed down. Please feel free to contact me via email or by phone at ************. Thank you!

  Business response

  03/19/2024

  ******** Title Loans is no longer in business, and the ****** location has closed down.  Please contact customer service at ************** for assistance.  We appreciate your business and patience.    

• Initial Complaint

  03/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On nov 21, 2023 I received a loan for 4800$ an i was set to pay them back 5800$ for my car an my first payment was scheduled for the next month of 750$ on the 21th an i miss it, but spoke with them about the timing an agreed to pay them on jan 5,2024 an i did of ***** bring my total down to 4800$, that thousand covered that payment an the 250$ suppose to have went towards my next payment or the total bill in all but it didnt, my payment for the month of ******* was 280$, ***** spoke with the black lady about that month bill that was do, we spoke about everything an what i paid extra an what it went towards, i was told my account still read 4800$ i have the receipt, now February 21th my payment was the same an i spoke with a white lady about coming in to pay her cause i work outta town an that while i was outta town i had a accident claim on the phone from a tree an that there name would be on the check to get the damage repaired cause i told my insurance claim folks i had a second part lean on the car so they put there name on it as well as mines but sent the check to my to make sure the damage get fix instead of total, i came to there office to pay them my last month bill an to get the check sign to fix my car but she refused to sign or allow me to pay them what i owe, she told me i owe more money then i was told an that she would take the whole check even though this check that was sent to me wasnt a total car situation but a refix situation an then she would close my account with them

  Business response

  03/19/2024

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

  Customer response

  03/21/2024

   
  Complaint: 21374177
  
  I am rejecting this response because:
  I dont agree they not giving me a clear understanding of how thr problem can be resolved 
  Sincerely,
  
  ***************************

  Business response

  04/04/2024

  The Company respectfully disagrees with the customer's version of events and disagrees that the customer's proposed resolution is the proper one in this case.  If the customer wants to contact the compliance department at ************************, the Company is happy to further attempt to resolve this matter.  

• Initial Complaint

  02/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im not liable for this debt with Cash Cow. I do not have a contract with National Credit ADJU . They did not provide me with the original contract as requested

  Business response

  03/04/2024

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩