Complaints

This profile includes complaints for Vestis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Vestis has 164 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Vestis

  500 Colonial Center Pkwy Ste 140 Roswell, GA 30076-8852

• 

  Vestis

  442 Wilson Rd Griffin, GA 30224

• 

  Vestis

  100 Phoenix Xing Bloomfield, CT 06002

• 

  Vestis

  1040 Geld Ave. Union, NJ 07083

• 

  Vestis

  11 Perina Boulevard Cherry Hill, NJ 08003

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We use Vestis for workplace supplies only. We have been trying to cancel our service since 8/6/2024. They have made it extremely difficult to end the contract. They want to charge us $2078.31 for liquidated damages due to early termination. We would like the service to stop immediately and end the agony. Vestis continues to modify our invoices monthly and overcharge us for items we havent received. We get the same service and we expect to pay the same but that hasnt been the case. Our normal bill is $168.12 a month and they will add items and make the bill $202.61 without warning. We dont want or need the service and we want to cancel without a giant fine. We only get rags, microfibers and items we were forced to order. This bullying and our constant calls to customer REMOVEDneeds to end. As soon as Vestis says they have resolved an issue another issue happens within the same billing period. Please help us. Thank you,REMOVEDPI Motorsports REMOVED

• Initial Complaint

  Date:11/13/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is borderline criminal and should be fined. After using them for 2 years and paying thousands of dollars they couldnt have consistency in delivery days or product quality, nor theyd address the issues or give us credit. When we tried to cancel they pointed out their leonine contract which attempts to lock a company down for years with their service and makes it literally imposible to leave them. Good luck doing that in REMOVED!

• Initial Complaint

  Date:10/31/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not disputing that there was an outstanding balance owed for services that were provided. However, Vestis is asserting the existence of a 60-month contract that I never knowingly reviewed, negotiated, or consented to.After requesting verification, I reviewed the Conga Sign audit trail and found that the alleged contract was executed in person and completed in under one minute. No reasonable person could have reviewed or agreed to the terms of a 60-month commercial contract, including a $2,300 termination penalty, in that time.Vestis has refused to provide the signer metadata (IP address, device type, and geolocation) that would confirm who actually executed the electronic signature. I first raised these concerns in a written dispute to Territory Manager REMOVEDon September 5, 2025, and after over a month of no response, I received only a one-sentence reply stating that I accepted service.Despite this, Vestis has continued billing and added late fees and other charges based on the alleged long-term agreement. On October 28, 2025, I received a Breach of Contract letter signed by General Manager REMOVEDdemanding $810.37 and threatening $2,966.10 in liquidated damages.Cited Legal Violations E-SIGN Act (15 U.S.C. 7001 et seq.)Federal REMOVEDAct (15 U.S.C. 45)REMOVEDUnfair and Deceptive Trade Practices Act (N.C.G.S. 75-1.1)REMOVEDUniform Electronic Transactions Act (N.C.G.S. REMOVEDet seq.)North REMOVEDAct (N.C.G.S. REMOVEDet seq.)

• Initial Complaint

  Date:10/31/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vestis linen Service stopped delivering or even picking up soiled linens until 2 months ago that we ended up have to use our own while still paying them. The incident started that our restaurant became a visit of fraud practice by our credit card processing company that caused us to closed down our business checking by our bank to stop the flow of fraud charges. That event chain reacted to some of our auto withdraw payment to our several service poividers for our restaurant which one of them including Vestis Linen Services. We immediately informed our Vestis REMOVED,what happened to make him aware that the issues that we have to overcome. although our bank quickly replaced with a new account the funds were still disputed and unable to be accessed. We made REMOVEDand his office aware of the situation and we will continue to make payment as soon as our fund was released. Due to service interval nature of their business that requires payment every week whether if we needed linen or not, About a month ago, we received a quite threatening comment in the email from their accounting department by the named of REMOVEDfrom Vestis Accounts Receivable Specialist with very discriminating email with the intention to let us know if the balance isn't paid up that we are breaching our contract with them. The disturbing part was that we have been paying but her email informed us that we have a balance of $295.52 while our customer portal displays est. balance of $97.28. I contacted my sales rep REMOVEDto find out for me whats happened. A week had passed , asking for the status of the discrepancies. I received from REMOVEDwas threats and insult to myself and my business. I asked for his boss REMOVEDto call me. A pleasant convesation of course because REMOVEDgoal is to difuse the heated sitution. REMOVEDpromised that he will reach and stay in contact the next morning but instead of receving updates, REMOVEDscreened my calls and dissappered

• Initial Complaint

  Date:10/28/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract termination without penalty due to material breach of service agreement.

• Initial Complaint

  Date:10/25/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been overcharged almost every 2 weeks since starting this towel service, I was told multiple times I would be reimbursed and my account wound be stopped on auto pay. Neither of these promises were ever followed through on. I have been in contact with my towel service person named REMOVEDon and off whos been in charge of my towel service and hes told me he would reconcile everything and talk to billing, and again nothing has ever been resolved or reimbursed. Just 2 days ago he told me my account would be stopped for 2 weeks while he tried to resolve things, and then I was charged more than double my biweekly amount just a week after my previous overcharge. (Charged $93 which should have been $36 a week later) I have documentation for all bank statements. Not to mention the price of the towel service went up without me ever being notified. I should be getting reimbursed hundreds of dollars for the amount I have been overcharged since starting this contract almost 2 years ago. At this point I would like to be reimbursed for every bill for the 2 years Ive been overcharged for. I also need this contract terminated as what they have been doing is wrong and I no longer trust their business ethics or their ability to correct any of this moving forward. I dont feel its fair for them to charge me any sort of payout even though my contract is up in February, given the fact that Ive been constantly overcharged and have had to waste my money, time, and energy every two weeks dealing with this for broken promises and nothing to be resolved.

• Initial Complaint

  Date:10/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vestis Services have not been to service our rugs in the building in weeks but we still continue to be charged for a service that no one had any authorization to make on behalf of our small, private school. We have contacted them and told them we do not even have the mats/rugs they claim to be servicing, but have received no responses. Trying to find someone to communicate with in this company is difficult and if you get customer REMOVED, they say they are going to forward the information to a supervisor of the route who never calls. It is extremely frustrating and supposedly we are two years in to a five year contract.

• Initial Complaint

  Date:10/21/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vestis is our offices uniform provider. We have been with them for a number of years. Within the last 6 months and still to this day they are NOT providing scrubs to my office and its employees on a consistent basis. I have made almost weekly phone calls to Vestis because one or more of the employees does not have sufficient scrubs to work in. I have reached out to the headquarters, district manager, and to anyone that will listen. I was told 3 months ago that they acknowledge there is an issue. They stated they had 30 days to correct them. It has been over 30 days, and the issues still have not been corrected. As a health care provider, I must provide clean laundered uniforms to my team members. Vestis has put me at risk of OSHA violation of not providing these uniforms. They are in breach of the contract, and I want the contract terminated immediately so I may seek another uniform provider. I am refusing to pay any invoices until the contract is terminated and then I will pay the balance in full.

• Initial Complaint

  Date:10/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I notified Vestis on 15 September that I no longer needed their services. I was met with resistance by REMOVEDGrotesque and after continuously submitting tickets by phone and emailing requests for confirmation of cancellation, it was finally confirmed on October 17th. I was billed for 4 weeks of services that I did not receive. All products were collected at the time I cancelled. I put them all outside and they picked them up when they tried to deliver. I was told right away that there might be a cancellation fee for canceling early but I let REMOVEDknow I had already satisfied my requirement. When I asked for my money back for the services I did not receive, I was told I needed to provide 60 days notice. I have never agreed to provide REMOVEDabout any such requirement when I initially cancelled. It was only when I asked for my money back that he refused because of this requirement. Still waiting on proof that I have agreed to a 60 days notice.

• Initial Complaint

  Date:10/17/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted multiple times to contact the company, via REMOVEDI was told across these interactions that I would receive correspondence from REMOVEDThe REMOVEDand they have failed to do so. An additional note to this is, I tried to call the Customer Support number provided in the automatic email responses I would receive when reaching out and no one would answer. However, If I reached out to the REMOVEDAccount Number there would be a representative on almost the first ring. This is absolutely unacceptable business practice in my opinion.After months of failed attempts and being run around, I just reached out to REMOVEDon the 10th, this was the account I was paying them with and told them to block all charges coming from them & also dispute the charges for the period of July 2025 to Oct 2025 since I had attempted to cancel and deliveries were not being made during this period but i was still being charged (at varying rates as well) This was done on Oct 10th. I then received an email on Oct 17th (today) stating I have an overdue balance of $586.94 . The amount I had originally disputed with REMOVEDwas $586.94 worth of charges.