Complaints
This profile includes complaints for 50 Floor's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 241 total complaints in the last 3 years.
- 98 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
50Floor ************* sent a salesman out and we decided to have some carpet replaced in two rooms. The salesman scheduled a time to have the work done and even made a call to someone to guaranteed the availability and time. We cleared the rooms and the first time they called to cancel was about 4:30pm the day before. We rescheduled for the following Saturday, the call came about 15 Minutes before scheduled time to be there and canceled again. It was scheduled again for two weeks later. We spoke to several people and did get to a ****** credit. The installer did show up this time, no call before arriving just showed up. No one new about the credit and they even demanded payment of the other half before installing. We did a $800.00 deposit with the salesman at the beginning and had to pay the remaining amount before installing. We did speak with a couple people and they were very blunt and ******* has been my experience if any company asked for money up front, go somewhere else. The whole experience with this company was very poor, people are rude and do not care.
Business Response
Date: 12/06/2024
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during the scheduling and installation process. This is not the level of service we strive to provide, and we deeply regret that our communication and service did not meet your expectations.
Our records indicate that you have spoken with a member of our national experience team, and as discussed, we will be issuing a refund of $150. Please allow up to 10 business days for processing.
We understand how disruptive repeated scheduling changes and miscommunication can be, and we are taking your feedback seriously. Internally, we are reviewing these issues to ensure we improve our processes and prevent similar situations in the future.
Thank you for bringing these matters to our attention. Your experience helps us grow and improve as a company. If theres anything further we can do to address your concerns, please dont hesitate to contact us directly at ************.
Respectfully,
50Floor
Customer Answer
Date: 12/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:11/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sept 30, a sales person from 50 Floor, ***, came to my condo to discuss flooring. Since it was the last day of the month and he had driven 90 minutes to get there, he asked me to go ahead and make a $500 deposit to lock in my price and prevent him from having to come back out later in the day in person. He told me it was refundable and that I would get a copy of the paperwork and the tentative tile choices. I did not receive any paperwork and when I asked him about it, he said he had typed in my email incorrectly and would contact corporate to get it corrected. That never happened.The next day due to a change in my employment status, I spoke to my sales person and canceled the flooring. He told me he would take care of it and refund the $500. Approximately a week later, 50 floor called me again to see when they should come back out and I told them I had canceled and was waiting on a refund. The person on the phone told me he could see it was in process and that I would receive it shortly Since then I have called the corporate office three times and they have refused to let me speak to the ************ and have assured me that they would have the manager call me back. I still have not received any calls nor a refund of the $500. I called corporate again this past Friday and told them if somebody did not call me back I would be filing a complaint with the Better Business Bureau.Business Response
Date: 11/18/2024
Thank you for bringing this matter to our attention. We take customer feedback seriously and appreciate the opportunity to address your concerns.
Our records indicate that you have spoken with our management team, and we have confirmed that your $500 refund is currently being processed. Please note that refunds typically take a few business days to fully process.
We sincerely apologize for any inconvenience or frustration caused by the delay and communication issues you experienced. It is never our intention to cause unnecessary stress, and we will take steps to ensure clearer and timelier communication moving forward.
Should you have any additional questions or need further assistance, please do not hesitate to contact us directly at ************.
Thank you for your patience as we work to resolve this matter promptly.
50Floor
Customer Answer
Date: 11/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ****Initial Complaint
Date:11/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In August, 2022, 50 Floor installed a new floor in my kitchen for $1146. ******** warranty I was told. 2 years later the floor is beginning to have gaps between the boards and is loose in places. I emailed the company to call about correcting the problem. I received a voice mail that said the warranty was expired and they would have to charge me to repair the floor. The person on the voice mail was not distinct and talked very quickly and I could not get all the phone number. I just want a floor that lasts longer than 2 years and I am not going to pay the same company who installed the problem floor that I have now. They can either come fix it at no charge to me or refund me a lifetime floor warranty minus 2 years use. At least a floor should last 20 years so that would be $1146 minus 10% so they would owe me $1,031.40Business Response
Date: 11/20/2024
Thank you for bringing your concerns to our attention. We understand your frustration and sincerely apologize for the inconvenience you've experienced with your flooring.
We are committed to ensuring our customers are satisfied with their installations and take warranty-related concerns seriously. Our team will review your situation and the details of your warranty. One of our representatives will be in touch with you shortly to schedule an assessment of your flooring to better understand the issue and discuss potential next steps.
Thank you for your patience as we work to address this matter. Please feel free to reach out to us at ************ if you have any further questions in the meantime.
50Floor
************
Initial Complaint
Date:11/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased 3 rooms of laminate flooring on Sept 16th. Flooring installed on 9/28/2024. There was a problem with one of the transitions that did not match. I pointed rhar out to the installer who called customer service on her way out. I also noticed a miscut along a wall that they tried to hide with quarter round. I also pointed this out to the installer at the time. After a few days I noticed that all of the transitions except one were not secured/installed properly. I called my sales *** and he gave me a number to call, which I did on Sept 30. I finally reached ****** ******, customer service ***resentative, on Oct 9 and she asked me to email pictures of the issues, which I did. Her email ***ly indicated that she would forward the pictures to the customer service department and they would respond within 24 hours. I received a call on Ict 18 from a customer service agent named ***** *******, who said he needed to look at the issue in person. As I had Covid, he asked me to call him back in a few days. I did that multiple times and left multiple messages. I also reached out to my sales ***resentative who left messages for ***** *******. I called and emailed multiple times to every contact and am still waiting for an appointment for ***airs. I am hoping that BBB can help me get these minor ***airs handledBusiness Response
Date: 11/07/2024
Thank you for bringing this to our attention, and we apologize for the delays you experienced in resolving these issues. We see that youve connected with our installation team, and an appointment has been scheduled for Thursday, November 7, to address and repair the concerns.
We appreciate your patience as we work to ensure everything meets the high standards we aim for.
Respectfully,
50Floor
************
Customer Answer
Date: 11/09/2024
Thank you for reaching out to the company on my behalf. A representative did come out in person to view the issues. He used liquid nails to secure the loose transitions and promised to send someone to replace the miscut piece of flooring and the transition that is not the right color. I will wait and see if that happens.Business Response
Date: 11/13/2024
Thank you for your patience, Ms. ***** Weve ordered the necessary material to complete the repair. Once the material arrives at our warehouse, we will contact you directly to schedule the repair. We appreciate your understanding and look forward to resolving this matter to your satisfaction. Please dont hesitate to reach out if you have any further questions.
Respectfully,
50Floor
************
Customer Answer
Date: 11/13/2024
I appreciate that they have reached out to me to let me know that they have not forgotten about me. I realize that they are awaiting material to complete the repairs. I would like to keep this open until the repairs are completed to my satisfactionBusiness Response
Date: 11/20/2024
Thank you for your patience and understanding as we work to complete the repairs. We are pleased to inform you that the necessary materials have arrived. Our team will be in touch with you within the next 48 hours to schedule an appointment at your convenience.
Respectfully,
50Floor
Customer Answer
Date: 11/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
Date:11/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had carpet and flooring installed in January and while the price was nice, the after sales service has been quite lacking. While doing the install, the workers pulled one set of curtain rods out of one room, bent multiple door stops, put a hole in our $4000 bed which will void our warranty and the wood strip on the vinyl plank had to be redone and it is now cracking in multiple places. We received no paperwork on the warranty for the carpet or the vinyl plank we had installed. They also put a hole in the wall outside our bedroom and took paint off the corner on the stairs when moving carpeting upstairs. My wife called multiple times and the manager, *** I believe his name is, came out and basically did nothing and dismissed our concerns. Now I am going to need to contact them again about the cracking wood strip and I fear nothing will be done about it. I definitely will not look to them for future flooring needs.Business Response
Date: 11/06/2024
Thank you for bringing your experience to our attention. We apologize for the frustrations youve encountered, and any inconvenience caused by these issues. We are committed to making this right, and our records indicate that as of November 5th, our local market management team has been actively working with you to resolve the concerns youve raised.
We stand firmly behind the quality of our products and installations, and we want to ensure that any remaining issues with your flooring are addressed to your satisfaction. We understand how important warranty documentation is, and we will work to make sure it is provided promptly.
Please feel free to reach out directly if you have any further questions or concerns, and we appreciate your patience as we work to fully resolve this matter.
50 Floor
************
Customer Answer
Date: 11/12/2024
Complaint: 22516934
I am rejecting this response because:
Sincerely,
***** ********Business Response
Date: 11/12/2024
Please provide further details into the rejection.
Respectfully,
50Floor
Customer Answer
Date: 11/19/2024
Complaint: 22516934
I am rejecting this response because:We had ****** come out to see the damage done and she basically blew off the entire list of issues. The hole they put in the mattress she called a snag and she suggested we fix the curtain rod ourselves and the broken door stops we should just replace ourselves. She was very insistent that my wife sign a "resolution form" before she left even though nothing was resolved. She was very rude and short with my wife who eventually asked her to leave. I have a text from the area manager asking to come out next week with the regional manager of the installation team but having been blown off twice about the damages, once right after the carpet and flooring was installed and then the recent visit by ******, I am hesitant to do so. My wife even called the corporate office but as of this response, they have not returned her call. It appears that we may need to go to small claims court to get this resolved unless someone starts taking our concerns seriously.
Sincerely,
***** ********Business Response
Date: 11/21/2024
Thank you for sharing your concerns with us. We sincerely apologize for any inconvenience you have experienced. Our General Manager, *****, has already left a voicemail on 11/21 to discuss your concerns further and find a resolution.
At your convenience, please return his call at ************. ***** is eager to speak with you and ensure we address any outstanding issues.
We truly value your feedback and hope to resolve this matter as quickly as possible.
Respectfully,50Floor
Initial Complaint
Date:10/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
0n 9/14/2022, 50 Floors's subcontractors came to install our vinyl plank flooring. After removing the existing plank laminate flooring, they dId NOT level or repair subfloor that they were supposed to do. Instead we were told because it was a doublewide mobile home the only way to level the seam running down the middle where the two sides join together was to grind down the steel beam underneath. I also pointed out the several areas in kitchen and living room that had been repaired before that needed to be leveled before the new flooring was installed. There were also several areas that squeaked that were to be fixed. They went ahead and installed the new vinyl plank flooring without doing anything to fix these issues. On the Certificate of Completeion I did not circle the answer as to whether or not I was satisfied with the installation. Most of the installers did not understand English and ignored my request to fix the problems.I contacted 50 Floors on 9/20/2024 to file a warranty claim as the product has failed. It is cracking in the areas that were not level and it dips down. Also the ends of several planks are peeling off. As others have reported, 50 Floors, blames everything one water. This certainly is not my issue. I was told because there is only a 1 year warranty on the installation that it would cost me over $1600 plus repair of the subfloor (should have been done initially). I have asked to have the product only replaced since it has a lifetime warranty. Another claim has been filed with their vendor. Once I receive the product I will have to hire someone who knows how to install flooring correctly. I DO NOT RECOMMEND 50 Floors as they do not train or vett their 3rd party contractors on vinyl plank flooring installation in mobile homes.Business Response
Date: 10/22/2024
Thank you for taking the time to share your concerns. We apologize for the inconvenience youve experienced with your installation and understand how frustrating this situation must be. While the one-year installation warranty did expire on 9/15/2023, we have submitted a claim as of 10/22/2024 to the vendor concerning the product itself. As you mentioned issues with cracking and peeling planks, we will work through the claims process to address the product concerns.
It may take between 30 to 90 days to process the claim. Unfortunately, this timeframe is beyond our control, but we are committed to keeping you updated with any new developments along the way.
Regarding the subfloor issues you mentioned, our installation crew follows the manufacturer's guidelines for leveling and subfloor preparation. Please rest assured that we take the vetting of our installation teams seriously. We work closely with each team to ensure high standards of installation are maintained across various home types, including mobile homes.
Thank you again for your patience as we work through the claims process. If you have any further questions or need additional clarification, please do not hesitate to reach out at ************.
Respectfully,
50Floor
Customer Answer
Date: 10/22/2024
Complaint: 22453610
I am rejecting this response because:
As the attached picture shows the subfloor was repaired prior to the original laminate flooring being installed years before. There were at least 3 to 4 of this type of repair and none were leveled by the subcontracted installers prior to installing the new vinyl plank. As stated previously, the seam where the two sections join together was not leveled either. Given the flexibility of the vinyl product, I would like to know what the product manufacturers installation guidelines say about floor prep before installation.
Sincerely,
***** *******Business Response
Date: 10/30/2024
Thank you for your response.
As the installation warranty expired on 9/15/2023, our ability to provide corrective measures directly is limited. However, in our commitment to your satisfaction, we invite you to seek a certified third-party flooring inspection. Should the independent inspectors report indicate any findings related to the installation or product that would fall under manufacturer guidance, we are happy to review the report and take it into further consideration.
We appreciate your understanding and cooperation. For any questions, feel free to contact us directly at ************.
Customer Answer
Date: 11/04/2024
Complaint: 22453610
I am rejecting this response and will move forward with obtaining my own certified flooring inspection. Results will be forthcoming.
Sincerely,
***** *******Initial Complaint
Date:10/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The date of the work around December 18 2023 we had 50 floors to install some laminated floors though out our home the cost of the flooring was ******** the floors are lifting the floor around the stove is squeaking the sub floor is very weak. They sent someone out here to repair only one part of the floor they did not fix the problem. I have called so many times and no one is helping. Very frustrated at this point..Business Response
Date: 10/17/2024
Thank you for bringing your concerns to our attention. We're sorry to hear about the issues you've experienced with your flooring installation. Our records indicate that you have spoken with your local market and scheduled a repair for October 22nd. We appreciate your patience as we work to resolve this matter.
It's important to us that you are completely satisfied with your flooring, and we understand how frustrating this situation has been for you. Please know that we are committed to addressing your concerns thoroughly.
If you have any additional concerns or need further assistance, please don't hesitate to reach out directly at ************. Your satisfaction is our priority, and we're here to help you every step of the way.
Thank you for your understanding.
50Floor
Customer Answer
Date: 10/23/2024
Complaint: 22433972
I am rejecting this response because: 50 floors set a appointment for October 22nd time 8:00 I called **** the ** and ***** around 7:15 am to verify we was still on no one answer no one called back I waited until 9:15 I go outside to go to work 2 worker showed up I called **** to inform him that I had to go to work the same thing I discussed with him the day we made the appointment if the workers would have showed up on time I could have waited until at 10:30 this would have gave them 2 hours to work.This situation is very mental and emotional stressful
Sincerely,
******* And ***** ****Business Response
Date: 10/25/2024
Thank you for your patience and for sharing your experience with us. We apologize for the frustration caused by the delay and lack of communication on October 22nd, and we understand how this impacted your schedule and added stress.
We want to assure you that we take your concerns seriously. Our team has now rescheduled your appointment for October 26th, and we are committed to ensuring everything goes smoothly. Our goal is to complete your project in a way that meets your expectations and respects your time.
You can always reach out directly to our team if you have any additional questions or concerns at ************.
Respectfully,
50Floor
Customer Answer
Date: 10/26/2024
Complaint: 22433972
I am rejecting this response because:
Came out with the same 3 boxes of flooring from my understanding from the 2 contractor that 50 floors sent out they will need at least 12 boxes of flooring to fix the floors they will need to cut around the whole bar area then pull the floors up around the stove area. They didn't have no ply wood. I want the floor fix not patch.
Sincerely,
******* And ***** ****Business Response
Date: 11/04/2024
Thank you for your feedback, and we apologize for the frustration this situation has caused. I want to assure you that we have ordered additional flooring material to address your concerns properly. Once the material arrives at our warehouse, we will contact you to schedule a time for the necessary repairs.
We appreciate your patience and understanding as we work to resolve this matter. If you have any further questions or need assistance in the meantime, please dont hesitate to reach out at ************.
50Floor
Initial Complaint
Date:10/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Entered by BBB staff LO Consumer purchased laminate flooring in ****************************** so the floor has been falling apart. The consumer contacted the company&#***;to file a claim on 9/25/24. They asked for pictures which the consumer provided. They were told the pictures were sent to the manufacturer and the claim was denied, they said it was defective flooring. They were told they would provide replacement flooring for the consumer&#***;to install but the amount of flooring they are offering will not cover the floor they need to pull up. They would not offer additional flooring.Business Response
Date: 10/22/2024
Hi Valued Client,
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you have experienced with your flooring and appreciate the opportunity to respond to your claim.We understand that you filed a claim on 9/25/2024 regarding the issues with your laminate flooring. Upon reviewing the pictures, you provided; we submitted the information to the manufacturer. Unfortunately, the claim was denied due to site conditions causing the damage, rather than a product defect. This determination was made based on the manufacturers evaluation. Additionally, we want to note that the one-year installation warranty expired on 3/15/2022, and the installation was completed in good standing on 3/15/2021.
While the claim was denied, we are still committed to assisting you. We have offered to ship four cartons of material at no cost to help address the areas of concern. We also provided an option for a full replacement with upgraded material at cost, should you choose to move forward with that solution.
If you would like to further pursue this matter, you have the option of hiring an independent certified flooring inspector through the National Wood Flooring Association (****). If an inspection report identifies any product-related defects, we would be happy to reopen the claim and review the findings. However, please note that any site damage will void the warranty.
We are here to assist in any way we can and hope to find a resolution that works for you. If you have any questions or need further clarification, please feel free to reach out at ************.
50Floor
Initial Complaint
Date:10/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been waiting for a refund of $1,100.00 for over three months. I have called several times. I have spoken to the manager twice. I eventually called the regional. He looked in to it. He assured me that I would receive my refund in two weeks. That two weeks was over a month ago. I call and left the regional manager a voice massage on September 26, 2024 that I was still waiting on my refund. I received a phone call that same morning from the store Manager ****. He basely apologized and said my check was sitting on someones desk and it never got mail out. he assured me that I would see it by the offing Wednesday which would have been the 2nd of October. I have have been very patient. My patients is wearing thin! At this point I feel like I'm having to beg for my money. Money that they had no problem receiving from my bank in three days. I'm seeking help from the BBB in this matter. Sincerely, La **** *****Business Response
Date: 10/14/2024
We sincerely apologize for the delay in processing your refund and for any frustration this has caused. We understand your concerns and regret the inconvenience.
We wanted to inform you that the refund check has been mailed, and we ask that you allow up to ten business days for delivery. This timeframe means the check should be received by Tuesday, October 15th, 2024. If you do not receive the check by this date, please let us know, and we will promptly issue a new check and arrange for FedEx delivery to ensure you receive it without further delay.
Again, we appreciate your patience, and we are committed to resolving this matter swiftly. If you have any further questions or concerns, please don't hesitate to reach out.
50Floor
877-503-5667
Customer Answer
Date: 10/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22405185, and find that this resolution is satisfactory to me.
Sincerely,
Lacole BrownInitial Complaint
Date:10/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vinyl floor was put into our home in November 2023 that floor is now buckling and coming up; we have had the installer back out who said it was moisture that caused the issue. This may be the case but I don't believe so. Another thing mentioned was there was no moisture barrier put down in the crawl space this was not mentioned by the sales person. I feel that this sale and installation was mishandle and that it is not fair that 50 Floors would walk away from a botched job with no answers. I am currently trying to sell my house and this is a big barrier to that being accomplished.Business Response
Date: 10/10/2024
Thank you for sharing your concerns with us. We understand how frustrating this situation must be, especially as you're in the process of selling your home. We sincerely apologize for any inconvenience this has caused and want to work with you to resolve the issue.
Our installation management team, Gary left you a voicemail on 10/08 to schedule an in-home assessment to review the flooring and determine the next steps. Please reach out to him at your earliest convenience at 407-467-0217 so we can move forward with addressing your concerns.
We appreciate your patience, and we’re committed to ensuring this matter is resolved appropriately. We look forward to hearing from you soon.
50Floor
877-503-5667
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