Business Profile

Floor Installation

50 Floor

Headquarters

Complaints

This profile includes complaints for 50 Floor's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

241 total complaints in the last 3 years.
98 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought my floor for about $8000 back in 2021. The flooring originally within 6 months had 2 issues with installation in which they fixed the associated boards. Recently. SEPTEMBER 25TH, 2024, i contacted them to attempt to get warped floorboards beneath my computer desk repaired in which I estimate would be about 8 planks worth of replacement. They refused. As far as I see, they have a 15year limited warranty that should cover this problem. first problem being, there is a gap more than their 3mm present, 2nd problem being the flooring has warped. They are attempting to say it's water damage, and are attempting to blame water leaking in from a window on the problem. My windows are 4 years old, and outdate the flooring installation. They are brand new and are not leaking. I would appreciate assistance in this matter getting resolved. Upon resolution, i will rescind my low review based on this issue, and replace it with an appropriate 5 star review based on the performance i've gotten.
Business Response
Date: 09/30/2024
Thank you for sharing your concerns regarding your flooring installation and the recent issues you've encountered. We sincerely apologize for the inconvenience you've experienced.
Our records indicate that you are currently working with our National Experience Team to resolve this matter. We understand how important it is to have your flooring in good condition, and we appreciate your patience as we work through this process.
We want to assure you that we are committed to finding a satisfactory resolution for you.
Thank you for your understanding, and we look forward to resolving this issue for you.
Respectfully,
50Floor
Initial Complaint
Date:09/24/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased Vinyl flooring with a 20-year product warranty. The panels are curling up on the edges and the ends causing bad appearance and having chairs getting stuck on the edges.We began trying to get this resolved in Feb 2024. After a number of their employees, ***** and ****, supposedly trying to help, i was given the regional manager information, *** ****, in ***** area. He stated that neither of his employees did anything and they in effect lied to us. Mr. **** stated he would get with the manufacture on July 16 and get back to me. on July 24 I asked for a follow-up. Surprisingly he stated that he just heard from the manufacture. I have not heard anything since then and followed up twice, August 23 and again this morning without any response.
Business Response
Date: 09/30/2024
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration you have experienced regarding your vinyl flooring and the communication issues youve encountered.
Please be assured that your complaint has been forwarded to our local market for an update. We are currently working with the vendor concerning your open claim and will reach out to you as soon as we have more information.
We appreciate your patience and understanding as we work to resolve this matter. Your satisfaction is important to us, and we are committed to finding a solution.
Thank you for your understanding.
50Floor
Customer Answer
Date: 09/30/2024

Complaint: 22335182

I am rejecting this response because:
This is the same response we received from *****, **** and *** **** of 50 Floors. We continue to hear how apologetic they are but nothing happens. This has been ongoing for over 6 months, and we have been more than patient.

Sincerely,

**** ******
Business Response
Date: 10/03/2024
Thank you for your patience throughout this process, and we apologize for the frustration you have experienced. We understand your concerns and are actively working with our vendor to expedite the hiring of a third-party inspector for a full assessment of your flooring.

While the timeline for this process is beyond our control, we are committed to keeping you informed and will ensure you receive a call to schedule the inspection as soon as it is confirmed. Your satisfaction is important to us, and we appreciate your continued understanding as we work to resolve this matter.
50Floor
************
Customer Answer
Date: 10/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. I accept this providing the inspection is performed by the end of October.

Sincerely,

**** ******
Initial Complaint
Date:09/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***** ******** **************************************************************************** Email: ********************** Phone: ************** **Re: Damage Claim Against 50 Floor**Dear *********** am filing a complaint against 50 Floor for negligence that resulted in damage to my HV** system during a vinyl flooring installation at my home on July 30, 2024. Despite my turning off the central air conditioning to prevent dust from the removal of ceramic tiles from entering the system, I returned to find the ** turned back on by the installation crew. This unauthorized action caused the air filter to become clogged with tile fragments, subsequently damaging the ** blower and rendering it nonfunctional. The necessary replacement cost me $575.I seek full reimbursement for the repair costs due to the crew's oversight. Attached are the repair bill and photos of the damaged unit. I appreciate the BBB's assistance in resolving this issue.Thank you for your attention.Sincerely,***** ********
Business Response
Date: 09/30/2024
Thank you for bringing this matter to our attention. A representative from our National Experience Team, ****, has left you a voicemail and is available to discuss your concerns further. You may reach him directly at ************ at your convenience.
We are happy to offer a refund for the air conditioning repair, pending receipt of the invoice and confirmation that 50 Floors installation was the direct cause of the issue. To assist with the complaint, we have attached photos from the installation, which show that our installers took the precaution of putting up plastic barriers in the doorways during the installation process.
Please note that the installation was completed on July 30th, and a subsequent repair was performed on September 13th. The air conditioning issue was not mentioned until recently; however, we are fully committed to working with you to resolve this matter.
Please provide the requested invoice so we can move forward, and rest assured, we are committed to resolving this matter.
50Floor
Customer Answer
Date: 09/30/2024

Complaint: 22332362

I am rejecting this response because:
To clarify, the workers turned on the air without our permission, and when we returned home, the ** unit was not covered during installation. Paid invoices have been emailed to your company at ********************************* but they bounced, and I will need full reimbursement. I look forward to resolving this matter. Best, ***** ********

Sincerely,

***** ********
Business Response
Date: 10/03/2024
Thank you for your response and for clarifying your concerns regarding the **** issue following the installation on July 30, 2024. We appreciate your patience as we work through this matter.
After thoroughly reviewing the details of your complaint, including discussions with our seasoned installer and the signed Certificate of Completion (COC), we must respectfully decline to offer any compensation. Our installer confirms that the air conditioning was not turned back on during or after the installation process, and no mention of any AC issues was made until now. A copy of the signed *** has been provided with the complaint for your records.
We understand that you believe this situation has resulted from our installation, but based on the evidence we have, including the precautions taken during the installation, we do not find any negligence on our part.
We value your feedback and appreciate the opportunity to address your concerns.
Respectfully,
50Floor
Customer Answer
Date: 10/03/2024

Complaint: 22332362

I am rejecting this response because:
The ** unit was not wrapped because it sits outside the home. The ** return opening is in the work area (see attached picture) and fully exposed to debris, which consequently damaged the blower fan. The pictures you provided only show plastic covering the doorways and do not address the issue at hand. They are a blatant diversion from the facts.
Most notably, your technicians turned on our ** unit which we had shut off as to protect the system. The homeowner has years of experience in the HV** field and knows the unit must be turned off to protect the system so that debris do not get pulled into the ** return.
I hope we can find a resolution to this matter.

Sincerely,

***** ********
Initial Complaint
Date:09/23/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid for services and product was not provided and or services completed. Refused to provide adequate contact information to resolve the issue. Have not refunded money for services they did not complete to meet the contract agreed upon and signed.
Business Response
Date: 09/23/2024
Thank you for bringing this matter to our attention. According to our records, you have been in contact with your local market, and we understand that your installation has been scheduled for Wednesday, September 25th. Were committed to ensuring that your installation is completed as planned and that everything meets your expectations.
If you have any further questions or concerns before the scheduled installation, please dont hesitate to reach out at ************. We appreciate your patience and look forward to completing your project.
50Floor
Initial Complaint
Date:09/20/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Refused to honor contract and warranty. Ruined a $18k installation and stuck me with the repairs
Business Response
Date: 09/26/2024
Thank you for bringing your concerns to our attention. We understand how important it is to address your issues promptly.
Our National Experience Manager, ****, has reached out and left a voicemail to discuss your concerns in detail. We encourage you to contact him back at ************ at your earliest convenience. **** is committed to ensuring that your experience with us is resolved to your satisfaction.
We appreciate your patience and look forward to resolving this matter.
50Floor
Customer Answer
Date: 09/30/2024

Complaint: 22316472

I am rejecting this response because:
there was no resolution
Sincerely,

**** *******
Business Response
Date: 10/10/2024
Thank you for your feedback. Our records indicate that you have been in contact with a member of our national customer service team regarding your request for paperwork. As requested, we have attached copies of both your original contract and the addendum for your reference. Please review the documents at your convenience, and if you have any further questions, please feel free to reach out. We appreciate the opportunity to assist you and thank you for your continued communication.
50Floor
************
Customer Answer
Date: 10/10/2024

Complaint: 22316472

I am rejecting this response because:
I've requested receipts of the repairs done. These were never provided

Sincerely,

**** *******
Business Response
Date: 10/10/2024
Can you please provide a little more detailed information as to when the repairs took place so we can further investigate?
Customer Answer
Date: 10/10/2024

Complaint: 22316472

I am rejecting this response because:
These Repairs were done in September of 2023 due to improper installation

Sincerely,

**** *******
Business Response
Date: 10/15/2024
Thank you for clarifying. According to our system notes, we were onsite in September 2023 to begin the installation. However, the job was temporarily delayed due to the need for a new order of thicker material. Additionally, on 10/10/2023, the project was paused due to high moisture readings, which required time for the flooring to properly dry.
We returned to the home to complete the installation on 10/15/2023. The Certificate of Completion (COC), which serves as verification and receipt that the installation was finished in good standings, is included in the signed paperwork we have on file for your records.
50 Floor
************
Initial Complaint
Date:09/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wanted to bring to everyone's attention this company 50 Floor. So we scheduled an estimate, the salesman came out, measured our home, gave us a quote and we opened financing with 50 Floor (****************). We waited about 2 weeks, packed up an entire 2 story home and put everything in garage. The day of installation, they brought the wrong carpet. Mistakes happen right? WRONG! Called everyone in 50 Floor to find out that day the carpet my wife and I chose was no longer sold with them. BUT NO ONE BOTHERED TO *******. We picked out an "alternative" carpet choice but was only discounted $300 on the original amount of $8,250.00. So my wife and I decided no and asked for cancellation of contract. WE HAD TO CALL... and cancel the contract along with calling the bank to close the newly opened credit account. To summarize... we are STILL living out of our garage due to the HUGE error of 50 Floor and are trying to finalize a deal with another company for carpet now. I cannot begin to tell you the anger and disappointment we have with 50 Floor. What a horrible experience. This is a warning to everyone... DO NOT purchase from them.
Business Response
Date: 09/20/2024
Good day ********************** our sincerest apologies for the inconveniences to you and family. We'd like to continue to offer alternative option with updated concession 10% off with material in office for quick install or selection made with our representative. We hope to turn this experience around for you and yours if given the opportunity.
**** T. ***** Sr.
National Customer Experience Manager
********************, LLC
********************************************************
D: ************
***********************************************************
******************************

Empower Exceptional Experiences Everyday
Customer Answer
Date: 09/23/2024

Complaint: 22310328

I am rejecting this response because: The reason we are rejecting this resolution is two fold:
#1 - Nothing was done to keep our business shortly after this happened. The ONLY offer at that time was $300 off the original price for an ALTERNATIVE selection when it was 50 Floors fault the first time ( not the salesman, he's been great) but the company selling carpet they no longer sold.
#2 - It took 2 weeks to get a response from 50 Floor. Between then the contract was cancelled and the credit card was closed with **************** in order to open up yet another account elsewhere to carpet my house (which we're still waiting on that company, but no fault of theirs).
All in all this has been a nightmare for me and my family. We've been living out of garages all because 50 Floor promised something they couldn't deliver on. So honestly there's only 2 options left #1- discount the carpet for our house a lot more so we can afford to pay for it without opening another account, or #2 - please remove my now closed account with ********************** ASAP so my family and I can move past this ridiculous soap Oprah.
It's so hard to believe that hard working American's still get treated this way by companies throughout our country.

Sincerely,

Rev. ****** E ******
Business Response
Date: 09/23/2024
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you've experienced. After reviewing your concerns, we want to confirm that your contract has been officially canceled, and the **************** account hold has been lifted.
Regarding your concerns, we did offer a discount at the time in hopes of finding an alternative solution. While we understand that it may not have fully met your expectations, the discount provided was the maximum we were able to offer. We regret any delay in communication that added to your frustration, and we take full responsibility for the miscommunication around product availability.
Please know that your feedback has been shared with our management team to ensure improvements moving forward. Should you have any further questions or need additional confirmation regarding your canceled account, please feel free to contact us at ************.
Respectfully,
50Floor
Initial Complaint
Date:09/18/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello we had contacted the office and the *** seemed to be very concerned about the issue, and she escalated the issue to the mgt. Then someone came out took pictures with measurements and stated that is was a installation fault, which we already knew. But he confirmed the problem for us and documented his findings. Then somehow another person got involved from a different department and wanted to come out, we said sure in our mind we are thinking the process is moving forward. Then something funny he says, " It's not our fault this is happening because it is the installer of the sub floor " -WELL They installed that section of the subfloor, I watched their crew do the work then they spread a grey glue all around until it dried. Then put on another substance before they laid the top flooring. We have been very patient with this ordeal all we ask is that they stand by their workmanship and product, if not then give us a full refund and we will find another flooring company. Thank You
Business Response
Date: 09/20/2024
Good day Mr. ***** *******************, per our conversation we are sorting through details of work done at home and clearing confusion created. We'll follow up as quicky as possible with resolve, have a great weekend!
**************************
National Customer Experience Manager
********************, LLC
********************************************************
D: ************
*********************************
www.50floor.com

Empower Exceptional Experiences Everyday
Customer Answer
Date: 09/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:09/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Entered by BBB staff DC. Consumer states he had a kitchen floor installed November 2020 with a lifetime warranty. They sent someone to the house to measure the floor and sent a contractor to come out. There is warping happening to the *** flooring. They will not resolve the problem. The business is not standing by their warranty. The flooring used has been discontinued which is not his problem.
Business Response
Date: 09/18/2024
Thank you for bringing this to our attention. We understand your concerns regarding the warping of your LVT flooring, and we take warranty issues seriously.
Our records indicate that an in-home assessment was performed in September 2023, identifying the area between the island and the refrigerator as having issues. Could you confirm if this is still where the warping is occurring, or if any other areas are affected?
This information will help us assess the situation further and determine the best course of action. We appreciate your patience and look forward to working with you to address your concerns.
50Floor
Customer Answer
Date: 09/18/2024

Complaint: 22297036

I am rejecting this response because: the floor separating in kitchen and warping in other spots in the kitchen has nothing to do with the refrigerator, I believe not properly and assembled correctly not undercoated and thin material in which LVT floor material has been discontinued

Sincerely,

*******************************
Business Response
Date: 09/18/2024
Thank you for your response, and we appreciate your patience as we continue working on resolving this matter. We have received your confirmation regarding the location of the damages and have opened a claim with the manufacturer.
As previously discussed with ********************, this process can take 30 to 90 days to complete, and we sincerely apologize for the timeline, which is unfortunately beyond our control. However, please rest assured that our team will continue to monitor the situation closely and keep ******************** updated throughout the process. If you have any further questions or concerns in the meantime, please dont hesitate to reach out to us directly at ************.
50Floor
Customer Answer
Date: 09/18/2024

Complaint: 22297036

I am rejecting this response because:

Sincerely, There are several red flags told to customer 1) There was no complaint number from 50 floor to give to the manufacturer that was filed 2) 50 floor stated there was no number needed for manufacture. 3) The manufacturer number given to the customer doesnt cover warranties in ****. 4) customer been waiting two months already 5) 50 floor has no number or location of records as a customer or anything filed ( NOTE) STOP SENDING MESSAGES TO ME UNTIL YOU GET PROOF SOMETHING IS BEING DONE AS ORIGINALLY STATED INVESTIGATION NEEDED!

*******************************
Initial Complaint
Date:09/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im filing this complaint on behalf of my daughter, *******. Feb 2022 purchased flooring from A ****** of 50floor on a referral from me. Two months after install, flooring bucked up in walk area between dining room and kitchen. They came out, took up and replaced flooring in affected area. Four months or so after, floor again bucked up. This time company sent out their pro installer( whatever that means). Floor had raised area BEFORE they left. Told ******* thats the best they could do. (Total bs. Stated with the more expensive flooring they installed, over the contractor grade laminate builder installed in 2008, which means it was down for many years, it would not conform to floor). As a retired firefighter who laid flooring for 6 years back in the day, I think they didnt do proper prep work in either removing previous floor or didnt use minimal effort to level area of problem. Floor has since bucked up and corner of floor has broken off. ******* called multiple times after this with no results (usually would not get a call back). I called rep ******* ******, Friday 8/23, and got a # for customer service. Called same day and was told Id DEFINITELY receive a call within 72 hours. Spoke again with ****** 9/5 and was told hed brought the situation to their attention multiple times. Today is 9/12/2024 and still absolutely no communication. ALL WE WANT is for someone to come out and fix this ongoing problem OR REFUND $6464 so I can hire someone else to repair this mistake. Sincerely ***** ******* pho ************.
Business Response
Date: 09/17/2024
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the ongoing frustration and lack of communication regarding the issues with Annetta's flooring.
We left a voicemail on 9/17 at the number we have on file to discuss this further and work toward a resolution. Please return our call at ************ at your earliest convenience, so we can address the concerns and schedule the next steps to ensure the issue is resolved properly.
We truly appreciate your patience and look forward to hearing from you soon.
50Floor
Initial Complaint
Date:09/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased multiple room flooring replacement from 50 Floor. After installation we immediately posted a ****** review boasting how much we liked the process, company and installers. Since the install we have needed a product repair which we paid labor fees for. After that repair we have expierenced more issues. We sent pictures as requested by the company but are now being told there is nothing they can do. We are outside the warranty for both install and product. I am hoping to caution people before they invest in this product or company. Our flooring lasted only 3 years and has more issues now than before we started. If the product is only expected to last 3 years, the total cost should reflect that. I would absolutely not recommend this company and I feel their Better Business Bureau rating may be misleading. Although the company may fall within the parameters to achieve the rating they are given, the product may be the reason they shouldn't maintain that rating.
Business Response
Date: 09/09/2024
We appreciate the opportunity to respond to ******************** concerns and are sorry to hear about their recent experience with their flooring.
Upon reviewing the customer's account, we confirmed that the original installation was completed in August 2020, and a repair was performed in January 2023. At that time, we worked with the customer to cover the cost of materials, while the customer paid for the labor. We have since received a report of additional issues in January 2024, and we understand that photos were provided more recently, in September 2024.
We want to clarify that our flooring installations are covered under a one-year installation warranty, which expired in August 2021. Since the product is also outside of the warranty, we are limited in what we can offer.
Our team reviewed the provided photos and determined that the issues appear to be consistent with normal wear and tear rather than a manufacturer's defect.
While we understand this may not be the desired outcome, we remain committed to finding a resolution that works for both our client and 50Floor. We are willing to offer an at-cost price for both product and labor for a new installation using the products we currently sell, should **************** wish to move forward with this option.
We take our commitment to quality seriously and value customer feedback to help us continually improve.
50Floor
Customer Answer
Date: 09/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is a kind offer. I was not prepared to purchase new flooring so soon and will need more information regarding cost breakdown as well as the areas they will replace. I was made aware that 50 Floor is no longer offering the product we currently have installed so a replacement product would need to be chosen. I hope we are able to add updates as more information becomes available but I feel we are on a better track than our initial conversation.

Sincerely,

***************************

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