ComplaintsforMarietta Auto Sales

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 30th, my husband, myself and my father walked into Marietta Auto Sales excited to purchase a brown ******* Tucson that had arrived that morning to their lot. Everything looked great with the car and we moved forward with the purchase. The car was barely used and had about ****** miles at the time of purchase. This was 5 months ago. A few weeks ago, my husband was driving home from work when the car began making a knocking sound. He pulled over and turned off the car to check if everything was okay. The car never turned back on after that. We had to tow the car the next day to a nearby mechanic. A few days later, we received a call from the mechanic telling us that the engine of the car broke. Being that we had just purchased the car 5 months ago this was a huge surprise to us. Over the last few weeks we have been stuck trying to find a new engine, that we have been quoted between $7,000-$11,000, all while caring for a newborn. My husband has had to find different ways to get to work each day, while we have been stuck with this huge inconvenience. Even though we have not had the car for almost a month at this point, we have continued making on time payments. At this point we would like to be returned our downpayment of $5,500, the $165 fee for the downpayment, the $2,000 we have paid up until this point on repairs, and the $313.84 we have continued to pay to the bank.

  Business response

  04/04/2024

  Dear ********, we are sorry to hear that you are having issues with the 2016 ******* Tucson that you purchased from ** 6 months ago. We understand that unexpected repairs are always a burden especially with a new born. Unfortunately  because of the unpredictable nature of used cars as we are not the manufacture nor the original owner, we have no way of knowing how the now "8 year old" car was treated, driven or serviced by the previous owner or you.

  We do not sell "New or Certified pre owned cars), we sell used cars "as is" considerably below fair market value and customers typically choose us because they don't want to pay New or cpo prices. We do however offer every single customer a service contract to protect their investment from varying degrees of mechanical failure such as what you are experiencing now.

  According to our records you declined all protections offered to you, attached I have included the following: 

  1. As Is Buyers Guide: that you signed that acknowledging that you understand that you were purchasing a used car "as is" without any dealer warranties and that a service contract was offered.

  2. Waiver of Benefits: that you signed that acknowledging that you understand that you have declined to protect your investment and are purchasing a used car "as is",  therefore you will be responsible for "any and all repairs" after taking delivery.

  3. The Final Acceptance agreement, signed by you identifying all the protections you were offered and showing that you declined all protections.

  As stated on our website; we recommend that every customer exercise their right when considering buying any used non cpo car from anywhere (private seller or dealer) obtain a pre- purchase inspection, which not only provides peace of mind for your intended purchase but also provides a clear picture of what you may need to invest if anything to keep your car running.

  As a result we are unable to refund your down-payment required by the bank (you would no longer have a valid contract with your lien-holder as the down payment is required by them not us) nor any repair costs.

  As a potential solution, I have also included the warranty check provided by CarFax, according to that document you may have some factory warranty left although that is just an estimate as I do not have your current mileage to input. Also some manufactures limit the length/mileage terms for any subsequent owners so we recommend checking with ******* to verify if that vehicle has any warranty left that will help or completely cover your outstanding repairs.  

  Marietta Auto Sales

  Customer Service Department 

• Initial Complaint

  01/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I facilitated a remote purchase of a 2021 Lexus RX 350L at the beginning of January using my own financing from my bank. A delivery charge of $450 was included with this purchase. They had me to overnight my financing check in the amount of $40,000 to them and they received it on 1/10. I then paid my deposit of $803.00 on 1/11. They told me that my car will be delivered within the following week. Within the next two weeks after me reaching out to them several times about the delivery of the car, I was finally told that the guy who was handling the delivery of my vehicle did not show up to work and that he quit, so someone else will be handling everything from here on out. My bank notified me that the check had been cashed on 1/17 and car note would be due on 2/19. Even though the check had been cashed and my deposit has been paid, I still did not have an ETA on the delivery. Then they reached out to me stating that some paperwork needed to be overnighted to me that had to be physically signed on 1/18. The paperwork did not arrive until 1/23. I signed and overnighted this paperwork back to them but noticed it was all dated for 1/17. When I asked about an ETA on 1/25, they told me I needed to resign another form that was done incorrectly (by them) and as soon as I sign they would get me an ETA. I electronically signed this document (also had a date of 1/17/24) and submitted it. They then reached out to me on 1/26 with an ETA of 1/27 between 1-2pm. After waiting until 2pm on 1/27, I reached out to them to check the status only for them to say the driver had a blowout and they would call me back. They finally called back with another ETA of 1/28 by 5pm. Is it standard business practice to cash a finance check and then hold a car for delivery for paperwork to be signed that was supposed to be signed before the check was cashed? Now I will owe a car note for a car that I have not even taken possession of. I am reaching out to my bank on Mon 1/29 to see if the *** transaction can be reversed.

  Business response

  02/06/2024

  As with any remote purchase we facilitate each customer must sign a remote sign consent form which Ms. *********************** did.
  This consent form explains based on the type of purchase, which in this case was a finance so there was loan involved, exactly what the customer should expect from the process, what items we will need from the customer and processes we will need to complete to prevent fraud, as well as how long they should expect this process will take based on factors like the method of purchase and how fast they get back to us the legal documentation that we needed in order to complete the transaction. In this case there was a delay in receiving that documentation, which of course in turn slightly delayed our delivery. 
  

  This form clearly states it can take up to 2 weeks. The customer received her car within a few days of the two week **** from receiving all of the funds required to begin the document signing process. Delivery was confirmed. The customer was communicated with during this process and provided with an explanation of any delays. There should be nothing outstanding regarding this complaint, as the customer is currently driving the car that was delivered last month. 

• Initial Complaint

  12/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In July MAS sold me a 2019 ***** 3 with 39k miles on it. At the time of sale I was told that there was 20k miles of factory warranty remaining on the power train. At 48K miles I just had a total transmission failure. I had the vehicle inspected by ***** and it needs a new transmission, but the factory power train warranty was voided in May prior to me purchasing the vehicle. MAS will not return my calls or messages about this issue. I feel that they get faulty vehicles from auctions and say anything possible to pass them off to customers. Im seeking reimbursement for the new transmission. Per ***** service technician:On 11-29-2023 **************** had his ***** 3 towed in with multiple malfunction warning lights. Upon diagnostics found all codes set for the transmission. The tech removed the dip stick to inspect the fluid of the transmission. Upon doing so we reviled the transmission was over filled, the fluid was all the way up the dip stick. Also the fluid for this transmission is ***** ATF-FZ. This fluid is blue in color and is also a lifetime fluid that is only service if a major component of the transmission is replaced. We took the liberty to check the car fax and found that on 5-6-23 Audi ******************** performed a transmission service as part of "recommended maintenance". Unfortunately, by doing so, said dealer has damaged the transmission and voided ****************' warranty for a transmission replacement. **************** has a video from the technician highlighting that the fluid is incorrect and that the level is over filled. Furthermore, the fluid that is in the transmission is very disclored as a result of the internal parts being damaged. The only repair to be made is a total unit replacement. The estimated cost of repair is $6371.25 and the transmission assembly is on back order from ***** with no current ship time.

• Initial Complaint

  11/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On August 17, 2023, I purchased a 2009 ******** SL 550. I purchased it from Marietta Auto Sales. Prior to the Purchase, I was told that there were no security or electrical problems with the car. As a part of the purchase, I also bought a warranty package that was sold to me by Marietta Auto Sales for $3,212. After driving the car off the lot for the first time and arriving at my home which is approximately 10 miles away. I tried to lock my car. The key that was given to me would not electronically lock the door or engage the security system. The following day I approached my salesman and the manager of the service department. At that time, I was told that my warranty did not start for 30 days. I waited a little over 30 days. I received a call back from the service manager who told me that the defect was not covered under my warranty and that I would have to pay for it. I was later given a quote of $986.50. First of all, I couldnt believe that any reputable car dealer would sell an expensive used car that would not lock. This car had sat on their lot for a few months. They had to know that the car wouldnt lock. Even if they didnt know that the car wouldnt lock, they told me that there were no problems with anything related to the electronic or security systems and that proved to be false. What I see here is an attempt by Marietta Auto Sales to shift responsibility for repairing my car to the warranty company. They knew at the time I brought the car back that the car was defective prior to the inception of the warranty, yet they kicked the can down the road in hopes of placing the financial responsibility for the repair on **** have written the company and asked them to take responsibility. However, they did not respond to my request. Today my office administrator contacted **** at Marietta Auto Sales and **** improperly cast this issue as a warranty problem and provided contact information for the warranty company.

• Initial Complaint

  08/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  BEWARE!!!!!! These people will scam money from you by means of a warranty attached to your auto loan and tell a plethora of lies to cover up their illegal acts. I never thought simply buying a car would lead to fraud and identity theft issues!!! They will proceed to cancel the warranty as soon as you walk out of the dealership and once the finance company pays them for the warranty and the car they will then pocket the difference (the cost of the warranty), in my case $3,000 PLUS INTEREST. I have never felt so taken advantage of. They don't care for their customers at all, what business God-fearing business will steal $3,000 from a customer and make the customer obligated to pay back the stolen funds plus interest, you guys are a special type of ruthless . They pocket the money for the warranty and leave you to pay for the warranty and the compound interest that is being accrued.

  Business response

  09/01/2023

  ****************** purchase price of the warranty has been refunded to her lienholder. Please see the attached check copy.  No scam or theft was involved.  

   

  Sincerely,

  *********************

  Controller

  Marietta Auto Sales

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On May 28th, 2023 a 2012 chrysler 300 was sold to me through Marietta Automotive sales. with in 3 days the car was overheating and was taken back to the dealer to fix the issue. After 2 days in their repair shop the car was returned and on June 2nd 2023. Upon receiving the car, it still continued to overheat and was taken back to the Marietta Automotive Sales to be fixed yet again. A contract was signed from the dealership that the car was returned in working condition. on June 15th 2023, the car was continuing to overheat and was taken to Autonomous ******** to be fixed once more by their mechanics. On July 13th, i was told that the car needed a new engine and that the dealership was not goin to replace the engine even though i have a warranty on it nor replace the vehicle OR return my initial deposit for the vehicle. Upon further research, This car group has had a reputation of selling faulty cars and scamming clients out of their money and leaving them in financial despair since 2020 when they were featured on the news for selling a ****** that had been involved in a wreck and no airbags and safety features were replaced or noted in the sale of the car. This issue has affected my credit since I spoke to the financial institution to reach out to the dealer to void the car payments.

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a car on July 15 2023 with a down payment of $7500. When I drove the car home the engine light came on and I immediately called the dealership before they closed. The asked me to bring the car in on Monday July 17 2023. I did and they said it was the gas cap and reset the light so it would go off. When driving the car home the whole car locked up (the engine locked ) and the car lost all power resulting in me nearly being in an accident on the interstate. The police came and I had to have the car towed to my house $80. This morning July 18th I had the car towed from my home to the dealership which cost $326. The dealership asked why the car was brought to them and wanted us to pay to have the car towed somewhere else. I asked for my money back because I literally have not been able to drive the car 24 hours. The manager and everyone was rude and unwilling to help. I believe that this was fraud and grand larceny at the very least. I want my money back and this deal pulled as not to affect my credit.

• Initial Complaint

  05/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 5/26/23, I purchased a F150 from Marietta Auto Sales. The salesperson used tactics unbecoming of a first-time buyer. I was talked into putting a down payment of $300 on a GAP policy which was inflated 3 times above the market price for a GAP policy. The warranty that I was talked into buying, which is not applicable for the first 30 days was inflated by 4 times the market price. I drove the truck home, and saw oil, fuel and transmission leaks on my driveway. I took the truck for a post purchase inspection which revealed leaks in the fuel system and transmission, along with Oil and engine leaks. The repairs will cost $1,300 to repair. I contacted Marietta Auto Sales and they have yet to respond to my consumer concerns. DO NOT PURCHASE ANY VEHICLE FROM THIS USED AUTO DEALER. THEY WILL SALE YOU A PIECE OF JUNK AND DO NOTHING TO PROMPTLY COMPENSATE YOU FOR THE POST SALE R***IRS. THIS BUISNESS SHOULD BE REVIEWED BY THE BBB AND THE *** AS THIS TRUCK SUPPOSIDLY PASSED AN EMISSIONS TEST, HOW IS UNKNOWN TO ME WITH ALL OF THE **** LEAK ISSUES.

  Business response

  06/15/2023

  I am sorry to learn that ****************** is disatisfied with his purchase.  However, ****************** signed the Buyers Guide, commonly known as the AS-IS (see attached), which states that he is taking the vehicle in the condition it is in.  It also states that the customer can have the vehicle inspected prior to the completion of the sale by his own mechanic, either on or off our property.  ****************** chose not to do so.  As to the extended service agreement ****************** purchased, it states that the warranty begins on the EFFECTIVE DATE.  On page 2, under definitions, it clearly states that the effective date of the plan is the later of 30 days from the date of purchase or **** miles whichever is later.  Again, ****************** signed the document.  

  Sincerely,

  *********************

  Controller

   

   

• Initial Complaint

  03/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On the 21of march 2023 Marietta Auto Sales sold me a ***** Pilot elite for 24k; the same day the warning lights came on so I went back the very next day they told me that is a minor problem with the battery and everything was fixe but it was not true because when I drove home for the 2nd time the lights came on again so I return it on the 28 this time to definitely return the car and get my money back. . The head manager stated that they got my money and I was stuck with that LEMON car .I finally the car key on the manager table for im all he care Is the customer money but not the customer happiness.

• Initial Complaint

  12/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased Vehicleon11/12/2022 from Marietta auto sales, and there were some questionable fees, but whats done is done. My issue is that I paid off my account in full on 11/23/2022, and CHASE Bank notified me that I needed to request a Cancellation of *** insurance coverage with them, and get them to send me a check for the full amount of $1,200 since it has been paid off in less that 30 day. I have sent them, CHAse, and ************************************* who is the administrator of the *** insurance a letter of cancellation.As of today, I still have not heard from anyone. **************** keeps telling me that the will contact me shortly, but they never do. I just want to know if they got the letters, and when will I get my *** insurance refund back?

  Business response

  12/28/2022

  See attachment.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩