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Business Profile

Computer Software Developers

MyTAXPrepOffice

Reviews

Customer Review Ratings

4.79/5 stars

Average of 270 Customer Reviews

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Review Details

  • Review fromAlex

    Date: 12/01/2023

    5 stars
    I've been with a few software companies and have realized that MyTaxPrepOffice team is very different and stands out among the others in so many ways. They really know how to treat customers with respect and knowledgeable professionalism.
  • Review fromAccounting V

    Date: 12/01/2023

    5 stars
    1. COST EFFECTIVE
    2. GREATE TECH.SUPPORT
    3. FREIENDLY ENVIROMENT
    4. IMPOVING SYSTEM CONNSTANTLY
    5. WOOD RECOMEND TO EVERY TAXPREPAYER.

    MyTAXPrepOffice

    Date: 12/05/2023

    Hello and thank you for the 5-star review! You just described our top brand promises...affordable, great support, and continuous improvement. We look forward to supporting you through another successful tax season! 
  • Review fromMARYSELL A

    Date: 12/01/2023

    5 stars
    My TAXprep office is incredibly easy to use, even for those with little tax experience. The navigation is clear, and each step is explained understandably...
    The error-checking functionality and accuracy guarantee are highlighted. It gives me confidence that my tax returns are accurate and comply with all regulations.
    Thank you

    MyTAXPrepOffice

    Date: 12/05/2023

    Hello! Thank you for taking the time to leave us a 5-star review! We really appreciate the time it takes and it is so helpful for other tax preparers looking to make the switch to a new software program. We love our program, but it's better for them to hear it from a user working in the real world. We look forward to partnering with you for another successful tax season!  
  • Review fromCAROLYN A

    Date: 12/01/2023

    5 stars
    I LOVE THIS SOFTWARE, QUICK RESPONSE. KEEP UP GOOD WORK.

    MyTAXPrepOffice

    Date: 12/05/2023

    Hello and thank you for kudos. We love our loyal customers! We appreciate you taking the time to leave us a positive review. It helps others feel comfortable in making the switch to MyTAXPrepOffice. Thank you for being the most important part of the MyTAXPrepOffice family! 
  • Review fromCelma F

    Date: 11/30/2023

    5 stars
    Excellent customer service, easy software to use, and the support team has sense of urgent helping us to fix the issues.

    MyTAXPrepOffice

    Date: 01/05/2024

    Thank you for the positive review! We are looking forward to partnering with you for a successful tax season! 
  • Review fromCOLLETTE A

    Date: 11/27/2023

    5 stars
    Today i had my training seminar with KEESHA. She was not only courteous, sweet, patient, but
    extremely knowledgeable and helpful. We covered a tremendous amount of information from setup to preparation as well as other tools and pertinent software maneuverability and functionality.
    In summary, I believe that this is a VERY POWERFUL TAX SOFTWARE PROGRAM, and I am sure that I will be very satisfied. I am so impressed with this software and believe it to be even better than ****** BASIC ******** UNLIMITED software which I have using for over thirty years!!!!
    I am looking forward to working with MYTAXPREP software team! Thank you very much!

    MyTAXPrepOffice

    Date: 01/05/2024

    Thank you for the positive review! We are so excited to have you as a new member of the MyTAXPrepOffice family! 
  • Review fromAndrew D

    Date: 11/02/2023

    5 stars
    The best software I've used for tax prep. Easy to use. The portal is great and customer service is phenomenal.

    MyTAXPrepOffice

    Date: 11/04/2023

    Hello and thank you for the 5-star review! We appreciate it! We're excited for the Tax Year 2023 release of MyTAXPrepOffice which has many new features and enhancements. We love hearing you think we're the best, but we're never going to stop improving. Thank you for being the most important part of the MyTAXPrepOffice family! 
  • Review fromLOU B

    Date: 10/11/2023

    5 stars
    Just completed the new user training with Alex S. He took the time needed and did not limit our time to the original time scheduled. He was excellent at explaining the features of the software He encouraged questions to ensure I was comfortable with the new product. Since I am completely new to MTPO, I cannot comment on how well the product performs but I can comment on my initial impression of the software and its features. I am impressed and I look forward to using the product for the 2023 tax year.
    LMB

    MyTAXPrepOffice

    Date: 10/17/2023

    Hello and thank you for your positive review! Our free 1-on-1 training is personalized to make sure you are set up and ready to hit the ground running when the new tax year begins. We look forward to supporting you through your first successful tax season with MyTAXPrepOffice! 
  • Review fromVernon G

    Date: 09/11/2023

    5 stars
    Been with my tax software provider for over 12 years. After training with Donyale I realized that I was missing out.
    Donyale spent more than 4 hours going over the details of this software.
    I haven't started tax season as yet but I cant wait to see what is in store.
    I believe this software will help me to operate more proficiently and save me money.
    Thanks Donyale.
    Gees *** ***** ******** **.

    MyTAXPrepOffice

    Date: 09/15/2023

    Hello and thank you for the 5-star review! We are so happy you decided to make the switch to MyTAXPrepOffice. We look forward to supporting you through a successful 2023 tax season! 
  • Review fromDean R

    Date: 08/30/2023

    5 stars
    Just finished the new user training course conducted by Alex Stegner...It was excellent! The session was scheduled for 90 minutes. He spent 150 minutes (2.5 hours) answering my questions and going through the various features of the software. This was the best training session of this type that I have ever experienced.

    MyTAXPrepOffice

    Date: 09/01/2023

    Hello and thank you for the positive review! We understand that making the switch to a new tax software can be intimidating. That's why we're here to help you every step of the way. Not just during training, but throughout the year with our extensive Solution Center and excellent Customer Success Specialists. We look forward to partnering with you for a successful 2023 Tax Year! 

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