Reviews
Customer Review Ratings
Average of 278 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKenneth L
Date: 11/24/2025
5 starsMyTaxPrepOffice software is very affordable compared to other commercial packages, and supports a wide variety of business and non-profit returns and schedules as well as for individuals.
Overall it is a good package and support for a very reasonable price ... with an anti-price-increase feature!Review fromGarbari T
Date: 11/24/2025
5 starsVery affordable, Great customer service and technical support. I have recommended it to others.Review fromHOLLY B
Date: 11/24/2025
5 starsAs an ERO, I have been using My Tax Prep Office for the past seven (7) years and will continue using their transmission services. I have had many tax issues over the past seven years. My Tax Prep Office has promptly helped me resolve my issues with a live customer support agent or live first or second level technical support specialists. They do call you, and email to let you know when your problem has been resolved. I have had some pretty complicated form issues which required their programmers to design fixes in the program. These high level issues were resolved in less than 3 days and I was able to submit my client's tax return. These critical moments that can make or break a tax business is why I keep choosing My Tax Prep Office for my professional tax needs.Review fromAngelica G
Date: 11/22/2025
5 starsI have used the MyTaxprep for years and Love them and would recommend. Great Software to use.Review fromAshley C
Date: 11/19/2025
4 starsI filed my first return using MyTaxPrep, and I’m genuinely impressed with how intuitive and efficient the platform is. The functionality has made the setup process much smoother, and I really appreciate all the guidance my rep. provided when we walked through the system together.Review fromKola O
Date: 11/17/2025
5 starsMyTaxPrepOffice is simply the best tax software that I have used.
Kempo Financial LLCReview fromCrystal D
Date: 11/10/2025
5 starsShe was amazing! She went over all sections thru in thru and was very detailed in instructions. She answered all questions when asked and walked me through all the questions and where to put the items.
MyTAXPrepOffice
Date: 11/14/2025
Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience was so positive. Providing clear guidance, thorough explanations, and patient support is exactly what we strive for, and we’re glad she was able to walk you through everything step-by-step.
Review fromAmanda O
Date: 11/08/2025
5 starsThe MyTaxPrepOffice is an affordable option to serve my clients. It has all of the forms I need to assist my small business owners as well. They are very friendly and helpful. They go above and beyond to serve their customers.MyTAXPrepOffice
Date: 11/10/2025
Thank you for your kind words! We’re so glad to hear that MyTAXPrepOffice has been a reliable and affordable solution for you and your small business clients. Our team takes pride in providing the tools and support tax professionals need to succeed, and it’s wonderful to know that our service made a difference. We appreciate your trust and look forward to supporting you for many seasons to come!Review fromRobbye W
Date: 11/03/2025
5 starsThis software seems to be nothing short of amazing! To have a one-on-one training with a person who actually takes time to answer all of your questions and hand walk you through the software is priceless. Thank you Andres for your attention to detail and for answering all of my questions. Looking forward to great things with this software.MyTAXPrepOffice
Date: 11/10/2025
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with Andres and that the one-on-one training helped you feel confident using MyTAXPrepOffice. Our goal is to make sure every user feels supported and ready to get the most out of our software. We’re excited to see the great things you’ll accomplish this tax season!Review fromBERTHA R
Date: 10/27/2025
5 starsAndres was very professional and patient. The program offers tons of options to make mine and my client's life easier. Their training department is excellent. I VERY RECOMMEND THIS PROGRAM.MyTAXPrepOffice
Date: 10/31/2025
Thank you so much for your kind words! We’re thrilled to hear that Andres provided professional and patient support, and that the program—and our training team—has made your workflow easier. Your recommendation means a lot to us, and we’re excited to continue supporting you and your clients!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.