Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company manipulated me to release a $1250 insurance check after verbally agreeing (*************************, Mgmt) of the ***** **** location in ******, told me that if I released the check to her that the partscould be purchased once the funds cleared and the remaining balance would be applied toward the balance. Once the check was signed (required by both parties) the amount was held as leverage for me to then make the repairs out of pocket in order to receive the amount which was released in the check back in any form. The manager used lies and had fraudulent interntions for the funds released to her.

  

  Business Response

  Date: 01/24/2024

  Mr.  ******** did not have to release the check to M&S AUTO SALES, INC  at all.  ********************* would have written the check directly to M&S AUTO SALES, INC.  Insurance checks are never written straight to a consumer when there is a lien holder or it is a lease because the customer doe not own the vehicle yet.  We require to be named insured and additional interest on each vehicle to protect our interest.  We explained to the customer that the repairs would have to be made and we could cut a check to the repair facility or to the customer once the vehicle was inspected.  Please see the attached INSURANCE AUTHORIZATION AND POWER OF ATTORNEY.   There is no reason at all for us to try and manipulate a customer we have all authority to have the vehicle repaired from the funds and vehicle inspected.  This is all explained in a 45 minutes closing to make sure the customer knows and understands all of his documents.  Please let me know if you have additional questions, we would be happy to answer.   

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Put down ******* on vehicle, they repossessed the vehicle after 1 day late, and wouldn't let me get it back. Very dirty company.

  

  Business Response

  Date: 12/21/2023

  There are only two reasons a repossession ever occurs.  The first reason is not making payments as agreed and the second is for not have insurance.  Communication is key and we did not repossess after one day of being late.    Did you make your payments as agreed in your contract?  If you did not then you are fully aware that the car would be picked up.  You signed and agreed to those terms.