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Business Profile

Hair Weaves

The Charming Experience

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Weaves.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a wig from Richard 7/6/25. As of today 7/30/25 I have not received it. When i reach out to him he ignores my messages.

  • Initial Complaint

    Date:07/11/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a wig online from Richard ******* Flowers and never received it, he keeps leading me on saying its coming, I looked him up and he is a known scammed in *******

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried purchased a wig from Richard ******* Flowers. I sent my payment he said he would send me my tracking number in a few days. He never sent it. I continued to contact him about the wig to no avail. He stop responding to my texts. Please do not buy from him. He is a scammed. He continually post beautiful wigs but doesn't deliver.

  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a wig for $150 and $12 shipping in July 2024. I still as of today have not received my wig. I have contacted him numerous times and all I get is.I'm gonna mail it out.I'll send you the tracking.I promise i'm gonna mail it out.I'll send you the tracking.I promise i'm going to send you your wig and when I contact him, he tell me that i'm trying to give him a hard time i'm being difficult.I still don't have my wig.I'm gonna send out wigs all this week you'll get your tracking.I promise it's just lie after lie after lie.

    Business Response

    Date: 09/09/2024

    We will make sure we reach out to the customer and resolve this issue 

    Customer Answer

    Date: 10/02/2024

     
    Complaint: 22259381

    I am rejecting this response because:  The response from the business is a generic he sends to everyone. I still have not received my wig or money. He just commented to day he responded to further delay things.

    Sincerely,

    ********* *********

    Business Response

    Date: 10/02/2024

    We will reach out and make sure to get this resolved 

  • Initial Complaint

    Date:08/08/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 12, 2024 I paid $150.00 for a wig from Richard ******* ******************** also known as the Charming Experience. Mr. ******************** informed me that the wig will ship in 7 to 12 days and he would send tracking number. I have reached out to him through messenger many times asking the status and when i will receive my merchadise and tracking number. He stated on July 24 the order will ship on Friday July 26,2024. i reached out to him again on the 7/29/24 requesting the tracking number he stated the wig will ship in the morning 7/30/24. i requested the tracking number again on 7/30/24 he stated on 7/31/24 the order will ship the week od 7/31. On 8/1/24 I reached out to him requesting to refund my money back. He stated my order was shipped on Friday 8/1/24. Mr. ******************** is unable to provide tracking number. I have not received a refund nor wig.

    Business Response

    Date: 08/15/2024

    We will make sure we reach out to the customer and handle this matter to make sure the product is delivered 

    Customer Answer

    Date: 08/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

    Customer Answer

    Date: 08/29/2024

     
    Complaint: 22111481

    I am rejecting this response because: After contacting the BBB I received a message  from Mr. ******************** on  August 13, 2024 stating that he will send the tracking number to my order. I reached out to Mr. ******************** on August 16, 2024 and August 19, 2024 and as of today August 28, 2024 Mr. ******************** has not responed to my request nor have i received my $150.00 OR WIG.

    Sincerely,

    ***************************

    Business Response

    Date: 08/29/2024

    The tracking number is being attached this Friday 

    Customer Answer

    Date: 09/03/2024

     
    Complaint: 22111481

    I am rejecting this response because:
    This is the response I have received from day one of ordering.. Mr. ******************** is not an honest business person. Therefore, I want my money back .

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/29/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wig for $150 and he stated it would be shipped in 7-10 days with a tracking number and it never did. Kept asking and he changed the shipping date but no tracking number and refused to refund my money. Still no wig and no tracking number.

    Business Response

    Date: 08/13/2024

    We will reach out to the customer to make sure this is handled 

    Customer Answer

    Date: 08/13/2024

     
    Complaint: 22060936

    I am rejecting this response because: the company has in no way made attempts to contact me and didnt send the wig and has probably done this to more than me. I would like my refund. The business has promised nothing but lies. 

    Sincerely,

    *******************************

    Business Response

    Date: 08/13/2024

    We will attach the tracking number here in 24 hours 

    Customer Answer

    Date: 08/13/2024

     
    Complaint: 22060936

    I am rejecting this response because: he has said this several times about attaching a tracking number as you can see in our previous conversations and none was provided. This business has been frauding people out of their money and getting away with it. Refund. Hes been promising a wig for two months now and havent received it. 

    Sincerely,

    *******************************

  • Initial Complaint

    Date:05/19/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a wig in the amount of $373.99 in September 2023 from Richard ******* Flowers also known as The Charming Experience. I followed up each time and asked when the wig would be ready and was told over and over thats he overlooked it and hes sorry. There was always a reason why he didnt mail it even though there was always pictures of him mailing out packages. I started asking for a refund and even sent a cash app request for my money. I was then called a weird a** b**** then he stayed in his messages that he would ruin me and he would make more of an impact destroying me (just for asking for a refund of a product I didnt receive) then he proceeded to block me on his phone and on cash app. I reached out to a few people and was sent a link to a site where it states he was a scammer who scammed over 50 people (maybe more) especially people with alopecia. I was disgusted that this person stole my money and never intended on sending the product. The way he threatened me for asking for my money was devastating especially since I saved to buy this wig.

    Business Response

    Date: 05/20/2024

    Customer will receive update 

    Customer Answer

    Date: 05/20/2024

     
    Complaint: 21733999

    I am rejecting this response because: I have been waiting on a response for almost a year and I'm at the point where I don't want to wait anymore. I paid for a wig he had no intention of sending me as he's a scammer and I am requesting my money back. I sent a cash app request for a refund and he declined it and blocked me. This response is not good enough as I am now seeing that Im not the only victim of this crime.

    ***************************************************************************************************************


    Sincerely,

    *****************************

    Business Response

    Date: 05/20/2024

    We have reached out to the customer and will update them 

    Customer Answer

    Date: 05/20/2024

     
    Complaint: 21733999

    I am rejecting this response because: The business has not contacted me at all in response to getting a refund for wig not received or anything of the matter.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:04/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 1, 2024, I ordered a wig from Richard ******* Flowers. He said his production time was 7-12 days. Today is April 18, 2024. Despite reaching out by text messages multiple times, Richard ******* Flowers has neither manufactured or shipped a wig to me. He has not sent any pictures of any wigs. He was quite disrespectful when I inquired via text message today. He alluded to our conversation on ********* looked up my ******** account, and texted a screenshot of it to me. I find his actions threatening, unprofessional and disingenuous. He should not be able to take advantage of consumers in this fashion.

    Business Response

    Date: 04/17/2024

    The business have terms and agreements we have made the customer aware of it ! The customer is still within time of the provided business days of the terms and agreements! The units are custom made and the order is already being made ! The customer is ******* Because she said she has to be married in two days . We. Any provided refunds on orders that are already being made! We will attach the tracking number within the next two business days 

    Customer Answer

    Date: 05/10/2024

    In response to a previous complaint, business owner alleged that he would send the tracking number within two days. I have not received a tracking number, nor a refund. I have received no communication from the business. I paid $175 on March 1 and was told wigs take up to 12 days to be shipped. When I inquired 6 weeks later, I was told the businesss terms include up to ****************************************************** the process of being made, that no refunds are available and that the wig would be shipped the next morning with a tracking number being sent to me. When I asked about the tracking number, I was told that I made threatening remarks and was harassing the individual who replied to my messages. No wig, tracking number or refund has been received by me.

    Business Response

    Date: 05/10/2024

    It states on the website site it can take 7-45 business days on orders and before they can even check out its a automatic agreement! The customer is receiving there order for sure 

    Customer Answer

    Date: 05/10/2024

     
    Complaint: 21587455

    I am rejecting this response because:
    The business owner states in his response that it can take 7-45 days from the date of the order. 45 days from March 1, 2024 is mid April, 2024. It is now May 10. No order has been received. 

    I respectfully request a refund in the amount of $175.00.
    Sincerely,

    ***********************;

    Business Response

    Date: 05/10/2024

    As stated the business is still with in time of the terms and agreements! Its states business days . And the customer will receive the order and tracking will be attached here 

    Customer Answer

    Date: 05/10/2024

     
    Complaint: 21587455

    I am rejecting this response because: I have made every good faith effort for the business to fulfill its obligation. By the owners own admission the fulfillment time on the website has expired. The owner has promised previously to send the product and/or tracking information and has failed to do so. I have no expectation of receiving the unit or a tracking number. 

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/29/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Date of the transaction was December 19, 2023. I order a Hair Wig from Richard ******* Flowers. I paid ****** through cash app. After some time had passed, I reached out to him through this messenger asking about the status and when would I receive my merchandise. Now this was on January 11, 2024. He stated that he will have my order out by Tuesday) which would have been January 16, 2024. But to no avail. On January 25,2024 @ 5:54 p.m. I reached out to him again, informing him that I still have yet to receive any package. He responded four days later. stating that "it will arrive to me this week. On February 4, 2024, I sent him another message inquiring but to no avail. February 15, 2024, I sent a message asking for a refund because it had been over a month. He denied my cash app request and sent a message stating he is getting all orders this weekend. February 22, 2024, I again asked for a refund, but to no avail. February 24, 2024, I sent another message regarding weather he was running a game on innocent people. On February 27,2024, I sent another message because he did not provide me with any tracking information as he stated that he would and declined my cash app again. To this day, I have not received anything not even the money that I sent. i have all of the messages saved to my phone regarding this matter.

    Business Response

    Date: 02/29/2024

    I will make sure to reach out this crusty to resolve this issue 

    Customer Answer

    Date: 02/29/2024

     
    Complaint: 21366008

    I am rejecting this response because: All it takes is for ******* to do is send a refund through Cash app in the amount of ******. There is no need to reach out to me at this point.

    Sincerely,

    Dr. Closetta *****

    Business Response

    Date: 02/29/2024

    We contact the customer to resolve this issue!

    Customer Answer

    Date: 02/29/2024

     
    Complaint: 21366008

    I am rejecting this response because: The business stated that he has reached out to me and he has not as of yet . Again, at this point, he need to provide a refund in the form of Cash App in the amount of ******. This issue could be rectified. Current time is 10:11 p.m.  

    Sincerely,

    Closetta *****

  • Initial Complaint

    Date:02/17/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a wig on Jan 7th never received the wig,kept promising wig was completed but never sent.requested refund and he declined and stop responding ro my messages

    Business Response

    Date: 02/18/2024

    I will

    comesct the customer and take care of it 

    Customer Answer

    Date: 02/18/2024

     
    Complaint: 21309636

    I am rejecting this response because: He has no intentions on sending me my money nor the wig PER HIS MESSAGES. Until I see the refund I will continue to reject his messages and will go to next level for my refund.

    Sincerely,

    ***************************

    Business Response

    Date: 02/18/2024

    I have reached out to her with update she was sending threats to the business. The customer will still receive order and tracking number will be attached here as well

    Customer Answer

    Date: 02/18/2024

     
    Complaint: 21309636

    I am rejecting this response because: all 90 of these complaints which some I have contacted has never received tracking nor refund.Broken promises.I made promises not threats to report him to the fair trade ect and attorney generals off and  to get the police involved with theft/scam.All promises.

    Sincerely,

    ***************************

The Charming Experience is NOT a BBB Accredited Business.

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