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Business Profile

Pest Control Services

Terminix

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 3,228 total complaints in the last 3 years.
  • 1,043 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    RE: Windows Splattered with Pest Control Chemical, Exterior Pest Control Service.April 11, 2023, 8:30 a.m., a Terminix technician performed exterior pest control service at my residence. At approximately 9:30 a.m., as I went to look out of my window, I discovered there were streams of liquid pest control chemical that had dripped about halfway down the front window glass. Upon this discovery, I went outside and found that every exterior window glass of my home had streams of liquid on them. My patio door is a real mess, and you can barely see through it. Chemical was sprayed on the top of the door and through the burglar guards and screens directly onto the glass, leaving splattering and streams of liquid from top to bottom., and down to eye level on every window on my home. On April 20th, I received a call regarding my complaint from Mr. ********************** ************** Manager at Terminix, **************. ***** advised that he would refer the matter to his manager and would get back with me in the next 5 business days.During this conversation, ***** suggested sending the same technician back with some rags to clean off the residue; or, pay me and I could have windows cleaned myself. I advised that I did not wish to have the same technician back on my premises; send some else. As requested, I provided via Email, a copy of my Invoice for recent ************************ November 2022, $170.00, to get approval for Terminix to issue a check as a possible resolution for this problem via email-- ********************************** Thursday, May 4, 2023, 10:00 a.m., and Monday, May 15, 2023, Called ************** and left voicemails for callback. No response from ***** to date.I am referring this matter to you because I feel that I am getting the runaround. I need to come to some consensus on how to resolve this situation to get my windows cleaned. Your assistance in resolving this matter will greatly be appreciated.

  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attached a document that outlines what has happened over the past year. It includes a timeline, names, and how much we have spent. The amount spent is not only what we have given Terminix but what we have had to pay other businesses, to correct their error. We did receive a partial refund, which has been included in the timeline, for work we were later told they could not have completed.Should Terminix want invoices, I will be happy to provide every invoice to date. If Terminix does reach out, I want it to be someone at a higher level than the local branch manager. I will not speak with anyone at our local branch, including ****.

  • Initial Complaint

    Date:11/29/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Terminix it is clear to me that you guys are not I'm the business of getting rid of roaches as they've been to my home several times sincerity summer and I still have ROACHES.. I own to homes . Ones is deep due to built out basement but I have managed to spend $ 48 and got rid of roaches there. I JUST WANT MY MONEY FOR ALL THE SERVICES I'VE PAID FOR

Terminix is NOT a BBB Accredited Business.

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