Complaints
Customer Complaints Summary
- 188 total complaints in the last 3 years.
- 90 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
First I would like to say that the GWC Warranty is a scam. They do not honor any repairs that are listed in their brochure at all. I purchased the warranty due to the dealer insisting & because I was purchasing a used car. Within the 2nd day of getting the car I had a transmission fluid leak there was an issue with the Transmission & the warranty wasn't honored due to that I had gone to the dealer asking to cancel the *************************** was in a ping pong match because both the ******************************* were stating that I had to go each company to cancel. Once I finally got the appropriate information I went to submit the canceling of the warranty it was to late. Since under the contract you had to cancel within 20 days. So then I was stuck with a GWC Warranty & paying for something that was useless. Since then I have had to pay almost ****** dollars out of pocket of repairs to the car that GWC Warranty indicated was not covered. To now the most recent issue 2/14/23 is the issue with the radiator. Again this is used **************************** again will not honor the repair which now I have to pay out of pocket again to be fixed because they are stating it is a compact impact issue. What does that mean its needs to be repaired. I called the GWC Warranty and spoke two reps that were useless & when I asked to speak to a supervisor they refused to come on the phone & was feeding information to the **************** Rep. I was told to contact my insurance company to cover the repair why I was never in accident with the car? I am still waiting from a call from the supervisor I won't hold my breath. This is the worst company ever & it is a scam. They will take your money & will refuse all services according to their brochure. How can they have an A+ rate from the BBB. I would like to cancel this policy & get my money back on what has been paid on it because why pay for something I can't use. What makes it even worse that repair places do not want anything to do with this company.
Business Response
Date: 02/27/2023
Good afternoon *******************
Please accept the attachments as a response to Complaint # ********.
Thank you!
*************************- *** Claims
Customer Answer
Date: 02/28/2023
Complaint: 19410359
I am rejecting this response because: I want out of this and get my money back that has been paid towards this useless warranty.
Sincerely,
***************************Business Response
Date: 03/02/2023
Good evening.
An unfortunate situation where pictures of the radiator, along with the repair facility's statement, clearly show impact damage where an attempt to solder the leaking coolant tube was performed and subsequently still leaking. The *** will not cover for damage or improper previous repairs.
The contract terms show that cancellation of the contract can only occur if the vehicle was considered a total loss by the automobile insurance carrier or was validly repossessed by the lien holder.
Thank you,
*************************- GWC ClaimsInitial Complaint
Date:01/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On About 01/06/2023 My Engine Light came on, and I went to AAMCO Transmission and had it tested. The shop said that I needed a new transmission. I gave the shop all the information for my Warranty for GWC Warranty. the shop removed the drain pan and photographed the transmission and sent the information to GWC in which they decline, until the transmission was torn apart, and all the defected parts were, verified and photographed. at this point "GWC WAS MAKING ALL TYPES EXCUSES," not to pay the claim. the damage and photos were sent, and they speculated, to me and the shop, that i drove the vehicle while it was damage was the given excuse not to pay the contract. This company gave me every excuse in the book not to pay the claim. If there's anybody reading this complaint and would like to, participate in a class action lawsuit, against this fraudulent company, fill free to call me at ************. this company is fraudulent, taking consumers money, building a financial stability by proclaiming they are a business and stilling consumers money. as consumers, we must shut these companies down that are stealing from us taking our money. There intentions are to get rich off of consumers pocket.Business Response
Date: 01/30/2023
Good morning *******************
Please accept the attachments as a response to complaint # ******** filed by ************************
Thank you!
*************************- *** Claims
Customer Answer
Date: 01/31/2023
Complaint: 18883052
I am rejecting this response because: I will never deal with a company, that operate on fraudulent intentions. I paid you almost $1000.00 dollars of my hard-earned money. the advertisement says as soon as the deal was done, my vehicle was covered.
Sincerely,
***********************Business Response
Date: 01/31/2023
Good morning-
It's unfortunate that this situation occurred so early in the ownership, however the contract is very specific as it pertains to conditions that are reasonably determined to have occurred prior to the sale of the **** In this particular situation, there was no evidence provided by the repair facility or an independent mechanical inspector of a sudden catastrophic failure that could have occurred in the first 47 miles after sale.
Thank you,
*************************- GWC Claims
Initial Complaint
Date:12/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Recently bought a ********** Silverado **** from a *********** and also bought GWC Warranty with it. Maybe around month or so after, truck wouldnt start due to starter going bad. I was stuck in a parking lot in the cold. I was going to use GWC Warranty that I bought with the truck to cover the tow and repair costs, however, I had the worst experience with this GWC company. They couldnt find my account even tho I had correct policy number (on the phone with them for over two hours) trying to use their service, but they failed. I also called several Repair shops within reasonable range to see if they take GWC warranty, but they all said no. I went on the warranty website, closest repair shop was way too far and wouldnt answer my calls to see if I can tow there. At this point, I been dealing with GWC over two hours with no help from anywhere. Also, the only repair shops that accept this warranty (only two),are some third party who are not trustworthy to put genuine ***** parts installed. I wanted to be able to get repair done at an authorized ***** dealership, which is reasonable request. ***** dealership are much more trustworthy and they were only ***** mins away. But, all ***** Dealerships that I called said they dont accept GWC warranty. So, in the end, I had to get tow through my ****************** and pay $900 out of pocket for the repair. Now, I went to the *********** where I bought this truck from to cancel this warranty for a full refund and GWC wouldnt provide me a full refund because they found that my reasons were not merit. Which is insane, they couldnt find my policy so I couldnt complete the next steps to get tow, etc. Also, repairs that were suggested on warranty website were way too far and not trustworthy. The only way to get this problem resolved is for me to receive FULL REFUND. Policy Contract # GVG468761FE3.I paid $2499, but only receiving $2270.92 back. As I couldnt use GWC service, I should NOT be charged for anything to cancel.Business Response
Date: 01/23/2023
Good afternoon *******************
Please accept the attachment as a response to the above referenced complaint.
Thank you,
*************************- GWC Claims
Customer Answer
Date: 01/26/2023
Better Business Bureau:
I accept the business response, however, I have not received reimbursement check in the amount of $228.18 as promised in the letter.Please make sure to send check payable to me, *************************.
My mailing address is below:
2 *************************
Oak Ridge, ** 07438
Sincerely,
*************************
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