Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 11, 2023, I purchased a 2020 Jeep Gladiator with ****** miles along with GWCs Exclusionary Warrantytheir highest level of coveragefor $4,930.00. Since then, the vehicle has been carefully maintained, with full service documentation submitted to ***. Under my ownership, it has been driven fewer than ****** ******** ****** miles, the engine failed completely without warning.On May 31, 2025, while driving through mountainous terrain in *******, **, in 105-degree heat, the vehicle began to overheat. There were no prior alerts or issues. The day before, it passed an emissions test with no problems. When the overheating warning appeared, I drove a short distance to a safe location to protect my family and called for a tow to the nearest Jeep dealership.After inspection, the dealership diagnosed severe engine damage requiring replacement of the long block assembly, EGR cooler, valve covers, intake system, sensors, actuators, and both catalytic converters. Total repair cost: $18,622.09.Despite following all warranty terms, *** denied the claim entirely. After multiple calls, they agreed to cover only the head gaskets at $4,293.38, leaving a $14,328.71 balance. Their reasoningthat I knowingly drove the vehicle while overheatingis unfounded.GWCs partial approval contradicts itself. Covering the head gaskets acknowledges the root cause of the damage, yet they refuse responsibility for the resulting failures. This selective coverage is unreasonable, especially considering the Exclusionary Warrantys scope.Engine issues like this are a known defect in 2020 Jeep Gladiators with the 3.6L V6commonly involving gasket failure, overheating, and engine replacement.This situation has created avoidable financial strain and stress. I am formally requesting that GWC honor the warranty and cover the full cost of repairs, as detailed by the dealerships service report.I look forward to your prompt response and full resolution of the remaining $14,328.71 balance.

  

  Business Response

  Date: 07/24/2025

   We recently engaged with the customer following their call to contest the denial of their claim. During the conversation, the customer expressed concerns about overheating issues with their vehicle, which they had researched online, and described the situation as a catastrophic failure. They confirmed that the vehicle indeed overheated, prompting them to add coolant.The customer attempted to drive approximately 33 miles to the dealership but reported that the vehicle ceased functioning after driving 15 miles.
  
  The customer maintained that no warning lights were illuminated and believed they should have been allowed to drive the vehicle to the shop after adding coolant. We explained that, as per the policy guidelines,if a vehicle experiences any issues, the expectation is to safely stop and tow the vehicle to the nearest shop. The customer argued that this would put their family at risk, which is why they opted to continue driving.
  
  We clarified that these terms are outlined in the contract and that further operation of the vehicle under these conditions does affect their coverage. We outlined the findings of melted parts that resulted from continued operation, which were not linked to a sudden failure. Consequently, We informed the customer that coverage would only apply tp  the original failure related to the head gaskets, as identified by their repair shop. Unfortunately, any damage incurred while attempting to drive to the shop would not be covered by the policy.
  
  The customer indicated their intention to contact the Better Business Bureau and stated they might pursue legal action. We reiterated that the position is based on adherence to the contract terms. Upon the customer's request for further escalation, I informed them that the matter had already been escalated and that this was the extent of our assistance.
  
  It is important to note the responsibilities outlined in the customers policy, which state that:
  
  - The customer must have their vehicle serviced in accordance with the manufacturers recommendations. Proof of such service,including verifiable receipts showing date and mileage, must be presented for repairs to commence.
  - Service in compliance with the manufacturers recommended intervals (within ***** miles and/or 30 days) is necessary to remain compliant under the contract.
  - Upon notification of a mechanical breakdown or failure,the customer must take steps to protect the vehicle from further damage,regardless of whether the breakdown is covered by the contract. Operation of the vehicle in a manner that causes additional damage related to the original issue will be considered a failure to protect the vehicle and will not be covered under the contract.
  - The customer is responsible for ensuring that the oil warning and temperature warning lights are functioning. They are required to safely pull the vehicle off the road and shut off the engine immediately when either of these indicators signals a problem.

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle warranty from the said business. The car was taken to the dealership for repair and *** denied all claims while 3 of the 4 issues are clearly covered in the contract. The service center said it was suspicious

  

  Business Response

  Date: 07/24/2025

  To whom it may concern:

  Thank you for forwarding Mr. ********* comments to us.  We will contact Mr. ******* directly to address his concerns.

  *** ****

  GWC

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding an unresolved warranty claim with GWC Warranty.On June 24, 2025, I took my car to the mechanic for a mechanical issue. We were waiting for confirmation about maintenance records. On July 8, I called GWC to follow up and was told they were waiting for the service estimate.The estimate was sent on July 9. After that, *** said an inspector would be sent within 24 hours. On July 11, I called again and was told it was a big job, and the inspector would be sent within 48 hours, possibly on Monday, July ***** of today, I have not received any update from ***, and my mechanic has not been informed if an inspector was scheduled or sent. I have now been without my car for almost a month, causing significant inconvenience and hardship.I have called GWC multiple times and only received conflicting information and no resolution.I am requesting immediate action from *** to finalize the inspection and approve or deny my claim so my vehicle can be repaired as soon as possible.Thank you for your assistance.

  

  Business Response

  Date: 07/15/2025

  To whom it may concern:

  Thank you for forwarding the customers comments to us.

  GWC scheduled an inspection of the customers vehicle - we are currently waiting for the inspection report to be received by GWC.  Once the inspection report is received and review, GWC will contact the repair facility with our decision on the claim.

  The inspection report should be received today or tomorrow at the latest.

  *** ****

  GWC

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23601024

  
  I am rejecting this response because the business has not provided a clear or firm resolution timeline. I was informed that my mechanic should call on Monday if he does not hear from them, which is not an acceptable solution.
  
  
  My vehicle has been in the shop since June 24, and I have repeatedly been told to wait without any concrete commitments. I need a specific and final decision on my claim this week, not open-ended instructions to call again later.
  
  
  I request that this complaint remain open until a confirmed final decision is made and communicated directly to me and my mechanic.
  
  
  Sincerely,
  ******** ********
  
  
  

  
  

  

  Business Response

  Date: 07/18/2025

  To whom it may concern:

  After reviewing the customer's claim and supporting documentation, GWC is going to contact the repair facility and authorize the repairs to the Transmission.

  Please contact me if you have any questions.

  Thank you,

  *** ****

  GWC

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GWC Warranty has ***eatedly and deliberately denied claim for our 2016 ****** STI.The failure involved the oil pump,a sealed,internal lubricated component explicitly listed as covered in our contract.*** has delayed and denied this claim since May *******,without providing credible justification or complying with federal law.The denial reasons changed multiple times. First,they claimed a typo.Then,they said maintenance couldnt be verified even after Valvoline confirmed oil changes.Later, they claimed our business Magdaluyo Auto had no record of servicing the vehicle.We are the owners,and GWC never contacted us.When we corrected this,the *** hung up on us.They then denied the claim citing a catless downpipe and deleted O2 sensors both factually incorrect.After GWC requested an engine teardown,we personally visited the shop and documented that the catalytic converter and O2 sensors were present and intact.The O2 sensor in question was temporarily unplugged due to the engine and exhaust manifold(header)being removed as part of the teardown process requested by *** themselves.Additionally *** inspector failed twice to take the required documentation photos.The shop owner took and submitted all necessary evidence and photo's to ensure proper inspection review.Manager ***** ***** later stated he Googled our last name,found afuture build listonline from Subiefest,and used uninstalled parts from that list to justify denial.That is speculative,irrelevant,and a clear violation of our privacy.They also altered contract information without our knowledge,consent,or written approval,despite us being the legal contract holders.On recorded calls,multiple GWC ***s admitted they do not follow the MagnusonMoss Warranty Act,and refused to provide the burden of proof legally required for denial based on modifications.When we pushed for answers,escalation,or documentation,we were consistently hung up on.We demand *** approve the covered ***air and comply with all federal laws.

  

  Business Response

  Date: 07/14/2025

  To whom it may concern:

  Thank you for forwarding Ms. *********** comments to us. The claim on Ms. *********** vehicle has been denied because the vehicle is modified. Ms. ********* has spoken to the ** of Claims and was instructed to submit her questions in writing to the ***, and we will respond to her questions.

  *** ****

  GWC

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23595466
  
  I am rejecting this response because:
  I have sent an appeal letter which had no response. *** has not provided burden of proof, has not complied with their own page 4 line 12 section. *** also MODIFIED the contract without consent or approval which would be a breach of contract and illegal business practices. PER FEDERAL LAW AND ********* **** WARRANTY ACT YOU NEED TO PROVIDE BURDEN OF PROOF AND PROVIDE THE TECHNICAL DATA AND INFORMATION ON THE AFTERMARKET EXTERNAL EMISSIONS COMPONENT CAUSED THE INTERNALLY LUBRICATED OIL COMPONENT TO FAIL. GWC YOU HAVE SAID MULTIOLE **** THAT THAT DOESNT APPLY TO YOUR BUISNESS PRACTICES WHICH I HAVE RECORDED AND HAVE ALSO BROWKN DOWN YOUR CONTRACT AND EVEN SHOWN AND PRESENTED YOUR OWN VERBAGE THAT SAYS DIRECT CAUSE OF FAILURE. SO AGAIN EXPLAIN HOW A EXTERNAL EMISSSIONS PART CAUSED AN INTERNAL ENGINE PART TO FAIL. That is not possible by laws of physics call any shop you want to confirm this you will be surprised that I am in fact correct and not giving false information like your **** have given me along with lies which Ive called out and proven. 
  
  Annastoshia

  

  Business Response

  Date: 07/14/2025

  To whom it may concern:

  Thank you for forwarding Ms. *********** comments to us. The claim on Ms. *********** vehicle has been denied because the vehicle is modified. Ms. ********* has spoken to the ** of Claims and was instructed to submit her

  questions in writing to the **** and we will respond to her questions.

  
  *** ****

  
  GWC

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23595466
  
  I am rejecting this response because:
  This is not a professional response to my reply to the same identically thing you replied previously. Also the vp **** ****** even said he doesnt know anything about engines, he is only going based off what was in the notes. So again per federal law please provide burden of proof, respond to my appeal that I gave 3 days to respond to that was the 7th today is the 14th, also provide why the contract was modified without consent or approval from ******* *********. Again per federal law you HAVE to provide burden of proof and comply with not breaching a contract which you have. 
  
  Annastoshia

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my ***** equinox in July ********************************************************************************************************************************************* everything was fine with it and then the beginning of March it broke down and we had to get it towed to the mechanic And they said that the timing belt broke and broke the engine, so they submitted a claim to *** and said that we needed to show proof of three oil changes, but two of them weve done ourselves and every time we call them and talk to them, they say that they need more information More records I called them a few days ago and I asked them if I could take a screenshot of Carfax and send it to them for the log of the miles and the lady on the phone told me yes and I called today to ask about the status of it and the lady on the phone today said that I need to provide a call log book and said that they havent received anything for the call logs even though I submitted the Carfax and I told them I did every time I call they tell me that theyre missing a document and I tell them Ive already sent it so then I just send again and then I call again and they tell me that theyre missing something else or that somethings not good enough and then my mom has a contract with them and after seeing and hearing all of the house Ive been having to go through. She tries to cancel her contract and the lady on the phone tells her that she can only cancel if its been repossessed or totaled.

  

  Business Response

  Date: 07/01/2025

  To whom it may concern:

  Thank you for forwarding Ms. ****** comments to us.  We will contact Ms. **** directly to address her concerns.

  *** ****

  GWC

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23538710
  
  I am rejecting this response because:
  I asked to talk to a supervisor and was told one would call me and no one ever did 
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 07/02/2025

  To whom it may concern,

  GWC has contacted the repair facility and agreed to inspect Ms. ****** vehicle to determine if the failure to the engine is maintenance related or not.

  Ms. **** must give the repair facility permission to diagnose/tear down the engine to the point of failure, then they must contact GWC so we can schedule an inspection of the vehicle.

  GWC will make it decision based of the inspectors' findings.

  Thank you,

  *** ****

  GWC

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Anything that you file a claim for is always denied they will not pay for anything. They look for any reason that they can not to pay for something that is clearly stated is under warranty and it is a rip off why I pay for an extended warranty if nothing is going to be covered under that warranty.

  

  Business Response

  Date: 06/27/2025

  To whom it may concern:

  Thank you for forwarding Ms. **** comments to us.  We will contact Ms. **** directly to address her concerns.

  *** ****

  GWC

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2021 ******* Palisade with ****** miles on December 26, 2023, from ******************** in ******. With the vehicle, I enrolled in the *** Exclusionary Coverage Platinum Protection Plan (Contract No. GVP2B1F84DCD), which clearly states it covers engine repairs, internal components, and diagnostics if related to a covered failure.Beginning in early 2024, the vehicle began exhibiting serious issues, including excessive oil consumption, engine sputtering, and eventual failure. I followed proper procedures and returned to the shop for diagnostics and consumption tests. Despite repeated oil loss and proof that oil was being added frequently, *** denied coverage by stating there was insufficient oil loss. This feels like a blanket denial tactic, despite documentation proving otherwise.I have already paid out-of-pocket for multiple covered repairs and now face a $1,500 teardown cost just to determine engine failure cause, which is unaffordable. The car is undrivable and Ive lost substantial income as a full-time Uber driver because of it. *** has covered a prior repair (March 2025) under the same contract, which proves eligibility and contradicts their more recent denial.I reached out to *** via email requesting reconsideration and to waive or reimburse teardown costs, and have not received a reply. I believe this is an unfair denial of a valid warranty claim and a violation of the contract ******** seeking a full review of the claim, immediate communication, coverage for the necessary engine-related repairs, and reimbursement for the teardown or towing costs.

  

  Business Response

  Date: 06/26/2025

  To whom it may concern:

  Thank you for forwarding Ms. ******** comments to us.  We will contact Ms. ****** directly to address her concerns.

  *** ****

  GWC

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23520591
  
  I am rejecting this response because: it fails to offer any realistic solution or good-faith assistance. *** is demanding that I pay $1,500 out of pocket just to tear down my engine and diagnose the failure a cost they may still deny even after the fact. I am a working mother and a full-time Uber driver who purchased the *** Platinum Exclusionary Plan in good faith. I was sold this warranty under the impression that it covered nearly all internal components, diagnostics, and labor including engine issues, which my vehicle clearly has.
  

  For months, I reported stuttering, burning smells, excessive oil loss, white smoke from the exhaust, and a vehicle that became undrivable. I made multiple visits to the same shop, each time being told to continue oil consumption testing or perform costly out-of-pocket services that delayed necessary repairs. Even with visible signs of failure and documented oil loss including 2.75 quarts missing in a single visit I was denied proper coverage.
  

  Now, when my vehicle is confirmed to be in engine failure, Im being told that *** wont even assess the claim until I somehow come up with $1,500 just for a teardown and if I dont, they wont proceed at all. That is not coverage thats extortion disguised as policy fine print.
  This situation has placed severe financial hardship on my family. I have lost thousands in income, been forced to rely on a second vehicle that has since begun failing under pressure, and received no reasonable path forward from *** despite repeated requests.
  

  The fact that this company has continued to deny or delay support while demanding unaffordable upfront costs shows a complete disregard for the working families they supposedly protect. This complaint is not just about money its about principle, ethics, and standing up against practices that prey on vulnerable customers during their most desperate moments. 

  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 06/27/2025

  To whom it may concern:

  Ms. ******** claim has Not been denied.  Ms. ****** needs to give the repair facility permission to diagnose/tear down the engine to the point of failure so that the cause of failure can be verifed.

  GWC cannot authorize diagnosis/tear down on Ms. ******** vehicle because she is the owner of the vehicle and only the owner of the vehicle can give the repair facility permission for that.

  Once the vehicle is fully diagnosed and the cause of failure has need identified, the repair facility needs to contact *** so that we can send a 3rd part inspector out to verify the failure.

  Until these procedures are completed, GWC cannot move forward with processing Ms. ******** claim.

  Thank you,

  *** ****

  GWC

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23520591
  
  I am rejecting this response because: Despite multiple repair visits, oil consumption tests, and documented vehicle shutdowns, GWC continues to delay resolution by demanding a teardown that I cannot afford. My GWC Platinum Exclusionary Warranty is supposed to cover engine failure and diagnostics related to covered repairs, yet I am being asked to pay $1,500 out of pocket before any action is taken. This requirement creates an unreasonable financial burden and contradicts the warrantys stated benefits. The failure has already been confirmed via scope photos showing internal engine damage, and further delay only worsens my situation.
  
  I have provided maintenance records, repair receipts, and evidence of regular oil additions. The engine is now inoperable, Ive lost income as a full-time rideshare driver, and Im at risk of voluntarily surrendering a vehicle I still owe over $37,000 on.
  
  This situation is not only financially devastating but feels intentionally obstructive. Im requesting immediate resolution or full reimbursement for teardown and repair in line with my coverage.
  
  Sincerely,
  ******** ******

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty requested my car be tore down and now it cant no longer drive. They then decided to deny the claim because I was manipulated and it was perceived that the problem was pre existing so that they wouldnt have to pay out. Im not familiar with cars and I was taking advantage of. I dont want a refund just my car fixed. I bought the car no longer than 3 months ago and I am still responsible for a note and insurance.

  

  Business Response

  Date: 06/24/2025

  To whom it may concern:

  Thank you for forwarding Ms. ******** comments to us. We will contact Ms. ****** directly to address their concerns.

  *** ****

  GWC

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Motor in my 2018 **** Mustang blew up and the insurance company does not want to pay for it after they had us tear the off so an adjuster can look at it and then the adjuster wants us to tear off the turbos which we did and now they want us totear the whole motor apart piece by piece to see what caused to blow the motor which gonna be a number of things And theyre not gonna pay any money unless thats done and we cant afford to keep doing this cause I have to pay for everything theyve been off so far with no money guaranteed back to us

  

  Business Response

  Date: 06/24/2025

   To whom it may concern:
  
  Thank you for forwarding Mr. ****** comments to us.  We appreciate the opportunity to review the matter and will contact the customer directly to address his concerns.  
  
  Thank you,
  
  GWC Warranty
  
  

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly don't know what purpose this warranty serves. Seems like each time I get a call from the dealer, it's a denial from GWC Warranty. I was under the impression that this coverage covers used car purchases. I got this car and it was in good condition. Sad part is, I got this car with only one key. So here we are now having to send in my cluster and immobilizer back to SOA for reprogramming. This process took place only because I didn't have the second key available. (Again, I never got a second key in the first place when purchasing the car) Of course, it was an automatic denial because they decided to treat it like a lost key situation. Which seems totally unfair. Long story short.I have to find $2000. But stay tuned it gets **********, after a week and a half, the cluster and immobilizer (with a new set of 2 keys) is finally shipped back. Thinking all was well now, the advisor stated that a note came with the cluster saying that this unit won't be able to communicate with the existing keyless module in my vehicle. Meaning I will now have to add another $1000 dollars to the bill. In which the advisor stated that *** won't even make the effort to help with the keyless module ********** facing a $3000 bill and GWC not even trying to help with the smallest thing, I've come to the conclusion that they serve no purpose. Basically in the end, they never had the desire to serve us (the customer) with anything. After these reviews were brought to my attention, I see we were doomed from the start.

  

  Business Response

  Date: 06/23/2025

  To whom it may concern:

  Thank you for forwarding Mr. *********** comments to us.  We will contact Mr. ********* directly to address his concerns.

  *** ****

  GWC

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23501287
  
  I am rejecting this response because this seems like no real effort is going to be put into resolving this matter. After waiting for some time for real options during the past 2 weeks, this is definitely proving that no one is trying to listen. Let's give him this generic response and eventually he will vanish. Based on the responses from the advisor working with my car, you guys have your rejections ready with no full clarity of the big picture. Not even the slightest thought or consideration towards offering something rather than nothing at all is ridiculous. I really hope that someone reaches out with some sort of options rather than just denials for matters like this. 
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 06/24/2025

  TO whom it may concern:

  The most recent claim in our system for ***** ********* is dated 3/4/20 - and this claim was paid on 3/13/20.

  Mr. *********** contract expired on 9/20/21.

  Contract # GAAF5A32D6

  Can Mr. ********* supply us with a Contract or VIn # so we can research his complaint?

  Thank you,

  *** ****

  GWC

   

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23501287
  
  

  Contract GVG37687BE83 - Other name on the contract would be ***************************** *****************

  At ****** ****** since June 5th.

   

  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 07/08/2025

  To whom it may concern:

  Thank you for forwarding Ms. *********** comments to us.  We will contact Ms. ********* directly to address her concerns.

  *** Ross 

  GWC