Complaints
Customer Complaints Summary
- 188 total complaints in the last 3 years.
- 90 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought my car **** 540 2018) in April 18 2025 from route 110 auto in ****** and thought it would be smart to buy a warranty with the car just for peace of mind essentially for the engine and all the components, I had acouple problems first day my ac did not work but quickly got temporarily resolved( found out 2 monthes later there was a tiny leak somewhere) i continue to drive the car then my pvc valve rips causing smoke to blow out the exhaust and use to much gas warranty wanted me to file a claim I did so and got resolved relatively shortly after, i continued to drive the car for acouple weeks after this and my car begins to leak coolant I take it to the mechanic September 10 and I was quoted ******* and warranty only wanted to cover 155 for one part
Business Response
Date: 09/17/2025
To whom it may concern:
Thank you for forwarding Mr. ********** comments to us. We will contact Mr. ******** directly to address his concerns.
*** ****
GWC
Initial Complaint
Date:09/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Worse experience ever and I am in my 60's and had dozens of cars in my life, DO NOT BUY FROM CARITE *********** and DO NOT BUY GWC WARRANTY. The *** I bought broke down (engine) less than 24hrs after I left there, Engine blew after around ***** miles (Truck at **** dealer). I was hundreds of miles away, stuck on the side of the highway. They gave me a useless warranty from another useless company (GWC) 30 days/3,000 miles. *** will find any ways not to pay you, horrible company. Imagine your engine blew less than 24 hours from you having your 2019 *** you just bought for $24,000 and nobody wants to take responsability. I bougth it on August 8, 2025 and on August 9, 2025 The *** was done. Now 5 weeks later, they both don't want to spend a ***** to fix the car.Business Response
Date: 09/17/2025
To whom it may concern:
Thank you for forwarding Mr. ******** comments to us. We will contact Mr. ****** directly to address his concerns.
*** ****
GWC
Customer Answer
Date: 09/24/2025
Complaint: 23895071
I am rejecting this response because: They refuse to honor their warranty.
Sincerely,
****** ******Business Response
Date: 09/25/2025
To whom it may concern:
The failure to Mr. ******** vehicle was determined to be existing prior to the sale of the vehicle from the dealership and purchase of the limited warranty. Failures occurring prior to the effective date of limited warranty are excluded.
Mr. ****** will need to contact the selling dealer for assistance in this matter.
*** ****
GWC
Customer Answer
Date: 09/26/2025
Complaint: 23895071
I am rejecting this response because: The Vehicle is a the **** dealer and the **** dealer never came to that conclusion, only that warranty company concluded that, yeah they are judge and jury..... At this point I will look at legal advice.
Sincerely,
****** ******Business Response
Date: 09/29/2025
To whom it may concern:
The failure to Mr. ******** vehicle was determined to be existing prior to the sale of the vehicle from the dealership and purchase of the limited warranty. Failures occurring prior to the effective date of limited warranty are excluded.
Mr. ****** will need to contact the selling dealer for assistance in this matter.
*** ****
GWCInitial Complaint
Date:09/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9-9-25, my *** WARRANTEE was denied when my repair company *******************, in **********, ** contacted them for repair authorization and payment information. Additionally they were informed when questioning why it was denied, to look at SECTION "C" in the warrantee, where it states items that are not covered. However, upon further review with the repair folks as well as the contract, it clearly states that items which appear to be manufacturer installed ARE covered. What I believe has occurred is the person or operator for *** that denied the claim only looked at the part and nomenclature in question and did not understand that this cable was not a standard battery cable but an 15 foot long cable that runs from the battery well in the rear of the vehicle to the front sensors and physically impossible to be removed, repaired, or otherwise disturbed by anything other than a qualified technician. In further review of the CAR FAX as supplied by the dealer of sale of the vehicle, the only time any repair activity or replacement of the battery showing is in 2020 when a new battery was installed by **** of *********. Hence, my belief that this is indeed a qualified warrantee that should have been paid and repaired for by *** less my co-pay obligation.Business Response
Date: 09/16/2025
To whom it may concern:
Thank you for forwarding Ms. ********* comments to us. We will contact Ms. ******* directly to address her concerns.
*** ****
GWC
Initial Complaint
Date:09/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased two service contracts from *************** for my 2018 ***** Accord (VIN *****************) as part of the sales deal. The dealership told me these contracts were through GWC Warranty. When I later tried to make a claim, GWC Warranty confirmed there was no valid contract in my name, meaning I paid for a warranty that does not exist. I requested them to provide proof of contract or to issue a refund. I am seeking a full refund of the contract cost and reimbursement for any costs I incurred relying on what I believed to be active warranty coverage.Business Response
Date: 09/16/2025
To whom it may concern:
Thank you for forwarding the customers comments to us. we will contact the customer directly to address their concerns.
*** ****
GWC
Customer Answer
Date: 09/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****** SathaInitial Complaint
Date:09/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is a joke!! Not only did we buy a vehicle with a major problem we bought the warranty to fix it that is nothing at all what the dealership sold us!! This dealership has had 6 major vehicle issues that was submitted to *** for ***air!! We have ran ourselves dry trying to get our vehicle fixed with this BS warranty!! Sent many many emails for a reimbursement check still cant even get our address right after countless emails!! You will see the ***ly I got this morning and clearly not even reading the email!! We have changed our address now 5 times with emails to back it all up!! We have text messages from *** *** assuring us the address was correct!! Again complete BS didnt even change it!! Be very very careful with this company it looks like we got scammed just like the other 6 that bought the warranty and had their vehicle in the shop 3 days after purchasing for ***air!! The $250 deductible sounds great but its BS our total ***air was $5497.00 Even the dealership said use the warranty Ill pay the deductible we do this with them all the time thats why we sell you the warrenty.Business Response
Date: 09/04/2025
To whom it may concern:
Thank you for forwarding Mr. ***** comments to us. We will contact Mr. ***** directly to address his concerns.
*** ****
GWC
Customer Answer
Date: 09/05/2025
Complaint: 23829120
I am rejecting this response because: I have not spoken to anyone. I have called 5 times with no return call.
Sincerely,
****** *****Business Response
Date: 09/05/2025
To whom it may concern:
GWC called Mr. ***** on 9/4/2025 and left him a message to call back and speak to a specific person.
We will attempt to call Mr. ***** again to review his claim with him.
*** ****
GWC
Initial Complaint
Date:08/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unable to obtain our vehicle while they awaited payment from ***. They called GWC repeatedly and no one would pick up the phone. This went on for hours. Were very disappointed with customer service. It feels excessive at this point.Business Response
Date: 08/28/2025
To whom it may concern:
Thank you for forwarding Ms. ********* comments to us.
We cannot locate a contract for Ms. ******* using the information provided.
Please provide the contract or VIN # so we can locate her contract.
*** ****
Initial Complaint
Date:08/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*** guaranteed to overnight a part to dealership on 8/15/25. Found out they never shipped the part and would not allow dealership to use OEM parts that the dealership had access to. Part did not arrive until 8/18/25. The delay on *** part cost me over $3000 for my business. If *** had of had part shipped as they originally guaranteed, my vehicle would have been repaired the next day. Claims manager was very rude and did not want to take any accountability. *** blamed ***** for the delay. No it was not ***** fault. It was GWC fault due to the fact they dropped the ball on ordering the part when the service advisor and I gave them authorization for shipping on 8/14/25. For the amount of money that the extended warranty cost me there should not have been an issue with using OEM parts from the dealership. After all the inconvenience and loss of revenue that this cost me I feel like GWC should have covered all cost. I should have not had to pay $400.Business Response
Date: 08/25/2025
To whom it may concern:
Thank you for forwarding Mr. ******** comments to us. We will contact Mr. ******** directly to address his concerns.
*** ****
GWC
Initial Complaint
Date:08/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
DO NOT USE THEM! Paid $2100 for a warranty and car brake system went down 2 weeks after getting the car and they won't pay for it! Using 5 words in a 13 page warranty document to get out of paying for a $3000 brake system. Calling it "pre-existing"! Well YEAH! Isn't that what a warranty on a used car is for?!?They will not answer or discuss any questions only stating their decision stands on the basis of their warranty contract. We have a prepurchase inspection before purchasing the vehicle and this issue was not found so we have proof we did not know about this issue ahead of time. They will not cover it. They can show that the previous owner had taken the car into the ****** dealership before getting rid of the car and it was diagnosed with this issue, so they will not cover the repair on a Warranty we purchased. Then what is a warranty for!?! It's to cover what the new owner doesn't know about! It's them just taking your money.Business Response
Date: 08/22/2025
To whom it may concern:
Thank you for forwarding Ms. ******** comments to us. We appreciate the opportunity to review the matter and will contact the customer directly to address her concerns.
Thank you,GWC Warranty
Initial Complaint
Date:08/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a *** 530x drive 4 months ago I traded in my **** q5 the can have been sitting in the garage waiting for a inspection so almost a month now like why I pay for something that dont help at all I called so many time its getting me madBusiness Response
Date: 08/22/2025
To whom it may concern:
Thank you for forwarding Mr. ******** comments to us. We appreciate the opportunity to review the matter and will contact the customer directly to address his concerns.
Thank you,GWC Warranty
Initial Complaint
Date:08/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint for my 80 yr old dad. His name is ***** ******. Phone number is *************. He had bought an extended warranty back on Sept 16, 2022. He paid 3000$ cash for a 36 month extended warranty on a 2015 *** **** from ************** a used car dealership ship located in our small town. He paid 17,750$ cash for the *** ****. 35 months into the 36 month warranty the *** **** blew a rod while him and my daughter were on the highway to my uncles funeral. *** is denying my dad any compensation for the motor and or the cost out of pocket to get the *** to a local dealership. The inspection of the *** is 634$, and 8,988$ for motor replacement. This company is sending him notifications to renew his extended warranty because the current warranty runs out in a month. My dad bought the *** **** with ****** miles on the odometer and when the rod blew the odometer read ******. A total of ***** miles were put on the car is 35 months. During that time he had a routine oil change done at the ***** dealership, he has the receipt of that transaction. Do to the low miles he drove the *** he had only one oil change done. This incident of the motor blowing happened on Aug 2, 2025.Business Response
Date: 08/22/2025
To whom it may concern:
Thank you for forwarding Ms. ******** comments to us. We appreciate the opportunity to review the matter and will contact the customer directly to address her concerns.
Thank you,GWC Warranty
Customer Answer
Date: 08/26/2025
Complaint: 23780131
I am rejecting this response because: *** said they would contact me directly and I have yet to receive any kind of communication from GWC on this matter. Yet they have continued to send my 80 yr old dad information about his extended warranty and how he better hurry up spend more money with them, yet they won't cover any cost for repairs. *** has kept their word, and they are harassing my dad for more money!
Sincerely,
******** ******Business Response
Date: 08/26/2025
To whom it may concern:
Thank you for forwarding Ms. ******** comments to us. We appreciate the opportunity to review the matter and will contact the customer directly to address her concerns - today.
Thank you,
*** ****GWC
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