Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/20/2025 I took my car up to the dodge dealership in marrow to get an oil change while the car was there they supposedly checked everything to make sure car was running properly. After a few hours the called me with a list of things that the car needed do to mileage and flushing the coolant was one on the list it was pretty high but I said yes to price so now Im getting oil change an coolant flushed. They finally called me to come get car I get there start it up text ac everything is working fine but I smell antifreeze I ask the lady was there still an issue an I was told that it was old spillage that will go away. I left an on 6/25/2025 while taking my son to work I can smell it even worse I left from dropping him off an you can see white smoke coming from the front of the car. I instantly pulled over to the gas station open up the hood and can see antifreeze stealing all out of the car. I let the car cool down for a second and further investigated andseeing that the hoses connected to the back firewall leading to the ** in the heat somehow was broken. I called the dealership. They asked me to use their tow company to get it there. I asked him who was gonna pay for it they said it sounds like its something that we did, but we dont know for sure. Well let you know when you get here once Im there I was told that the flush didnt happen with removing any of those hoses even though they are in a freeze related, but none of thosehoses were removed so anything that was going on with the car wasnt very responsibility and with that being said, I had to pay $150 for the tow I asked them how much for the repair they told me $1200 so that wouldve been a total of $1350 or something that I believe cost or couldve stop because they were the last ones who did repairs on my vehicle and the repairs/flush was related to the areaI kept trying to get them to come up with a better solution because I just left them an still nothing I had to get I tow to my house from there.

  

  Business Response

  Date: 06/25/2025

  I'm so sorry you're going through this frustrating and stressful situation with your carit sounds incredibly upsetting, especially after trusting Landmark Dodge to take care of everything. I can imagine how disappointing it must feel to have these issues pop up so soon after the service, and then to face such a costly repair and tow on top of it.
  To clarify empathetically, the hoses that ruptured, which you mentioned as being connected to the firewall and related to the ** and heater, are typically part of the heater core or HV** system. These hoses carry coolant to regulate cabin temperature but are separate from the radiator and cooling system where a coolant flush is performed. During a standard coolant flush, the service technicians focus on draining and refilling the radiator and cooling system fluid without needing to touch or manipulate the heater hoses at the firewall. This means the dealership's claim that those hoses werent touched during the flush is plausible, as the process involves different components, like the radiator and coolant reservoir, not the heater core lines.
  However, I completely understand your frustration and skepticism, given the timing of the antifreeze smell and the smoke appearing just days after their service. Its natural to feel like their work could have contributed, especially since they dismissed the antifreeze smell as old spillage without thoroughly checking any of the hoses. While the ruptured hoses may not be directly related to the flush, their failure could have been exacerbated by existing wear and tear that might have been missed during the inspection or possibly disturbed during the coolant flush.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around the 2nd week in February I had my vehicle towed to Landmark Chrysler and Dodge Service Center in ****** Ga because the vehicle would not start! Upon receiving the vehicle within a couple days of having the vehicle they performed a diagnostic test, and informed me what the test showed and what it would take to get the vehicle up and running! Though the repairs was costly, I approved of the repairs and cost! The repairs cost a little under $2,000 dollars!I picked up the vehicle on or around March 4, 2025 about 1pm. Upon picking up the vehicle, the engine light was on before we left the lot! I immediately went back into the service center and informed them that the engine light was on! When the vehicle became disabled, there were NO warning lights on except the tire light which I was told was a computer glitch! Nevertheless, they told me to give it a couple days because it could just be the gas cap whereas after a couple days it should go off! It didn't! I explained to them that the engine light WAS NOT on prior to the vehicle coming in for service therefore I believed it was something they had done outside of the repairs I paid for, nor did the issue come up when they did the original diagnostic test! They told me to bring the vehicle back in! I did that immediately! Upon bringing the vehicle back in, they informed me that more work was needed to address the engine light that would cost close to $1,000 dollars! I told them that I shouldn't be paying for something that happened while they had the vehicle because this problem didn't exist when they performed the initial diagnostic test or we would have addressed that within the 2 weeks they had the vehicle! My mother and I went to the dealership to speak with someone in management and to add insult to this ordeal, we were to speak with someone named ***** the ** over service and we were told that he refused to speak with us and the other manager named ****** said they would do nothing to assist us! We need

  

  Business Response

  Date: 05/02/2025

  Please refer to the previously attached files and responses. The previous repairs were addressed, the new complaints are after the fact issues, i.e.. new issues. Landmark did NOT charge any diagnosis fees for these issues. 

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23265035
  
  I am rejecting this response because:
  The issue at hand is not after the fact the issue at hand was done based off the negligence of the technicians and was not an issue before my vehicle was in their possession. 
  lets start again, one ****** the service manager took my call only to respond not to hear the problem and rectify the issue at hand and his attitude and demeanor was very distasteful and rude. His counterpart or head manager ***** refused to speak with me as the customer to understand what had transpired and help rectify the issue! The stereotype that mechanics try and get over on females for car repairs is a very real thing after my experience with landmark and to think i bought both my vehicles from them!

  my car was brought there for a starter but because a diagnostic is protocol to make sure thats whats wrong with the car that was done everything besides tires and windshield wipers that was wrong with the car i had done and paid over $1800. This pigtail that is the new problem would have shown up on the diagnostic if it were a problem it did not. Not even within an hour of getting my car the engine light was on i called explained what was going on i was told drive the car give it time to go off if not bring it back i did bring it back for them to say it was a recalled part that did not fix the issue . Then i was told another diagnostic was needed to figure it out. That is not ok nor does it make sense i the customer shouldnt be responsible for another diagnostic for an issue that happened while in your possession so you not charging me isnt a luxury its what is right. I have videos of this pigtail and sensors never put back together! After creating a problem your company tried to make it as if another problem had occurred on my part just to get more outrageous amounts of money and cover up what the technicians there had done. To try and charge me anything was not ok  over $700 for a part that cost less than $50. Whoever is responding to this complaint is trying to bypass the fact that this issue wasnt an issue before you all worked on my car. My car would not pass emissions because of this issue you all created.
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I request a full refund for repairs on my 2021 Dodge Durango RT (VIN: *****************) due to an improper repair by Dodge ****** (Nov 2024), leading to recurring fuel leaks.Dodge ******** Nov 2024 fuel system repair failed, requiring a March 2025 independent mechanic inspection. This revealed:Improper O-ring lubrication caused the recurring leak.Jan 2025 Dodge ****** estimates included unnecessary fuel ******************* replacements.The independent mechanic's successful O-ring replacement (with proper lubrication) proves Dodge Morrows initial repair was inadequate, causing financial loss, safety risks, and inconvenience.I demand a full refund for the Nov 2024 repair, and an explanation for the unnecessary Jan 2025 estimate.Seeking:Full refund (Nov 2024 repair).Explanation for unnecessary Jan 2025 estimate.Investigation into Dodge Morrows repair practices.Compensation for losses/inconvenience.Guidance on legal action.Attached: 2024 repair invoice, 2025 estimate, independent mechanic evaluation. Please review promptly.

  

  Business Response

  Date: 04/17/2025

  Please review the digital copies of the repairs from December 2024 ** (repair order) number ****** with ****** miles. The codes on the ** at time were for cylinder number 3 misfires, the diagnosis was to replace the faulty cylinder head on that side and the cylinder head gasket due to coolant entering the combustion chamber. When looking at quote we presented to Ms. ******* also in the scans, she was presented with the quote at that time to replace the entire engine assembly. The customer chose to repair the cylinder head only. We now move into ** ****** with ****** miles; the codes present at that time are for cylinder number 1 and multiple cylinder misfire. The coolant issues from the first repair on ** ****** are NOT present and the codes are now being caused by a failure with the camshaft phasers, which were installed from the previous cylinder head on ** ******. Their failure may be from age, mileage, of mechanical failure and can be a common issue with these engines after 80K miles. 

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23182036
  
  I am rejecting this response because:

  Dodge is not referring to my vehicle which was a 2021 black Durango, which had ****** miles. It did not require head gasket repair or any of the aforementioned things. My vehicle was leaking fuel twice and was repaired by DODGE last fall costing me $1300 then failing in January costing me a service and I just about returned my car to the bank because I thought it was unrepairable due to DODGE s lack of concern, consideration or even accountability for an incorrect Repair the first time around.

  The fact that you have listed so many items in your response and its not even my vehicle your referencing confirms this is likely the approach you took to fixing my vehicle as well. 
  

  Dodge has cost me so much money and not even including the Ubers, the bank fees, towing fees, the time without my vehicle that I still had to pay on, the mental disarray. I am simply asking for a refund of my money. that said, if we cant come to an agreement on this, that is fine. I will have to take additional measures as this problem cost far beyond the $1300 Im asking for.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new, never leased, Dodge Scatpack Charger in October 2024 with ***** miles on it. March 2025 at ****** miles the car had to be taken to the shop, discovering that the front rotors were warped. Landmark advised that because the car sat so long before purchase this could have caused the warping, since rotors are expected to last well past ****** miles (upward of ****** miles). But because the car was 400 miles outside of ****** mile warranty the dealership is refusing to cover the repair. Disregarding the fact that ***** of the miles I never drove. I would like for this repair to be covered by the dealership due to the car not being properly maintained prior to purchase.

  

  Business Response

  Date: 04/03/2025

  On 10/14/2024 ******************** a 23 Charger ending in PH575965. At the time of purchase Mr ******* signed an odometer statement acknowledging the vehicle he was purchasing had 1739 miles on it. 

  On 03/26/25 Mr ******* came into the store complaining of a vibration on his car. The ****************** then took the vehicle in for inspection and found the vehicle had an odometer reading of ****** miles on it. Landmark performed a Complimentary Multi Point Inspection. A Brake inspection was performed and we discovered Excessive Heat Spots on the Front Rotors as well as worn front brake pads. Before any of the repairs were made, the customer was informed of the situation and quoted a dollar amount for the repairs. At that time the customer came to the **************** where I was empathetic to his frustrations. He was visibly upset because due to the current miles, his repairs would not be covered by the Manufacturer. He felt that regardless of the current mileage and wear and tear on his vehicle, the Dealership was responsible for the repairs. As a Courtesy, Landmark adjusted the dollar amount down to ****** that the customer would be due, while the dealership paid the remainder. At the time, the customer was grateful for the dealerships kind gesture. 

• Initial Complaint

  Date:03/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we recently had a tune up done with another repair shop. the check engine kept coming back on with the same code. We decided to take it to dealership service department. We informed them that check engine light kept showing a cylinder misfire but the previous repair shop mentioned that the repair was a more specific repair inside the engine that they didnt do and recommended a dealership. 1st dates: December 19th 2024 Brought vehicle in for a check engine code (cylinder 3) and informed the technician of the repairs recommended by the previous shop. He informed us they had to investigate to see what the problem was but mentioned it could be that the previous location didnt use correct parts. The vehicle sat with the dealership for 2-3 weeks before they said the issue wasnt what the previous shop mentioned but was head gasket that was almost a $5000 repair. We agreed to pay for repairs and waited close to a month total for everything to be completed. We paid and took the vehicle home. February 24th: Three weeks later the light came back on with same code. We reached out and had the vehicle towed in. This time they took another 2-3 weeks to tell us that the true issue was what was originally recommended by the previous repair shop and asked for additional $2000 plus in repairs. After 2 weeks we decided to not repair the vehicle and just take it home to sell it. Once we contacted the dealership, they informed that since we werent going to repair the vehicle, we would have to pay $700 dollars to put the engine back tin the car because the repairs were separate repairs and everything else was at courtesy. Our vehicle had been with the service department collectively around 2 and half months from December 18th - the current time of March 17. We feel the service department with landmark has been predatory of repair charges and unprofessional in the management and organization of client services.

  

  Business Response

  Date: 04/14/2025

  Thank you for reaching out and sharing your experience with our service department. Were truly sorry for any frustration or inconvenience youve faced, and we appreciate the opportunity to address your concerns.
  To clarify, we did not charge you for the repairs you declined during your most recent visit on February 24, 2025. Additionally, no fees were applied for reassembling the engine or any other services, as you chose not to proceed with the recommended repairs. You were charged nothing for this visit.
  We understand your vehicle was brought to us after a tune-up at another repair shop, with a recurring check engine light indicating a cylinder 3 misfire. On December 19, 2024, our technicians investigated the issue and, after thorough diagnostics, identified a head gasket problem, which differed from the previous shops recommendation. The head gasket repair was completed, and you were charged accordingly. We regret that the check engine light returned three weeks later with the same code. Upon further inspection in February, we determined the issue aligned with the original shops recommendation, requiring additional repairs. Were sorry for any miscommunication or delays during this process.
  Your feedback about the time your vehicle spent in our care and your perception of our service is deeply valued. We strive to provide transparent, professional, and efficient service, and we regret that your experience fell short of that standard. Wed like to ensure your concerns are fully addressedplease feel free to contact me directly at ************ and **************************************************** to discuss this further or explore how we can make this right.
  Thank you for your patience and understanding.

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23113985
  
  I am rejecting this response because:
  As a service department, it is your job as the professionals to investigate vehicles thoroughly. Upon bringing in the vehicle and communicating with ******* regarding the original diagnosis from the previous shop, that diagnosis shouldve researched instead of completely written off and finding another issue to charge money on. The only reason the repair wasnt completed at the previous shop, was because they dont take engines apart and recommended a new engine if we couldnt find anyone to repair it. 
  

  Taking it to a dealership is where those repairs couldve been achieved if they werent ignored or overlooked by the technicians even after we communicated what was wrong. Thats complete nonsense and ethical negligence on behalf of the dealership. Thats not miscommunications, thats just plain unprofessional from the representation of the service department.

  Between costs of both repairs I couldve just gotten the engine replaced altogether and not had my car in the shop back to back for months on end.  Im a special needs parent and being without a car, putting out thousands of dollars in repairs for a car that cant even run now without thousands more in repairs after a BS diagnosis due to the arrogance and laziness of your staff is in poor taste and bad business for a company that is suppose to be reputable and convenient for the community. That behavior is unprofessional and instead of accepting responsibility of the negligence and poor work conduct of your staff, to be met with dismissive attitude and excuses of miscommunication just goes to show the staff conduct themselves in that manner because their higher *** accept that type of conduct in their business. This is financially predatory to the clients who come in and trust their vehicles and business to be managed with care and professionalism.  
  
  

   

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  want to share my recent experience, I bought a 2017 ram 1500 rebel about a month ago less than 2 days having it the engine light came on engine misfire multiple cylinders had a mechanic check found clogged air filter thats after salesman stating that all cars gets a inspection and spark plugs were loose and only 5 out of 16 spark plugs were gapped right I had new spark plugs put in and all were gapped 2 days later light came on again .i had landmatk tow truck to their shop the following Monday I went down and spoke to the service manager of service department he told me they changed rebuilt engine , new computer in truck , new wiring harness , ignition coils and the spark plugs and gave me records of all repairs and said the truck should of never been sold having all these problems but dealership still sold it to me knowing the problems so I traded it in bc I needed a vehicle bc we traded our equinox in on it and it was sold I got a 2020 ram 1500 on sheet where they give you for price you sign to acknowledging the deal it was stated I wanted the tonneau cover,hard rock wheels and tires they agreed I got other truck but it turns out it was a different lug pattern they said I couldnt have wheels but agreement said hard rock wheels and tires they finally agreed. It took a full week to get done. They put a leveling kit on front shocks so the wheels and tires could be put on they used csp upliftters in ******. The wheels they put on are fuel not the hard rock wheels we agreed on the tires were right but the company landmark hired blew out driver side shock oil was everywhere on my driveway the next morning I looked. I talked to the guy at csp upliftters he stated to me he would look at it but it was a used truck less than 4 yrs old with only ***** miles shocks dont blow out in my opinion they did it. But why would I let them try to fix if they couldnt do right the first time he also told me he didnt get truck til Monday the dealership had since Tuesday

  

  Business Response

  Date: 03/11/2024

  At this time a refund is not feasible for your purchase. We are willing to reimburse you for the repair on the shocks as previously communicated. The hard rock wheels were not available per the manufacturer at that time and you actually selected an alternative. IF in fact the alternative wasn't satisfactory we could have addressed it prior to the selection of another style and brand on your part. We have also traded you out of the original vehicle you sent pictures of to remedy the previous purchase. 

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 20, ****, I purchased a 2023 Jeep Grand ****************** w/170 miles on it. On January 31st, I went out to start the car and it was completely dead. I called Landmark and they told me to have the car towed back to them. On February 2nd, I had the car towed and it cost me $277.50. The warranty company wouldn't reimburse me because of the distance. I called **************** on 2/2/**** and 2/3/**** and left a message because my original salesperson ************************* told me that's who I should call. I waited all day Sunday and today, 2/5/24 for him to call me and as of this filing, he has not. I am a 100% disabled veteran and I cannot afford to just give money away for something that is not my fault. They did give me a rental car, and I do appreciate that.

  

  Business Response

  Date: 02/14/2024

  As we are understanding and sympathetic to the complaint we also understand its truly a complaint to the manufacturer and not Landmark Dodge Chrysler Jeep.
  Its our goal to take care of all of our customers.  We are working on taking care of the customer and helping to the best of our ability.  Our Finance manager has already spoken **************. It should be handled before the end of this week.

  

  Business Response

  Date: 02/14/2024

  As we are understanding and sympathetic to the complaint we also understand its truly a complaint to the manufacturer and not Landmark Dodge Chrysler Jeep.
  Its our goal to take care of all of our customers.  We are working on taking care of the customer and helping to the best of our ability.  Our Finance manager has already spoken **************. It should be handled before the end of this week.

  Customer Answer

  Date: 02/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************* Shell

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my Jeep Renegade to have USB ports fixed. During this visit my Uconnect was disabled and each time I inquire about getting it repaired they insist that it will take up to 2 weeks with no rental provided.

  

  Business Response

  Date: 02/14/2024

  Please reach out to me at ***************************************************** we will make the necessary arrangements to get this resolved asap. Thank you. 

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drop my car to be repair on 10/05/2023 They still have not check my car in almost one month they keep telling me that they will check the car I asked for a car to use and they told me I can get a car because my warranty for another car expired back in February I never use the the warranty I been calling now they have another person name ******* on my services I haven't talk with that person ever I need the dealer to give me a car for me to use or my car fix I been paying to get ride to my job and, they keep telling me that I have to rent a car until my car get fix I don't have the money to rent a car I was old my car was going to be fix in 2 weeks, I been paying my car and my insurance I don't have extra money to rent a car, I asked the dealer to provide me with a car until my car is fix or to fix my car no later that tomorrow.

  

  Business Response

  Date: 11/02/2023

  We have the starter and will complete it NLT Friday November 2nd, 2023. We apologize for the lack of communication with the warranty company. 

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20809386
  
  I am rejecting this response because: They fixed the started, then when I went to get the car the a/c was not working, one of the employee told me that we left the car with the a/c not working I told him that is not true, they said something about a cable I don't know where that cable came from. The manager came to talk with me telling me we have warranty they will fix it that they was going to waive the copayment due to all this situation and the car was going to be ready by the next day on Wednesday, I been texting all day yesterday and today Thursday no response.
  
  Sincerely,
  
  Leyslis Carrera

  

  Business Response

  Date: 11/10/2023

  We are currently completing the blower motor repairs. We will reach out to you upon our completion and verification of repairs. 

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey I have had a problem with landmark fixing my car for 2 months now the first time they told me they couldnt help me I went somewhere else and then brought it back so they can fix whatever needs to be fixed because it is added in my warranty. At landmark dodge ******, ****, ****** and ***** he been no help the service people laugh in my face every-time I go up there to see about my car they did not provide me another vehicle I am almost out of work due to not having a car and they treat you like they dont care they have held my car long enough and I have a warranty I got everything fixed I also have documentation of everything they wont even look at that they dont even keep me updated on my car I have tried and tried for 2months I need help and answers

  

  Business Response

  Date: 08/18/2023

  ****** spoke with customer and explained to them that due to the damage on vehicle from prior accident damage that the failure was due to accident and therefore her service contract will not cover the repairs.We recommend customer gets her car insurance involved.

  Customer Answer

  Date: 08/22/2023

   
  Complaint: 20487289
  
  I am rejecting this response because: my car was working perfectly fine after the accident the accident did not cause my engine to stop working I have documentation that says my accident did not cause the motor to go out mr. ****** has been a very bad help he hasnt helped me nor have the manager or anybody help me with my situation I have a warranty with them to get my car fixed by then they dont wanna do it because they want me to pay out of pocket its been 2 months and I still dont have a car anything Im about to lose my job and apartment ever since Ive got this car from them I am going to get my attorney involved with this company because this makes no sense landmark dodge is bad business 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 09/07/2023

  ****************** in the image of the receipt you provided it states the engine has been overheated do to being driven while overheating. That is user caused damage. It states the radiator did NOT cause the overheating, however both head gaskets are failed and filling the engine with coolant. This is NOT warranty; warranty is defect or labor caused issues. 

  Customer Answer

  Date: 09/07/2023

   
  Complaint: 20487289
  
  I am rejecting this response because: it clearly states on my documentation that was not caused due to that and also my people have been trying to reach out because I was recommended to go to a irs body shop and no one is answering for them 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 09/19/2023

  Customer purchased 2019 vehicle from ******************** and was involved in an accident. The failure in the engine was caused by the accident and needs to be turned into insurance company or paid out of pocket by customer. Customer needs to come to the dealership and discuss situation with service manager and get this resolved as soon as possible.