Reviews

Review Details

• Review fromKeisha M

  Date: 09/15/2025

  I called Trash Away Sanitation this morning to establish service and was met with one of the rudest representatives Ive ever spoken to. Her name was ***** (though she was definitely no ******* It was just after 8 AM, right when they opened, and instead of being welcoming, she gave me attitude and excused it by saying she had just got in. Thats not an acceptable reason to treat customers poorlyits a terrible first impression and a horrible representation of the company.Given their already low ratings, Im not at all surprised by this experience. Ill be looking for other sanitation companies in the area and recommend others do the same.

  Trash Away Sanitation

  Date: 09/16/2025

  Thank you, for reaching out we do not show this person as a customer nor ever being a customer.

• Review fromDeidra D

  Date: 01/29/2024

  I had the absolute worst customer service experience today with their receptionist ****** My trash pick up is scheduled for Fridays so I called Saturday and left a message since the office was closed. I was informed once before that if my trash isnt picked up to call the office within 24 hours and let them know. When ***** called she said that the trash can had been emptied however they left the additional trash as their policy states that I have to call and bag for any additional trash left outside the trash can. I asked her if there was a fee associated with this and she replied yes but she cant tell me the price. I asked her how much would it be to add an additional trash can which she stated it would increase my bill to $100 every 3 months then instantly she became annoyed as if I was bothering her. I asked to speak to a manager because he attitude was terrible and she literally said you can call back at 9am and hung up the phone. When I called back the manager ********* said she would review the calls since they are recorded but I highly doubt anything will happen as this seems to be the norm for this company.

• Review fromKristal S

  Date: 09/12/2023

  WARNING: Do not use this company at all ever it is horrible and the people there are absolutely indescribable with how disrespectful they are.Customer Service is a -7. If I could give them negative stars I would. People are highly disrespectful and manager does not seem to care. In fact she seems to support it. Have had their services for over a year that have been minimal at best and rates have increased. Will be finding a new service provider immediately.Update: in an attempt to close the account had to sit on hold for over an hour to then be met immediately with hostility and an attitude by the customer service representative that continued to repeat I don't understand what you don't understand about the account. Her tone was extremely disrespectful aggressive and hostile I will be reporting them to the Better Business Bureau along with any other company that deals with the satisfaction of a customer. This is absolutely ridiculous to have to deal with someone even when you're being polite kind the call can be reviewed and the disrespect is absolutely ridiculous

  Trash Away Sanitation

  Date: 09/13/2023

  We do apologize for any inconvenience, as all calls are recorded we have listened to both calls between you and office staff, both representatives were polite and helpful to you in explaining why your trash was not removed on your scheduled pick up day both of your cans were full of yard debris, as your were explained there are certain items we do not take. Upon the conversation we did offer to send you pictures that were sent in by our driver showing both your cans being full of yard debris, you denied those pictures. You were then explained we could not send a truck back, due to the cans being full of an item we do not dump we did then offer to take care of any additional trash free of charge on your next scheduled pick up. If you would like to further discuss you can always reach out to us at the office.

• Review fromPri J

  Date: 05/10/2023

  They are charging $3.00 for gas on top of the $20 increase. They have to work on their customer service response. Give the ********* proper training.

• Review fromHolly S

  Date: 04/17/2023

  Never had an issue with pickup and employees are very nice

• Review fromLatoya N.

  Date: 03/24/2023

  This company does not pick up trash on time. I canceled service the end of February and they still have not picked up their trash can. When i called to ask when it will be picked up either no one answers or ***** answers with an attitude and is very rude.if you ask me their office team and customer service is the reason why they have low ratings and contnue to loose customers.