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Business Profile

Medical Billing

The Bortolazzo Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

This profile includes complaints for The Bortolazzo Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Bortolazzo Group, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 32 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Bortolazzo Group is some part of a billing company associated with ********************They have attempted to bill my insurance with an ineligible coding. Anthem/********** has denied thier claim. Due to the ineligible ********** The Bortolazzo Group is trying to get me to pay the bill. According to my explaination of benefits from Anthem, I am not liable for this cost.Bortolazzo Group has sent my claim to *************** I am being harassed by a collection agency.

    • Initial Complaint

      Date:06/18/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i just found out yesterday that there is a fraudulent itwm on my credit report in the amount of ******* from the Bortolazzo Group LLC, their address is ***************************************************** and phone number is ************, when you look at reviews on their company every one is a complaint daying they had a medical bill paid either in person or by insurance and Bortolazzo group charged them a second time which ended up on their credif tepoet like me. this is co.plete fraud and i am unable to get in contact with anyone there to get proof i owe this amount. this has abaolutely wrecked my credit for years unless it is removed. this company should be investigated.

    • Initial Complaint

      Date:06/13/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not obligated for the debt claimed by THE BORTOLAZZO GROUP LLC. There is no contractual agreement between me and THE BORTOLAZZO GROUP LLC, and they have not furnished the original agreement as requested.

    • Initial Complaint

      Date:06/09/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited ******************* on March 23, 2019. I was treated by Nurse practioner *********** ******. Amerigroup ******** paid my entire bill.On June 8, 2025i received noticed that I had a collections account from Bortalazzo group. The Bortalazzo Group sold "a bill" to a collections agency on May 25, 2025.I contacted ******** first. They verified my coverage and that ******** paid by bill.I contacted the collection agency they tried to shake me down for 40% of the bill and verified that Bortalozzo group was the "debtor" and Nurse Practioner *********** ******, a memeber of the bortallazo group, submitted this bill for non payment.I have lived at my current address since 2017. I have never received a bill from the Bortalazzo group.or *********** ******. Why did this Nurse Practioner fail to submit his bill to ******** at the time of treatment?I am requesting the bill and I am requesting that you all do the right thing and submit it to Amerigroup ********.The Bortolazzo group has ruined my credit by selling this "debt" to a collections agency.I sent 45 minutes on the phone with the Bortalazzo group only to be hung up on. *********** ****** why are you doing this?Amerigroup would've paid you. Your negligence has caused damage to my credit. ******** is wiping their hands clean.This is beyond frustrating.I will try to call the Bortalazzo group again.This is not right.

    • Initial Complaint

      Date:06/04/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was looking at my credit score and noticed that I had a new derogatory inquiry on my report. Doesn't have any information on what it's from.

    • Initial Complaint

      Date:06/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My health savings account card services keeps kicking back a payment to these people stating they are not legit and not a reliable source for taking medical payments. I'm about to have my *** shut down because I cannot get these people to provide me with documentation that shows what medical services this payment was for so that I can provide to my *** company (******....which is another horrible company). I have reached out for help with no answers, and no responses. I keep getting paymentsmd when I call. I need answers and a receipt with medical appointment references that this payment was for and am getting NOWHERE with these scammers.

    • Initial Complaint

      Date:05/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are claiming I owe a hospital bill from over 15 months ago . The bill was all paid by me and my insurance *** It is false, scam , a fraud . They reported it to credit bureau. He said they tried to contact me which is NOT true. Help this is wrong and such a scam

    • Initial Complaint

      Date:03/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with The Bortolazzo Group LLC , I do not have a contract with this collection agency. They did not provide me with the original contract as requested.

    • Initial Complaint

      Date:03/24/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bortalazo company is a scam I've read everywhere and seen multiple complaints on their company. I was seen at ************************** 2 years ago and my insurance payed for my emergency room visit, 1 and a half years later I get a collections on my credit for ********************************************************************** proof that I owe this amount and refuse to negotiate or show proof of this debt.

    • Initial Complaint

      Date:02/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a scam. I received a bill from them in December(12/11/24) for services received at the hospital. They gave me a discount for the amount if paid before 1/10/25. The bill disappeared by 12/18/2024 and didnt show up again until after 2/23/2025 for $500 more than the original payment. I called the company to get an itemized list of services and they could not tell me what I was being charged for. The code they used was for the facility visit which I already paid through the hospital.

    The Bortolazzo Group, LLC is NOT a BBB Accredited Business.

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