ComplaintsforBenevis, LLC
Current Alerts For This Business
According to information in BBB files Benevis, LLC has a pattern of complaint alleging Service Issues.
Specifically, consumers complain that Benevis, LLC cancels appointments, has poor customer service and does not provide the treatment as scheduled. When consumers reached out to Benevis, LLC to reschedule appointments the company either promised to reschedule, which never happened, or ignored consumer requests.
On May 19, 2023, BBB sent correspondence to Benevis, LLC to request their voluntary cooperation in resolving the unanswered complaints as well as their cooperation in eliminating the pattern of complaint; however, the company failed to respond.
This aspect of the Business Profile will be updated once additional information becomes available.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We scheduled an xray and cleaning appointment for my 7 year old son in late May. On the Saturday before the appointment we received an automated call confirming the appointment time. When we arrived in office we were told the appointment was cancelled because staff walked out and reschedule this appointment to 7/28/23 11AM. We arrived on time to the appointment and were told it was cancelled because we didn't confirm in advance we would attend, this hasn't been the practice at any other office. They said they would fit us in and had use wait until 2PM before stating they are unable to verify our insurance card, believe this to be fraud, and requested $800 to do the cleaning and we refused. They reschedule to 9/28/23. I called their phone today that led me to their call center and inquired the reason our appointment was cancelled. They documented it was cancelled because they didn't have the staff and they did not communicate this with us in advance and lied to our faces about the reasoning as well as accusing us trying to fraud them despite being provided their information from my insurance broker as in-network. I have cancelled the 9/28/23 appointment at this time and am looking for an alternative dentist for my child because this is unacceptable.Initial Complaint
07/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
May of 2023, I was notified by my insurance United Concordia I had 3 crowns and one core build up completed. I was told this is your out of cost expenses, I paid those. I have contacted customer service billing and complaints as well as spoken to the local clinic and emailed them, I have yet to receive any feedback, my concern is how this balance of close to ******* will be adjusted? The insurance states in the beginning the procedure was unnecessary and even after the amendment they are no longer willing to look at it, because too much time has passed at this point. I have been an active participant in making sure I was contacting y'all and contacting my insurance constantly. The fact that the time has passed for my insurance to adjust the statement should not be my balance to bare. It's unprofessional and frankly disheartening when a clinic I have been with since the inception is now declining in patient overall care. Why wasn't everything accurately provided to the insurance from the beginning. This entire situation has me in tears and unsure of who to turn to or what to say. It is the responsibility of the front office to be all in when providing cost for services and or the whole truth and be highly informative so as to not leave a customer feeling overwhelmed or lied to with this consuming issue of lacking integrity. I have had 3 medical financial issues with this dental clinic and they seem to continue over and over as of late. Again why not just let me know everything from an economic perspective as the customer, this is something that has always went on but as of lately I am being left out to dry and so is my money. A three minute conversation in communication of caring would have sufficed in allowing me to be aware of my options, or how about something called a pre-authorization.I have paid out $800.00Initial Complaint
07/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My children has been having appointments with ******** Dental for the past year and a half. They were never see for any of those appointments. Every time we show up to the appointment the receptionist tells us that we would have to reschedule due to the fact they dont have any doctors. Im never notified ahead of time. Ive been dealing with this issue for the last year and a half. I can never get a successful appointment to get the documentation I need for my kids school. Not having the forms I need for my children will result they cant attend school. I was now giving an appointment for November which is to far out being school starts in August.Initial Complaint
07/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid Topaz dentistry $133.00 cash for services rendered on 4-14-2023 and was only supposed to pay $63.52 per my EOB. I submitted a refund after receiving incorrect information from my insurance company to Topaz dentistry via phone on 5-30-2023 and requested it be expedited due to the fact that they usually take 4-6 weeks to process a refund. I have called several times for an update but haven't been given any pertinent information. I requested a call back from a manager on 7-5-2023 for a update but still haven't received one.Initial Complaint
06/28/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I waited three months for my appointment just for you to call me less than a week away to tell me you no longer offer this service than did not offer no other alternative this is bad business would love for someone to tell why is this service not offer no moreInitial Complaint
06/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My name is *************************** ***** *** I am the father of *******************, dob 09/21/2006 who was seen on June 7th, 2023, Franklin *********************** ********************************************* for extraction of her four wisdom teeth. I am formally contacting you in regard to the letter (attached) I received from peach **************** insurance. I have attempted to reach your dental office by phone several times on recorded calls and your call center is the most unprofessional service I've ever encountered. Multiple times they didn't even ask my name, number or what it's in regard to. In-addition, my interactions with your staff, particularly the back area, they have neglected my children multiple times waiting for hours for cleanings after arriving on time for our appointment and told me on recordings that the insurance covers all parts the procedure my daughter would undergo June 7th, 2023. I spoke to *********** ****** care on phone June 26th 2023 which they informed me that your Franklin *********************** ********************************************* staff didn't submit the right documentation to insurance, they merely "copy and paste to insurance" dome kind of irrelevant information, NOT the correct information stating "needs to state that it was medically necessary for gas." At this point I feel completely neglected and discriminated by your employees which 2ill be submitted to the BBB and a formal complaint to the *******************************. If actions are not taken immediately to correct this matter with the *********** ****** insurance for my daughter's procedure, I will be filing a civil complaint against ******** Dental at1386 ********, *****, ** ***** for illegal practices, fraud, and child cruelty. Respectfully,Proud Father of ***************** ********************** Sky ******************** ************************************************************************ Sergeant 100% **************Connected Disabled Veteran, 12 Years Honorably Served ~ Semper ********************************************Initial Complaint
06/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Continuously cancels appts without contacting me. They are closed inside of posted business hours. I have been trying to get copies of my sons dental records without success.Initial Complaint
05/31/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I drove from ********* ** for an appointment set in office and was forgot about for a while then was told that they had to send paperwork off to get insurance approval. Thats has been almost 3 months and haven't heard back from nobody and when I call the customer service number they say nobody is answering and they will call me back. That is ridiculous and a complete waste of my time.Initial Complaint
05/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
************************* Service Date 04/19/2023 Account#******* I specifically had the front desk staff verify that my insurance would cover the exam, xrays, and cleaning. The woman told me my total would be $12 for the cleaning, and that everything else would be covered by my insurance. I just received a bill for $68. I contacted *********, who told me the insurance company denied the xrays because they are only allowed once every two years. The front desk staff told me it was once every year and that they verified it would be covered if it was within that time. My last set of xrays was in December of 2021. This appointment was ***** of 2023.********* told me to contact my insurance company. My insurance company told me the xrays weren't covered. I don't appreciate being lied to, and told that my insurance was verified and that it would be covered. I would have waited, if I knew it wasn't covered yet.I would appreciate it if ********* would waive the $68 balance due to this "miscommunication" by ********* staff.Please advise, in this email.Thank you,*************************Initial Complaint
05/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
*********************** was supposed to do a filling and a tooth extraction on 5/16/23. He did the filling first then attempted to do the extraction. It was the most terrifying experience Ive ever had. He didnt properly numb the area he didnt even follow the proper procedure for pulling out a wisdom tooth. He tried to pull it out with force which hurt so much I was trembling. He used my body as leverage and managed to bruise me. He finally gave up and I had to go see an oral surgeon who immediately scheduled me for surgery. Its been a week and Im still in pain and the filling he did manage to do feels extremely rough. They were supposed to give me a refund but upon calling them theyve turned it around and said I owe more money. I am now traumatized and in pain.
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Contact Information
1090 Northchase Pkwy SE STE 150
Marietta, GA 30067-6407
Customer Complaints Summary
66 total complaints in the last 3 years.
34 complaints closed in the last 12 months.