Complaints

This profile includes complaints for Benevis, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Benevis, LLC has 146 locations, listed below.

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  Benevis, LLC

  1090 Northchase Pkwy SE STE 150 Marietta, GA 30067-6407

• 

  Benevis, LLC

  4054 Buford Hwy NE Atlanta, GA 30345-1678

• 

  Allington Dental

  4754 S 14th St Abilene, TX 79605-4733

• 

  Benevis, LLC

  2107 E Walnut Ave Dalton, GA 30721-4552

• 

  Creston Dental & Braces

  3227 W Blue Ridge Dr Greenville, SC 29611-3905

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************** is trying to charge me for 15% restocking fees. Charges that were never disclosed verbally or in writing. Apart from that *********************************** supposedly gives 24 to cancel to avoid financial responsibility. I cancelled treatment and all future appointments prior to the 24 hour time frame. My phone records prove this. They use ******************* initially charging the full amount of $2550 and after I appealed charges for services never being rendered. They charged the *** account $382 for restocking fee. I appealed this charge and was denied by ************ Dentistry.. I have excellent credit and this is going to negatively impact my credit score. This business is deceitful and practices fraudulent acts.

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My two minor children were seen on 9/13/24 for routine visits. I provided the clinic with insurance for both children. A claim was sent to insurance for one child and not the other. I received my first bill in January 2025 I called and emailed the company asking for insurance to be submitted for my other child. NO RESPONSE. Ive called to leave voicemails and sent several emails and I havent received a reply from them. On 4/23/25 was my most recent call and emailedstill nothing. And I got an email that my account was sent to a collection company. I spoke to the company and they advised that I try to reach out to the company again. Which I did on 4/23/25. Today, 5/1/25franklin dental calls me asking if I would like to schedule my children for their visits because theyre past due??? I mentioned all of this to the representative and we were on the phone for 45 minutes trying to figure out what happened. She informed me that one childs insurance was added to the account and the other was marked as self pay and her insurance was never added. She reached out to the clinic and billing department. She even added the insurance and advised me to reach out to the billing department. Im more concerned that my account was sent to collections and no one ever reached out to me to follow up. Im now wanting to pursue legal advice because this is very frustrating and uncalled for.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 4/24/25 at 4pm that was my appt. time. I would not take any child or adult to this office. they told me that they can do fillings, fix broken teeth and partial dentures over the office phone. all staff was very rude from the min i walked in, talking bad about other patients and complaining about themselves. not greeting patients, telling the patients they are liars. I was 15 mins early and it took them 45mins to get me to the back, where that staff was rude, no greetings, or explanations of what they were doing. (they took xrays- i knew) the doctor was rude and tells me that they don't do dentures or this or that. stuff I needed done and because they close at 5pm the only thing they will do is schedule me another appointment for June in 3 months. my anxiety was high and i told them that. they showed no remorse or comfort just very rude and wanted out of there for the day. please do not take your children there. if i would of know that BBB rated them an F !!!!!!!! i would not gone myself and wasted over a month to get seen. now i must wait even longer to have my dental work done. DONT GO TO THIS BUSINESS IN ************* **.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday, January 8th, 2025 at 3pm my son, ******* ******, an appointment to go over a treatment plan for braces due to an overbite, over crowding & gap teeth. The treatment plan verbally discussed was a full set of braces (uppers and lowers) with a specialized bracket in the back to correct his jaw line. We discussed that it would be a 300$ down payment and 50$ to place the appointment. I called the office to schedule the appointment and pay the 50$ fee to place the appointment. On Tuesday February 25th at 1pm my son had an appointment to get the braces installed. I sat in the waiting room for roughly 3 hours and my son had walked out of the back with only 4 single brackets which both the payment plan and the treatment plan stated it would be a full set, not 4 single brackets. One of which was installed so close to him gum line that it was almost touching (his left canine). Having faith in a professional, I didn't think much of it until two weeks later the bracket came disconnected from his tooth. I called to place an appointment to get the bracket back on, in which they informed me they couldn't get him in until 2 months from when I called. Since only having 4 single brackets on, his other 3 was for sure going to pop off within 2 months period. I had to make the choice to get his braces installed and corrected at another orthodontist office who informed me that more than half their clients are from ****** dental because of this exact reason. So on Mon, April 7th he had his brackets replaced completely and a full set installed by ****** Orthodontist I called ****** multiple times, including their financial department they transferred me to and they stated they would call me back within two weeks to cancel the payment arrangements as the services were not provided yet no one has called me back, its been well over 2 weeks and their financing website through orthobank states they are still trying to charge me $5,222.92.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I had 14 cavities and I needed a wisdom teeth extraction. After almost a year, I found out that ****** Dental did my fillings wrong and they lied about my wisdom teeth growing in wrong just to get money from my insurance. I cant chew on the right side of my mouth and they've been canceling my appointments left & right so I'm seeing a new dentist and she has confirmed all my doubts. They drilled into my mouth for months all for insurance money. I am so hurt and now my teeth have to be extracted or I have to get a root canal. Ridiculous.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter was scheduled for oral surgery to have her wisdom teeth pulled 2/17. On 2/14 I received a call that they had to reschedule her surgery since I missed the confirmation call- because I was in court.I asked to be comment to the office to speak with someone directly- I sat on hold for 30 minutes while I drove from court to the office. Upon arrival I was told the surgeon would not be available for the day I was scheduled for and they just realized it. They then rescheduled for 3/15. Called their customer service number and filled a formal complaint and was given number ******. I was told someone would follow up with me. On 3/12 I came into the office for an unrelated visit with my son. While here I asked if I could confirm my daughters oral surgery for 3/15. I was then told the surgeon had an emergency and they would have to reschedule for 4/28. Keep in mind, my daughter has been in pain on bc a day to day basic since December/January. They offer me a referral but the place they refer me to may not be available prior to April and its nothing I can do about my child being in pain besides give her ******* from time to time. I then call to follow up on the complaint and almost a whole month hats we they cant find any updates in the system. This place is an unprofessional joke. The 2 young ladies that work the front desk are more interested in their cell phones and work gossip than actually doing their job.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to ****** on January 21, 2025, paid for flooring and install for my new home. Some items were on back order, so we had to wait a while. then the day of install February 17, 2025 no one every showed up showed up after a confirmed appoint to my home at the end of day on the 17th of February we call the install department to learn there were further delays our product was still at the store and had not been picked up so in turn we as dissatisfied customer we canceled with Lowes and requested a full refund since the 17th of February we have gotten one story after the other why we haven't received our money back we want our money we paid Lowes to finish our home so we can move in

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ********************************************* are responsible for the damage and loss of 4 teeth. That Mr. ******** drill holes and placed fill-ins.. That on all 4 teeth fell out. Unable or not replacing the fill- ins that fell out with in a period of 4 months. Causing 4 of my teeth to be extracted. I now currently have 2 more teeth were the fill-ins fell out again. After 3 months.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased washer and dryer, pedestals, and all the hookups on 01/10/25 at Lowes in *******. Delivery was scheduled for saturday 01/11/25 from 9-1. One delivery person showed up around 2. He damaged pedestals getting them off the truck. Hooked up washer and dryer and just left. Dryer was full of water and leaking all over the floor. I called Lowes store in ******* and they gave me a number to call to see if he could come right back. Called and all they did was take a message. I called and hour later and talked to someone and got a second delivery for pedestals and to look at dryer for Monday 01/13/25. 2 men showed up and brought pedestals and said dryer was defective. Scheduled 3rd delivery for saturday 01/18/25. Delivery driver called around 10:30 am and said he would be there in 30 -45 mins. No one showed so I called delivery driver back 2 hrs later and he said he was having truck problems and someone would call me. No one called so I called delivery team number and they said they haven"t heard anything about problems with the truck. After this I had my husband call for me, they told him driver couldn't get on post. Scheduled 4th delivery for 01/20/25. When this delivery team came they didn't even bring a dryer they said they were there to pick everything up. He said let me call my supervisor and see what is going on and I said nevermind, just take everything. I am done and I'm not setting up a 5th delivery. They took everything and I was advised to go to Lowes store in ******* to take my receipt and get my money back. Went to lowes and they couldnt help me said the 3rd party ********************* had to refund my money. Called ********** and they said should recieve refund to my original payment in 4-8 business days. I recieved 3 emails of receipts and they did not add up to my ********. They missed the 3yr warranty plus tax. I called and refunded it that day on 01/24/25 to original payment. Other refund was sent in mail on refund card to use at lowes only.

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started at the Creston Dental in ****** and transferred to ********** after moving. We were given the run around with a few appts after telling them it was a waste of time for the spacers. We got a piece of metal that went into my daughters mouth that was unbearable for her. the rubber band on it broke before we got home that day. My daughter was unable to eat or drink and cried for 34 hours straight until we went to have it taken out. I was told by the Dentist that we would get a refund back from the credit company we used. Not a full refund because of some of the materials used but a check would be issued. I called the ****** and they stated we still owe around $2000??? For what? We don't have any braces or anything anymore and they keep taking it out monthly almost $200. When I called the office I was spoken to rudely once and now I have tried to call back again and email with no reply. This place is HORRIBLE!!!!