ComplaintsforBenevis, LLC

• Initial Complaint

  11/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my daughter in Tuesday, Oct. 31st, to receive two crowns on her bottom right molars. I spoke with the dentist and tech and clarified it was for the bottom right molars. I signed a consent for just those two. My daughter (******************* (age 3)), unlike when she got her bottom left crowns, was in a lot of pain and her mouth was swollen. She didn't smile or anything the rest of the day. Wednesday morning, I woke her up with tickles as I normally do. When she smiled, I noticed that ALL of the top right side had silver caps as well. They were NOT supposed to touch the top portion of her mouth, nor did they come into the waiting room to ask me if I wanted to do that the same day. During her routine exam, they only spoke about her bottom molars. They said her top teeth were fine. They were also supposed to use white caps on ALL of her teeth, and keep giving excuses as to why they cannot. It is now Friday, November 3rd, and her mouth is still swollen and she is still in pain. Nobody was able to see me today. They also refuse to give me an Itemized treatment plan. At this point, a lawyer will be contacted.

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  October 23 , 2023 I went into ******* Dental for a Wisdom Extraction. The extraction was completed. I was giving a 5 days Doctors note to return to work October 29, 2023. I was told from my employer a doctors note has to be signed and also a Doctor would have to fill out FMLA forms in order for my position with the ********************** to be Covered. I return to ******* Dental On October 25, 2023 at at 8:50am . When I approach ******* Dental the doors were locked once I looked inside some cut the lights off then ran in the back . Their normal operating Hours are from 8:00am to 5:00pm I stayed up there from a few while other patients arrived. We finally got inside once one of there employees arrive for work. I explained I need more documentation filled out for me to be covered for the leave I was required to take during the healing process after my oral surgery. Thats said they were unable to sign on anything the doctor would have to sign off for them . His Name is *********************** . Ive been going back and forth to ******* Dental for a week now and constantly calling. They have not yet picked up the phone and there constantly closed during normal business hours.I have spoken with the office manager on numerous occasions but have still not been contacted back for more information.If I do not have my FMLA and Short term disability claim filed by 11/6/2023. My Position working for the ********************** will not be protected and I will not be paid for the days I was out on leave after my oral surgery .

• Initial Complaint

  10/27/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Have been paying for braces since 2022. The only thing that has been corrected is a crooked tooth. There are times where several months have gone with no orthodontist and my son had broken brackets. We just had to wait. He has only had partial top braces on and we keep getting pushed back for more appointments where nothing happens. Now they want an additional $4000 to continue treatment. Went to new ortho and he needs extensive treatment that Sunnybrook has never even acknowledged. He needs an appliance in his mouth to fix lower jaw. Sunnybrook has never shown us xrays or anything. I am disgusted and I want my money returned to go towards new treatment.

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Billing sent me a bill in August of 2023 for my son and husband for dental treatment in December 2022. The charges totaled $750.61. My insurance sent them a payment, and Pine Densitry said they never received it. My insurance company requested they put a stop payment on my accounts until they find the payment received. They have yet to put my account on hold and are still requesting payment without sending me a revised bill. They do not pick up their customer service line. Their contact number is ************. Considering they are so unorganized to handle billing, they should not be penalizing customers.

• Initial Complaint

  09/25/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  My granddaughter was receiving orthodontal services through this company. I did sign an agreement to make monthly payments to get her braces and all of her required dental work done related to the braces. My granddaughter is on ********* but they do not accept ******** for braces. That is the only reason I did sign an agreement. Well for about the last 6 or 7 months, they no longer had an orthodontist available in *******. They stated that we had to go to the Midland/Odessa area to see one. Well, we do not have reliable transportation nor extra money for gas to make it to Midland/Odessa to get the services that we need. I did stop paying on the contract due to not being able to receive the service that my granddaughter needed. Now I called them today to see if they could refer us to someone to get her braces off due to them hurting her mouth since she hasn't seen a doctor in 6 or 7 months. The lady stated, "they do have an or orthodontist available now, but the only way she can be seen if I pay all the months that they did not receive a payment." She said we owe $825.00 but would have to bring in $412.00 in order to be seen. I offered to bring in $100 and start up the payments again, but they refused. This is not fair to my granddaughter, nor is it fair to me, due, to I do not make that much money. I was struggling to make the payments that was set up but was trying to pay it for her to get her teeth looking nice, but I just couldn't make the payments and was not receiving no services. They did not even know when they would ever get someone else to start seeing her again. So, if i had continued making the payments, "who would I be paying?" since they did not have someone to see her? If I had continued making the payments and they never got and orthodontist, then I would have paid them for services my granddaughter never received.

• Initial Complaint

  09/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been trying to get a dentist appointment since June I was willing to drive 3 hrs to get his braces off they keep canceling my appointment and will not answer the phone nor my emails .

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  THREE OF MY KIDS BEEN CANCEL THEY APPOIMENT FOR FIVE TIMES IN THE ROLL, LAST TIME MY KIDS WAS ***** WAS LAS JUNE 2022 AND TODAY THEY CALLED ME TO RESCHEDULE AGAIN. WE TALKING TO ABOUT 14 MONTHS WITH OUT A DENTAL CLEAN UP, IT'S SHOULD BE EVER 6 MONTHS.,.. PLEASE HELP ME.

• Initial Complaint

  08/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Since 2021 I have attempted to have my sons braces cared for. For the last two years, this institution has failed to provide a simple and basic service in regards to my sons orthodontics he has had bands and wires come from his braces, due to their lack of care, I have attempted to contact them and resolve an issue for having the brackets removed from my now 19-year-old sons teeth for over a year I have been promised callbacks I have been promised resolutions I have been told things would be fixed and rectified, and despite me going to several different locations in an attempt to get this maintained and taken care of two years later, it still has not been done I was told by the district manager that this would be taking care of that she would call me back and follow up and never did. I was told several times that they would fix this issue only to be left with no answers no other orthodontist in the area will take the brackets off of my sons teeth that were paid for in full to this institution because of the insurance paying them already I only want a resolution I only want the brackets removed from my sons teeth. It is not a hard feet. I just want my son to be able to come in and have the brackets removed.

• Initial Complaint

  08/01/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We scheduled an xray and cleaning appointment for my 7 year old son in late May. On the Saturday before the appointment we received an automated call confirming the appointment time. When we arrived in office we were told the appointment was cancelled because staff walked out and reschedule this appointment to 7/28/23 11AM. We arrived on time to the appointment and were told it was cancelled because we didn't confirm in advance we would attend, this hasn't been the practice at any other office. They said they would fit us in and had use wait until 2PM before stating they are unable to verify our insurance card, believe this to be fraud, and requested $800 to do the cleaning and we refused. They reschedule to 9/28/23. I called their phone today that led me to their call center and inquired the reason our appointment was cancelled. They documented it was cancelled because they didn't have the staff and they did not communicate this with us in advance and lied to our faces about the reasoning as well as accusing us trying to fraud them despite being provided their information from my insurance broker as in-network. I have cancelled the 9/28/23 appointment at this time and am looking for an alternative dentist for my child because this is unacceptable.

• Initial Complaint

  07/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  May of 2023, I was notified by my insurance United Concordia I had 3 crowns and one core build up completed. I was told this is your out of cost expenses, I paid those. I have contacted customer service billing and complaints as well as spoken to the local clinic and emailed them, I have yet to receive any feedback, my concern is how this balance of close to ******* will be adjusted? The insurance states in the beginning the procedure was unnecessary and even after the amendment they are no longer willing to look at it, because too much time has passed at this point. I have been an active participant in making sure I was contacting y'all and contacting my insurance constantly. The fact that the time has passed for my insurance to adjust the statement should not be my balance to bare. It's unprofessional and frankly disheartening when a clinic I have been with since the inception is now declining in patient overall care. Why wasn't everything accurately provided to the insurance from the beginning. This entire situation has me in tears and unsure of who to turn to or what to say. It is the responsibility of the front office to be all in when providing cost for services and or the whole truth and be highly informative so as to not leave a customer feeling overwhelmed or lied to with this consuming issue of lacking integrity. I have had 3 medical financial issues with this dental clinic and they seem to continue over and over as of late. Again why not just let me know everything from an economic perspective as the customer, this is something that has always went on but as of lately I am being left out to dry and so is my money. A three minute conversation in communication of caring would have sufficed in allowing me to be aware of my options, or how about something called a pre-authorization.I have paid out $800.00

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