ComplaintsforBenevis, LLC
Management Consultant
Current Alerts For This Business
Pattern of Complaint:
According to information in BBB files Benevis, LLC has a pattern of complaint alleging Service Issues.
Specifically, consumers complain that Benevis, LLC cancels appointments, has poor customer service and does not provide the treatment as scheduled. When consumers reached out to Benevis, LLC to reschedule appointments the company either promised to reschedule, which never happened, or ignored consumer requests.
On May 19, 2023, BBB sent correspondence to Benevis, LLC to request their voluntary cooperation in resolving the unanswered complaints as well as their cooperation in eliminating the pattern of complaint; however, the company failed to respond.
This aspect of the Business Profile will be updated once additional information becomes available.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 2/29/2024 I took my child to ****** dental as he was complaining of pain in his teeth. After speaking to the dentist, she informed me my son had an abscess on his upper right gum and would be calling in an antibiotic. After numerous calls, an antibiotic was never called in for my son. I had to go a different route to get my son the care needed. I then contacted them on 4/3/24 as my son was having tooth pain in the same area as the abscess was previously found. An appointment was scheduled for 4/5/24 to extract the tooth. Upon getting there they stated it would not be an extraction but a cap. After the work was done, I was approached by an employee who asked if she could give my son Tylenol as he had an abscess and infection and was hurting. She then stated an antibiotic would be called in for him. Future appointments were scheduled for 12/2024 and 1/2025 for further work because of abscess and infection. By end of business day on 4/5/24 no prescription was called in. And now on 4/9/2024 I was told by employees at ****** dental that the doctor was out until 4/11/2024 and would review then. This is unprofessional and negligence and could cause my son further harm and damage if this would go untreated. I have listened to him cry as his tooth is hurting and have had to seek other options to get him the care he needs.Initial Complaint
03/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Very unprofessionalInitial Complaint
02/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My name is ***********************, Patient Acct #*******, in ******* ** at ****** Dental, the office at **********************************************. I started my treatment September 15, 2022. I opted to have clear aligners on my upper teeth only. I picked up my first set of aligners on 10/27/2022, At my appointment in March of 2023, I was told if I was not satisfied with the outcome of my teeth, they would be re-scanned and my treatment would continue. At my appointment in July of 2023, I let them know my front teeth were still uneven and I had some new gaps. I wanted to continue treatment to fix my teeth the way they should have been fixed. It had not even been a year of treatments. I was told I could either sign off & say I was satisfied with the way my teeth turned out, have braces put on or wait until they got a new scanner.At this time, I was told ****** no longer had a scanner. This was strange because when I started treatment I was told I had to wait for my 1st appt. due to the fact that ****** was in the process of getting a new scanner. It had not even been a year and ****** no longer had a scanner ??, plus, did not know when they would be getting a new scanner. They told me I would get a call when they received a new scanner, if they got one at all. I have called several times to get an update and spoke to ******* each time, asking her if I could speak to the office manager ***** but ***** will not ************* or even return my calls. I have been very patient but as of now, I haven't received a call, not even as a courtesy w/an update. I also sent a letter to their office in ******* ** on January 1, 2024 but with no response. I would really like this matter resolved because I still need the treatment on my teeth completed. I would like my money refunded in order to seek treatment elsewhere. I am no longer comfortable or confident with this facility because of their lack of concern and my opinion is, they are not very professional.Initial Complaint
02/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my daughter here for a dental check up. The office manager ***** confirmed that they took her insurance and told me that her treatment would be covered at 100%. I scheduled her treatment for a later date. On that date we arrived and ***** told me that the insurance said it would only cover 80% and gave me a print out of costs. I agreed to go ahead and move forward with treatment even though I had been told previously that it was 100% covered. The work was completed and about a month later I received a bill in the mail totaling almost $2400. I called them and was told that they did not know why I received a bill that my insurance should have a covered the charges. I then called my insurance and was told that no Jubelee dental does not take my insurance. I had my insurance conference call ******* and they told my insurance that they did take it and my insurance told them no they do not so now I am stuck with a huge bill. Someone at Jubelee dental screwed up. I would not have taken my daughter here nor would I have had work done if they had done their jobs correctly and told me they did not take her insurance. The office manager was supposed to fix this and she just gave up and did nothing about it and never even called me back. I now have this bill in collections and I dont feel I should be responsible for it because I was told on 3 separate occasions that they took my insurance.Initial Complaint
02/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My son, who is now 14, had braces applied, at the age of 8, by an Orthodontist at Kool Smiles, located at **********************************************************. Not too long after his braces were applied, the Orthodontist was terminated and his care was provided by at least two other Orthodontists. However, both Orthodontists left before his adjustments were completed and Kool Smiles permanently closed their business shortly after that. His insurance, which was Optima at the time, but has now switched to Sentara, has already paid for the braces and the services related to the maintenance of them. Once Kool Smiles left, ******* Dental was servicing the ******** area and the patients who were negligently deserted by this company. ******* Dental is now located in *******, ** (******************************************) and my son's insurance referred me to them for braces removal. I called the company at ************ and was given an appointment for January 2, ****, at 11:30 a.m. After making the 2-hour drive, I was informed that the Orthodontist decided not to provide the services as he or she did not apply the braces and would not remove them. Meanwhile, my son is suffering because the braces are snagging and ripping the inside of his mouth. I have called EVERY Orthodontist practice in ******** and no one will remove them. I am desperate to have these braces removed so that my child does not get an infection and can get the relief he needs. I am asking that someone please help me rectify this situation. It is so unfortunate that these companies can place individuals in such dilemmas and seemingly no one cares. They took an oath and advertise that they want to help patients stay on track and complete their scheduled adjustments but their actions show the opposite. They are allowed to falsely advertise and seemingly get away with it.Initial Complaint
01/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Every time I have an appointment I go there for them to tell me the dentist is not in. These people are unprofessional on every level. When you call no one never answers from the office. I called to complain and speak with a manager I never get a call back. They all need to be retrained.Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My daughter was supposed to have braces put on and followed by this company. ******* Dental and Braces. They started her braces journey but now they keep canceling her appts. My daughter has not had her braces touched since July 11th it is now January 11th. All the while insurance is still paying them for services when they not providing any. I got sent to another branch by them and missed a whole day of work paid toll and gas only to arrive at that branch and be told she cant be seen here hes not taking new patients. This is $225.20 of MY money down the drain for each day that I travel over there just to be turned around with no progress. Multiple times Ive traveled 1 hour maybe a hour and a half for nothing! Just to be sent home with the excuse we tried to call you. No they did not! I think this company is committing fraud. By the way my insurance is Optima ******************* My daughter can not be seen any where else for her braces because Optima has paid them.Initial Complaint
12/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Canceled cleaning appointments 4 times in a row. The cancelations came in 2 days before the scheduled after waiting 6 months each time.Initial Complaint
12/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Arrived @ 12pm dental app 12/16 & was told they were 90 minutes behind. 4 wisdom extractions were to be done. "****************" performed b/c the original dentist "didn't come to work" I was told. He had a difficult time getting these babies out I really made him sweat but he was very nice & I was comfortable w/him. B/c it was so difficult he told me straight up I was going be in a lot of pain & to make sure I stay on top of my meds even suggested setting alarms. The s*** show started immediately after I left! My pharmacy called & informed me they don't accept my insurance. When I left the office it was so many people still their **************** but they refused to answer the phone so my mom paid cash out of pocket b/c I needed them! "****************" gave me 15 antibiotics 1q8H, 15 ibuprofen 1q8H & 12 hydrocodone 1q6H & a mouthwash. I started them all 12/16 @ 3pm & been on a schedule as directed. I'm going to be out of pain meds(narcotic) completely 12/19 after 3pm. When I called to see if I could at least get more ibuprofen I was told "he's not gonna do it" she went on to say they were closed & when I told her she was lying she corrected herself stating it was "no dentist in the office today" I understand narcotics usually aren't refilled but the lack of helping, understanding & professionalism?! This place is so ghetto & unprofessional, the staff is so rude & if you dare ask them a question it's almost like you're bothering them. I called multiple times, left messges, etc. Whoever I spoke with last literally said, "WELL HE WORKS FOR A TEMP AGENCY SO I DON'T KNOW TO CONTACT HIM." I called my local ER to see if they would see me but from past experience, most places don't touch dental patients b/c it's too risky. Luckily, I'm in the medical ********* know how to take care of my self but what about other people? What if it was a emergency? What if I didn't have family or anybody else to help me? The money was paid to the pharmacy b/c they wouldnt answer in time to reroute.Initial Complaint
12/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My kids come to this dentist for sometime now and ever appointment made has been canceled the day of. They deleted my kids file and made me sign a premature removal paper. Making it look like it was my fault, but it has been this horrible company and the way they run the business. They should be shutdown because they do not hold up to their mission statement.
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Contact Information
1090 Northchase Pkwy SE STE 150
Marietta, GA 30067-6407
Customer Complaints Summary
65 total complaints in the last 3 years.
36 complaints closed in the last 12 months.