Business ProfileforBarberNation

Transaction date December 2023.see email response:Date: 3/17/24 Hi there,Its about 2 months and I still have no received my order. I wanted to know what is the current status? If it has not shipped yet. I would like a refund Please advise Thank you response:3/18/24 Hello *****,Ok. I see the order hasn't shipped because we discovered we are having issues with mini mister leaking. So until we get the new versions, all those orders have been placed on hold. Did you still want us to ship the order?My Response:When will this issue be resolved? what is the ETA?Rep:Hello *****,We are working on minimizing our processing times, however I cannot provide an estimate at this moment.Regards,****** **************** at ********************** ME:to ********************** please proceed with a refund thank you Them:3/19 Hello *****,I have requested cancellation and refund for your order. You will get an automated email when it has been processed. Thank you for being patient.Regards,****** **************** at ********************** Me: 3/22/24:Hi ******, Its been a few days, I have not seen any automated email for the refund. Would you happen to have any other update on this issue?Please advise.Them: 3/22/24 Hello *****,We apologize for the inconvenience caused by the delay in refund processing. Due to recent system upgrades and enhancements, we are experiencing delays in processing refund requests. Our team is actively addressing this issue and working to streamline the process. We appreciate your understanding and assure you that your refund will be processed as soon as possible.Regards,****** **************** at **********************