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Complaint Details
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Initial Complaint
03/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Transaction date December 2023.see email response:Date: 3/17/24 Hi there,Its about 2 months and I still have no received my order. I wanted to know what is the current status? If it has not shipped yet. I would like a refund Please advise Thank you response:3/18/24 Hello *****,Ok. I see the order hasn't shipped because we discovered we are having issues with mini mister leaking. So until we get the new versions, all those orders have been placed on hold. Did you still want us to ship the order?My Response:When will this issue be resolved? what is the ETA?Rep:Hello *****,We are working on minimizing our processing times, however I cannot provide an estimate at this moment.Regards,****** **************** at ********************** ME:to ********************** please proceed with a refund thank you Them:3/19 Hello *****,I have requested cancellation and refund for your order. You will get an automated email when it has been processed. Thank you for being patient.Regards,****** **************** at ********************** Me: 3/22/24:Hi ******, Its been a few days, I have not seen any automated email for the refund. Would you happen to have any other update on this issue?Please advise.Them: 3/22/24 Hello *****,We apologize for the inconvenience caused by the delay in refund processing. Due to recent system upgrades and enhancements, we are experiencing delays in processing refund requests. Our team is actively addressing this issue and working to streamline the process. We appreciate your understanding and assure you that your refund will be processed as soon as possible.Regards,****** **************** at **********************
Business response
04/09/2024
Hello Dear Customer,
Your order has been cancelled and fully refunded. The refund should have been processed by now, as it was made March 26. We apologize for the inconvenience, we had some issues with our system.
Regards,
******
Customer Service at **********************Initial Complaint
03/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On December 15 I made an order for a clipper set with a turbo jet blower. Oder #***** the purchase was $495.53. I began reaching out, first through contact number that told me they were to understaffed to answer calls and to email. So I began emailing on Dec 29 asking for updates. Was told that the products were being upgraded and that it would be 3 weeks before shipment. I then emailed on Jan 18th and was told the same thing again. Next email I sent was on Feb 8, and the last one sent on March 6th ( which I still have not receive email back from them on). I also had another employee make a purchase for the same product they declared was what was taking so long. She made order on Dec ****************************** middle of February. I have asked multiple times for refund and just get the run around.Business response
04/09/2024
Hello Dear Customer,
Your order was fully refunded on March 26. We apologize for the experience you had with us. Unfortunately, our team encountered unforeseen challenges that led us to make some difficult decisions. Your trust means a lot to us, and we understand the frustration this situation may have caused.
We genuinely appreciate your understanding during this time, and we hope you can give us another chance in the future. Please know that we're actively working to prevent such issues from occurring again.
Thank you for your patience and understanding, your refund should be in your account in 3 to 5 business days.
Regards,
******
Customer Service at **********************Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I order an expensive clipper set in December of 2023. It is now March of 2024. I have not received my order, nor can I get anyone to answer the phone or Email. Now their website doesn't even work.Business response
04/09/2024
Hello Dear Customer,
The order that you are referring to, was not under your name, but we found it since we spoke to you about it previously. It was, however, refunded on March 26. We apologize for the inconvenience, the refund was automatically allocated to the original form of purchase. Please get in touch with the person that made the original purchase.
Regards,
******
Customer Service at **********************Initial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have requested a refund and order cancellation and I keep getting the run around. When I call the number listed no one answers and all Ive gotten is an AI response from a chat. All I want is my order cancelled and they still havent cancelled it.Business response
04/09/2024
Hello Dear Customer,
I apologize for the experience you had with us. We initiated the refund process and cannot issue the refund twice. After 35 days, please contact your bank to receive the refund. Unfortunately, our team encountered unforeseen challenges that led us to make some difficult decisions. Your trust means a lot to us, and we understand the frustration this situation may have caused.
We genuinely appreciate your understanding during this time, and we hope you can give us another chance in the future. Please know that we're actively working to prevent such issues from occurring again.
Thank you for your patience and understanding.
Regards,
******
Customer Service at **********************Initial Complaint
03/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I never received the product I ordered. It hasnt even been shipped after almost 3 months. When I try to put in a claim, it does not let me and there is no way to contact the company. The website address also says the server isnt working.Business response
04/09/2024
Hello Dear Customer,
We have already cancelled and refunded your order. It was done March 26. I apologize for the experience you had with us. Unfortunately, our team encountered unforeseen challenges that led us to make some difficult decisions. Your trust means a lot to us, and we understand the frustration this situation may have caused.
We genuinely appreciate your understanding during this time, and we hope you can give us another chance in the future. Please know that we're actively working to prevent such issues from occurring again.
Thank you for your patience and understanding.
Regards,
******
Customer Service at **********************Initial Complaint
03/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered the turbo jet air duster on 2/13/24, it is now 3/14/24 and I have yet to receive my product. The barbernation website states shipping takes 3-5 business days and evidently this is not true. I paid for a product that I havent received. I have attempted contacting the company and ONE time they said the shipping is delayed due to an UPGRADE on the product and that I would receive a separate email with tracking info. I have yet to receive ANYTHING. In the last 7 days, I have send them an email TWICE inquiring about my purchase and they have yet to respond. At this point, I DEMAND a refund of the total cost. I EXPECT to hear something within 24 *********** be SURE to spread the word about this unprofessional, unreliable companyBusiness response
04/09/2024
Hello Dear Customer,
We have already refunded your order. It was done March 26. I apologize for the experience you had with us. Unfortunately, our team encountered unforeseen challenges that led us to make some difficult decisions. Your trust means a lot to us, and we understand the frustration this situation may have caused.
We genuinely appreciate your understanding during this time, and we hope you can give us another chance in the future. Please know that we're actively working to prevent such issues from occurring again.
Thank you for your patience and understanding, your refund should be in your account in 3 to 5 business days.
Regards,
******
Customer Service at **********************Initial Complaint
03/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a turbo jet and mister from barber nation and after waiting 3.5 weeks to receive it, it didnt work correctly. I have been corresponding for over 3 weeks now to get the problem resolved and now they are just ignoring me.Business response
04/09/2024
Hello Dear Customer,
I apologize for the experience you had with us. Unfortunately, our team encountered unforeseen challenges, but we have expedited your warranty and your replacement should be shipping soon. Your trust means a lot to us, and we understand the frustration this situation may have caused. Please know that we're actively working to prevent such issues from occurring again.
Thank you for your patience and understanding.
Regards,
******
Customer Service at **********************Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
12-8-23Business response
04/09/2024
Hello Dear Customer,
We have already refunded your order. It was done March 26. I apologize for the experience you had with us. Unfortunately, our team encountered unforeseen challenges that led us to make some difficult decisions. Your trust means a lot to us, and we understand the frustration this situation may have caused.
We genuinely appreciate your understanding during this time, and we hope you can give us another chance in the future. Please know that we're actively working to prevent such issues from occurring again.
Thank you for your patience and understanding.
Regards,
******
Customer Service at **********************Initial Complaint
03/13/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
In the beginning of February 2024 I spent $301 on hair tools from the merchants site to which they had never arrived after waiting well over a month and when I reached out to said merchant they did not resolve the issue. They had apologized to me then became un reachable/ un helpful. I have not received my hair equipment or a refund and their site will not load for me, no answer through email or their customer support. I was expressed that I am recovering from my hair equipment getting stolen and they are no better than the people here that vandalized and took from me. I am extremely depressed and not dealing well with this situation. Barbernation has contributed to my depleted mental mental health as a Black, disabled active duty Army Veteran and I demand justice and fairness. Either refund me or give me my equipment so that I can rebuild my business.Business response
04/09/2024
Hello Dear Customer,
We have already cancelled and refunded your order. It was done March 26. I apologize for the experience you had with us. Unfortunately, our team encountered unforeseen challenges that led us to make some difficult decisions. Your trust means a lot to us, and we understand the frustration this situation may have caused.
We genuinely appreciate your understanding during this time, and we hope you can give us another chance in the future. Please know that we're actively working to prevent such issues from occurring again.
Thank you for your patience and understanding.
Regards,
******
Customer Service at **********************Initial Complaint
03/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Feb 3rd 2024 I ordered two things one was a turbo jet duster and the other thing was a neck spray together the amount I paid was $160 it's been over a month and still haven't heard nothing or seem nothing come I've tried contacting ******* nation but never can get anyone I would like a full refund my order number is ***** I saw the ad on ********Business response
04/09/2024
Hello Dear Customer,
We have already refunded your order. It was done March 26. I apologize for the experience you had with us. Unfortunately, our team encountered unforeseen challenges that led us to make some difficult decisions. Your trust means a lot to us, and we understand the frustration this situation may have caused.
We genuinely appreciate your understanding during this time, and we hope you can give us another chance in the future. Please know that we're actively working to prevent such issues from occurring again.
Thank you for your patience and understanding.
Regards,
******
Customer Service at **********************
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Customer Complaints Summary
18 total complaints in the last 3 years.
18 complaints closed in the last 12 months.