Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed with this company Decluttr, to sell off 3 used electronic items. We agreed to a ********* shipped them in. They confirmed they received the products. Then they emailed there was a direct deposit issue and they would mail me a check. They have my correct address and i have waited more than long enough for a check to be cut and mailed. I have never received the check for $996.00. Their own records should show they never sent the money or that I cashed any check. I have tried for a resolution myself to no avail. They do not have a phone number to call. (red flag). I have left almost daily inquires through their contact web portal. No one replies. Based on this lack of follow up communication, this can only be surmised to be a blatant effort to hope I just go away. This amount is close to $1000 dollars.What if this is something they are doing to multiple customers overall??? This company proudly displays your better business bureau icon on their web page. This should not be displayed if they are not following through with their payment promises and ignoring customer communications. I have attached emails documenting all the facts above. My resolution is I'd like my products retuned or payment as promised.

  Business Response

  Date: 04/03/2023

  Thank you for reaching out to us regarding your order. 

  I am very sorry that you have felt the need to make a complaint. 

  From looking into your order, I can see that we did try and issue payment, however the details provided bounced back as incorrect, so payment failed. 
  We then sent out a failed payment email, however it does not appear we received any reply to this confirming the way you would like us to issue payment, therefore no request for a Check has been received. 

  We are in the process of sending out the Check for you, and this should be received shortly. 

  Customer Answer

  Date: 04/06/2023

  Hello, Thank you for investigating this complaint. A ******* from the Business has acknowledged this complaint after i contacted your organization. I do not believe they were happy about it. I base the on the fact they admit they have my money,.... but to date have not sent it. They email me quite a bit saying it is being looked at, its being escalated, etc. over and over. Asing me to wait and this and that. That is all well and good but, they need to make good on there end of the deal they offered me. They have my 3 electronic products and state i cannot have them returned. Yet they continue to withhold my payment of $996.00 for close to a month now. This is blatant theft on their part. There is no excuse to take his long with my payment when they clearly  admit they never sent it. Please try and investigate further why they insist on punitively keeping my payment. I cant believe this business has such a professional internet presence yet is apparently into defrauding their customers.  

  Business Response

  Date: 04/07/2023

  As previously requested via this complaint, we have sent out a Check for the value of $996.00 for this order. This has been sent to the address on your account.
  It has been posted and should arrive shortly. 

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in July on 2022 I sent an iPhone XR to Decluttr. Upon Decluttr receiving the phone they said it was not as described and changed their offer price to me. I declined the new offer and asked that they return the phone to me and they said they would. I have never received my phone back and Decluttr can not provide a date that it was shipped back to me nor provide ANY type of tracking information. I have emailed Declutter numerous times (14 times) in the months since about this issue and was assured that they were escalating the issue and were looking into the issue. The only responses I have received from Declutter are excuses and stonewalling. I feel their actions represent theft or at best gross disregard for the consumer's property and dismissing responsibility. My order # was *******.

  Business Response

  Date: 03/29/2023

  Thank you for reaching out to us regarding your item. 

  We are very sorry to hear that you did not receive the item back as expected. 

  The item was sent back to you via *** on 18th July 2022. This is done automatically when the offer is rejected. 

  We only keep tracking references on our records for the time frame which it is eligible to be claimed for in the event it becomes lost in transit. 

  Therefore, the tracking number for this item is no longer available on our system. 

  I am very sorry for any inconvenience caused due to this. 

  The price which was originally offered for this device was $135.90. This was revised to $52.20 as the Face ID function does not work correctly. 

  As we are unable to confirm the tracking number which was used to return this item to you, we are happy to offer the full original price of $135.90 for this item. 

  This would be a gesture of goodwill payment, as you did not reach out to us within the required time frame, and we are unable to locate any correspondence indicating the item was not receive for 6 months after this was returned back to you. 

  Please let us know if you would like to proceed with this. 

  Customer Answer

  Date: 03/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Decluttr said they would pay me ******* Galaxy S22 (128GB) Unlocked Order # *******,The agreement was approximately $231 for a brand new ******* Galaxy phone. Decluttr last week said they are "revising" their offer to $11. When I went to press the DECLINE button, they said "thank you you accepted." This was a glitch on their part and despite several emails they will not resolve and return my phone. As far as I'm concerned this is theft and I need my property returned. They purposely do not list any phone number to contact them so I can only keep trying through email. The phone number listed on BBB doesn't work anymore!

  Business Response

  Date: 03/28/2023

  Thank you for reaching out to us regarding your order, and we are very sorry you have felt the need to make a complaint. 

  From looking into this, I can see that a member of our **************** Team was reviewing this to try and retain the item prior to it undergoing repairs, to see if we could possible return this to you. We cannot guarantee this, however we are still awaiting an update from our warehouse.

  We have not received any reports of any issues with our accept/decline process, and according to our records you have accepted the offer presented. Due to this, payment has been issue to the agreed amount. 

  We are attempting to retrieve the device, but unfortunately we cannot guarantee this and once an offer is accepted, an item is processed and this generally cannot be undone. 

  Customer Answer

  Date: 03/28/2023

   
  Complaint: 19851601
  
  I am rejecting this response because:

  A) I did NOT accept the "revised offer" by Decluttr.  I immediately reached out to let them know I did NOT accept the offer.  They had a green button that says both "accept or decline" .  That was the ONLY button you can press to decline yet they choose for me that I accepted.

  B) I have several emails explaining how I do NOT accept.  They failed to provide any response for 3 days nor do they list a phone number to work this out

  C)  I have asked several times how I can send them their $11 back.  To be clear, I NEVER ACCEPTED THIS THEY SENT IT DIRECTLY TO MY BANK ACCOUNT.   They have only responded in their emails that considering they sent me the money they return.  This is a scam

  D) I went to their ******** account and I can see dozens of other customers who have also experienced the same problem I have without it getting resolved so the idea that they do not have an issue is false.  

  They only issue they have is they have my phone valued at $233 and are refusing to return.  I did NOT agree on receiving $11 for a phone.  The phone can be sold on **** for $500 so why would I ever accept $11?  This is not only the truth this is common sense!
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/29/2023

  Thank you for your response. 

  I understand that you have experienced a technical issue when responding to the offer. We have had no reports of any issues with this process, however, we have been able to retain the item and can return this to you.
  I have reached out to you privately with the payment information to return the payment that was sent to you. 

  Once this has been returned to us, we can proceed with sending the item back to you. 

  Please check your email for these details.

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 19851601
  
  I am rejecting this response because:
  These people have not sent me any information on where to send the money back. I have asked several times for them to give me specifics on where they send the money. As you can see in the attached email the only instructions they said were to reserve the payment so we can dispatch the device  (see attachment)

  Ive asked them to clarify what this means or to give me a call to resolve this. They have done neither.   But they did take the time to respond to Better Business Bureau and say they reached out to me. As you can see, they are trying to make this problem go away without resolving it. 
  

  I will happily send them back their measly $11 as soon as they explain where to send it to. But they continue to refuse.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/17/2023

  We have reached out to the customer various times via private email confirming the details of where to return payment of $11. 

  Unfortunately we received no response, however opted to return the device to him without payment being returned. 

  The device arrived with us, and was reduced in price due to Pixel faults, and display damage, causing the item to not function correctly. 

  Prior to testing, the exterior packaging was checked, and there were no signs of tampering or damage, indicating the item had not been damaged within transit.

  The item was then assessed and found to have the display issues on the screen, causing us to reduce the price.

  The item has been returned to the customer in the same condition it was in when it arrived with us, and we can assure you that all items are handled with extreme caution and we have senior members of staff observing at all times.

  If the customer has any images of the device prior to sending it, we would be happy to review these, however the item did arrive with a faulty screen, therefore we revised the price accordingly, and despite not receiving payment back, we have returned the item in the same condition it was in when it arrived with us, which was not functioning as expected.

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19851601

  
  Please look at attachments for proof:

  
  I am rejecting this response because:  A) after SEVERAL times asking Decluttr where to resend the $11 the ONLY response was I am to "reserve" the $11 (see attachment).   I asked several times what that means, where to send it to and to call me if needed.  I NEVER received any clarification.  I even reached out to Decluttr on ******** and the advisor was confused what they meant by that & asked them to reach out to me again  

  B)  The phone was in PERFECT WORKING ORDER when I sent it,  I followed exact packaging and the only problem they claimed "Our technicians found one or more pixels at fault." (see attachment email)    This was in perfect working order and was a 3 month old phone barely used...  Regardless, if they truly felt this was true, even the website on ******* verifies that 1 or more pixels at fault would be "barely noticeable"  See resource:  *********************************************************************************************;

  C) the phone was returned non operational!  The phone no longer turns on and I have verified this in video to *********************** and Decluttr.   I sent them a workable phone and they sent back a broke one.   They may now send me the agreed initial agreed money for a working phone OR return my phone in workable condition.   

  The company has shown no motivation to rectify this & my communication attachment speaks volumes.   Please ask them what proof they have that they sent me specifics on where they have "reached out several times" to send $11 back.   Ask them how on earth saying the word "reserve" is specific to where or how to send their money?    Again, Don't take my word for it, check my attachments and ask them to do the same. 
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.  I have added a video of how the phone is broken. I also have pictures which have been submitted to both the company and Better Business Bureau of how it looked before. 

  Regards,

  *****************************

  Customer Answer

  Date: 05/11/2023

  From: ***************************** <*************************>
  Sent: Wednesday, May 10, 2023 7:43 PM
  To: *********************** <************************************************>
  Subject: *********** ******* phone

   

  EXTERNAL EMAIL! Use caution when clicking on links or opening attachments and never provide your User ID or Password.

   

  Download Attachment

  Available until Jun 9, 2023

   

   

  Click to Download

  IMG_1732.mov

  0 bytes

   

  Sent from my iPhone

  Business Response

  Date: 05/12/2023

  Unfortunately, the attachments are not loading and are showing an error message "iCloud refused to connect"

  Please send them to our email address as requested, so we can look into this for you. 

• Initial Complaint

  Date:03/24/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped my Iphone 12 Pro *** 256gb (order #******* to Decluttr which they agreed to pay me $480. It states on their website "Once your order has arrived, we'll send you an email to let you know we've received it." My phone was delivered and received by ****** at 9:56 AM EST on Thursday 3/23/2023 (tracking# 1Z867E8W9097639566) I still haven't received the email letting me know that they recieved the phone. I sent them an email and was told that I would have to wait 5 business days for a response. I tried to send a message via live chat and was greeted by a bot (that is not a live chat because there is no way to get through to any human. I tried to call several times and constantly busy. I just want the payment or my phone back. I don't know how they have stayed in business as they seem very sneaky and *****

  Business Response

  Date: 03/27/2023

  Thank you for reaching out to us regarding your order. I am very sorry that you have felt the need to make a complaint. 

  From looking into this, I can see that the item arrived with us on Thursday evening, and was assessed and accepted on Friday. Payment has been processed today, due to the weekend, and should be received shortly. Please ensure the details on your account are correct. 

  Our Live Chat function uses a bot to identify the issue and ensure that you are passed through to the relevant department, where a member of our team will respond in real time. I am very sorry for any difficulties you have faced surrounding this, and can see that the order has now been completed on our end. 

   

  Customer Answer

  Date: 03/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed my functional iPhone 11 for a price quoted by Decluttr of $291 on 01-29-23 using the *** label they provided. The package arrived at Decluttr's ********, ** facility on 02-01-23 according to ***. I did not receive any confirmation of receipt message from Decluttr until I opened a ticket on 02-10-23 and ***** responded on 02-12-23 claiming they needed the "courier slip" which I proceeded to provide them the *** evidence of delivery. I did not receive any response until I opened a new ticket with Decluttr on 02-20-23 when ****** responded on 02-23-23 that they received an empty Amazon package. I proceeded to provide the shipment details from *** which showed my package weighed 2lbs. Following this, ****** replied on 02-27-23 saying they received all relevant information and would respond within 48 hours. I had not heard anything until I responded again on 03-06-23 when ****** said this would take another 48 hours. Finally, when I responded again on 03-10-23 that the 48 hours passed twice. ****** then responded on 03-14-23 that the parcel was received and showed no signs of tampering, so they could not help further. I attempted to ask for a phone number to speak with someone that they could not provide so I am forced to file this complaint.I packaged my iPhone within amazon bubble wrap within a larger brown box. I suspect that whoever opened my box took one look inside and saw the amazon bubble wrap and then through out the package by accident. While unfortunate, if this is the case I expect Decluttr to take full responsibility and credit me the quoted amount.

  Business Response

  Date: 03/21/2023

  Thank you for reaching out to us regarding your order, and I am very sorry you have felt the need to make a complaint.

  From looking into this, I can see that the parcel for 1454842 arrived with us, however when our team opened this, it had no item present inside. 

  We carefully assess the exterior of all packages to ensure they are checked for any signs of damage or tampering. This parcel was received with no signs to suggest it had been tampered with in transit, and therefore we must review this further. 

  In order to investigate this matter further we require confirmation the **** of the device, alongside proof of ownership for this. 
  This can be retrieved by contacting the retailer the item was originally bought from. 

  Unfortunately, we cannot assess this situation any further without the information requested above. 

  Please provide confirmation of this, and we can then look into this matter further. 

  I can assure you that we have looked into this and the item was not present in the package. We have senior members of management observing at all times, as well as CCTV operating, and the package had no device in it when it arrived. We therefore need the information requested to review this. 

• Initial Complaint

  Date:03/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent the order on March 9th, 2023. The tracking number that is on the Decluttr site under my orders is 1Z867E8W9094977205. I accidentally printed out another label from their site using the print another label function so it is a different tracking number on the label than on the my orders page. The actual tracking number is 1Z867E8W9091152253. According to *** it says that my package was delivered this morning at 10:05 am and received by ****. I have tried emailing a few times now and only received one response. I just want to know that my order has been received and will be processed correctly and that the money will be credited to my account or I would like my items to be sent back. Order number is ******* for $560.

  Business Response

  Date: 03/21/2023

  Thank you for reaching out to us regarding your order. 

  I am very sorry to hear that you have not received payment for your order.

  From looking into this, I can see the parcel has arrived with us, and the items are currently being quality assessed.

  You will receive an update via email with any changes to the order, and a further confirmation of payment once all items have been assessed.

  I am truly sorry for the delays surrounding this. 

  Customer Answer

  Date: 03/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my Apple iPhone 12 *************** Unlocked to Declutter.com in November 2022. On 11-7-22 I received an email from them stating they have received my phone. After one month, I had not been contacted or paid. I sent them a message, through their "contact us" section of their website, in December 2022, January 2023, and February 2023. I have still not received a response or payment. On their website, under "my account"' it shows "WE HAVE RECEIVED YOUR ITEMS!".

  Business Response

  Date: 03/20/2023

  I am very sorry to hear that you have not received a further update on the status of your order. 

  I have had a look into this, and can see that the item was accepted and paid for in full on 8th November. 

  Payment was attempted to the details on your Decluttr account, however it does appear that payment failed due to invalid details. 

  As a result, you should have received an email asking you to confirm your PayPal email address so we can try again. 

  Please can you confirm with me your PayPal email address, and also confirm that the account is verified and set up to receive payments? I will then be able to reprocess the payment to your account. 

  I am very sorry for the delay, and if you did not receive any correspondence relating to the failed payment. 

  Customer Answer

  Date: 03/20/2023

  How do I respond to Decluttr?

  Business Response

  Date: 03/24/2023

  We will require confirmation of your PayPal email address so we can reprocess your payment. I have emailed you directly for you to confirm this. 

  Customer Answer

  Date: 03/24/2023

   
  Complaint: 19603273
  
  I am rejecting this response because:

  I have not received an email from Decluttr. I have checked my inbox and spam folder. My email address on their website is correct. ********************** It is also the same email associated with my PayPal account.

  
  Sincerely,
  
  ***************

  Business Response

  Date: 03/27/2023

  We are very sorry that you did not receive any email from us. We have reprocessed the payment to the details provided and you should receive this shortly. 

  Customer Answer

  Date: 03/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:03/13/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the wrong phone I wanted a Galaxy Fold 3, not a Galaxy Fold 2, I am unable to call as their business phone is always busy, I also tried emailing and posting on ******** to get confirmation that the order is canceled, others have tried to call and the phone is always busy, they do not respond to any emails or ******** posts, all I want is the order canceled and my money refunded promptly.Thank you

  Business Response

  Date: 03/14/2023

  Thank you for reaching out to us regarding your order. 

  I am very sorry that you have ordered the incorrect item. 

  I have sent over return instructions via email directly to allow for you to send this back for a full refund. 

  Customer Answer

  Date: 03/14/2023

  The business sent me an email with an attachemnt that does not open, they need to send me a retyrn shipping label that I can print out, I now have to return the item as they were not responsive to my attempt to cancel the order, s I do not at this time accept their response.

   

  Thank you

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early December I sent my iPhone 13 pro *** to decluttr. After, I received my initial quote I recieved an email saying that my device had a bad ESN and that I could have my device sent back or I would have to pay to unlock it. I opted to have my device sent back on Dec. 15th. A shipping label was created and my device was sent back on Dec. 23rd. By Dec.28th I still had not received my device. I made a claim with *** who told me I would have to work with the sender to be reimbursed even though the device was originally mine. I have been emailing back and forth with customer support since then requesting an update on the claim or any sort of status regarding my lost item. It is now March and I have not heard back from decluttr regarding my phone that *** considered lost on Dec.28th. I feel like I have no choice but to come here and file a complaint which is unfortunate because I did not want to. I only want a claim to be filed for my lost device per *** guidelines (since I cannot) and to be reimbursed for my lost package.

• Initial Complaint

  Date:03/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/03/2023 I mailed one package with *** tracking number 1Z867E8W9091578375 containing iPad Magic Keyboard ****" - (Condition: Good)iPad Pencil ********* (Condition: Good)iPad Pro **** (2018) Wi-Fi + 4G 512GB - (Condition: Good)Macbook Pro Core i7 2.9 15" (Touch 2017) - (Condition: Good)Entertainment Magpie (Decluttr.com) claimed that the iPad Pro was not received, but all other items were received. I find this impossible since all items were shipped together in one package.Due to my dissatisfaction with a previous order, I requested Entertainment Magpie (Decluttr.com) to cancel my order and return all of my items.As of today, the iPad Magic Keyboard ****" - (Condition: Good) and iPad Pencil ********* (Condition: Good) have been returned to me but the iPad Pro **** (2018) Wi-Fi + 4G 512GB - (Condition: Good) is lost and the Macbook Pro Core i7 2.9 15" (Touch 2017) - (Condition: Good) has been received by Entertainment Magpie (Decluttr.com) but not returned to me.The intent was to sell the items to Entertainment Magpie (Decluttr.com). I have not been paid for any item.

  Business Response

  Date: 05/17/2023

  Thank you for reaching out to us regarding your order, I am very sorry for the ongoing issues you have faced.

  From reviewing this, I can see that order 1453943 had 4 items arrive under it. The Macbook was accepted for the full value of $420.00 which was paid on 13th March 2023. This payment was sent to the details on your account.

  The other 3 items failed our quality assessment and were returned to you. 

  The Magic Keyboard and Pencil were returned to you via *** on 15th February. The iPad was then returned in March, also via *** with the tracking number 1Z867E8W0398367762 which was marked as delivered to the Front Door at the address we have on the order. 

  Please let ** know if the iPad was not received, or payment for the MacBook was not received, and we can look into this for you.