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Business Profile

Personal Trainer

Kick Weight With Keisha

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Trainer.

Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a garment from kicking weight wit Keisha. I received a tracking number with no item delivered. I tried to contact the company multiple times without a response. I recently went on ticktoc and still got the run around. I called multiple times with no response.

    Business Response

    Date: 04/11/2025

    Hello,

     

    Order #***** was delivered on 8/29/24. Please view the attachment for proof of delivery.

     

    Thank You

  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 1 5XL Faja Colombian Tummy Control Shaper from a business named Kickweightwithkeisha on on 1/14//2024. The order number is ORDER #*****. I received an email on 1/22/2024 advising that the order has been shipped. I reviewd the **** tracking number ******************************. & as of January 23 2024 through today; it never was received by ****. I have tried to reach out to the busines mutiple times via email at ******************************** with a copy of the order confirmation email with no resposne. I have called the business at ************** and left several messages starting 2-3-24 through today 2-29-24 with no response. I went to the website *********************************** and sent a message through the chat on 2-6-2024 & 2-7-2024 with no response although the chat states we respond immediately. I also tried again today on 2-29-24 with no response. I would like this issue rectified. The item needs to be shipped to me or I need to be reimbursed the $81..17 spent on the item. I also tried to reach out on Instragram and TikToc but this busines appears to be a scam. I have documentation for everything stated above.

    Business Response

    Date: 04/11/2025

    Hello,

    Order #***** was delivered to you. You entered a dispute with ****** on 1/15/24. After Affirm's investigation, it was determined that your package was delivered to you and therefore, they denied your dispute. Please see the attached emails from Affirm showing your initial dispute and the disposition.

    Thank You

  • Initial Complaint

    Date:02/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased shape wear from Kick Weight With Keisha on January 20, ****. On January 26, **** they printed a **** label but never delivered the items to the carrier. I have reached out to them numerous times via email, direct message, phone calls and on social media and have yet to receive a reply or a refund.

    Business Response

    Date: 04/11/2025

    Hello,

    Order #***** shows as delivered on 2/15/24. Please view screenshot for proof of delivery.

    Thank You

  • Initial Complaint

    Date:02/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order # ***** for a FUBA be gone and received a confirmation that the order was being processed on January 19. I have since then been trying to contact the company by email as well as left a voicemail to verify. Whats the status of my order order because their website says they ship within 3 to 5 days.? *** sent an inbox to the owner of the company with no response, as well as no return call or no return email. I followed this company and I am very disappointed with their customer service. I dont know if there was an issue because there was a 40% sale and they had a ton of orders but Im disappointed that no one responded to any of my inquiries about my order. ****************************** it appears a **** Label has been created with this number but its been awaiting the item since January 19.? I just want my item shipped. I see that there are several complaints on here for the same type of thing so this is obviously a pattern.. I was tempted to go on the page and make a comment but I dont want to do that because this is a black business but come on? You gotta do better! I do believe that the item is a quality product. I just want my item and to have to wait, this long is not acceptable.

    Business Response

    Date: 04/11/2025

    Hello,

    Order #***** shows as delivered on 2/7/24. Please view screenshot for proof of delivery.

    Thank You

  • Initial Complaint

    Date:02/01/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 7, ****, I placed an order for $224.02 for 4 items-KWWK high waist sculpt shorts, Faja Columbian Tummy Control Shaper, KWWK Seamless Tummy Control, and the Fupa Be Gone Waist Trainer. I emailed the company from the site to get a shipment status update a couple of days later being that I did not get a confirmation of the order but a charge was placed on my credit card for $224.02. On January 9, **** I received a "Thank you" from the company and on January 12, ****, I received an email indicating that "Your order is on the way" with a long **** tracking **** #****************************** for my KWWK order #*****. After not being able to track it a week later, I reached out to the company via phone, numerous emails, and finally a DM on Instagram with no reply from the company. Every communication I sent was totally ignored without any response back. I asked for a refund being that they were paid and my items were not delivered or had been placed with ****. The pre-shipment was created on January 12th according to **** and according to the tracking site with **** they are still awaiting the package from the company. Because it has been so long, I would like my refund back because it seems as if they no longer have items to sale. It's fraudulent business to take monies and not send the products. I received an email last week and one this week to review my products. I tried to contact the company again to let them know that I never received the products. At this point, I would like my money back that I paid and I will never do business with this company again although I really wanted the products. It's very disheartening to see that she is online everyday, several times a day and not contacting customers nor shipping items that were paid for.

    Business Response

    Date: 02/06/2024

    Tracking usps.com 420312209334910944102821063623

    Customer Answer

    Date: 02/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks for your intervention BBB. I have finally received my products today after 1 month of placing my order. This business has the worst customer service in responding back regarding product status. 

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased compression faja on this website on 1/16/24 - have not received the item yet my credit card has been charged. I have called, emailed texted, left direct messages on Instagram and still no response or answers. I want my money back, this is frustrating and hurtful because of the trust that people put in you and you Keisha wont even acknowledge a wrong!!

    Business Response

    Date: 04/11/2025

    Hello,

    Order #***** shows as delivered on 2/8/24. Please view screenshot for proof of delivery.

    Thank You

  • Initial Complaint

    Date:01/29/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered my merchandise on 01/15/2024 and it stated that it would be shipped in 5 to 7 days. I have not received anything. I have emailed, I have chatted and I have called several times and there has been no response. I would either like what I paid for or I would like a refund.

    Business Response

    Date: 02/06/2024

    Item shows delivered usps.com 420751899300110944102847088881

  • Initial Complaint

    Date:01/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on January 4, **** for the waist trainer and fupa be gone. On January 4, **** i received email confirmation. On January 6th, I received an email saying it was preparing to ship. Since January 11th, the tracking number for **** is still pending in GA as of January 26, ****. It states they have not received the package yet. The order number was *****. I have contacted seller with no response. They sent an email asking for me to rate the product I have yet to receive. I feel this is bad customer service and bad business. I would like a refund immediately.

    Business Response

    Date: 02/06/2024

    Package shows delivered usps.com 420463199334610944102817735540

  • Initial Complaint

    Date:01/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Jan 7 and it still hasn't shipped out I want a refund and to cancel I've tried calling and emailing more than 7 xs no answer no reply this company is severely fraudulent and a scam !! UNHAPPY doesn't begin to explain the disappointment I feel I'll never support this company/**********!!

    Business Response

    Date: 04/11/2025

    Hello,

     

    Order #***** shows as delivered on 2/15/24. Please view screenshot for proof of delivery.

     

    Thank You

  • Initial Complaint

    Date:01/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two items (ORDER #*****) on 12/23/23; received an email on 12/25/23 stating items will be shipped soon. I received a shipment confirmation on 1/2/**** (******************************). As of 1/26/24 I still have not received items ordered. The status at **** says **** is still awaiting products. I did send an email on Jan 12, **** requesting an update on the items and did not receive a response. I have not been able to reach anyone through the number listed either. I would like an update or refund as it has been over a month since I ordered items. Better communication would be appreciated.

    Business Response

    Date: 02/06/2024

    Package shows delivered usps.com 420301859334610944102792029160

Kick Weight With Keisha is NOT a BBB Accredited Business.

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