Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product from kick weight with Keisha. I ordered Tea Detox Bundle Set.On September the 7 and it is in a waiting pattern so I was given a tracking number and on the 8th of September it has been saying Pre-************* awaiting ********* it is the 15th of September and nothing has come in. I tried calling and I texted and I have gotten no response. They have taken my money in the amount of $99.98 on that same day I placed the order.. My order number is #*****. I am no longer wanting the product. I just want my money back. I do not do business like this and I feel you can not be trusted. I almost placed another order. Thank God I didnt. I at least deserve a response from you are your representative or team or my order. I will be expecting to hear from you soon. Are Im going to have to get legal assistance. I ordered in good faith. Because you appeared to be genuine. But I guess this is not the case. Im do not have $99.98 to just let it go and forget about it. Thank you for your help in this matter.

  Business Response

  Date: 09/17/2025

  Hello,

  Sincerest apologies for any inconvenience and this unpleasant experience. We responded to your emails. If you did not receive our emails, please check your spam folder for response emails from us. Order #***** status is "shipped". We do not provided refunds on fulfilled orders. Please click the link below for our refund policy.

   

  *********************************************************

   

  Please let us know if you have anymore questions or concerns, and we will gladly assist you.

   

  Thank You

   

   

  Customer Answer

  Date: 09/17/2025

  No I have not received that item I check and it still say that **** is still waiting for the company to give them the item. Im going to give them a few more days to make it right. Then Im going to go a step further. I do not have money to donate to there company and not get my product. I am very disappointed in how this company is handling this situation. I do not go around trying to get something for free. Everything I have I paid for it. Once this is all over I will never do business with this company again. I want my money back. I DID NOT RECEIVE MY ITEMS.

   
  Complaint: 23889480
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 09/17/2025

  Hello,

  Order #***** has been shipped. However, a refund has been issued in the amount of $99.98 for order #*****. Please do not accept the package when it arrives so that it may be delivered back to ***

  Thank You

  Customer Answer

  Date: 09/17/2025

  Thank you I will send the package when and if it comes. I accept my refund in the amount of $99.98 And will NOT take this matter any further as long as the funds are deposited back into my account. I will be looking for it to posted back to my account. 
  I appreciate your help with this matter. And no I did NOT received that item I just looked and it is still in that waiting mold.

  Thank you.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:09/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made 2 separate purchases...1 faja on 09/01/2025 and another purchase on 09/03/2025 for 2 waist trainers. I received a email for both orders on 09/03/2025 or 09/04/2025 with tracking numbers. By 09/05/2025 the tracking was still saying they haven't received the items to be shipped yet. That made me think she didn't have the items in her possession so I wanted to cancel both orders. I emailed her multiple times on 09/05/2025 to cancel the orders. Her website states you can cancel the order before they ship out. So I emailed her every day since 09/05/2025 for her to cancel my orders before they ship and called the number on her website that's a voicemail setup...left a message to cancel my orders please. The website doesn't have the cancel option anywhere on it so I tried emailing her. She responds back on 09/07/2025 saying I could get a refund for one order but I couldn't get a refund for the other one that's $121.87 because it already shipped. I emailed her numerous times asking her to cancel that order since it hasn't shipped yet. I told her if she sends it out...I'll send it back because I asked her to many times to cancel the order before it ship. She finally dropped of the order 09/09/2025...4 day after I repeatedly asked her to cancel it and refund me my money. I had to spend $15 to return something I asked her to cancel before hand. She needs to refund me my money of $121.87 + $15 for me having to return something I asked her to cancel in the first place. She also stated I would have to get store credit for international shipments when it's a domestic ground delivery. She's a ***** in my eyes.. period. Why would anyone want store credit for these type of products. The package will be delivered back to her by 09/16/2025 unopened. She won't be in business for long with her greed and shenanigans. She has every email I've sent 5, 6 or more. My bank will receive ever email as well to dispute the payment if she doesn't refund me Thanks

  Business Response

  Date: 09/16/2025

  One of the customers orders was refunded. Once packages are picked up by the carrier, we no longer have control over cancellations, and once they are entered into the carriers system, that process is also outside of our control.
  
  
  We have policies clearly listed on our website regarding processing times, shipping, returns, and refunds. Everything in this case was completed in an orderly fashion. The customer received a 65% discount on these items, and our policy states that heavily discounted or final sale items are not eligible for refunds.
  
  
  One order was canceled, and the other order shows delivered. Since the customer has already received the product, we cannot issue a refund for two items that are in their possession. These policies are in place to protect both our business and our customers, and they are clearly available on our website.

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23878959
  
  I am rejecting this response because:

  I had notified Ms. ********************** about canceling both my orders before she dropped them off for shipping. Neither one of my orders where in the possession of any carrier nor has she dropped them off tobe shipped. Her website clearly states a refund is fine if the items hadn't shipped yet. This order was placed on 09/03/2025 the refund was requested on 09/05/2025 since I had checked if they had been delivered or given to a carrier...they were not. That's why I emailed her multiple times before she would drop them off or give them to a carrier. The items was given to *** on 09/09/2025 which days after me asking for a refund. The shipment receipt from *** clearly shows the date and time she dropped off the items for shipping. Why would I ask her for a refund if the items were already shipped... doesn't make sense. When she refunded me for the first item that was ordered before these items she could have refunded me for them as well. Again, she's not being honest about the items being shipped already when I have the receipt for the day she dropped it off. I've returned her items already...she received them today 09/16/2025 unopened. I emailed her the day I sent them tobe returned on 09/12/2025. If she's not willing to do what's right I'll have know choice but to get my bank involved. Thanks 
  
  Sincerely,
  
  Lawan G

  Business Response

  Date: 09/17/2025

  Hello,

  Please refrain from using insults and being rude. We can communicate without being disrespectful. Order # ***** was refunded because it was not shipped. We have no problem canceling and issuing refunds for orders not shipped. Order #***** was given to the UPS driver and shipped by the time we received your email. Please view the attached proof of shipment date. We have no control on when a shipping carrier scans/updates a package status. Per our refund policy that is clearly visible throughout our website especially on the checkout page, We DO NOT/CAN NOT cancel and issue refunds for orders that have been shipped. Furthermore, ALL 50+% OFF Sales are Final, which you purchased under a 50% OFF sale. You were notified of this via email. Order #***** was delivered to you and we have not received the package back. Therefore, NO REFUND will be issued for order #*****. Please click the link below to view our refund policy. 

   

  *********************************************************

   

  Thank You

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bundle over a month and a half ago. I received my waist trainer and Faja, but yet to receive my box (tea detox, collagen, and ACV gummies) which on my receipt stated it will be delivered separately. I have other online purchases with other businesses since then and have received it in a timely manner. This entire experience is poorly conducted and is frankly a SCAM. After countless attempts to make contact there has been no response.

  Business Response

  Date: 09/02/2025

  Hello,
  Yes, your Detox bundle Set was shipped separately as indicated on the packing slip. Your Tea Detox Bundle Set and Collagen status is "delivered". Tracking Info is ******** 9234690347375227358654. Please see the attachment for proof of deliver. It is very common for businesses to ship things separately, even the other online companies that you speaking of. We inform customers that items are shipped separately by indicating it on the packing slip. What "scam" ships items to customer, let's them know when items are shipped separately, and then deliver the "shipped separately" items as promised? If you did not receive your Tea Detox Bundle Set & Collagen, please reach out to us asap at ********************************************************************************************************************.
  Thank You

• Initial Complaint

  Date:08/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on 8/7/25 and today is 8/25/25 and I still have not received my goods. I've gotten emails from the support email apologizing, but every time I ask when I should expect to receive my goods I can't get a direct answer. Then I received an email saying that my order has shipped even though the tracking app and the representative from **** stated that **** has not received my goods. At this point I had no idea all of these complaints on BBB existed and every complaint I see makes me so angry because the company rarely takes accountability for their wrong doing. I spend $189.95 on 2 fajas, 1 waist trainer, and 1 pack of detox tea. We the customers work hard for our money and at this point I feel like I've been scammed. Never will I ever purchase from this company again or recommend anyone to order from this company. I am beyond angry about my coins. At this point I just want my money back, I don't even want the goods anymore.

  Business Response

  Date: 09/02/2025

  Hello,

  Sincerest apologies for this inconvenience. We show that Order #***** status is "delivered". Tracking Info is ******** ******************************. Please see attachment for proof of delivery. Our refund policy is clearly stated and displayed all throughout our website, especially on the checkout page. This is done to allow total transparency about our refund policy. We do not provided refunds on fulfilled/delivered orders. If further assistance is needed, please reach out to us at ************************************************************.

   

  Thank You
  
  

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23795225
  
  I am rejecting this response because: At the end of the day I had to send multiple emails just for my goods to finally be shipped. I placed my order on 8/7 and didn't receive the first package until 8/29 and the second package on 9/2 (not sure why items from the same order shipped separately). So, yes I FINALLY received my goods because I pressed the issue, yes I know you aren't going to give me a refund, but I still stand on the fact that I feel scammed and I'm not referring any of my people to your company. What really irks my nerves is the fact that I can't fit neither one of the fajas (sizing is off) and only 1 of them had a tag on it, so according to the return policy I wouldn't even be able to return that because there's no tag (scammed). Furthermore, as much emailing that I had to do just to receive my goods, I don't even want to go through the hassle of returning to this company. I'm just going to charge the money for the fajas to the game and make sure I spread the word about this company. There isn't anything further I need or want from this company. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:08/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on July 17, 2025 for 5 items from Kick Weight with Keisha totaling $273.86. Got a pre-ship status notification same day saying 'Order on the Way'. Order# *****. Long story short....Today is August 13, 2025 and I have received none of the items I ordered. After my second email request on July 30th requesting status of my order, I finally received one email from a ******** on August 3, stating 'sincere apologies on response delay and inconvenience'. She went on to say she would 'reach out to shipping and get this resolved asap!' After several more emails and calls requesting status of my order and, more recently, requests via voicemail and email for refund of full order, I have received no response at all.

  Business Response

  Date: 09/01/2025

  Hello,

  Sincerest apologies for this inconvenience. Order #***** status is "delivered" to the shipping address on file. Tracking Info is ********  420342199334910597204498174100. If further assistance is needed, please contact us directly at support or email ********.

  Thank You

   

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23740695
  
  I am rejecting this response because I only received a portion of my order (3 out of 5 items).  Please give an estimated time/date of delivery for the rest of my items ordered.
  
  Sincerely,
  
  *. *******-clove

  Business Response

  Date: 09/16/2025

  Hello,

  Order #***** status is "delivered". Order #***** was delivered and signed for on 8/30 at 3:36pm by S. Clove. Two of your items were shipped separately and were delivered on 9/11 @ 2:01pm. Please view the attachments for proof of deliveries. We *** not provide refunds on delivered orders.

  Thank You

  Customer Answer

  Date: 09/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *. *******-clove

• Initial Complaint

  Date:08/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a fupa be gone waist trainer for my wife because she had seen this Keisha lady advertising these on TikTok. On her lives, shes always giving people recommendations for sizes. My wife just to make sure that it was gonna fit properly wanted me to buy her a 7XL now I was a little skeptical because I didnt know anything about this business and its not like ******, but I bought it for her anyway. So when she got it, she was excited to try it on only to find out that she is a size ***** plus size woman and cannot fit nor even get this thing hardly around her waist at all. Basically her waist trainers are not true to size and Im not sure what kind of material they made of, but they dont give at all. So I emailed to request a refund because even going up a few sizes theres too much of a gap. She wouldnt even be able to fit biggest size which is weird. So I emailed asking for a refund. It took her almost 2 weeks to get back to me or her staff, which is very unprofessional by the way, especially when youre running a business. Her response was to send it back for an exchange and we would have to pay for the shipping. And I am pretty sure I explained to her that a bigger size was not gonna work. She claims to want to help people that are overweight however, if your products are not true to size, it feels like youre exploiting people. We would like a refund period. The item is still sitting in the package that it was originally bought in. And heres the thing how can I trust an exchange of size when you cant even trust her word about her products. But even still a bigger size will not work because there is quite a bit of a gap and I think her larger size 9XL which is crazy that the 7XL doesnt fit.

• Initial Complaint

  Date:07/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14th I placed an order for 2 fajas. I placed a second order on June 17th for an additional faja. I received my second order about 3 days later. I have yet to receive my first order. I have sent MULTIPLE emails about this issue and even responded on one of the live presentations. Still NO RESPONSE!

  Business Response

  Date: 08/03/2025

  Hello,
  
  Sincerest apologies for our delayed response and this inconvenience. Order #***** status is "delivered" on 7/25/25 at 1:54pm to the shipping address on file. Please view the attached proof of delivery.
  
  Thank You

• Initial Complaint

  Date:06/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order at kick weight with Keisha ( Privy ) on February ******* for 2 FaJa Columbian tummy control shaper which I thought was suppose to come in 5-7 days. By February 24th I had not heard anything about my order. It took a month or so to receive a partial order. Then it was another month or so to receive the other part of the order which was not the item I ordered. I marked the package return to sender and put it in my home mailbox for the mail person to pick up and return. That was about April 19th,2025 now it is June and I havent heard back from them yet. I tried contacting them through email and regular mail no response . My order was for $107.80 for 2 shapers I have one but I am asking the total price for my inconvenience of going on 5 months but if not they owe me $53.90 for the second one that I havent received yet .

  Business Response

  Date: 07/02/2025

  Hello,
  
  Your Order was placed on 2/13/25. We received an email from you on 2/13/25 informing us that you needed to make changes to your order. We responded to your email on 2/13/25 asking your what changes you want made to your order. We heard nothing back from you. We emailed you again on 2/18/25, 2/21/25, and 2/24/25 asking you what changes you want to make to your order. We did not receive a response. On 2/24/25, I emailed you asking you what changes need to be made to the order and if we don't hear from you by the end of that day, 2/24/25, we will ship your order as is. We did not hear back from you by the end of our work day, therefore, we shipped your order as is. We receive an email from you later on that evening on 6/24/25, asking where is your order. We informed you that your order was shipped as originally purchased. Our email correspondence was not attached due to privacy reasons, however, we will be more than happy to provide our email correspondence upon request. We never received any package back from you. Please see the attached screenshot of the tracking. Order #***** was fulfilled and delivered, therefore, no refund will be issued.
  
  
  
  Thank You

• Initial Complaint

  Date:05/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase for a faja on May ******************************** said that it had to be returned because my address was wrong but I had a default address that was right I have emailed them over and over I cannot find my package it hasn't been delivered they said the address for kicking way with Keisha what's wrong so my money is gone I haven't received my package and nobody will contact me and the number they have to contact them is not in service

  Business Response

  Date: 06/01/2025

  Hello,
  
  Sincerest apologies for this huge inconvenience. Yes, Order #***** was returned to us due to "failed delivery" on 5/20/25. We correct your shipping address in the system and immediately reshipped your order same day via a different mail carrier to ensure delivery of your order. An email was sent to the email on file on 5/20/25 as well providing you the tracking information. The *********** made several attempts to deliver you package. Please view the screenshot. Please check you email for correspondence from us. We did not upload our email correspondence due to privacy issues. 
  
  Thank You

• Initial Complaint

  Date:04/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order in December and only received 2/3 of the order. I reached out to the support team and was advised that the order was shipped with a tracking number that didnt track anything. Every month its something different. Bottom line I need my money back or the product. ********, keep telling me that she refunded the money and it has not been refunded. Im going to take it a step further and get legal advice at this point. Im not disputing anything with my bank. I sent you my money and you need to send it BACK. Collagen peptide! This is why, we dont support our own people.

  Business Response

  Date: 04/15/2025

  Hello,

   

  When you placed your order on 11/30/24, the Collagen Peptides was on pre-order, which the Pre-Ordered Collagen Peptides were clearly displayed as pre-order on the website. When you reached out to us on 12/16/24 about your Collagen Peptides, I replied to you explaining that the Collagen Peptides was on Pre-order. Shipping reached out to you that same day and provided you with the Tracking Information for you Collagen Peptides package; and again, informed you that the Collagen Peptides is pre order and will ship soon as they arrive. Your replied "ok, Thank You".  We also informed you that we would be more than happy to provide you a refund if you prefer. Somewhere in between that, you entered a dispute with your bank and requested a full refund; even though, at that time, you had received your whole order except for the Collagen Peptides. You emailed us again on 3/17/25. In that email, you asked for a refund. I explained to you that we would have been more than happy to issue you a refund for the Collagen Peptides, however, we are now unable to do anything on your account because of the Bank Dispute that you entered with your bank. I also advised you to contact your bank moving forward because I was unable to do anything on your account because the account was under a dispute. I never told you that a refund was issued to you. That is a flat out lie. I have attached our email chain to prove and show the correspondence between us. Not to mention, your Collagen Peptides show as delivered as well. Your bank investigated this matter and concluded that your entire order was delivered to and therefore, sided with us in the dispute. After you seen that your bank's investigation proved that your Order was delivered to you, then you came to the BBB to file a false complaint. We take false accusations extremely serious and will work diligently with the BBB to ensure you don't make any more false complaints on businesses moving forward. If you have any more question or concerns, please contact your Bank.

   

  Thank You,

  ********