Complaints

This profile includes complaints for Geo Vista Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Geo Vista Credit Union has 3 locations, listed below.

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  Geo Vista Credit Union

  601 W Oglethorpe Hwy Hinesville, GA 31313-4485

• 

  Geo Vista Credit Union

  PO Box 132 Hinesville, GA 31310-0132

• 

  Geo Vista Credit Union

  271 S Columbia Ave Rincon, GA 31326-9027

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered boost infinite got my phone and never could use it because sin card was bad. They charged me a bill, I disputed it with my bank and it was declined. How can it be denied when I never used their services.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 2024 I received a deposit to a strike fund account with *************************. I could not view the amount deposited online. I called ************ to resolve the issue. Representative enabled the feature so Ill be able to view current balance and future deposits. Shortly after ending call, representative called me back stating she had to discontinue my access to the strike fund account due to a policy. She told me that they have a policy in place where no one who has a strike fund account has access to it because in the past other names were on accounts and joint owners that werent entitled to the money were transferring or withdrew funds. Later I found this not to be true. I have co-workers who have access to their online strike fund accounts. I went to the office location in ****** to speak with someone higher up. Branch manager wasnt available so I spoke with the team lead, explained my complaint. She telephoned someone to try to give me access but again it was turned down due to a policy she never heard about. If Im getting direct deposit why I cannot have rights to view my account online?Im the sole person on the account Then I was advise Ill have to call customer service every time I receive a deposit to find out the amount. This doesnt makes sense and its an inconvenience.

  Business Response

  Date: 08/19/2024

  To whom it may concern, the issue has been resolved with ****************. I was able to do more research on the reported issue and was able to find the correct policy to take care of the matter. All is good on both ends. You may contact **************** on the matter to validate she has been taken care of. Below is my contact information if needed.

  ***************************

  **********************************************

  Training Director/ Security Officer

  ***********************

  **************

• Initial Complaint

  Date:08/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became a bank member with an account and 2 kids account in 2018. I never really liked their online banking because I was never told you have to make a despoit or the account would disappear online and go inactive but you still could deposit money. I was not very active with my kid's accounts because they are kids. My kids love that they get a birthday card with money each birthday. My son noticed that he didn't get one in 2022. So in December I was at the bank making a deposit and the lady told me I had a bad address. She did not tell me that I was being charged for the passed 2 years. My daughter nor I were getting returned mail so it had to be a mistake because we all three have the same address. The lady said she doesn't know just that the mailman returned it for some reason. That is not my problem. I never had a bad address and they failed to let me know that they were charging my son 5 dollars a month. I didn't notice this unless yesterday when I was adding money in his account. I have been very active in his account this year than ever before. They have taken $30 from my son and if I didn't ask about that birthday card I still would have no idea. I was greeting the statements. The charge was never there and I only saw total and interest. How can they do this to a child's account? They told me since it has been two years they can refund the money and that I need to pay more attention. I'm sorry but yall need to pay more attention to the fact that if one account is getting the flagged and the other 2 are not because they are linked to me than something must not be right. It is all about money to them. They charge $2 here and $1 here. It's ridiculous. I just want his money back because that is not right. The bank agreed that it was a glitch and the fair thing is to give fees back that should not have been taken in the first place. It was their mistake and they need to make it right. I do not need to submit any documents because ****** ** ****** looked at them

  Business Response

  Date: 08/09/2023

  
  Ref:  BBB Complaint ID
  ********
  To whom it may concern,
  Our member submitted a member experience complaint regarding
  the bad address fees assessed to her child’s account for previous years. Our
  member did not realize that she received no statements for her child until the
  child missed the birthday greeting. During a visit to our branch in December of
  2022 the discrepancy was corrected, but fees were not addressed, and Mrs.
  ****** did not realize the charges until later.
  We reviewed the account in question. The account had a bad
  address flag. Accounts are flagged when mail is returned to us as undeliverable.
  Returned account statements do not cross reference a household address. Once the
  account is marked with a bad address, a quarterly fee of $5 is assessed until
  the address is corrected. We do our best to remind members periodically through
  various communication channels to review and update their contact information.
  The child’s account incurred quarterly fees from September
  2021 through September 2022, a total of $30. Mrs. ****** just recently disputed
  the fees, past the error reporting and resolution period.
  Savings account have quarterly statements unless the account
  has any electronic fund transfer activity (EFT). A month with EFT activity will
  produce a statement to allow our members quick review and timely error
  resolution. When a member does not receive their periodic statement, it should
  prompt an immediate inquiry with us.
  Our membership and account agreement, including our rate and
  fee schedule, discloses applicable rules and procedures governing the account. One
  can find the information regarding account inactivity, periodic statements, and
  error resolution instructions. Disclosures are provided at account opening and
  anytime a member requests the information.
  We value Mrs. ****** and her children and appreciate their membership.
  As a courtesy we refund the amount of $30.00 and trust this will resolve Mrs.
  ******’s concern to continue with our business relationship.
  Kind regards,
  
  ******* ***************
  VP, Branch Operations

  Customer Answer

  Date: 08/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ******* ******