Business ProfileforGeo Vista Credit Union

I became a bank member with an account and 2 kids account in 2018. I never really liked their online banking because I was never told you have to make a despoit or the account would disappear online and go inactive but you still could deposit money. I was not very active with my kid's accounts because they are kids. My kids love that they get a birthday card with money each birthday. My son noticed that he didn't get one in 2022. So in December I was at the bank making a deposit and the lady told me I had a bad address. She did not tell me that I was being charged for the passed 2 years. My daughter nor I were getting returned mail so it had to be a mistake because we all three have the same address. The lady said she doesn't know just that the mailman returned it for some reason. That is not my problem. I never had a bad address and they failed to let me know that they were charging my son 5 dollars a month. I didn't notice this unless yesterday when I was adding money in his account. I have been very active in his account this year than ever before. They have taken $30 from my son and if I didn't ask about that birthday card I still would have no idea. I was greeting the statements. The charge was never there and I only saw total and interest. How can they do this to a child's account? They told me since it has been two years they can refund the money and that I need to pay more attention. I'm sorry but yall need to pay more attention to the fact that if one account is getting the flagged and the other 2 are not because they are linked to me than something must not be right. It is all about money to them. They charge $2 here and $1 here. It's ridiculous. I just want his money back because that is not right. The bank agreed that it was a glitch and the fair thing is to give fees back that should not have been taken in the first place. It was their mistake and they need to make it right. I do not need to submit any documents because ****** ** ****** looked at them