Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership tried selling me a lemon titled car. They also quoted a lower price online and over the phone but was a higher price when i came to buy the car.

  Business Response

  Date: 10/22/2024

  Jose. This is the first I have heard about any unresolved customer concerns. I have asked our customer relations manager Jennifer to reach out to you ASAP. Our Goal is to have 100% of our customers have an experience that creates a lifetime relationship. Any vehicle sold by our dealerships must pass an OEM level CPO inspection and qualify for an extended warranty. I look forward to working with you to address your concerns or questions 

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my Chevy **** towed in last year for repairs and I still haven’t gotten it back . I’m paying for a car that I haven’t had in almost a year. I was told that someone in the service department was fired but that still hasn’t helped me get my car back.

  Business Response

  Date: 07/29/2024

  Mrs *******- I apologize that you have had to take this route in order to get me involved. Please know I have not been made aware of this concern before this was sent. I will see that you get communication on this immediately. Please reach out directly to me at ###-###-#### if you need any further assistance

   

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought my **** *** ***** Denali from Jimmy Britt Greensboro on Saturday, *******. During the test drive I had my boyfriend and ***** ride with me, I told them both I did not like the "Clunk" noise the car makes when shifting gears after it first takes off and how it idles rough and makes you feel like someone rearended you when you stop but no one is behind you. ***** said he could certainly get that checked out for me- after signing paperwork and moving my stuff from the car I traded in to my *** ***** Denali the hatch sensor failed right in front of *****. ***** made it right and told me that someone in Service would give me a call on that following Monday morning, never heard from anyone, it took me calling ***** Monday afternoon during my lunch hour at work to get someone from Service center to call me to schedule to bring my car in. I brought it back Friday, April 19th for that service and then the check engine light comes on **** and they say its transmission harness assembly and not covered under our ** ***** warranty so they have my car sitting in Service Center currently and I cannot even get my tag without my emissions passed bc of check engine light so now I have a $1097 bill they want to only give me a discount on plus I have to pay for my Emissions and tag all at once when it should have been taken care of after my test drive when I said something was wrong with the car in the first place. I've had ******** in sales contact me as the "middle person" between me and owner apparently and then **** in finance gave me the deal of cutting the bill in half- I should not have to pay a thing when it should have been taken care of in the first place and I shouldn't have to be dealing with this before the first payment even comes out. Also, I was on hold for 15 minutes on my lunch today waiting to see if I could get a new drive out tag bc theirs expired 5/28 and to get a ETA on work needing done and still no call back.

  Business Response

  Date: 06/06/2024

  I want to apologize for your experience thus far and assure you this will be resolved. I will get with management team today and we will refund anything you have paid that should have been covered. The office number is ************ if you need anything before they reach out please ask for ****** 

  Customer Answer

  Date: 06/06/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I also got in touch with Jimmy Britt himself and he is making sure that I do not have to pay out of pocket for anything as well. 
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:05/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ******** from this dealer last December. At the time of purchase we noticed some pieces were missing and the sales person (Chris) and the sales manager told us that the missing door handle part would be ordered, painted and the shipped to us in *******. I called multiple times to be told the piece had not arrived. One day Chris stated it had arrived and that it would be shipped. I was given an I OWE YOU by the dealer for this part and until this day they have not mailed it and never return my calls.

  Business Response

  Date: 06/07/2024

  I apologize as this is the first time I have heard of this. I will ask the management team to reach out to you asap. The we owe you have should have been all you needed to get this resolved. Again I apologize as I have never heard of this from any employees to this point. Chris is no longer with us due to too many of these type of situations. 

   

  Jeremy

  Business Response

  Date: 06/25/2024

  I have not heard back from customer to confirm the is has been addressed 6.25

• Initial Complaint

  Date:10/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Through email and text we bought and put a deposit down on a 2019 *** pickup at 1:00 Saturday October ** and they told us to wait until Tuesday to come pick it up, because it hadn’t been serviced as yet. We received a call 3 hours later, telling us they sold it to someone else. This is fraud as we had excepted the offer and put down money on it. We live in ***** ********, so it wasn’t like we could drive over immediately to find out why they did this. They took our money and agreed that it was ours and then sold it out from underneath us. This is a very shady way of doing business and very upsetting. We have all the text and emails to prove everything.

  Business Response

  Date: 10/24/2023

  Mr *****-I apologize for your experience thus far and I would like you to know that our team does value every customer experience. I hope this explanation helps better explain the situation. We have a very big team and all of the sales staff at all locations have customers working on the same inventory. When a salesperson has a customer make a deposit on a vehicle it is moved to management to ensure the vehicle is tagged and moved off the retail lot. Sometimes multiple customers are working with different sales staff and/or management on the same vehicle. When this happens the first customer deposit time stamped will be the customer that is given the opportunity to purchase the vehicle. Management will then communicate to anyone else with a deposit or future appointment that the vehicle is sold and we will refund them immediately. Also our team will be on the lookout for a similar vehicle, and reach out with any other options that meet the customers terms. Again I apologize that your deposit was not time stamped first, and we do try to work to find all customers the vehicle they desire. If our team can find a similar vehicle for you, and agree to terms I would be happy to deliver to you Free of charge

  ******

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a 2023 ***** ** ******** ****** in **** 2022 and took delivery in *** 2023. Part of the vehicle features is a 5 year/60,000 mile GM Roadside Assistance package. 2nd week with the car, went out to find a dead battery and car would not start. Called JB GMC and asked that they fix it, Took discussion, but they sent two techs to jump the care and take it in for service. Was called next day and told they could find nothing wrong - all checked out.
  
  **** 8th, have the same issue - dead battery will not start. As it was a Saturday, called GM Roadside Assistance. Arranged for a service call for 9:3 am next day (Sunday). 8 am Sunday, start getting messages that they are finding me a provider.8:25 I get message they will be there btw 10:00 and 10:30 10:30 I call the provider (info was provided in text message from Roadside) and they claim they were never dispatched. Call again to Roadside and they find a second provider. This one shows at 2:00 pm, no jump box and driving a subcompact (think small, low amp battery). After trying for an hour to jump the ***** (think big, high amp battery need), provider gave up (suggesting I call Roadside for a tow). Went to ********, bought a jump box and drove the car to JB GMC on Monday. After two hours, they told me they could finding nothing so there was nothing they could fix. We have lengthy conversation where they agreed to put the car on more advanced tester and they found several dead cells in the battery so they replaced it.
  
  As I waited for the battery to be installed, fond my salesman and asked how I get refunded on the GM Roadside (as it does not work) and some recognition for the poor service I was provided (in both service encounters). He suggested he could do nothing but would have Jeremy P****** (part owner/GM) call me. This was on **** 10th. Since then, no call from Jeremy, even with me calling in and leaving messages for Jeremy over six times.

  Business Response

  Date: 08/08/2023

  Mr ****-I want to start with an apology that this has gotten this far in the first place. I am not sure who you left messages with at the store, but I have not received the first one. We have 3 stores in total and much of my time is spent away at those locations. With that said I will jump on this immediately and YES we will have reimburse you for your troubles, and should have already. My email address is ****************************** or call the store and ask for Amy-she will make sure the messages get to me in the future. Let me know if you would prefer a $500 check back to you for your troubles, or equivalent in free oil changes. Jeremy

  Customer Answer

  Date: 08/16/2023

  Had a great conversation with Jeremey and the complaint is fully resolved with his offer. 

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 ******** ******** *** last fall from Jimmy Britt. After multiple issues within a week of leaving the dealership, come December 2021, we noticed an odd sound getting worse from the wheel well. We took the vehicle to our local GMC dealership (we live a good distance from Jimmy Britt). Upon inspection, it was confirmed that Jimmy Britt sold us the vehicle with the incorrect tires causing them to rub the rim and be unsafe for travel back to my home for the holidays. I paid over $1200 to have the correct tires placed on the vehicle so that myself and my two small children would make it to **** safely for Christmas. I have spoken to numerous agents there who either ignore me or state that they are going to speak with the dealership owner and get back to me. At this point, it is purely a principal matter and I have asked to be reimbursed for this, not only inconvenience, but placing my children in harms way as this is the vehicle I use to transport them to and from care daily. I am tired of being ignored or pushed to the side while I still await answers. It is as simple as making it right. I feel taken advantage of as a woman purchasing from this dealership. I have given them all of the information necessary as well as the invoice from the replacement. At this point, I have no choice but to escalate the matter since I am blatantly being lied to and ignored.

  Business Response

  Date: 10/31/2022

  Business Response /* (1000, 5, 2022/09/29) */
  ******************************************************************************************************
  ******-I am not sure who you have spoken with at the store, but I will be asking Teah our Customer Satisfaction Manager to reach out to you today to collect details and work on a resolution
  
  
  Consumer Response /* (3000, 7, 2022/10/10) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Teah with customer service reached out stating they would be reimbursing me. Now I cannot get response from anyone and have sent two emails over the last week.
  
  
  Business Response /* (4000, 9, 2022/10/10) */
  Mrs*******-I am not sure what else you are asking us for? I was told by the team that they are reimbursing you for all 4 tires. They told me the check was cut, signed and in the mail to you already. Please let us know if we can be of further assistance to you. We do care and value your business