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Business Profile

Moving and Storage Companies

On The Move Moving Company, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early February we hired On The Move moving company to move us from our old home to our new location. They removed the tv off of the tv stand in the master bedroom. We later discovered that the tv that was moved had been mishandled which resulted in a crack in the upper right side of the screen. We called the company to inform them of the damage in which they told us to file a report and that the insurance company will be contacting us back through email. After a couple weeks we contacted the company again and they asked us if we filed a report and that the insurance company would be the ones to respond. After more time had passed we called again. After speaking with person who answered the phone, the owner then gets on the phone and tells us that his workers did not touch the tv and that theyre not responsible for the damage. I then tried to explain to him that I had witnesses of his people moving the tv. At that point he got frustrated and told me that he will block our number and to *** him and then hung up the phone. Later my daughter call back with her phone and they told her that because she signed their contract, and because the tv wasnt packed in a box, they are not liable for any damages. (That tv was not being moved out of the house, just off of the tv stand).

On The Move Moving Company, LLC is NOT a BBB Accredited Business.

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