Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on **** of *****, I got an oil change at evans kia. on the **** of *** at 843, I received a call from kia saying my car(** ****) was leaking oil after I left. I was at work at the time I said I would stop by after work. around 850, I decided to check on my car. I noticed the huge oil spill(see pictures)even on the back of my car trunk. I immediately panicked and told my boss I needed to leave work. I tried to move the car, and it barely moved. I called kia back was on hold for almost 20 minutes. i told them my car wouldn't move. they then gave me a number, which sent me a link to get a tow truck. which I had to pay for out of my pocket almost 200 dollars to get towed to kia. after almost 2 hours, I finally get my car to kia. I asked if I get reimbursed. The guy( I don't remember his name, but he was nice) said I shouldn't get charged due to my coverage.but I did almost 200 dollars. they redid my oil change,and the guy said the oil filter got caught that why it was leaking . and for me to call the number 1800 number again if I'm charged. I called the 1800 I have to documents and stuff to get reimbursed for the money I lost for their neglect. IF it gets approved. they will send a check in 7 to 10 business days(in other words, no less the 2 weeks). seem like a whole lot of neglect/ poor customer service from the kia service department. from noone doing a second check to see if car was leaking after doing the oil change,the not calling me back the same day my car was leaking after seeing me leave , to me pay for THEIR mistake And I lost time from my job. And i have an oil spill in my driveway. I have brought three cars from them since ****. but I am losing faith in them this is the second big problem I have had with the service department

  

  Business Response

  Date: 03/12/2025

  Thank you for reaching out and sharing your experience with me.
  I would like to again sincerely apologize for the length of time it took to
  sort this out for you, along with the inconvenience and frustration caused.
  Your concerns are completely valid, and we understand how this situation has
  impacted you. We recognize that you should not have had to cover the cost
  of towing due to a failed component. We appreciate your patience you have shown
  to this point  and as you work through
  the reimbursement process, and we want to ensure that this is handled promptly
  and fairly.
  

  To address your concerns:
  We
  will follow up on your reimbursement request to ensure it is processed as
  quickly as possible.
  We
  take full responsibility for this issue and will review our service
  procedures to prevent similar incidents in the future.
  If
  there is anything else we can do to restore your confidence in our
  service, please let us know.
  

  We truly value you as a loyal customer and appreciate the
  trust you have placed in us over the years. We understand that this experience
  has shaken that trust, and we want to do everything we can to make things
  right. Please let us know how we can best support you moving forward.

  Customer Answer

  Date: 03/20/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ******** **, **** my son took our Kia ****** ** into our ‘normal’ repair shop for an oil change. They suggested the car to be taken to Kia in Evans, GA for an oil consumption test, as there was little oil left from the last time is was serviced and no leaks could be found. Kia was the ONLY place where such a test could be done. My son took it to Evans Kia on ******** **, **** and was told that because of the holidays and others before him; it might be a day or two before they could get to it. The only car my son could find to rent was at ********** at $75.00 dollars a day plus mileage. After many excuses and contacts with Evans’ personnel and three contacts with Customer Service at Kia *************, I learned that the particular motor in my Kia was part of a Class Action Suit and that was why the car stopped functioning when my son was told and charged for the test and oil change and pulled out of Evans service area unto the street and a police man and my son had to push it back into their service area on ******** **, ****. Again, numerous times I am being told ‘they’ are taking care to get our car back to us. My last communication from anyone at either Kia level was ******** **, ****. My last communication to Kia was ******* ***, ****, with no response. Where do I go from here?

  

  Business Response

  Date: 02/10/2025

  At the time this complaint was received, the customer had
  already taken possession of their vehicle, which was returned to them on
  ******* **, ****. I personally spoke with the customer on ******* **, ****, to
  address their concerns.
  
  During our conversation, I provided a comprehensive
  explanation of the repair process in collaboration with them, ensuring the
  customer fully understood Kia’s procedures regarding repairs, approval
  processes, and rental coverage.
  
  I also guided the customer on how to submit their rental
  bill for reimbursement through Kia’s Consumer Affairs department and provided
  my direct contact information should they require any further assistance or
  encounter any difficulties with this process.
  
  It is important to emphasize that the customer's engine was
  fully replaced with a new one at no cost under Kia’s extended warranty program.
  The only potential out-of-pocket expenses for the customer would have been for
  any rental coverage sought prior to Kia’s official repair and rental approval
  or for any additional services the customer voluntarily authorized beyond the
  warranty-covered repairs.
  
  Following the completion of the repairs, the customer
  reached out to dealership management, and I had the opportunity to speak with
  them again on ******* **, ****. We thoroughly reviewed the repair process,
  addressed their concerns, and answered all their questions. To enhance their
  future experience, we assigned them a dedicated representative for all future
  visits and calls. Additionally, as a goodwill gesture, we provided a $250
  credit to their account, which the customer accepted.
  
  We remain committed to delivering exceptional service and
  look forward to providing the customer with positive experiences moving
  forward.

  Customer Answer

  Date: 02/12/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  i WAS never INFORMED on how to obtain reimbursement for for the rental.  I understood they had to do it and he clarified several times the exact amount.  If I am to do it, I would appreciate a written statement with directions on how.  When asking prior to this, I was told by Kia headquarters that it was the dealers responsibility and the ********** manager in Evans, where we should havee been diredted to, but wasn't, confirmed what the headqurters stated.

  
  
  
  
  Sincerely,
  
  
  
  ****** *****

  

  Business Response

  Date: 02/12/2025

  Tell us why here...

  As previously discussed, I provided a detailed explanation
  of the repair process in coordination with Kia, ensuring the customer fully
  understood Kia’s procedures regarding repairs, approval processes, and rental
  coverage.
  Regarding our phone conversation:
  For customers who have obtained substitute transportation,
  Kia’s policy requires them to contact Kia Consumer Affairs upon the completion
  of repairs and submit the rental invoice for reimbursement.
  Consumer Affairs Contact Information:
  ?? **************
  These are the official instructions provided for
  reimbursement. Unfortunately, this process must be handled directly by the
  customer, as it is not something we can facilitate at the dealership level.
  We hope this information is helpful to the customer. This
  issue has remained unresolved since our last discussion on ******* ***** the
  customer has had the opportunity to reach out to me directly, as I previously
  provided my contact information. At this time, we believe we have taken all
  possible steps to assist the customer.

• Initial Complaint

  Date:04/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Purchased vehicle the first week of February
  -Temp tag expired ***** **
  -called and left several voicemails with the tag office as well as finance department
  -have not received new tag/credentials for new tag

  

  Business Response

  Date: 05/08/2023

  We only collect sales tax on vehicles purchased by customers who live out of state. The customer is informed when they sign the tag and title paper that they will take their paperwork to their local tag office in order to complete the tag process with. We have assigned a Finance Manager to reach out and assist the customer with this.  

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In ******** of 2022, my 2020 Kia ********* malfunctioned in 2 ways, the A/C compressor ruptured an o-ring and a bracket on the sunroof broke. The car had roughly 63K miles on it. I took it to Evans Kia and they told me that I had exceeded the mileage limit. I understand the a/c compressor not being covered but the sunroof had only been used 8 times and was malfunctioning. They stated even though the car was only 2.5 years old both items are not covered under they’re warranty.

  

  Business Response

  Date: 04/12/2023

  I have reviewed the customers repair order from ******** ***** 2022. The only complaint on the repair order was for the air conditioner not working. I spoke with the advisor that handles the repair order. She stated that he mentioned the sunroof not working, she advised him that it would have to be sent to the sunroof shop we use for sunroof repairs. She also advised the customer that both components were covered under the Kia 5 year or 60.000 mile (whichever comes first) the vehicle had 73,300 miles on it on ******** **, 2022. Customer stated he was more concerned with the a/c concern and would deal with the sunroof concern at a later date.The sunroof issue would have to be diagnosed to see what parts are needed and then we could give the customer an estimate for repairs. Bobby O**** Service Director, Evans Kia

  Customer Answer

  Date: 05/09/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  An estimate has already been received from the subcontractor of $3200 but the dealership accepts no responsibility for a defective product.
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent contract, lied about banking institutions, credit false income for approval, sold a lemon and will not service and adhere to customer complain of dissatisfaction. **** car not drivable low clearance.
  

  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 8, 2022/08/31) */
  ******************************************************************************************************
  After speaking with the customer, the reason for the complaint was due to excessive fuel consumption with their**** *****. Customer stated they brought the ***** in for service and service failed to address the issue and was hoping to be reimbursed for the cost of fuel. I requested time from the customer to pull the service records and review all the information.
  Review of the customer's repair order and service history shows the first oil change was at 11,041 miles on ********* and the second oil change was at 22,710 miles on ******** when the customer was here to address the issues they were having with the *****.****'s routine maintain states oil should be changed every 5,000 miles or 6 months. Currently service believes the issues with the ***** to be the customer not maintaining their *****. Service performed an oil change and cleaned sensors in effort to resolve the customers issues.
  In effort to assist the customer, we are inspecting the ***** again to see if the issue still exists. I am also arranging to cover the customer's car payment this month to assist them while the vehicle is here and being inspected.
  
  
  Consumer Response
  Resolved