Complaints

This profile includes complaints for Primerica, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Primerica, Inc. has 850 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Primerica, Inc.

  1 Primerica Pkwy Duluth, GA 30099-4000

  
• 

  Primerica, Inc.

  4820 50 Ave Red Deer, AB T4N 4A4

• 

  Primerica, Inc.

  356 Bulyea Rd Edmonton, AB T6R 2B3

• 

  Primerica, Inc.

  106-10403 172 St Edmonton, AB T5S 1P1

• 

  Primerica Financial Services

  1375 E Parks Hwy Ste A Wasilla, AK 99654-8288

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Primerica neglected to draft my account for life insurance premium and is now saying I have to re-apply due to non payment. At age 70, the policy updated and we discussed terms and agreed to ***** per month for ****** until age 100. They neglected to draft funds and now saying that I am not longer insurable. This has been going on for months. *********************** agent, stated payment was returned. He referred me to customer service. My bank confirmed that no payments were returned and I was never told that I would have to mail in payments. My payments were always drafted. I am blind and all of my bills are drafted as I am not able to write checks. My agent is aware of my blindness. I called customer service and spoke to **** ID: **** at ************ and was told a supervisor wasnt available and I needed to reapply for insurance.

  

  Business Response

  Date: 09/01/2022

  I regret that ************** encountered service difficulties, and I apologize for any inconveniences she experienced. We are researching to determine why this incident took place, and we are granting her requested resolution.   

• Initial Complaint

  Date:08/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was being recruited by **** and *********************** to become and agent. I believed I was going to accept and was filling out paperwork on computer screen share with ****. I had literally clicked the confirm button when I asked **** to clarify how leads worked. It was NOT what I was led to believe about the position so I IMMEDIATELY told **** to cancel and throw my info out. Mind you we had not even gotten off the phone. Before we were off the phone, she had charged my bank account and credit card fees for AGENTS which I was not. I saw the pending charges in my accounts while on phone so all she had to do was cancel. It was literally under a minute. 3 days later NO ONE has refunded the fees. They were misleading and are holding my money. $99 and $25. I want the fees refunded asap with $10 for inconvenience.

  

  Business Response

  Date: 08/23/2022

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  235 ****************
  *******,** 30303
  
  
  August 23,2022
  
  RE:    BBB **************************************************
  
  Dear **************:
  
  I am writing in response to the complaint that ******************* filed with the BBB on August 18, 2022.  Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives.  Recruits, such as ***************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee.  Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have researched Ms. ******* claims and have determined that on or about August 15, 2022, we received her *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have submitted their refund request within 120 days of signing their *** and have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee).  Our records indicate that **************** contacted Primerica on August 18, 2022, the same day that she filed her complaint with the BBB. As a courtesy, we will be issuing a refund of $99 to the **************** for her *** fee and $25 for her POL **** for a total refund of $124.00.  
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,
  ****************************

  ************ (phone), ************ (fax)

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently discovered that my health is greatly deteriorating. I need a cardiac MRI. As I was never comfortable with investing in Primerica in the first place, and as my funds seemed to be decreasing under them, I contacted my representative and informed her that I wished to cash out my account for emergency reasons, so I could use this money for my MRI. She said she would look into this for me, but baldly informed me that I may have to end up willing this money to someone. Since that time, I have had next to no contact from this company. I simply wish to get the amount of money I had credited to me at the time of my request returned to me.

  

  Business Response

  Date: 08/22/2022

  We will contact the client and acknowledge receipt of the concerns raised.  The matter will be handled in accordance with our complaint handling procedures.

  Customer Answer

  Date: 08/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need my $99 back for the **** I keep calling and these reps keep giving me different emails to email to receive the refund. This is extremely scamy and im not going to stop until i get the refund. My account is overdrawn and this is ridiculous. The lady who hired me didnt even say I was going to get charged. I literally told her I have no money in my account right now.

  

  Business Response

  Date: 08/22/2022

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  235 ****************
  *******,** 30303
  
  
  August 22,2022
  
  RE:    BBB ***************************: ***************************
  
  Dear **************:
  
  I am writing in response to the complaint that *************************** filed with the BBB on August 15, 2022.  Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives.  Recruits, such as *****************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee.  Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have researched ****************** claims and have determined that on or about August 11, 2022, we received her *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have submitted their refund request within 120 days of signing their *** and have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee).  As a courtesy, we will be issuing a refund of $99 to the ****************** for her *** fee and $25 for her POL **** for a total refund of $124.00.  
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,
  ****************************

  ************ (phone), ************ (fax)

• Initial Complaint

  Date:08/15/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an application for life insurance submitted by ***************************** on 7/7/22. On 7/11/22 I advised ***************************** that I would like to cancel the application because I had chosen to take another option with another company. He advised and assured me he would have it canceled. I also contacted Primerica by phone and advised them of the cancellation and they assured me it was canceled. I received multiple calls from reps and underwriting saying they needed to speak with me about the application and every single person that called I informed that I requested the application be canceled and they assured me that would have the application canceled and document my request. However 8/3/22 I received a letter stating my application for life insurance had been denied. Furthermore my medical records had been accessed illegals in violation of Hippa. The application was withdrawn and therefore couldnt be approved or denied a month later. Furthermore when I withdrew the application that also withdrew all consent for access to any information. This company is scamming consumers and placing applications illegally to improve their numbers. I have been calling repeatedly and keep getting hung up on. I have documentation proving I requested cancellation 4 days after the request was submitted yet they still processed the application a month after I withdrew the application without consent.

  

  Business Response

  Date: 08/31/2022

  I sincerely apologize for the delay in providing your agency the response to this complaint. 

  Primerica Life Insurance Company is a reputable company,with high industry ratings.  We provide quality products, with quality service; and, we strive to always comply with the  laws and regulations of every state in which we do business. Although we immediately start processing applications on the dates they are received, our home office also promptly honors any cancellation requests received. We do not access clientsmedical or personal information without required legal  authorizations.
  Via an email sent earlier today, we have provided the complainant explanations and informed her of the concessions that we are granting.  We sincerely regret that she has been dissatisfied,  and we hope the concession will resolve this matter for her. 

• Initial Complaint

  Date:08/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to be a representative on August 12, and requested to cancel my application on August 13. Attached is the text messages I received when I requested to cancel. This place is very toxic, disrespectful and dishonest. I want a refund of ALL of my money immediately.

  

  Business Response

  Date: 08/22/2022

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  235 ****************
  *******,** 30303
  
  
  August 22,2022
  
  RE:    BBB ***************************: *********************
  
  Dear **************:
  
  I am writing in response to the complaint that ********************* filed with the BBB on August 13, 2022.  Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives.  Recruits, such as ***********, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee.  Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have researched ************** claims and have determined that on or about August 12, 2022, we received her *** that authorized payment of the one-time $99 *** fee.  The *** provides that recruits who have submitted their refund request within 120 days of signing their *** and have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee).  Our records indicate that ************ contacted Primerica on Saturday August 13, 2022 and requested a refund.  On August 15, 2022, the next business day,Primerica issued a full refund back to the account on file.  No additional refund is due.  
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,
  ****************************

  ************ (phone), ************ (fax)

• Initial Complaint

  Date:08/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've contacted my Primercia agent within the last 6 months numerous of times regarding a mistake they made on a current policy. I was instructed to submit the corrections that needed to be made and that it would be taken care of. However, 6 months later and nothing has been corrected. Instead, I am being told to contact **************, which I can never reach anyone at that number. Whenever I have tried a different number they redirect me to my agent, which has yet to provide any assistance to me. I feel as if I am being taken advantage of.

  

  Business Response

  Date: 08/17/2022

  We have mailed the complainant a detailed letter of explanation, which explains our position in response to his request.

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July/22/22 Policy number: ********** Amount of the transaction: $156.64 Includes: life insurance and monthly payments for being a vendor.I want to cancel, but they just drag on, they never answer the phone, I received a letter that they would make a deposit for me in two business days and they never sent the money, I contacted them and they told me that they would send a check and they don't send letter but I do receive a letter and they said direct deposit, is super confusing I just want to cancel their overpriced service, they are a scam, they should not be listed on BBB or the stock market, if its too hard for them to deposit $156.4 I can't imagine how difficult it would be for them to deposit half a million, thanks for your service BBB.

  

  Business Response

  Date: 08/16/2022

  I regret if this consumer has had misunderstandings regarding our cancellation procedures. However, her allegations are unsubstantiated. I have sent her a detailed email explaining that her policy application had already been canceled by the date we received your complaint. I also informed her that a different division of our company handles agency application termination requests, and I provided her additional information about that process.  I trust that the explanations and information  I sent her are sufficient to resolve this matter for her. 

  Customer Answer

  Date: 08/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************