Complaints

This profile includes complaints for Primerica, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Primerica, Inc.

  1 Primerica Pkwy Duluth, GA 30099-4000

  
• 

  Primerica, Inc.

  100-10525 170 St Edmonton, AB T5P 4W2

• 

  Primerica, Inc.

  4726 99 St Edmonton, AB T6E 5H5

• 

  Primerica, Inc.

  5732 19a Ave Edmonton, AB T6L 1L8

• 

  Primerica, Inc.

  200-8170 50 St Edmonton, AB T6B 1E6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Primerica has withheld account transfer requests for over a month. I have lost money due to their business practices and when closing my accounts due to their poor business practices, they charged me fees to get what is left of my money and refused to even talk to me about waiving the fees. Their local office has refused to communicate with me and respond to my requests.

  

  Business Response

  Date: 11/22/2022

  We have reviewed the matter and responded to the customer accordingly. 

  Customer Answer

  Date: 11/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working to move account ownership for a mutual fund from myself to a sibling since I no longer need the funds. I had to first change agents, since the existing agent's contact was no longer in service. **************** provided 6 different out-of-service agent contacts. Eventually, I sought out contact information elsewhere. Only one agent responded to my cold calls to help, so I have been trying to work with that agent. The agent provided the account creation forms that I needed and transfer forms but has not followed up on the creation of a new account for my sibling after two months and several voicemails. I do not believe this is professional on any account. I ended up having to cold call other agents to help me get an account set up. I have found that agents are slow to respond, if at all. The customer service line has not been consistent in providing guidance and contact information. Every time I call, I get different instructions on what to do (need my brother to call, need the responsible party to call, etc.). I am increasingly frustrated, since I wanted to have the funds moved in an adequate time for my sibling to access for college. I would have liked this to be resolved sooner. I still need this resolved.

  

  Business Response

  Date: 11/07/2022

  We have reviewed the client's complaint and mailed her a letter addressing her concerns.

  Customer Answer

  Date: 11/14/2022

  I have received the letter from Primerica. It requires action on my part to complete an application and an agent who can assist in completing the application. Because my agent and my additional contact are unresponsive, I requested an additional PFS representative to help. I am waiting for the legal contact to provide that information. I do not consider this case closed yet, since my goal has not been met. 

  

  Business Response

  Date: 11/14/2022

  We are currently reviewing a list of representatives in the client's area to better assist her with this matter.

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the beneficiary on a life insurance policy for a friend of mines ******************************* on 06/21/2022 who died of a stroke 17 months after being insured. Signed up for insurance 01/14/2021. Policy #*********.This is for someone else medical records not my medical records.Primerica Insurance company only want to refund back the premiums that were paid. The insurance company DID receive a copy of the insured Prescription Record. I asked if any of the prescription records received pertained to him ever being treated for a stroke or having a stroke, ***** @Primerica refused to answer that question. ***** stated that they need a copy of the medical records in order to see if the claim would be paid in full but at this time they were going to close out the claim, and only refund the Premium, and the claim could be opened back at any time once the medical records were received. I asked ***** @Primerica if they were going to continue to ask for the medical records, and because if they could not obtain the medical records, and if ******* CDS their Third Party Company could not obtain the medical records, then who am I because I have already tried several times as the Beneficiary to obtain the medical records I was not successful. How many people does the insurance companies get over on because this saves them money if they DO NOT have to pay out the full claim. This claim is closed NOT because he didn't qualify to get his death claim paid, but only because they could NOT verify his medical records in which they hired a third party company (Broyels CDS person of contact "******************************* #********************) to get the next of Kin to sign the medical records release form. The Next of Kin "***************************" refused to sign the form for the Third Party Company, and according to Primerica they were going to try to reach out to get the Next of Kin to sign, and she refused to sign for them.

  

  Business Response

  Date: 10/26/2022

  Attached is our response to ID ********. 

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  665vt - I have spent 5 hours a day for 2 months on the phone trying to get back reinstated. I already have my state license but was charged licensing fees through an IBA, I have paid my readmittance fee, IBA fee, and *** fees and I still am having issues gaining access to **** I was told to contact the Coding Depart which was option #1. option number 1 said commissions and ACM......does ACM mean coding ???? Also, most rvp's are older and not tech savvy so having them ensure I gain access to the virtual base shop is like pulling teeth. i am also being told that my termination date says April of 2023- which is the reason i cannot register. i have spent all the money that i had and have gotten nowhere. I JUST NEED ACCESS TO *** to run quotes for life insurance, and to study for my series 6. it SHOULD NOT BE THIS COMPLICATED. this has been a lengthy process and i have grown an ugly depression and stress that has put me in the hospital multiple times. PLEASE someone adjust my account to allow me access to *** so that i can run my business. fix the issue. this has been going on forever. fix my termination status and remote in to my rvp's computer and ensure i have access to virtual base shop. i should not have to file a complaint.

  

  Business Response

  Date: 10/25/2022

  Better Business Bureau
  Attn: *************************
  Dispute Resolution Counselor
  503 ***********, Suite 590
  *******, **  30349
  
  October 25,2022
  
  RE:    BBB ***************************: ***********************
  
  Dear ****************:
  
  I am writing in response to the complaint that *********************** filed with the BBB on September 28, 2022.  Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives.  Recruits, such as *************, submit an Independent Business Application (IBA) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 IBA fee.  Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have researched **************** complaint and have determined that on or about September 27, 2022 we received her reinstatement IBA.  **************** POL *********************** Online)subscription was made active on September 27, 2022.  We have no record that ************** contacted our POL ********** for assistance prior to filing her complaint with the BBB.  If ************** has any further issues regarding her POL ************* we would ask that she contact Primerica directly.
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,
  ****************************

  ************ (phone), ************ (fax)

• Initial Complaint

  Date:09/24/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My insurance went up Triple the amount ( payment before was $125 )They withdrawal $500.47 I call and complain and they tell me we had to renew it I told them that the amount was too high They tell me I had to get blood test and see for how much it was going to increase For the mouth of March they withdrew again like $578 I talk to the person who had my case and he told me that as soon as they received the test results they where going to correct it and give me back my money On April I got a withdrawal again for $430.61 I had to call the bank and tell them to remove them from my automatic payment They decided that the new payment was going to be $190 the new payments I added all the money they withdraw from my bank and told the the payments had credit till September Today I call them again to see how much was the difference and they told me I had to pay This was there respond :Esto es lo que la compaa me dice Necesitamos reponer los meses atrasados que no *********** cobrado desde que se acabo el Credito Necesita mandar un cheque de $532.44 para que se quede en $190 Esto cubriria Junio a Agosto hasta este mes Y en octubre continua los pagos Si puede ir al correo y ponerlo por express mail Yo le reembols el costo Anotar el numero de su poliza en el cheque Ponerlo el sobre a Primerica Attention ********************* 1 Primerica Parkway ************************ Gracias I told them that I couldnt pay them that amount agai that something was wrong We had a big argument And they couldnt help me I been with them for more the 15 years My payment was for $125 I gave them already like $25,000 and havent help me They said if I didnt pay the amount of $532.22 They where going to cancel my insurance Please I need your help ! ! I even have a savings from them since 15 years ago too with them How can you help me I will really appreciate it specially now that the economy is very bad Thanks again

  

  Business Response

  Date: 10/19/2022

  We have mailed the complainant a detailed letter of explanation, which explains our position in response to his request. 

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to be a representative with Primerica in March of 2022. After further consideration, I decided that I did not have time to work the program with a full time job and being a full time college student at the time. I reached out to the person that signed me up and told him I wanted to cancel my *** and requested a full refund of the $99 *** that I paid up front. He did not follow through with my request so I called the company and was told that the person that signed me up had to submit the request. In the meantime a $25 monthly subscription *** is being deducted from my checking account. After a few months of not getting any response I sent an email to the company. I received ONE $25 refund and finally got my subscription cancelled, but no refund for the $99 *** ***. I sent another email inquiring again about the *** *** refund and the other 4 months of the monthly subscription that was deducted from my account. I received an email stating, "It is the responsibility of the rep to correctly cancel their service directly with the *** billing department." According to company policy, "If you submitted a $99 *** *** and signed up for ************ *** on your Independent Business Application, in the first 30 days after the date your Solution Number was issued you may apply for a refund of the first monthly *** *** paid." I am attaching a copy of that policy and the emails that I sent and received. I tried to reach out to the rep that signed me up several times, but no action was taken to request my refund.

  

  Business Response

  Date: 10/03/2022

  Better Business Bureau
  Attn: *************************
  Dispute Resolution Counselor
  503 ***********, Suite 590
  *******, **  30349
  
  October 3,2022
  
  RE:    BBB ***************************: *************************
  
  Dear ****************:
  
  I am writing in response to the complaint that ************************* filed with the BBB on September 23, 2022.  Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives.  Recruits, such as ***************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee.  Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have researched **************** complaint have determined that on or about March 1, 2022, we received his *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee).  Our records indicate that **************** contacted Primerica regarding his POL ************ prior to filing his complaint with the BBB.  As a courtesy, we are issuing a refund of $99 for **************** *** fee, back to the account on file.
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,
  ****************************

  ************ (phone), ************ (fax)

  Customer Answer

  Date: 10/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting for a full refund of $226 (3months payment) of the charges made by Primerica life insurance because Ive been requesting for cancellation of policy through their agent ****************** He is the one who recruited me and did not give me accurate information during orientation. He mislead me by not telling me the whole process of cancellation . I did not sign the policy that Primerica sent to me because I dont want to continue to purchase the life insurance.I have history of ****** disease but He did not submit me for Health check up so I will be accepted.

  

  Business Response

  Date: 09/19/2022

  I regret any misunderstandings there may have been between the complainant and our agent; and,  I regret any service difficulties, she may have encountered. A letter has been mailed to provide her explanations and to inform that we are granting her request,solely as courtesy.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called Primerica more than 4 times regarding the money in my *** to be rolled over to Fidelity. I put in the request for transfer of funds on July 15, 2022 I have had nothing but issues. Primerica keeps saying that they haven't received the right paperwork from Fidelity. Fidelity has provided the tracking number to Primerica 4 times now and Primerica says they haven't received the paperwork even tho it was signed for. I am beyond frustrated with customer service representatives telling me each time I call they need more information. This issue needs to be resolved as it has been 60 days since this issue has been going on. As well as ******************* my financial advisor from Primerica has been very rude saying he only makes $4 a month on my money but if you multiply that times 4 years it is $6,000 in his pocket. I have never been treated so poorly by any company. If I can have someone in Primerica get this issue fixed. I have also sent a letter in the mail to corporate regarding my customer service and how ********************** treats its customers.

  

  Business Response

  Date: 09/15/2022

  We confirmed the transfers have been completed and plan to send the client a letter.

  

  Business Response

  Date: 09/15/2022

  We confirmed the transfers have been completed and plan to send the client a letter.

  Customer Answer

  Date: 09/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Karigan *****

• Initial Complaint

  Date:09/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is not completely upfront they do not help you I wanted to believe this is legit this is a pyramid scam you wont

  

  Business Response

  Date: 09/07/2022

  Better Business Bureau
  Attn: *************************
  Dispute Resolution Counselor
  503 ***********, Suite 590
  *******, **  30349
  
  September 7, 2022
  
  RE:    BBB ***************************: **************
  
  Dear ****************:
  
  I am writing in response to the complaint that Shelfy ******* filed with the BBB on September 1, 2022.  Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives.  Recruits, such as ******************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee.  Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have researched ******************** complaint have determined that on or about March 18, 2022, we received her *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee).  Our records indicate that ****************** contacted Primerica prior to filing her complaint with the BBB.  As a courtesy,we issued a refund of $99 back to the original form of payment.  We will also process a refund of $25 for ******************* *** charges, for a total refund of $124.
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,
  ****************************

  ************ (phone), ************ (fax)

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not sure what kind of life insurance I have anymore and I would like to have a copy of my file mailed to me directly from GA. The life insurance agent had decided to talk to a friend of his about a few personal issues without permission and it caused an issue between me and the other person. This is a concern that ******************************* did this because he holds my personal information. He told his boss named **** that I have complications and when I asked **** about the complications that I have he did not answer me. Nevertheless, ***** knew that I have an anxiety disorder and he has chosen to yell and scream at me. In addition, I have spent a lot of money over the period of time waiting for the instruction to become a Life Insurance agent like 10 months or so and it never happened. I gave the ********** office 2 months but I was asked to leave their club. Do I get my money back or do I get trained? ***** and I discussed that I should get my Life Insurance certification without the ********** backing. There is an overlapped controversy with another club called *** and ***** did not want me to become a member of that club yet he handles my life insurance. A former member of Primerica and *** had the same problem and his name is *******************. ***** could be my life insurance agent but he needs to stop yelling and screaming at me and telling people what I told him when it has nothing to do with life or death. I wanted to go to the conference in GA and I was told that I could go but I received a cellphone call that I would have to pay for the airplane ticket and hotel on my own. I could not stay with the others in the hotel room. I did not go to the conference.

  

  Business Response

  Date: 08/31/2022

  We have granted the requested resolution and mailed the complainant a letter of explanation. 

  Customer Answer

  Date: 09/02/2022

   
  Complaint: 17763750
  
  I am rejecting this response because:

  1. ******************************* from ***************, OR who is a Primerica **** Life Insurance agent has yelled at me, thrown fits, demands that I follow his orders, and has gone around telling people my personal business, also shares conversations with others that I had with him. I would like for you to please let his upline know about his behavior. 

  2. I have waited to become a life insurance agent for 10 months and I had informed the life insurance agent know that I would like to become a life insurance agent in two months because things have been way to long. 

  3. I would like Primerica **** to send me all of the documents that I had signed with ***** for life insurance. 

  **********;

   

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/07/2022

  We have proposed a resolution to this matter and sent the complainant a detailed letter of explanation.

  Customer Answer

  Date: 09/07/2022

   
  Complaint: 17763750
  
  I am rejecting this response because:

  I would like to know what you are doing to do about *********************************** problem with screaming and yelling as a life insurance agent and Primerica Member? Could you please provide me with specifics? 
  
  Sincerely,
  
  ***************************