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Business Profile

Cooking Classes

cookingits.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cooking Classes.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $ 8.99 by this company when I did not purchase anything from them.

    Business Response

    Date: 01/05/2024

    Hello dear customer,

    I am ****** ******, the owner of cookingits.com
    I couldn't find your order by your name ********* ******.
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me your full name, zip code, the date, 
    the amount of the transaction and the last 4 digits of your card please?
    This way I can find your transaction and make you a refund.

    Thank you
    ****** ******
    **********************

    Customer Answer

    Date: 01/08/2024

    My bank has reversed the charge of $8.99 and credited my account.  No further action is needed by the company.  

    Customer Answer

    Date: 01/08/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





    Regards,



    ********* ******




     

  • Initial Complaint

    Date:01/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I find a pending unauthorized ACH transaction to Cookingits.com on my online bank statement. I want to know how/why this has occured, where and how did they get my account information, and I want this situation halted and rectified immediately. Phone calls go to a "busy number", emails have not been returned.

    Business Response

    Date: 01/05/2024

    Hello dear customer,

    I am *******************, the owner of cookingits.com
    I couldn't find your order by your name **************************
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me your full name, zip code, the date, 
    the amount of the transaction and the last 4 digits of your card please?
    This way I can find your transaction and make you a refund.

    Thank you
    *******************
    ****************************

  • Initial Complaint

    Date:10/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged by this business, but I did not purchase anything from this business. I reached out to the business and let them know I had been fraudulently charged and requested a refund. I included the date of the transaction and the last 4 digits of the card that was charged. They responded to my email and asked for the date of the transaction and the last 4 digits of my card. I responded again telling them I had already provided that, and they never responded again, and I was never refunded the amount.

    Business Response

    Date: 10/18/2023

    Hello dear customer,

    I made a refund.

    Thank you
    ****** ******
    **********************

cookingits.com is NOT a BBB Accredited Business.

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