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Business Profile

Cooking Classes

cookingits.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cooking Classes.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don’t know this company
    I was actually checking my bank account and seen a charge for 8.99 on January 19 from cookingits.com and I looked further and sen another charge in the amount of 6.99 on January 5 2025
    Now I don’t know this company at all .
    In fact I never heard of them and it is impossible to reach the at the number provided which is 8887072547
    When I emailed them they wanted my information to process my return so I gave it to them the last 4 numbers of my card and the amount charged and I’m waiting to see bug in the meantime I am informing the bbb .

    Business Response

    Date: 02/03/2025

    Your return has been successfully processed and is currently being reviewed by the bank. It will be completed in the near future. Thank you for your patience! If you have any questions or need further assistance, feel free to reach out.

  • Initial Complaint

    Date:01/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has charged my card twice for $18. Both this month and last and I just caught it today. I didn’t order anything nor did I receive anything. I literally have never been on their website before I discovered the charges. I want my money back and for them to take me off their subscription or whatever they have me on that charged my card the same time every month. You literally can’t talk to anyone on the phone, it says all operators are busy and immediately hangs up.

    Business Response

    Date: 01/06/2025

    Dear Customer,

    Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.

    To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:

    1. Your full name.
    2. The transaction date and amount.
    3. The last four digits of the card number used for the transaction.

    This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.

    Once we receive the necessary information, we will promptly review your request and take the appropriate action.

    Thank you for your understanding, and we look forward to resolving this matter for you.

    Best regards,
    Support Team
    [email protected]

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our account was charged $8.99 and we did not use this website.

    Business Response

    Date: 12/12/2024

    Hello dear customer,

    I am ****** ******, the owner of cookingits.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    ****** ******
    **********************

  • Initial Complaint

    Date:10/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wednesday October 9, 2024 this company charged my credit without my permission. I never ordered anything from them, nor have I ever even heard of them.

  • Initial Complaint

    Date:10/09/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My child support card has been getting money taken out of it from this company for a couple months now! I had to switch cards and dispute the other chargers! The last time was august that I noticed! I wrote the “company” about my refund and told them to stop taking money out of my account and I’m going to report them as fraud. Someone named ****** ******, who claims to be the owner wrote me back and told me give her my purchased number and lay 4 digits of my card number to issue the refund; I responded and let her know that I NEVER purchased anything from them, Im not sure what your company is and I switched my card again because they been in my account and she never responded after that! I just wrote them again Oct 8th, 2024) asking where is my refund still no reply, so I’m here filing a report to try and get my money back from these people!

    Business Response

    Date: 10/11/2024

    Hello dear customer,

    I am ****** ******, the owner of cookingits.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    ****** ******
    **********************

    Customer Answer

    Date: 10/11/2024

    I didn’t purchase anything from this company it just says $15 was deducted from my account on August 5,2024 from them, this is why I’m reporting them to fraud because I never purchased anything from this company! I already sent over my screenshot proof from my account of what was taken out and when it was taken out! I told them my last 4 digits of my new card! I informed her that I didn’t purchase anything as well.

    Customer Answer

    Date: 10/14/2024



    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


     Complaint: ********


    I am rejecting this response because: I didn’t purchase anything from this company it just says $15 was deducted from my account on August 5,2024 from them, this is why I’m reporting them to fraud because I never purchased anything from this company! I already sent over my screenshot proof from my account of what was taken out and when it was taken out! I told them my last 4 digits of my new card! I informed her that I didn’t purchase anything as well.


    Regards,


    ******* *****






    Business Response

    Date: 10/17/2024

    Hello dear customer,

    You haven't provided the last 4 digits of your card.

    Thank you
    ****** ******
    **********************

    Customer Answer

    Date: 10/18/2024



    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


     Complaint: ********


    I am rejecting this response because: I literally told her the last 4 digits of my card in the email, which I have attached a screenshot of AGAIN! It’s  2269 like stated before and sent over in the email. I just want my refund and then to stay out of my account! 


    Regards,


    ******* *****






    Business Response

    Date: 10/21/2024

    Hello dear customer,

    I couldn't find any orders based on your information.
    Perhaps your order was made from another card.
    Or maybe you have some kind of virtual cards?
    Please check the correctness of your data again.

    Thank you
    ****** ******
    **********************

    Customer Answer

    Date: 10/22/2024



    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


     Complaint: ********


    I am rejecting this response because:I have ALREADY STATED I DIDN’T ORDER ANYTHING FROM THIS COMPANY AND I CHANGED MY CARD OUT!!!! I just want my refund of the $15 that was taken out of my account THANK YOU!!! I ALREADY SENT SCREENSHOTS OF THE MISSING $15 SO IM CONFUSED ON WHATS TGE PROBLEM!! YOUR NOT GOING TO FIND ANYTHING BECAUSE I DIDN’T PURCHASE ANYTHING FROM YOUR COMPANY THAT’S THE WHOLE REASON AS TO WHY THIS IS HAPPENING! 


    Regards,


    ******* *****






  • Initial Complaint

    Date:10/08/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never ordered anything from this business, nor did I receive anything from this business, but was charged regardless.

    Business Response

    Date: 10/11/2024

    Hello dear customer,

    I am ****** ******, the owner of cookingits.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    ****** ******
    **********************

  • Initial Complaint

    Date:10/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged an amount of $5.99 USD on my card. I have never bought anything from this website nor ever heard if it.

    Business Response

    Date: 10/07/2024

    Hello dear customer,

    I am Summer Benton, the owner of cookingits.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    Summer Benton
    https://cookingits.com

  • Initial Complaint

    Date:10/04/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent charge appeared on my bank account of $8.99 for ********************. This is not a real business, *** never heard of this organization and *** never ordered anything or any subscription from them.

    Customer Answer

    Date: 10/04/2024

    Called my banking institution and they determined it was fraud. Currently awaiting refund and the card has been closed. 

    Business Response

    Date: 10/07/2024

    Hello dear customer,

    I am Summer Benton, the owner of cookingits.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    Summer Benton
    https://cookingits.com

  • Initial Complaint

    Date:09/09/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never heard of this company yet I have a charge on my debit card from them. I had to cancel my card because it’s the weekend and I know this is some sort of scammer **. How y’all got it I don’t know but I will say I hope y’all get caught and shut down. Get a real job lazy *** this is insane.

    Customer Answer

    Date: 09/24/2024

    This company keeps billing my bank account and luckily this time it was declined by my bank but I’ve never signed up for this and I called the number and it’s clear it is scammers. I’m reporting them after this. Beware!

  • Initial Complaint

    Date:02/12/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A charge showed up on our visa for "VISA - 01/21 COOKINGITS.COM ************ GA ******" We have nver purchased anything from this company nor heard of it.

cookingits.com is NOT a BBB Accredited Business.

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