Reviews

This profile includes reviews for Installation Made Easy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Installation Made Easy, Inc.

  Dawsonville, GA 30534-3274

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  Installation Made Easy, Inc.

  125 Townpark Dr NW Ste 300 Kennesaw, GA 30144-3231

Review Details

• Review fromMichael J.

  Date: 11/11/2022

  1 star
  Bad company being mis managed. A nightmare for the consumer and employee alike. Look at their personal comments they leave for people they have wronged. IME has no redeeming qualities. They are inefficient, combative and cruel to the people who help them to be a success. IME no more please..

• Review fromSherry C

  Date: 11/07/2022

  1 star
  I hired Installation Made Easy (IME) to install tile in all three bathrooms and the washroom of my home. IME subcontracted JC Tile to do the installation. According to the contract that I signed, for a total of $405.00, the installers were to remove and reinstall all three toilets as well as the deep freezer, washer and dryer that were located in the washroom. They removed all listed items, but when it came to reinstalling said items, the installers broke the flanges and brass rings on two of my toilets and had the audacity to tell me that it was my responsibility to call a plumber to get it repaired. The cost to repair ONE toilet was $463.48. I contacted IME about what happened on September 29, 2022. **** from ********* called and stated that they had a plumber that would have come to repair both toilets, if he had only known. I told him how would I know that. Why did the installers not call him or even their plumber to repair what they had broken? October 8, 2022, an IME rep named **** emailed me again about ********* willing to waive the rest of the balance and wanted me to sign the scope of service agreement. I decline this offer because it costed me $463.48 to repair ONE toilet, and if JC Tile was waiving the rest of the fee which was $675.00, I am left with only $211.52 to hire a plumbing company to repair the 2nd broken toilet. Talking with IME representatives went on for practically 2 months. JC Tile was resistant to my wanting to be reimburse for having to pay another company to repair one of the broken toilets as well as repairing the 2nd toilet. October 27, 2022, I finally had to propose some sort of solution, which I know was a rip off, but I was just too exhausted to continue with this fight. Long story short, the rest of the installation cost was waived and I was reimbursed with only $252.00 for their destruction of my bathroom toilets. If anyone is planning on installing flooring for their home, DO NOT work with IME or JC Tile.

  Installation Made Easy, Inc.

  Date: 04/13/2023

  The customer signed the scope agreement agreeing to compensation to resolve this claim. The final settlement was to waive the unpaid balance and the customer was provided additional compensation per her request.

• Review fromReese T.

  Date: 11/01/2022

  1 star
  THINK TWICE BEFORE SPENDING $20+K F&D AND ESPECIALLY INSTALLATIONS MADE EASY--"TRUSTED PARTNER"(1.5 OUT OF 5 STARS ON BBB). Please see the pictures first, see what I ordered and see what is still on my floor!!! Then ask your self if this is what you want your house to look like for weeks with no help or end in sight!September 9th we decided to use Floor and Decor with Installations Made Easy. Use the big people with a large fancy showroom who should have no issues with product or quality installation.So I signed up for the 20k+ job start to finish, the tile should be **** days out, we are excited. We purchased the day before we went out of town for a week. Returned home to check the status of the tile and they said now its 6 weeks out. So I said that is unacceptable(also no courtesy phone call for delay) and I would like to find another store/supplier who can make this happen before then as we have thanksgiving/family visits coming soon to our new home.So, I inquired about how to cancel and what my next steps were. I called early the next morning to cancel the Order and move in a different direction, then I was told the tile will be there this weekend or monday. I called back and made sure this was the case and was assured the tile will be there(I assume someone pieced together an order with mismatched dye lots just to make the sale/commission).So we move forward, Install day is now October 5th using Installations Made Easy, I happily made my payment as the finish line for the tile is less than 2 weeks.October 12, Grout Day. Grout day is exciting as baseboards are tomorrow and they will be done. However, there are multiple areas of mis-colored tile(see pics!) ********** review in ****, ** So I call and they tell me to check for boxes of tile, but the boxes were all thrown away as the job is almost done. However, there were a handful of boxes left in the garage with Dye lot 1, Dye lot 5 and I assume another dye lot as there are/were clearly 3 differ

  Installation Made Easy, Inc.

  Date: 04/13/2023

  This customer was refunded his credit card due a payment he disputed. Once the funds were refunded the installer has no obligation to correct the customers concerns. Because the customer disputed the payment for the ****************** the installer did not feel comfortable going back to the home to complete any further work as he was not getting paid for it. At this point the customer has been made whole for the ****************** work that was completed.

• Review fromMarsha M

  Date: 10/07/2022

  1 star
  They are horrible. I have spent hours trying to pay my balance to them when the job was done. They state they email but nothing comes over. I told them, I would send a secure email to them to attach the full invoice and they cannot reply to incoming emails.The paper work was done on the sales person cell phone and I was told he would email the proposal, sign contract and receipt for deposit; nothing received.The workers did a good job but the main company Installation Made Easy is a night mare. Be careful when you ****** them their office in GA is completely closed.