Business ProfileforPye Automotive Group

The professionalism and service at Pye Honda was horrible. I previously owned a Honda Odyssey that I bought from them and it turned into nothing but a headache. The service department didn't know what they were doing half the time, their oil change prices were ridiculous, and they basically told me they didn't have anyone skilled enough to fix the leak in my trunk and that I would just have to deal with it. I traded my Odyssey in with another dealer and returned to Pye Honda to get a refund for my extended warranty. The salesman got snappy with me because I bought a car from another dealer and not them. He didn't know what he was talking about when it came to filling out the form and wouldn't admit that he didn't know what he was looking for in the paperwork. I was told it would take up to 8 weeks to receive my check. I followed up in 8 weeks and the manager told me the finance department would call me with an update. They never returned my phone call. I went in after 12 weeks and still had no check. I was guaranteed a check the following week. There was no check. I was told nothing but lies from the finance department and the manager. Each person told me something different. The manager told me he didn't know what else to do to get my check. I asked to speak to the owner and was told he would be in the next day. I called the next day and they told me I could not speak to him because the owner didn't like to speak to anyone on the phone. My husband showed up at PYE and they told him the owner was with someone. He waited until he was available. The owner said that everything I was told was a lie and had no clue why they wouldn't cut me a check. He was very apologetic and promised a check the next day. He called my husband the next morning and told him the check was ready. My husband went by and picked it up. I will never buy a car from them again, and I will never encourage anyone to buy from them. They were nothing but a headache from day one.