ComplaintsforPye Automotive Group

• Initial Complaint

  04/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new 2022 Accord from Pye Honda on 1/10/2022 The temp tag expired on 2/24/2022 I was pulled over about a week after the temp tag expired and given a warning. It took a few days to learn from the DMV that Pye Honda never sent any paperwork or money the taxes, tag, and license fees. I immediately contacted Pye Honda and spoke with Teresa. She explained they forgot to send in the paperwork and could not issue me another temp tag because I live in TN? I expressed my concerns since I could no longer legally drive the vehicle because of their negligence. Teresa offered nothing to help accommodate my current transportation needs as a disabled veteran. Instead Teresa offered to overnight the paperwork to the DMV and call daily on the status of processing my registration. Additionally, I explained that she must send in the copy of my VA Letter to ensure they correct Disabled Veteran handicapped plate is issued. Furthermore, I explained she would have to contact the DMV to confirm the exact dollar amount. Teresa seemed to have an attitude when she told me she "knew how to do her job." This conversation happened on 3/8/2022 and the DMV received the package on 3/10/2022. For two more weeks I tried to get help from the DMV but they were busy. Finally, I drove to the DMV and begged for help explaining I am a disabled veteran and need this transportation. Unfortunately, Teresa sent the wrong amount and the DMV denied the check. The only reasonable option was for me to pay the almost $3,200 at the DMV to get the vehicle on the road that day, 3/25/2022. Honda Corporate told me Sean P**, Owner, was going to call me; he never did. I paid Pye Honda $699 for Title Documentation fee and they failed to perform their service obligation in time. I ended up doing it and fronting the money. Pye Honda refunded me the #3,200 but not the $699 of offer any compensation for leaving a disabled veteran to find alternate means of transportation for over a month!

  Business response

  04/12/2022

  First of all we would like to thank the client for his Service. We appreciate his status as a Disabled Veteran.

  Before sending the paperwork and check for taxes and registration we called the client's local DMV and received a quote for the amount we should send. We sent the exact amount we were quoted.

  When the local DMV received the check and paperwork they determined the amount we sent was more than was required. Therefore they did not process the paperwork. Even though this was the amount they requested us to send.

  The DMV never contacted us to let us know there was a problem, so we did not have an opportunity to correct it.

  The client went to the DMV in person and paid the registration fees by credit card without consulting us. If we had known there was a problem we would have sent another check for the amount requested.

  Once we received the check back from the clients DMV we immediately issued a refund to the client. A check was sent by FedEx overnight delivery.

  Business response

  04/21/2022

  The client has been refunded in full.

  We are unable to offer additional compensation.

  Customer response

  04/21/2022

  
  ********** ********
  
  I am rejecting this response because: I have not been refunded for the $699 title document fee. Pye Honda cost me money for not being able to drive the vehicle for 30 days!! 30 days is not a short period of time.

  Why did it take Pye Honda 60 days (3/9/2022) from the date of purchase to send the paperwork? That was 14 days after the temp tag expired!

  Sincerely,
  
  **** *******

• Initial Complaint

  11/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Saturday, October 30th, I went to Pye Honda and talked to salesperson about buying a car. My salesperson, Paul J****** was very informative and knowledgeable about the cars there. When we went inside to start negotiating, I told them the price point i needed to be at, knowing you never leave a car dealership at the payment you want to be at. Another salesperson, (Chris ??) came over and pretty much stepped all over my sales guy and took over. For almost an hour we went back and forth on payment and me telling him where I needed to be. They finally came back at a payment I felt comfortable with. We had been led to believe that I had purchased Gap insurance and the extended warranty. Sunday, my mom was looking over the contract and informed me that I had no Gap insurance and no extended warranty. I went to the dealership on Monday to have my car detailed (because they didn't do it the night I purchased) they gave me the pricing on the two and told me to let them know. I picked up the Gap insurance thru my personal insurance which turned out to be cheaper and no finance than what they offered. I asked my parents to go to the dealership on Saturday and speak on my behalf about them making the extended warranty right on my vehicle. The owner (Sean P**) did not want to deal with the issue and would not let my mom talk. She told him that Chris ?? was a total asshole that night on how he handled the situation. Sean told her they needed to get off of the property. She told them I would be there on Monday to discuss this with them and that I probably wouldn't be very nice about it and Sean said then she shouldn't come here. I have only bought two cars since I have been able to buy cars and I have never seen a place more disrespectful toward their customers. Leaving them to believe one thing, only for the truth to be something else. Shame on them.

  Business response

  12/20/2021

  Business Response /* (1000, 5, 2021/11/08) */ We have reviewed the details and see that the client did not purchase an extended warranty. The client was not charged for an extended warranty. We would be happy to offer an extended warranty on this car. The cost would be $1.695.00. Please have the client contact us if they would like to purchase the extended warranty. Consumer Response /* (3000, 7, 2021/11/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I left the dealership, I was under the impression that I had the extended warranty and GAP insurance. When my mom started looking at my paperwork, neither were on there. When I asked my mom to go to the dealership and speak on my behalf, because she called the employee that took the deal from my salesperson an *******, she was told to get off of the property. The employee was let go within a few days of him being so forceful and rude. They led me to believe I had coverages on Saturday the 30th when I purchased my car that I did not have and then when questioned on Monday the 1st, they said "to get the payment you wanted, we had to take them off". But they did not disclose this information when I left the dealership on the 30th When I could have had the extended warranty financed in with the car. Now they are wanting me to come up with $1,695 out of pocket (which I don't have that kind of money laying around). They should make this right and comp the extended warranty to me. The owner should apologize to my parents with the way he treated them. I have never been to a dealership that is so disrespectful of their employees and their customers. I wish I would have read the reviews on this dealership before going and how they treat people. I went to this dealership because my stepdad's friend was a salesman there and we wanted him to have our business. They need to make this right on the extended warranty. I took out GAP through my personal auto insurance, so that part has been covered. But I travel and I feel like the extended warranty is a necessity and would have purchased it on site had I known they didn't include it. I am asking them to do what is fair. Business Response /* (4000, 9, 2021/11/16) */ The client did not purchase an extended service agreement at the time of buying the car. We are not able to offer one for free but one is available for $1,695.

• Initial Complaint

  10/26/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a new vehicle from this location. Have been happy with the purchase until 1- a recall on the audio/Bluetooth was fixed but still pops, cracks, and disconnects after quote being fixed. 2 we have had an Emissions system failure issue going on for months. There have been various attempts to repair and the problem keeps reoccurring. My wife was told by a service team member anything Emissions related can be unsafe to drive. When I addressed this I was told it was "perfectly safe " to drive. Which makes me feel uneasy. Not long after the problem was "fixed again" the Emissions system failure reoccurred for the 4th time. I called to speak with someone in the service department regarding how we can resolve the issue. They stated Rick would be getting back with me asap. I waited a month to follow up and was told " they are still working on a solution and waiting on honda to get back with them". That was almost 3 months ago and no one s has had the courtesy to reach out or follow up. This is not a good way to do business. I am hoping for a resolution or will be researching the lemon law Considering our issue is safety related and we are within the time frame in which it can be filed. Lastly, since the Emissions system failure the gas mileage has been off/worse and the remote start longer works. Any help or communication would be greatly appreciated.

  Business response

  12/20/2021

  Business Response /* (1000, 5, 2021/11/04) */ I apologize for not responding sooner. I didn't receive your letter until today, 11/4/2021. Pye Honda's service manager has contacted the client to arrange an appointment to look at the car. The service manager was not aware of the problem until today. We will be finishing the job to the customer's satisfaction.

• Initial Complaint

  10/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  PLEASE SEE ATTACHED

  Business response

  11/09/2021

  Business Response /* (1000, 9, 2021/10/20) */ We will be issuing a refund as requested. Than you.

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